英语学习及外事接待的个人经验总结

第二篇：外事接待英语

1、对来店客人首先致欢迎辞：

①welcome you to cansar holiday inn ：欢迎您光临凯撒皇宫假日酒店；

②或者说it is our pleasure to have you at the XX hotel：您光临XX酒店，我们感到非常荣幸。这种说法更正式。

2、当客人休息时为客人选择饮用些什么时，可以说：

①can I help you? 可以为您效劳吗？

②或者说 what would you like? coffee or tea? 您喝点什么？是咖啡还是茶？

3、一些简单的饮品我们应该熟记，以便与客人沟通，例如：smart 醒目、cocalela 可口可乐、evian依云、watsons water屈臣氏、ice tea冰红茶、green tea绿茶、orangeace鲜橙多、vitamin drink脉动（维生素饮料）、deer啤酒等。

4、为客人推销按摩时，我们应该说：

①I would suggest you try massage/foot reflexology!我建议您做一个按摩/足疗！

②或者直接说you need massage？您需要按摩吗？room on comolemen tary.房间免费。

5、叫醒服务时，我们应该说：

①do you need woken up tomrrow morning? 您需要明早叫醒吗？

②at what time shall we call you? 我们应该什么时候叫您起床？

6、当客人休息好要走时，我们可以说：have a good rest? 休息好了吗？

7、当客人需要时可以说：we have a double at ￥80 and ￥100.a vailable which one would you prefer? 我们有价位在80元/100元的房间，您喜欢哪一种呢？

我们的房间为时间点制，开房费前要先告诉客人：check_out time is 12:00 noon.退房的时间为中午12点。

希望各位员工，劳记以上常用口语，方便与客人交通，提高酒店服务质量与层次，大家共同学习，共同努力，将邢氏企业打造成一流的标志性的服务领域。

第一部分基本词汇

日程安排 schedule

预订 reserve

根据……的要求 upon……request

专程造访 come all the way

精心安排 a thoughtful arrangement

排忧解难 help out

第二部分词语扩展

机场大楼 terminal building

候机大厅 waiting hall

起飞时间 departure/take-off time

抵达时间 arrival time

海关 the Customs

往返票 round-trip ticket

入境/出境/旅游签证 entry/exit/tourist visa

免税商店 duty-free shop

豪华套房 luxury suite

单/双人房 single/double room

第三部分例句

You must be our long-expected guest,……

Excuse me, I haven't had the honor of knowing you.I'm glad to have the honor of introducing……

Small world, isn't it?

Thank you for coming all the way to our company.I hop you'll enjoy your stay here.host a receptipn banquet in your honor

问好

1.Do you have much trouble with jet lag?

2.I hope you’ll have a pleasant stay here.Is this your fist visit to China?

3.Welcome to China.4.It’s a great honor to meet you./I have been looking forward to meeting you.5.We really wish you’d have a pleasant stay here.6.How do you do? /How are you? / Nice to meet you.7.Good morning/afternoon/evening./May I help you? /Anything I can do for you?

机场接客

1.How do I address you?

2.Excuse me;are you Mr.Wilson from the International Trading Corporation?

3.We have a car an over there to take you to you hotel.Did you have a nice trip?

4.May name is Benjamin liu.I’m from the Fuzhou E-fashion Electronic Company.I’m here to meet you.5.Do you need to get back your baggage?

6.Is there anything you would like to do before we go to the hotel?

7.Mr.David smith asked me to come here in his place to pick you up.相互介绍

1.Hello, I am Benjamin Liu, an Int’l salesman of FUZHOU E-FASHION ELECTRONIC COMPANY.Nice to meet you./pleased to meet you./ It is a pleasure to meet you.2.Let me introduce my self.My name is Benjamin Liu, an Int’l salesman in the Marketing Department.3.Let me introduce you to Mr.Li, general manager of our company.4.I would like to introduce Mark Sheller, the Marketing department manager of our company.5.If I’m not mistaken, you must be Miss Chen from France.6.Mr.Smith, this is our General manage, Mr.Zhen, this is our Marketing Director, Mr.Lin.And this is our RD Department Manager, Mr.Wang.7.Do you remember me? Benjamin Liu from Marketing Department of PVC.We met several years ago.8.Is there anyone who has not been introduced yet?

