第一篇：外事英语-外宾接待
外事英语-外宾接待 00:02.57]接待外宾
[00:05.15]Dialogue 1 At the Airport.[00:07.24]在机场
[00:09.33]professional Terms [00:10.41]专业术语 [00:11.49]secretary n.[00:12.63]秘书
[00:13.77]import n.[00:14.85]进口
[00:15.93]export n.[00:16.99]出口
[00:18.05]textile n.[00:19.13]织物
[00:20.22]airport n [00:21.25]飞机场 [00:22.28]flight n.[00:23.39]飞行
[00:24.50]baggage n.[00:25.59]行李
[00:26.67]suitcase n.[00:27.73]手提箱
[00:28.79]Excuse me, are you Mr.Wilson from the United State or America? [00:31.44]请问，你是美国来的威尔逊先生吗？ [00:34.09]Yes , I am.[00:35.63]是的，我是。
[00:37.17]I'm Mei Wen,the secretary of China National Textiles Import & Export Corporation.[00:40.80]我是梅雯，中国纺织品进出口公司的秘书。[00:44.43]How do you do.Miss Mei.[00:46.00]你好，梅小姐。
[00:47.57]how do you do, Mr.Willson, Welcome to China.[00:49.66]你好，威尔逊先生，欢迎你来到中国。
[00:51.75]Thank you.It's very kind of you to come to meet me at the airport ,Miss Mei.[00:54.35]谢谢，梅小姐。你到机场来接我，真太客气了。[00:56.95]It's my pleasure , I hope you will enjoy your stay here.[00:59.55]乐意效劳。希望你在这儿过得愉快。[01:02.15]Thank you , I'm sure I will.[01:03.71]谢谢，我相信会的。
[01:05.28]Did you have a pleasant flight? [01:06.87]你路途上过得愉快吗？ [01:08.47]Yes, quite a nice flight.[01:10.06]是的，愉快，这是一次非常愉快的旅行。
[01:11.65]I'm glad to hear that , Now shall we go and see about your baggage? [01:14.75]很高兴听你这么说。现在我们去看看你的行李好吗？ [01:17.84]Yes, Where is the bagage-claim area? [01:19.43]好的，行李提取处在哪儿？
[01:21.01]Notes : Where is the baggage-claim area? [01:23.25]行李提取处在哪儿？
[01:25.50]It's down there at Gate No 5.How many pieces of baggage do you have? [01:28.62]在下面五号门。你有几件行李？ [01:31.74]Two suitcase,.[01:32.76]两个小提箱
[01:33.78]Here we are , Could you point them out? [01:35.24]我们到了。你能认出它们吗？
[01:36.71]Yes, This blue one, and that black one.[01:38.56]能，这个蓝色的，还有那个黑色的。
[01:40.41]Since you have picked up your baggage.and now let's proceed through the customs.[01:43.20]你已拿了行李，我们去进行海关检查吧。
[01:45.98]Since you have picked up your baggage,and now let's proceed through the customs.[01:49.02]你已拿了行李，我们去进行海关检查吧。[01:52.07]proceed through the custom [01:53.15]进行海关检查 [01:54.23]Wilson:All right.[01:55.21]好的。
[01:56.19]Dialogue 2 At the Customs [01:57.46]在海关
[01:58.73]professional Terms [01:59.63]专业术语 [02:00.53]passport [02:01.35]护照 [02:02.17]customs [02:02.92]海关
[02:03.66]declaration [02:04.67]说明 [02:05.68]visa [02:06.50]签证
[02:07.32]declare vt [02:08.33]宣告
[02:09.33]currency n.[02:10.29]流通
[02:11.24]belonging n.[02:12.35]所有物
[02:13.46]contraband n.[02:14.49]违禁品
[02:15.52]`receipt n.[02:16.40]收据
[02:17.27]dutiable a.[02:18.25]应纳关税的 [02:19.23]Welcome to China.May I see you passport.customs and health declaration forms? [02:22.54]欢迎来到中国。能出示你的护照，海关申报表和健康申报表吗？ [02:25.84]Notes : May I see you passport , customs and health decaration forms.? [02:29.45]能出示你的护照，海关申报表和健康申报表吗？ [02:33.05]customs and health declaration forms [02:34.72]海关申报表和健康申报表 [02:36.40]Yes, here you are.[02:37.45]可以，这就是
[02:38.51]Let me see.You have a tourist visa.Where will you be staying ? [02:41.24]我看看，你拿的是旅行签证。你将去哪儿？ [02:43.97]Beijing.Shanghai, and some other cities.[02:45.83]北京、上海以及其他一些城市。[02:47.68]Do you have anything to declare.? [02:48.99]你有什么东西要报关吗？
[02:50.29]Yes, I have some foreign currency and a few gifts to declare.[02:52.87]有，一些外币和一些礼物。
[02:55.44]Then fill out this currency declaration form please.[02:57.63]那么请填写这张货币申报单。[02:59.83]All right.[03:00.70]好
[03:01.58]What's in your suitcases? May I see it? [03:03.30]你手提箱里有什么？我可以看看吗？
[03:05.03]Yes, my clothes and some other personal belongings.Do contrabands.[03:07.40]可以，里面装有衣服以及一些个人物品，没有违禁品。[03:09.78]May I see the gifts you mentioned.[03:11.53]我可以看看你提的礼物吗？ [03:13.28]Yes, here they are.[03:14.23]可以，在这儿。
[03:15.19]Do you have receipts for this gold watch and the necklace.? [03:18.31]你有这只金表及这条项链的收据吗？ [03:21.43]Yes, I do.[03:22.36]有
[03:23.28]I'm afraid you have to pay quite a sum of duty on these valuables.[03:25.48]恐怕你得为这些贵重物品付相当一笔税金。[03:27.67]They are dutiable articles.[03:29.58]它们是缴税的物品。
[03:31.49]How much shall I pay for these? [03:32.65]我得付多少钱？ [03:33.81]100 Yuan.[03:34.71]一百元
[03:35.61]Here is 100 Yua [03:37.42]And here is the receipt.[03:38.55]这是收据
[03:39.69]You are through now.Mr.Baker.[03:41.13]你现在手续已办完了，贝克先生。[03:42.56]Hope you will enjoy your stay in China.[03:44.13]祝你在中国过得愉快。
[03:45.70]Thank you, Could you please tell me where I can exchange my money? [03:48.32]谢谢。你能告诉我在哪儿可以兑换钱吗？