9.It is my pleasure to talk with you.10.Here is my business card./ May I give you my business card?

11.May I have your business card? / Could you give me your business card?

12.I am sorry.I can’t recall your name./ Could you tell me how to pronounce your name again?

13.I’ am sorry.I have forgotten how to pronounce your name.小聊

1.Is this your first time to China?

2.Do you travel to China on business often?

3.What kind of Chinese food do you like?

4.What is the most interesting thing you have seen in China?

5.What is surprising to your about China?

6.The weather is really nice.7.What do you like to do in your spare time?

8.What line of business are you in?

9.What do you think about…? /What is your opinion?/What is your point of view?

10.No wonder you're so experienced.11.It was nice to talking with you./ I enjoyed talking with you.12.Good.That's just what we want to hear.确认话意

1.Could you say that again, please?

2.Could you repeat that, please?

3.Could you write that down?

4.Could you speak a little more slowly, please?

5.You mean…is that right?

6.Do you mean..?

7.Excuse me for interrupting you.社交招待

1.Would like a glass of water? / can I get you a cup of Chinese red tea? / How about a Coke?

2.All right, let me make some.I’ll be right back.3.A cup of coffee would be great.Thanks.4.There are many places where we can eat.How about Cantonese food?

5.I would like to invite you for lunch today.6.Oh, I can’t let you pay.It is my treat, you are my guest.7.May I propose that we break for coffee now?

8.Excuse me.I’ll be right back

9.Excuse me a moment.告别

1.Wish you a very pleasant journey home? Have a good journey!

2.Thank you very much for everything you have done us during your stay in China.3.It is a pity you are leaving so soon.4.I’m looking forward to seeing you again.5.I’ll see you to the airport tomorrow morning.6.Don’t forget to look me up if you are ever in FUZHOU.Have a nice journey!

约会

1.May I make an appointment? I‘d like to arrange a meeting to discuss our new order.2.Let’s fix the time and the place of our meeting.3.Can we make it a little later?

4.Do you think you could make it Monday afternoon? That would suit me better.5.Would you please tell me when you are free?

6.I’m afraid I have to cancel my appointment.7.It looks as if I won’t be able to keep the appointment we made.8.Will you change our appoint tomorrow at 10:00 to the day after tomorrow at the came time?

9.Anytime except Monday would be all right.10.OK, I will be here, then.11.We'll leave some evenings free, that is, if it is all right with you.品质

1.We have a very strict quality controlling system, which promises that goods we produced are always of the best quality.2.You have got the quality there as well as the style.3.How do you feel like the quality of our products?

4.The high quality of the products will secure their leading status in the market place.5.You must be aware that our quality is far superior to others.6.We pride ourselves on quality.That is our best selling point.7.As long as the quality is good.It is all right if the price is a bit higher.8.They enjoy good reputation in the world.9.When we compare prices, we must first take into account the quality of the products.10.There is no quality problem.Quality is something we never neglect.11.You are right.It is good in material, fashionable in design, and superb in workmanship.12.We deliver all our orders within one month after receipt of the covering letters of credit.13.Do you have specific request for packing? Here are the samples of packing available now, you may have a look.14.I wonder if you have found that our specifications meet your requirements.I’m sure the prices we submitted are competitive.Sample Text

第三篇：会议致辞及外事接待

Convey/express/extend

Your Majesties 陛下

Your Highness 殿下

Your Excellency 阁下（大使、总督）

The Honorable 阁下（除大使、总督外的首相、总理、大臣等身份特殊的人）热烈欢迎 warm welcome

衷心感谢 heartfelt appreciation/gratitude

盛情款待 gracious/incomparable…hospitality/reception

盛情邀请 gracious/earnest invitation…..at the gracious invitation of… 衷心祝愿 cordial greetings

真诚的谢意 sincere thanks

海内存知己，天涯若比邻 Long distance separates no bosom friends.最后 In closing

欢迎会 a welcoming party

欢送会 a send-off party

礼堂 auditorium

向大会就...进行谈话 to address the meeting or conference on the topic of… 我提议为…干杯 I’d like to propose a toast to sth.教职员工 staffs and faculty members