[03:50.95]Yes, go right out those doors and you'll see the exchange window straight ahead.[03:54.15]可以，直接从那边门走出去，正前方有个兑换处。[03:57.35]Dialogue 3 On the Way to the Hotel [03:59.26]在去宾馆途中 [04:01.16]professional Terms [04:02.09]专业术语 [04:03.02]air-condition [04:03.94]设以空调装置 [04:04.87]private [04:05.62]私人的 [04:06.36]facsimile [04:07.29]传真
[04:08.22]convention n.[04:09.14]常规
[04:10.07]laundry n.[04:11.00]洗衣房
[04:11.92]arrangement n.[04:12.80]整理
[04:13.68]receiption n.[04:14.52]接受
[04:15.37]The city is really beautiful.[04:16.52]这个城市真漂亮。
[04:17.67]Yes, it is.Where shall I be staying ? [04:20.43]是的。我住哪里？
[04:23.18]you'll be staying at the Garden Hotel.[04:24.99]你将住在花园宾馆。[04:26.79]Is it a first class hotel? [04:28.28]这是个一流宾馆吗？
[04:29.77]Yes, it is one of the best in the city.[04:31.73]是的。它是城里最好的宾馆之一。
[04:33.68]It's really hot.is it an air-conditioned hotel? [04:36.00]天气真热。这宾馆有空调吗？ [04:38.31]Yes, of course.[04:39.34]当然有。
[04:40.37]We have reserved a room with a private bathroom.[04:42.28]我们已经预定了一间带有单独浴室的房间。
[04:44.19]At the Garden Hotel, twenty-four-hour room service is guaranteed.[04:46.86]在花园宾馆，每天确保有二十四小时的服务。
[04:49.54]At the business center, services including copying ,typing telex and facsimile are available.[04:54.26]服务中心提供有诸如复印、打字、以及电传等服务。[04:58.97]The hotel offers a complete convention service.[05:01.06]该宾馆提供一整套常规服务。
[05:03.15]It has a nice restaurant ,a bar and a laundry etc.[05:06.06]它有一个不错的餐厅，一个酒巴，以及洗衣房等。[05:08.98]Sounds great, But is it conveniently located? [05:11.42]听起来不错，但是它交通便利吗？
[05:13.86]Yes, it is located downtown We, shall get there soon, It is only about a fifty minutes ride.[05:17.62]很便利。它位于闹市区。我们马上就要到了。驱车只有五十分钟的路程。[05:21.38]Mr.Li what about tomorrow's arrangement? [05:23.37]李先生，明天是怎么安排的？
[05:25.36]I'll pick you up at the hotel at 8:30 in the morning and our general manager will be meeting you in our company at 9:00.[05:31.21]明天早上八点半我到宾馆来接你，然后我们总经理九点钟在公司里接见你。[05:37.06]In the afternoon you both will attend a news conference Is that all right? [05:40.05]下午你们将出席一个记者招待会。你觉得可以吗？ [05:43.04]That's all right.[05:44.12]可以。
[05:45.21]Here we are, Mr Brown.[05:46.62]布朗先生，我们到了。[05:48.03]This is the Garden Hotel.[05:49.44]这就是花园宾馆。
[05:50.85]Let's go in and go to the recepion desk.[05:52.57]我们去到接待处那儿。
[05:54.30]Good It's really a beautiful hotel.[05:56.02]好吧。这个宾馆真漂亮。[05:57.75]Dialogue [05:59.71]Welcome to Our Hotel [06:01.09]欢迎来到我们宾馆 [06:02.48]Professional Terms [06:03.51]专业术语 [06:04.54]single a.[06:05.44]单个 [06:06.34]list n.[06:07.16]列表
[06:07.99]reservation n.[06:08.89]保留
[06:09.79]clerk n.[06:10.61]店员
[06:11.44]sunny a.[06:12.18]向阳的
[06:12.92]hallway n.[06:13.85]走廊
[06:14.78]elevator n.[06:15.78]电梯
[06:16.79]Good morning What can I do for you? [06:18.36]早上好，我能帮你做什么吗？
[06:19.92]Good morning.We have reserved a sinle room for Mr.Williams from Britain.[06:22.79]早上好，我们已经为从英国来的威廉斯先生预定了一个单间。[06:25.65]Mr.Williams.just a minute please I'll check the list.[06:28.24]威廉斯先生……请等等。我来核对名单。
[06:30.84]Yes I have the reservation Mr.Williams.John William from London.[06:34.11]有，有这个预定。威廉斯先生，伦敦来的约翰·威廉斯先生。[06:37.37]That's right.[06:38.35]正是。
[06:39.33]How do you do Mr.Williams? Welcome to our hotel [06:41.45]你好，威廉斯先生，欢迎您下榻我们宾馆。[06:43.57]I am Xiao Hui.a reception clerk.[06:45.34]我叫肖慧，是这儿的服务员。[06:47.12]How do you do Miss Xiao![06:48.10]你好，肖小姐！
[06:49.08]Would you please fill out this hotel registration form? [06:51.34]请填写这张宾馆登记表，好吗？？
[06:53.60]Yes, here you are , I'd like a room on the Sunny-side ,please.[06:55.86]好，填好了。我想要一间向阳的房间。[06:58.12]Yes, it is on the sunny side.[06:59.66]是的，你的房子正是向阳的。[07:01.20]What's my room number? [07:02.32]我住几号房间？
[07:03.44]Number 605 ,on the sixth floor., [07:05.68]六零五号，在六楼。
[07:07.91]The elevator is at the end of the hallway on the left.[07:10.15]电梯在左边走廊的尽头。
[07:12.38]You can collect the key to the room from the floor attendant at a counter near the elevator.[07:15.67]你可以从坐在电梯旁柜台边的楼层服务员那儿领取钥匙。[07:18.96]Thank you, Miss Xiao, But is it a room with a bathroom? [07:21.20]谢谢你，肖小姐。那房间里有浴室吗？ [07:23.43]Yes, it has a private bathroom.[07:25.44]是的，它有浴室。[07:27.45]What's the rent for it? [07:28.35]房租是多少？
[07:29.25]One hundred and fifty Yuan per night.[07:30.82]每晚一百五十元
[07:32.39]Is the service charge including.[07:33.85]这包括服务费吗？ [07:35.31]Yes, it is.[07:36.14]是的，包括
[07:36.96]Is there a special rate by the month? [07:38.37]按月计算有什么优惠吗？ [07:39.78]Yes, there is a 10% discount.[07:41.48]有，可以打九折
[07:43.18]That's fine.By the way, where is the restaurant.? [07:44.93]很好。随便问一句，餐馆在哪儿？ [07:46.68]It is on the ground floor.[07:47.93]在一楼。
[07:49.19]What are the dinning hours? [07:50.06]什么时候开饭？
[07:50.94]Breakfast is from 6:00 to 9:00 ,lunch from 11:00 to 2:00 and supper from 5:00 to 8:00.[07:55.52]早餐从六点到九点，中餐从十一点到两点，晚餐从五点到八点。[08:00.10]Thanks.Do you have any daily in English? [08:02.04]谢谢，你们这里有英语日报吗？
[08:03.97]Yes, You can get a copy of China Daily if you like.[08:05.98]有，如果你愿意，你可以领取一份《中国日报》。[08:07.99]That's good.[08:08.89]那太好了。
[08:09.80]Mr.Williams.may I look at your passport for a moment? [08:11.83]威廉斯先生，我可以看一下你的护照吗？ [08:13.87]Yes, here it is.[08:14.77]可以，给你。
[08:15.67]Thank you, Then you can go to your room.[08:17.35]谢谢，现在你可以到你的房间去了。
[08:19.02]The bellboy will send your baggage up right away.[08:20.92]服务员马上把行李送上来。[08:22.83]It's late.I must be leaving.[08:23.98]已经不早了，我得走了。[08:25.13]See you tomorrow, Mr.Williams.[08:26.46]明天见，威廉斯先生。
[08:27.79]See you tomorrow Miss Zhang.[08:28.64]明天见，张小姐。[08:29.49]Notes [08:30.08]笔记
[08:30.67]reception clerk [08:31.67]接待员
[08:32.68]fill out this hotel registration form [08:33.96]填这张宾馆登记表
[08:35.24]a room on the sunny side [08:36.39]向阳的房间
[08:37.54]Is there a special by the month? [08:38.95]按月计算，有什么优惠吗？ [08:40.36]a 10% discount [08:41.56]打九折
[08:42.76]on the ground floor [08:43.77]在一楼
[08:44.77]The dining hours [08:45.57]开饭时间 [08:46.37]Bellboy [08:47.11]宾馆服务员
[08:47.86]Tip On Reception of Foreigners [08:49.21]外事接待注意事项
[08:50.57]How to Receive Foreign Guests? [08:52.06]如何接待外宾
[08:53.55]Before the foreign guests arrives , you should reserve a room at at hotel for him.[08:56.57]在外宾到来之前，你得在宾馆为他预定一个房间。[08:59.59]Usually the hotel must be comfortable,air-conditioned, [09:02.16]通常这个宾馆必须舒服，装有空调，[09:04.73]and the most important is that each room must be equipped with a private bathroom ,because western guests usually insist on having a shower every day.[09:11.12]而且最重要的是，每间房得备有单独浴室，因为西方客人习惯于每天淋浴。
[09:17.51]When the foreign guest arrives ,you can either meet him at the airport or at the train station in person or send a representative to meet him.[09:23.36]外宾到达时，你可以亲自到机场或车站去接他，或者派人去接。[09:29.21]Never let him go to your unit by himself.[09:31.17]千万别让他自已到你们单位去。
[09:33.13]Upon the arrival ,.foreigners usually like to go to their hotel room immediately.[09:36.37]来时，外宾通常喜欢到他们下榻的宾馆去。
[09:39.60]On the way to the hotel ,you can have some casual and friendly talks with him but you should never try to get down to business right away.[09:44.96]在去宾馆的途中，你可以与他进行随意友好的寒暄，但千万别马上与他谈工作方面的事。
[09:50.32]note: [09:50.80]笔记
[09:51.28]But you should never try to get down to business right away.[09:53.44]但千万别马上与他谈工作方面的事。[09:55.59]get down to business [09:56.52]谈正经事
[09:57.45]At the hotel , help him to go through formalities and tell him about the next day's program.[10:01.18]在宾馆里，要帮助他办理住宿手续，并告诉他第二天的安排。
[10:04.92]Notes: At the hotel ,help him to go through formalities and tell him about the next day's program.[10:09.10]在宾馆里，要帮助他办理住宿手续，并告诉他第二天的安排。[10:13.28]go through formalities [10:14.23]办手续 [10:15.18]Usually you should let the guest walks on the right.[10:17.12]通常请外宾走在右边。
[10:19.05]It is polite for you to open the door for him and let him go through the door first.[10:21.81]为外宾开门，并让他先进门，这是非常友好的举动。
[10:24.56]It is offending to call a young lady madam, and you should not ask her about her age, salary ,and some other private matters.[10:30.36]称年轻女士为太庆容易伤人，也决不能询问她的年龄、收入以及其他一些私事。
[10:36.16]You can't smoke unless you are permitted.[10:38.04]只有在许可的情况下，才能抽烟
[10:39.92]Make sure that you're clean and tidy.[10:41.72]要保持衣着整洁。
[10:43.53]On a formal diplomatic occation, it is best to dress in black or blue.[10:46.47]在正式外交场合，最好穿黑色或蓝色的衣服。
[10:49.40]Don't be humble or pushy, but show respect for him and his customs.[10:52.06]要不卑不亢，但得尊敬他以及他的习俗。
[10:54.71]You must be punctual and keep your promise.[10:56.59]你得守时，并要坚守诺言
[10:58.47]When shaking hands, you can use a little strength, but not too tightly.[11:01.33]握手时要稍微用力，但不要用力太猛。
[11:04.19]You should always use please, thanks in your talks.[11:06.61]在谈话中，要多用“请”、“谢谢”等词。
[11:09.02]Get ready to help your guest whenever he has troubles.[11:11.20]但他有困难时，要乐意去帮助他。
第二篇：外宾接待英语
hotel酒店 restaurant饭店饭馆 , shop商店，药店drug store
9点 9 o,clock, 半小时 half an hour，一个半小时 one and half an hour
今晚tonight 前天the day before yesterday，后天the day after tomorrow.一会见 see you later；工作日weekday 周末 weekend
A：客房服务，我能为您做些什么吗？ A: Room service, can I help you?