再攀新高 scale new heights

全心全意服务 serve heart and soul

百忙中抽空 take some time out of one’s tight schedule

在这月光明媚的夜晚 on this beautiful moon-lit night

庆祝 to celebrate/observe;in celebration of/ in commemoration of sth.硕果累累 rewarding;fruitful;yield high returns

充分发挥 give full play to;take the advantage of;make the best use of喜庆的时刻 a festive moment

欢乐的时刻 a joyous occasion

在…陪同下 in the company of…

召开记者招待会 to call the press conference

重申我方观点 to reiterate our opinion/standing

接风洗尘 to give/host a dinner for the arrival of sb.对...进行友好访问 to pay a goodwill visit

亲自 Thank you very much for coming all the way to see me in person.达成共识reach common ground

代表全体委员on behalf of all the committee members

防患于未然take preventative measures

随意聊聊chat freely

担起责任shoulder the responsibility

高层次、全方位的对话high-level and all-directional dialogue

相比；比得上；敌得过stack up(against with)

唤起舆论的注意call out the media hounds

交换意见exchange views

揭开序幕；开始get the show started

聚集一堂get together

口头详细说明lay sth.out

老生常谈；陈词滥调cliché

盲目尝试shoot in the dark

冒失行动jump the gun

扭转乾坤turn things around

破产；倒闭go bankrupt;go belly up 欺骗pull the wool over sb.’s eyes 全力投入be all in for

伤害控制damage control

使上涨；提高jack up

损失惨重suffer a heavy loss

特别提到make a special mention of 向法院控诉take sb.to court

消除误解clear up misunderstandings 心安理得live in peace with oneself 咬紧牙关硬撑bite the bullet

以非官方身份in an unofficial capacity 以个人名义in one’s own name

以私人身份in a private capacity

与时俱进advance with times

杂项；其它事项miscellaneous

逐字记录verbatim record

做简要报告/介绍make a brief report/account of会议种类 Types of Meetings

部长级会议ministerial meeting

电视会议video conference

非例行会议ad hoc meeting

高官会Senior Officials Meeting(SOM)价格听证会public price hearings

论坛forum

年会annual

洽谈会fair

庆典celebration

全体会议plenary meeting

首脑会议summit(meeting)

第四篇：『外事接待』英语常用短语120句

『外事接待』英語常用短語120句外事接待

国际机场international airport

机场大楼terninal building

候机大厅waiting hall

问讯处information desk/ inquiry desk起飞时间departure time/ take-off time 扺达时间arrival time

登机卡boarding ticket /boarding pass 安全检查security check

海关the Customs

海关工作人员customs officer

通过海关检查to go through the customs海关规定customs requirements

海关条例customs regulations

海关手续与准则customs proceddures and norms

办理海关例行手续to go through customs formalities报表to make a customs declaration

海关行李申报表baggage declaration form/ luggagedeclaration form

外币申报表foreign currency delcaration form应纳关税物品dutiable goods/ dutiable articles

往返票round-trip ticket/ return ticket

入境签证entry visa

出境签证exit visa

过境签证transit visa

过境旅客transit passenger

入境手续entry formalities

简化手续to simplify procedures

一次性签证sisngle entry visa

多次入境签证multiple-entry visa

再入境签证re-entry visa

旅游签证tourist visa

护照passport

外交护照diplomatic passport

公务护照service passport

出示护照to show one's passort

免税商店duty-free shop

免税物品duty-free goods/ duty-free articles免税单duty-free slips

行李提取处baggage claim/ luggage claim

手提行李hand luggage

出租车候车处taxi stand/ taxi rank

随身携带行李carry-on baggage

行李标签牌baggage tag/ luggage tag

行李寄存处baggage depositary/ luggage depositary行李手推车baggage handcart/ luggage pushcart健康证书health certificate