A：你好，我想要办理入住/离开。
A: Hello, I would like to check in/check out , please.B：您在我们这里预定客房了吗？
B: Do you have a reservation with us?
A：是的，我在你们酒店预订了今晚的房间。A: Yes, I booked a room here for tonight.B：请问您的尊姓大名？
B: May I have your name, please?
B：请让我看一下您的护照好吗？ B: May I see your passport, please?
A：可以，给你。A: Ok, here you are.B：请您填一下这份来客登记卡。
B: Would you mind filling in the registration form
A：好的。A: All right.B：请您在上面签上您的姓名，好吗？
B: Could you sign your name here, please?
A：可以了吗? Is that ok?------------------------欢迎和问候语：
1、Good morning(afternoon , evening)早上（下午、晚上）好，先生（夫人）。
2、How do you do? 您好！（初次见面）
Glad to meet you.Nice to meet you!很高兴见到您。
3、How are you doing ? 您好吗？
I ‘M Fine , What about you/And you ? 很好，谢谢。您好吗？
4、Welcome to..欢迎到…
5、Wish you a most pleasant stay in our hotel.愿您在我们宾馆过得愉快。
6、I hope you will enjoy your stay with us.希望您在我们宾馆过得愉快。（客人刚入店时）I hope you are enjoying your stay with us.希望您在我们宾馆过得愉快。（客人在饭店逗留期间）I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快。（客人离店时）
7、Have a good time!祝您过得愉快！电话用语：
8、**hotel , front desk.Can I help you? **饭店，前厅。您找谁？
9、Sorry , I’ve dialed the wrong number.对不起，我拨错号了。
10、May I speak to your general manager? 能和你们总经理说话吗？ Speaking.我就是。
11、Sorry , he is not in at the moment.对不起，他现在不在。
Would you like to leave a message ? 您要留口信吗？
12、Pardon.对不起，请再说一遍，好吗？ I beg your pardon.对不起，请再说一遍，好吗？ 祝贺语：
13、Congratulations!祝贺您！
14、Happy birthday!生日快乐！
15、Happy new year!新年快乐！
16、Merry Christmas!圣诞快乐！
17、Have a nice holiday!假日快乐！
18、Wish you every success!祝您成功！答谢和答应语:
19、Thank you(very much).谢谢您（非常感谢）。
20、Thank you for your advice(information , help)感谢您的忠告（信息、帮助）。
21、It’s very kind of you.谢谢，您真客气。
22、You are welcome.不用谢。
23、Not at all.不用谢。
Don’t mention it.不用谢。
24、It’s my pleasure.非常高兴为您服务。(With pleasure.)(My pleasure.)
25、I am at your service.乐意为您效劳。
26、Thank you for staying in our hotel.感谢您在我们酒店下榻。
27、I’m sorry.很抱歉。
28、Excuse me.对不起。
29、I’m sorry ,It’s my fault.很抱歉。那是我的过错。
30、Sorry to have kept you waiting.对不起，让您久等了。
31、Sorry to interrupt you.对不起，打扰您了。
32、I’m sorry about this.对此表示抱歉。
33、I apologize for this.我为此道歉。
34、That’s all right.没关系。
35、Let’s forget it.算了吧。征询语：
36、Can(May)I help you? 我能帮您什么吗？ Yes, please.好的。
37、What can I do for you.我能为您干点什么？
38、Is there anything I can do for you ? 有什么能为您效劳的吗？
39、Just a moment , please.请稍等一下。
40、May I use your phone? 我能借用您的电话吗？ Certainly.当然可以。Yes, of course.当然可以。指路用语:
41、Go upstairs/downstairs.上楼/下楼。
42、It’s on the second(third)floor.在二
（三）楼。
43、Excuse me.对不起。
Where is the washroom(restroom, elevator)? 请问盥洗室（休息室、电梯）在哪儿？ This way ,please.请这边走
Turn left /right.往左转/右转。
45、It’s in the lobby near the main entrance.在大厅靠近大门。
46、It’s in the basement at the end of the corridor.在地下室走廊尽头。提醒用语：
47、Mind/(Watch)your step.请走好。
48、Please be careful.请当心。
49、Please don’t leave anything behind.请别遗忘您的东西。50、Don’t worry.别担心。
51、Take it easy.放心好了。
52、Please don’t smoke here.请不要在这边抽烟。
告别语：
53、Goodbye.再见。
54、See you late.再见。
55、Good night.晚安。
56、See you tomorrow.明天见。
57、Goodbye and thank you for coming.再见，谢谢您的光临。
58、Goodbye and hope to see you again.再见，希望再见到您。
59、Have a nice trip!一路平安！
60、Wish you a pleasant journey!Good luck!祝您旅途愉快！祝您好运！前厅：
1、Have you a reservation? 您预定过了吗？
2、May I know your name and room number? 您能告诉我您的名字与房间号吗？
3、Here is your room key.给您房间钥匙。
4、Please pay at the cashier’s desk over there.请去那边帐台付款。
5、Are these your baggage? 这些是您的行李吗？ May I take them for you? 我来帮您拿好吗？ 客房部
6、Housekeeping.May I come in? 客房服务员，我可以进来吗？
7、Leave your laundry in the laundry in the laundry bag behind the bathroom door.请把要洗的东西放在浴室门后的洗衣袋中。
8、I hope I’m not disturbing you.我希望没有打扰您。
9、One moment ,madam.I’ll bring them to you right away.等一会儿，夫人。我马上送来。
10、I’ll send for an electrician(doctor , ……)我给您请电工（大夫……）。餐饮部：
11、Sit down , please.Here is the menu.请坐，给您菜单，先生。May I take your order ,sir? 您要点菜吗？
12、What would you like to have ,coffee or tea? 您要喝咖啡还是茶？
13、Would you like to have any wine with you dinner? 您用餐时要喝点酒吗？
14、Service hours are:（餐厅）供应时间是：
7:00a.m.to 9:00a.m.for breakfast.早餐7点到9点。
11:30a.m.to1: 30p.m.for lunch.午餐11点半到1点半。
6:30p.m.to 8:30p.m.for dinner.晚餐6点半到8点半。
15、Here is the bill.Please sign it.这是您的帐单，请签字。销售用语：
1、What kind of rooms(foods)would you like to have? 您需要什么样的房间（吃什么样的菜）？
2、Here is a brochure of our hotel and tariff.这是介绍我们饭店的小册子和价目表。
3、We’ll give you a 10%(ten percent)discount.我们给您九折优惠。
4、We’ll offer tour guides complimentary breakfasts.我们给陪同提供免费早餐。
5、We accept your terms.我们接受您的条件。公关用语：
6、May I introduce myself? 让我介绍我自己。
7、May I present you a litter souvenir? 请接受我们的一点小纪念品。
8、Let’s drink to our friendship!为我们的友谊干杯！
9、Let me propose a toast to the health of our guests!建议为在座客人的健康干杯！
10、Cheers!干杯！(Bottoms!)征求意见用语：
11、How do you like Chinese food? 您喜欢中国菜吗？
12、What do you think of our service ? 您对我们的服务有什么意见？
13、Thank you for your comments(compliment, suggestions).谢谢您给我们提的意见（赞扬、建议）。
14、I’m afraid it’s against the hotel’s regulations.这是违反饭店规章制度的。
15、In our hotel we don’t accept tips.我们饭店是不收小费的。
It’s our pleasure to serve our guests well.我们为能为客人服务好而感到高兴。Thank you all the same.然而，还是要谢谢您。
16、I’m afraid you’ll have to pay for thedamage.您必须赔偿。
17、Thank you for telling us about it.谢谢您告诉我们
I’ll look into the mater right away.我马上去处理这件事情。
18、Iassure you it wont happen again.我保证此类事情不会再发生。
19、Please don’t worry ,sir(madam)先生（夫人），请不必担心。
I’;;send someone up to your room right away.我马上派人到你的房间去。
20、I can’t guarantee anything ,but I’ll try my best.我不能保证，但我会尽力而为。
21、What can I show you.您要买什么？
22、How do you like this fashion(color ,size ,design)? 您喜欢这种款式（颜色、尺寸、图案）吗？
23、The extra large size of this color is out of stock.这种颜色的特大号已经卖完了。Please try us again tomorrow.请明天再来看看。
24、They are altogether 175(one hundred and seventy-five)yuan.共计175元。
You may pay in cash or with credit card.您可以付现金也可以用信用卡。
25、You have made a good choice, you have very good taste.您真会买东西。您眼力真好。
第三篇：接待外宾常用英语
-----------【接待外宾常用英语】--------------
1、Good to meet you.很高兴见到你。
2、Glad to meet you, too.也很高兴见到你。
3、Hi, I'm zhao hai.Welcome to my hometown!嗨，我是赵海，欢迎来到我的家乡。
4、Thank you.I'm David.谢谢你，我是大卫。
5、How many times have you been to Wulumuqi？ 你来乌鲁木齐多少次啦？
6、Actually it's my first time here.实际上这是我第一次来这里。
7、I'd like to have you for dinner.我想邀您一起进餐。
8、Thanks, it would be my pleasure.谢谢，这是我的荣幸。
9、What do you feel like drinking?
你想喝点什么？
10、Tea is fine with me.喝茶好了。
11、Do you like spicy food? 你喜欢吃辛辣的食物吗？
12、The spicier the better.越辣越好。
13、Would you mind if I order for us?
我来点菜介意吗？
14、Sure thing, we have the same taste.当然不，我们口味相同。
15、How about some barbecue? 来点烤肉好吗？
16、No.Thank you.I’m stuffed.不，谢谢，我吃饱了。
17、It's wonderful to have friends visiting from afar.Cheers!有朋自远方来不亦乐乎。干杯！
18.To our friendship!为我们的友谊干杯!