种痘证书vaccination certificate

预防接种证书inoculation certificate

接待to host/ to receive

接待单位the host organization

接待人员reception personnel

接待员receptionist

受到友好接待to be cordially received/ to get afriendly reception

在旅馆下榻to stay at a certain hotel

旅馆登记表hotel registration form

旅馆休息大厅hotel lobby / hotel lounge

旅馆服务员attendant

旅馆女服务员chambermaid

总统套房presidential suite

豪华套房luxury suite

单人套房single room

双人房间double room

招待客人to entertain guests

设宴洗尘to give a banquet in somebody's honor 举行盛大招待会to hold a grand reception

答谢招待会a reciprocal reception

冷餐招待会buffet reception

感谢热情招待to thank you for your kind hospitality 招待所guest house

外宾foreign guests / overseas visitors

贵宾distinguished guests

外国专家foreign experts / foreign specialists 外事办公室foreign affairs office

外事组foreign affairs section

外事往来dealings with foreign organizations 活动日程itinerary of a visit

初步拟订的活动日程tentative itinerary

活动安排schedule

紧凑的活动安排tight schedule/ busy schedule 精心的安排thoughtful arrangements

详细介绍活动安排to give a detailed account of theschedule

播放有关录像带to show a video entitled...欢迎词welcome speech / welcome address

告别词farewell speech / farewell address

自我介绍to introduce myself

久仰大名I've long been looking forward to meetingyou.期待已久long-expected

合作共事to work as your colleague

深感荣幸to feel greatly honored

亲眼目睹to witness with my own eyes

东方巨龙Oriental Dragon

实现梦想to realize my dream

专程赶来to come all the way

亲自接待to meet in person

若有不便to encounter any inconveniences

排忧解难to help you out

与某人结识to make the acquaintance of somebody 欢迎光临本公司welcome to our company

参与我们的项目to participate in our project 文化交流cultural exchange

促进友谊to promote friendship

加强合作to enhance cooperation

不辞辛劳远道来访to come in spite of the long andtiring journey

短暂的访问brief visit

有此殊荣to have the honor of doing something

很高兴做某事to have the pleasure in doing something 请允许我介绍May I present somebody? / Allow me tointroduce …

请你不要介意Hope you don't mind.祝你参观顺利Wish you a pleasant visit.祝你访问圆满成功Wish your visit a complete success.祝你万事如意Wish you all the best.送别to see somebody off

期待再次来访Look forward to your visit again.希望再次相会Hope to see each other again soon.代我向某某问好Say hello to...for me/Remember meto …

保持联系Keep in touch.取得联系to get into touch with.../ to establish contact with …

请多保重Take care.祝你旅途愉快Wish you a pleasant journey./ Have anice trip.一路平安Bon voyage./ Have a safe trip home.

第五篇：外事接待英语告别与送行

外事接待英语购物

[by:Studyplayer] [00:00.00]Chapter 4 Shopping[00:02.00]购物

[00:04.00]Dialogue 1[00:07.03]Buying a Set of China[00:08.52]买一套瓷器 [00:10.01]Professional Terms[00:10.78]专业术语 [00:11.55]china n.[00:12.39]瓷器

[00:13.24]attractive a.[00:14.16]吸引人的 [00:15.09]cosmetics n.[00:16.06]化妆品 [00:17.04]counter n.[00:18.01]字谷，柜台 [00:18.99]What can I do for you? [00:20.04]我能为你做点什么？

[00:21.09]May I have a look at that set of China? [00:22.78]我可以看看那套瓷器吗？

[00:24.48]Yes, of course.The white one? [00:25.89]当然可以，是白色的那一套吗？

[00:27.30]Yes, It is really attractive ,Where is it made? [00:29.20]是的。它看起来真漂亮，是哪儿产的？

[00:31.09]It is made in Jin De-zen, the capital of chinaware.[00:33.84]是瓷都景德镇产的。

[00:36.59]It's very nice, I'll take it.Put it in a gift box.please.[00:39.05]看起来真不错，我买了。请放在礼品盒里。[00:41.51]Fine.[00:42.43]好吧。

[00:43.36]How much does it cost? [00:44.49]多少钱？

[00:45.62]Eighty yuan.Will there be anything else? [00:47.39]八十元。还要别的东西吗？

[00:49.16]No, thank you, That's all.Here is one hundred yuan.[00:51.16]不要了，谢谢，就这么多。给你一百元。[00:53.16]And here is your change, twenty yuan.[00:54.85]这是零钱，二十元。

[00:56.55]Thanks.Could you tell me where the Cosmetics Counter? [00:59.29]谢谢。请问化妆品柜台在哪儿？

[01:02.04]Yes, It is on the next floor up.Take the elevator over there and you'll see it on your right.You can't miss it.[01:08.04]在楼上。坐那儿的电梯上去，你就会发现它就在你的右边。你不会看不见的。[01:14.04]Thanks again.[01:15.07]再次谢谢

[01:16.10]You're welcome.[01:17.58]不用谢

[01:19.07]Dialogue 2 I want to Buy Some Chinese Arts And Crafts.[01:22.56]我想买些中国工艺品

[01:26.05]Professional Terms[01:27.13]专业术语 [01:28.20]souvenir n.[01:29.13]纪念品 [01:30.05]relative a.[01:31.00]相关

[01:31.95]cloisonn a.[01:32.41]景泰蓝制的 [01:32.87]painting n.[01:33.93]绘画 [01:34.98]pracelet n.[01:35.95]手镯 [01:36.93]creamy a.[01:37.42]含乳脂的

[01:37.90]cashier n.[01:38.88]出纳员 [01:39.85]Can I help you? [01:41.37]你要买什么？

[01:42.88]I'm going to back to Britain.and I'd like to buy some real Chinese souvenirs for my friends and relatives.[01:47.64]我就要回英国去了，我想为我的亲戚和朋友买一些真正的中国纪念品。[01:52.39]I was told that I should buy some Chinese arts and craffs.[01:54.41]有人告诉我该买一些中国工艺品

[01:56.43]Here we've got different kinds of typical Chinese arts and craffs, such as cloisonn,porcelains, lacqueware ,jadeware stone ,carvings, root carvings, bambooworks ,China painting ,etc...[02:05.00]我们这儿有许多不同种类的典型的中国工艺品，诸如景泰蓝、瓷器、漆器、玉器、石雕、根雕、竹器、中国画等。

[02:13.57]You can look around and see if there is anything you like.[02:15.54]你可以到处看看，看看有没有你喜欢的东西。

[02:17.52]How much does this jade bracelet cost? It looks nice.[02:19.55]这个玉镯多少钱？看起来不错。[02:21.57]One hundred and fifty yuan.[02:23.09]一百五十元。

[02:24.60]I think that is too dear, Can you come down a bit? [02:26.60]太贵了。能便宜些吗？

[02:28.60]That's our rock bottom price.It cannot be further lowered.[02:31.58]这可是最低价了，不可能再便宜了。

[02:34.56]One hundred and fifty yuan , you can't be wrong on that.[02:37.05]一百五十元，这个价你不会吃亏的。[02:39.53]Ok, I'll take it.[02:40.59]好吧，我买了。[02:41.64]Anything else? [02:43.10]还要别的东西吗？

[02:44.56]Yes, I'd like a china vase, and preferably something with a creamy white background.[02:48.59]是的，要。我想要个花瓶，最好底色为乳白色的。[02:52.62]How about this one? [02:53.93]这个怎么样？

[02:55.24]It looks beautiful How much is it then? [02:57.24]看起来很漂亮。要多少钱？ [02:59.24]Five hundred yuan.[03:00.70]五百元。[03:02.16]That's rather more than I was thinking of giving.[03:04.06]这可比我的价高。

[03:05.96]Can you sell it for four hundred yuan? [03:07.47]四百元你卖吗？

[03:08.99]Ok, Let's call it a deal.[03:11.53]好吧，成交了。

[03:14.07]How much do they come to? [03:15.07]总共多少？

[03:16.07]Five hundred and fifty yuan.[03:17.76]五百五十元

[03:19.46]Now where should I pay? [03:20.92]在哪儿交钱？

[03:22.38]At the cashier's desk over there.[03:23.87]在那边的收银台 [03:25.36]Thanks.[03:26.36]谢谢 [03:27.36]notes [03:28.85]笔记