18、Cheers!干杯！
19、Don't worry about him.It's just the alcohol talking.别理他。他在说酒话。20、It doesn't matter, I know he's drunk.没关系，我知道他醉了。
21、You use chopsticks so well.Where did you learn?你用筷子用的真好，在哪儿学的。
22、Just now, from watching you.It's not big deal.就现在，看着你用学的，不是什么大事。
23、Sorry to keep you waiting.很抱歉让你久等。
24、No problem.没关系。
25、Sorry, I didn't hear what you said.对不起，我没听见你说什么。
26、I said: Do you want me to help you? 我说：你需要我帮你吗？
27、Thank you very much.非常感谢。
28、You're welcome.It's my pleasure.不用客气，这是我的荣幸。
29、Do you want to join me for a game of tennis? 你想和我玩一场网球吗？ 30、Only if you let me win.只要你让我赢的话。
31、What a beautiful place!
这地方真美！
32、I feel the same way.我有同感。
33、The winters in Xinjiang are good and cold.新疆冬天好冷。
34、You can say that again!你说得没错！
35、Have you been to the International Bazaar?你去过国际大巴扎了吗？
36、Yes!The buildings are so beautiful！去过！建筑物特漂亮！
37、Have you been to other parts of Xinjiang?你去过新疆的其它地方吗？
38、I have been toTulufan.HannasLake and Shihezi.我去过吐鲁番、哈纳斯湖和石河子。
39、How was your trip to Hannas Lake ?你去哈纳斯的旅行怎么样？ 40、It was wonderful.prettygood.非常好。挺好。
41、What's your dream job?
你梦想的工作是什么？
42、I've always considered owning my own company.我一直在考虑拥有我自己的公司。
43、Don't you think that more companies should invest in Xinjiang?你不认为应该有更多的公司 来新疆投资吗？
44、Indubitably.毫无疑问。
45、How's your business?
生意怎样？
46、Business is booming.生意可火了。
47、Nice talking to you.很高兴和你谈话。
48、Same here.我也一样。
49、I really should be going.我真的要走了。50、OK.Later.好吧，回见。
51、Before you go, let's take a picture together.在你走之前，一起合张影吧。
52、Sure no problem.当然没问题。
53、I hope to see you again.我希望再次见到你。
54、Me too.我也是。
55、Take care.多保重。
55、Bon voyage.一路顺风。
See you again in the near future.后会有期！56.All the best！祝你万事如意！
57.I hope you'll come back to China again!希望你能再来中国!58.I'll do that.我一定来。
59、Sit down, please.Here is the menu.请坐，给您菜单，先生。
May I take your order, sir? 您要点菜吗？
15、Here is the bill.Please sign it.这是您的账单，请签字。
17、Thank you for telling us about it.谢谢您告诉我们
I'll look into the matter right away.我马上去处理这件事情。
18、I assure you it wont happen again.我保证此类事情不会再发生。【常用英语】
1、Good morning(afternoon, evening), sir(madam)早上（下午、晚上）好，先生（夫人）。
2、How do you do? ***饭店，前厅。您找谁？
您好！（初次见面）
9、Sorry, I've dialed the wrong number.Glad to meet you.对不起，我拨错号了。
很高兴见到您。
10、May I speak to your general manager?
3、How are you? 能和你们总经理说话吗？
您好吗？
Speaking.Fine, thanks.And you? 我就是。
很好，谢谢。您好吗？
11、Sorry, he is not in at the moment.4、Welcome to our hotel(restaurant, shop).对不起，他现在不在。
欢迎到我们宾馆（餐厅、商店）来。
Would you like to leave a message?
5、Wish you a most pleasant stay in our hotel.您要留口信吗？
愿您在我们宾馆过得愉快。
12、Pardon.6、I hope you will enjoy your stay with us.对不起，请再说一遍，好吗？
I beg your pardon.希望您在我们宾馆过得愉快。（客人刚入店
对不起，请再说一遍，好吗？
时）
I hope you are enjoying your stay with us.英语交流用语?祝贺用语
希望您在我们宾馆过得愉快。（客人在饭店
13、Congratulations!逗留期间）
祝贺您！
I hope you have enjoyed your stay with us.14、Happy birthday!希望您在我们宾馆过得愉快。（客人离店时）
生日快乐！
7、Have a good time!
15、Happy new year!祝您过得愉快！
新年快乐！
8、***hotel, front desk.Can I help you?
16、Merry Christmas!圣诞快乐！
17、Have a nice holiday!假日快乐
18、Wish you every success!祝您成功！
答谢和答应语:
19、Thank you(very much).谢谢您（非常感谢）。
20、Thank you for your advice(information, help)
感谢您的忠告（信息、帮助）。
21、It's very kind of you.谢谢，您真客气。
22、You are welcome.不用谢。
23、Not at all.29、I'm sorry, It's my fault.很抱歉。那是我的过错。
30、Sorry to have kept you waiting.对不起，让您久等了。
31、Sorry to interrupt you.对不起，打扰您了。
32、I'm sorry about this.对此表示抱歉。
33、I apologize for this.我为此道歉。
34、That's all right.没关系。
35、Let's forget it.算了吧。
饭店英语交流用语?征询和指路用语
36、Can(May)I help you? 我能帮您什么吗？
Yes, please.好的。
37、What can I do for you.我能为您干点什么？
38、Is there anything I can do for you? 有什么能为您效劳的么
39、Just a moment, please.请稍等一下。
40、May I use your phone? 我能借用您的电话吗？
Certainly.当然可以。
Yes, of course.然可以。
41、Go upstairs/downstairs.上楼/下楼。
42、It's on the second(third)floor.在二
（三）楼。
不用谢。
Don't mention it.不用谢。
24、It's my pleasure.非常高兴为您服务。
(With pleasure.)(My pleasure.)