[03:30.34]Chinese souvenirs [03:31.34]中国纪念品 [03:32.34]Cloisonn [03:33.36]景泰蓝 [03:34.39]Porcelains [03:35.37]瓷器

[03:36.34]Can you come down a bit? [03:37.88]你能便宜一点吗？

[03:39.42]That's our rock bottom price.[03:41.39]这是我们的最低价。

[03:43.37]It cannot be further lowered.[03:44.86]这不可能再便宜

[03:46.35]You can't be wrong on that.[03:47.89]这个价你不会吃亏的。

[03:49.43]And preferably something with a creamy white background.[03:51.45]最好是底色为乳白色的。

[03:53.48]That's rather more than I was thinking of giving.[03:55.45]这可比我要出的价高。[03:57.43]Call it a deal [03:58.43]成交

[03:59.43]The cashier's desk.[04:00.89]收银台

[04:02.36]Tips On Reception of Foreigners [04:03.92]外事接待注意事项 [04:05.49]Bargaining [04:06.97]讨价还价 [04:08.46]Usually when a customer buys something ,he wants to pay at a low price, but the seller prefers a high price, [04:13.95]通常顾客购物时总是想出低价，而卖方则想卖出高价，[04:19.44]so the commercial srategy for a seller is to ask for a high price and give in slowly, whereas a buyer should try his best to bargain with the seller [04:26.40]所以对于卖方来说，最好的商业策略便是叫同高价，然后慢慢让步，而对于买方来说，他必须尽力与卖方讨价还价。[04:33.36]He can find faults with the goods even if he is quite satisfied with them,he must still pretend to be unsatisfied with them,so that he can successfully make the price decine to its minimum.[04:41.82]他可以挑剔商品的毛病，尽管他对商品非常满意，他还是必须假装对它们不太满意，这样他能成功地使价格降到最低点。

[04:50.29]In the course of bargaining, the seller usually makes the starting offer ,and tries to convince the buyer that his price is reasonable for a variety of reasons, [04:57.06]在讨价还价的过程中，卖方通常最先出价，并极力说服买方相信，由于种种原因，他的价格是非常合理的，[05:03.84]such as because the quality is super ,or because the material cost has increased etc...[05:07.35]比如说，因为他的质量上乘，或者因为成本价上涨了等等。[05:10.87]The buyer would then make a counter-offer by pointing out that the starting offer is not reasonable because it is too expensive, or because the quality is not up to standard.[05:18.51]然后买方进行还价，并反映出这个出价不合理，因为价格太高，或者因为质量不合标准等。

[05:26.16]He can even threaten to call the deal off.[05:28.14]他甚至还可以威胁要取消这笔交易。[05:30.11]Both sides can continue to haggle and suggest some other price until agree on the price.[05:34.17]双方可以继续讨价还价，并不断报出新价，直至最后就价格达成协议 [05:38.22]Here is another piece of advice for the buyer.[05:40.22]这里再给买方一则忠告。

[05:42.22]Usually the department stores are full of different kinds of goods.[05:44.69]通常商场里商品不可琳琅满目。

[05:47.15]How are you going to know how to get your money's worth when you shop? [05:50.15]购物时怎样才能买到“货真价实”的商品呢？

[05:53.15]Perhaps the best advice for you is: Don't worry,.[05:55.62]或许给你的最好忠告便是：别着急。[05:58.08]You can visit various stores and determine the quality of the merchandise, and try to copare the prices.[06:03.11]你可以多逛几家商场，弄清商品的质量，并比较商品的价格。

[06:08.14]In short ,you have to explore and examine the goods carefully before you buy.[06:11.63]简而言之，在购物前，你得仔细检查这些商品。[06:15.11]In this way, I'm sure you can get a good buy.[06:17.65]这样我肯定你一定能买到划算的东西。

英语学习及外事接待的个人经验总结

第一篇：英语学习及外事接待的个人经验总结

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第三篇：会议致辞及外事接待

第四篇：『外事接待』英语常用短语120句

第五篇：外事接待英语告别与送行

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