25、I am at your service.乐意为您效劳。
26、Thank you for staying in our hotel.感谢您在我们酒店下榻。
27、I'm sorry.很抱歉。
28、Excuse me.对不起。
43、Excuse me.对不起。
Where is the washroom(restroom, elevator)? 请问盥洗室（休息室、电梯）在哪儿？
This way, please.请这边走
Turn left /right.往左转/右转。
45、It's in the lobby near the main entrance.在大厅靠近大门。
46、It's in the basement at the end of the corridor.在地下室走廊尽头。
7、Mind/(Watch)your step.请走好。
48、Please be careful.请当心。
49、Please don't leave anything behind.请别遗忘您的东西。50、Don't worry.别担心。
51、Take it easy.放心好了。
52、Please don't smoke here.请不要在这边抽烟。
53、Goodbye.再见。
54、See you late.再见。
55、Good night.晚安。
56、See you tomorrow.明天见。
57、Goodbye and thank you for coming.再见，谢谢您的光临。
58、Goodbye and hope to see you again.再见，希望再见到您。
59、Have a nice trip!一路平安！
60、Wish you a pleasant journey!Good luck!祝您旅途愉快！祝您好运！
店英语交流用语?前厅和客房部用语
1、Have you a reservation? 您预定过了吗？
2、May I know your name and room number? 您能告诉我您的名字与房间号吗？
7、Leave your laundry in the laundry in the laundry bag behind the bathroom oor.请把要洗的东西放在浴室门后的洗衣袋中。
8、I hope I'm not disturbing you.我希望没有打扰您。
9、One moment, madam.I'll bring them to you right away.等一会儿，夫人。我马上送来。
10、I'll send for an electrician(doctor...)我给您请电工（大夫„„）。
餐饮部：
11、Sit down, please.Here is the menu.请坐，给您菜单，先生。
May I take your order, sir? 您要点菜吗？
12、What would you like to have, coffee or tea?
您要喝咖啡还是茶？
13、Would you like to have any wine with you dinner?
您用餐时要喝点酒吗？
14、Service hours are:
7:00a.m.to 9:00a.m.for breakfast.早餐7点到9点。
11:30a.m.to1: 30p.m.for lunch.午餐11点半到1点半。
6:30p.m.to 8:30p.m.for dinner.晚餐6点半到8点半。
15、Here is the bill.Please sign it.这是您的账单，请签字。
店英语交流用语?销售用语
1、What kind of rooms(foods)would you like to have?
您需要什么样的房间（吃什么样的菜）？
2、Here is a brochure of our hotel and tariff.这是介绍我们饭店的小册子和价目表。
3、We'll give you a 10%(ten percent)discount.我们给您九折优惠。
3、Here is your room key.给您房间钥匙。
4、Please pay at the cashier's desk over there.请去那边帐台付款。
5、Are these your baggage? 这些是您的行李吗？
May I take them for you? 我来帮您拿好吗？
6、Housekeeping, may I come in? 客房服务员，我可以进来吗？
4、We'll offer tour guides complimentary breakfasts.我们给陪同提供免费早餐。
We accept your terms.我们接受您的条件。
6、May I introduce myself? 让我介绍我自己。
7、May I present you a litter souvenir? 请接受我们的一点小纪念品。
8.Let's drink to our friendship!为我们的友谊干杯！
9、Let me propose a toast to the health of our guests!
建议为在座客人的健康干杯！
10、Cheers!(Bottoms!)干杯！
11、How do you like Chinese food? 您喜欢中国菜吗？
12、What do you think of our service? 您对我们的服务有什么意见？
13、Thank you for your
comments(compliment, suggestions).谢谢您给我们提的意见（赞扬、建议）。
14、I'm afraid it's against the hotel's regulations.这是违反饭店规章制度的。
15、In our hotel we don't accept tips.我们饭店是不收小费的。
It's our pleasure to serve our guests well.我们为能为客人服务好而感到高兴。
Thank you all the same.然而，还是要谢谢您。
16、I'm afraid you'll have to pay for the damage.您必须赔偿。
17、Thank you for telling us about it.谢谢您告诉我们
I'll look into the mater right away.我马上去处理这件事情。
18、I assure you it wont happen again.（餐厅）供应时间是：我保证此类事情不会再发生。
23、The extra large size of this color is out of
stock.19、Please don't worry, sir(madam)
这种颜色的特大号已经卖完了。
先生（夫人），请不必担心。
Please try us again tomorrow.I will send someone up to your room right
请明天再来看看。
away.我马上派人到你的房间去。
24、They are altogether 175(one hundred and
seventy-five)Yuan.20、I can't guarantee anything, but I'll try my best.共计175元。
You may pay in cash or with credit card.我不能保证，但我会尽力而为。
您可以付现金也可以用信用卡。
21、What can I show you.25、You have made a good choice, you have 您要买什么？
very good taste.22、How do you like this fashion(color, size，您真会买东西，眼力真好。design)?
您喜欢这种款式（颜色、尺寸、图案）吗？
馆英语?预订房间
1．I'd like to book a double room for Tuesday next week.下周二我想订一个双人房间。2．What's the price difference? 两种房间的价格有什么不同？
3．A double room with a front view is 140 dollars per night, one with a ear view is 115 dollars per night.一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。
4．I think I'll take the one with a front view then.我想我还是要阳面的吧。
5．How long will you be staying? 您打算住多久？
6．We'll be leaving Sunday morning.我们将在星期天上午离开。
7．And we look forward to seeing you next Tuesday.我们盼望下周二见到您。
8．I'd like to book a single room with bath from the after-noon of October to the morning of October 10.我想订一个带洗澡间的单人房间，10月4日下午到10月10日上午用。
9．We do have a single room available for those dates.我们确实有一个单间，在这段时间可以用。
10．What is the rate, please? 请问房费多少？
11．The current rate is $ 50 per night.现行房费是50美元一天。
12．What services come with that? 这个价格包括哪些服务项目呢？
13．That sounds not bad at all.I'll take it.听起来还不错。这个房间我要了。
14．By the way, I'd like a quiet room away from the street if the is possible.顺便说一下，如有可能我想要一个不临街的安静房间
8．I want a double room with a bath.我要一间有浴室的双人房。
29．How much a day do you charge? 每天收费多少？
30．It is hundred yuan a day including heating fee, but excluding service harge.一百元一天，包括供暖费但不包括服务费。
31．It's quite reasonable.收费十分合理。
32．How long do you intend to stay in this hotel? 您准备住多久？
33．Have you got through with the check-in procedure? 你是否已经办妥住宿登记手续？
34．Can I book a single room for my friend beforehand as he will arrive in Shanghai tomorrow morning?
我能为我的朋友预订一间单人房吗? 他将于明天早上到达上海。
35．Would you mind filling in this form and pay a hundred yuan in advance or him.请填好并预付一百元钱。
36．This is a receipt for paying in advance.Please keep it.这是预付款收据，请收好。
37．Have you any vacant(spare)room in the hotel? 旅馆里有空余房间吗？
38．Sorry, we have no vacant(spare)room for you.But I can recommend ou to the Orient Hotel where you may get a spare room.对不起，我们已经客满了。但是我可以介绍您去东方饭店，那里有空余的房间。
39．Good afternoon, my room number is 321.Any mail for me? 下午好！我的房号是321。有我的信吗？
40．Yes.You have two letters and one telegram, also a message was left y a lady before one hour.有的。您有两封信和一封电报，一小时前有一位小姐来电话留言给您。
41．I'll mail a letter to U.S.A.by airmail.我要寄一封航空信到美国。
42．How much do I have to pay for you? 我要付多少钱？
43．A letter generally mails to America-Europe-Africa by airmail.First 0 grams is 20 yuan.通常一封寄到美国、欧洲、非洲的航空信，20克收费20元。
Words and Expressions heating fee 供暖费
exclude vt.把„„排除在外
reasonable a.价钱公道的，不贵的fortnight n.十四日，两星期
procedure n.过程，步骤，程序
check－in procedure 住宿登记手续
registration n.登记，注册
deluxe suites 豪华套房
宾馆英语?在接待处(2)
44．Yes, we do have a reservation for you.对了，我们这儿是有您预订的房间。
45．Would you please fill out this form while I prepare your key card for ou? 请您把这份表填好，我同时就给您开出入证，好吗？
46．What should I fill in under ROOM NUMBER? “房间号码”这一栏我该怎么填呢？
47．I'll put in the room number for you later on.过会儿我来给您填上房间号码。
48．You forgot to put in the date of your departure.您忘了填写离店日期了。
49．And here is your key, Mr.Bradley.Your room number is 1420.给您房间的钥匙，布拉德利先生。您的房间号码是1420。50．It is on the 14th floor and the daily rate is $90.房间在14层，每天的房费是90美元。
51．Please make sure that you have it with you all the time.请务必随时带着它。
52．My business negotiation has progressed much more slowly than I had expected.我的业务谈判进行得比我原先预料的慢了许多。
53．I wonder if it is possible for me to extend my stay at this hotel for two days.我想知道是否可以让我在这儿多呆两天。
54．I'll take a look at the hotel's booking situation.我来查看一下本店房间的预订情况。
55．I'm glad that we'll be able to accept your extension re-quest.很高兴我们有办法接受您延长住宿的要求。
56．But I'm afraid that it will be necessary for us to ask you to change rooms for the last two nights.不过，恐怕最后两天我们得请您搬到别的房间去。
57．We have already let your room to another gentleman.我们已经把您住的房间租给了另外一位先生。58．That's no problem at all.（简单实用。。。然后的然后祭奠从我大脑中逝去的英文单词。。）
第四篇：接待外宾简单英语
一、牛奶、豆浆
这两种食物中含有大量的蛋白质，空腹饮用，蛋白质将“被迫”转化为热能消耗掉，起不到营养滋补作用。正确的饮用方法是与点心、面饼等含面粉的食品同食，或餐后两小时再喝，或睡前喝均可。
二、酸奶
空腹饮用酸奶，会使酸奶的保健作用减弱，而饭后两小时饮用，或睡前喝，既有滋补保健、促进消化作用，又有排气通便作用。
三、白酒
空腹饮酒会刺激胃黏膜，久之易引起胃炎、胃溃疡等疾病。另外，人空腹时，本身血糖就低，此时饮酒，人体很快出现低血糖，脑组织会因缺乏葡萄糖的供应而发生功能性障碍，出现头晕、心悸、出冷汗及饥饿感，严重者会发生低血糖昏迷。
四、茶
空腹饮茶能稀释胃液，降低消化功能，还会引起“茶醉”，表现为心慌、头晕、头痛、乏力、站立不稳等。
五、糖
糖是一种极易消化吸收的食品，空腹大量吃糖，人体短时间内不能分泌足够的胰岛素来维持血糖的正常值，使血液中的血糖骤然升高容易导致眼疾。而且糖属酸性食品，空腹吃糖还会破坏机体内的酸碱平衡和各种微生物的平衡，对健康不利。
六、柿子、西红柿
含有较多的果胶、单宁酸，上述物质与胃酸发生化学反应生成难以溶解的凝胶块，易形成胃结石。
七、香蕉
香蕉中有较多的镁元素，空腹吃香蕉会使人体中的镁骤然升高而破坏人体血液中的镁钙平衡，对心血管产生抑制作用，不利于身体健康。
八、山楂、桔子
含有大量的有机酸、果酸、山楂酸、枸橼酸等，空腹食用，会使胃酸猛增，对胃黏膜造成不良刺激，使胃胀满、嗳气、吐酸水。
九、大蒜
大蒜含有强烈辛辣味的大蒜素，空腹食蒜，会对胃黏膜、肠壁造成强烈的刺激，引起胃肠痉挛、绞痛。
十、白薯
白薯中含有单宁和胶质，会刺激胃壁分泌更多胃酸，引起烧心等不适感。
十一、冷饮
空腹状态下暴饮各种冷冻食品，会刺激胃肠发生挛缩，久之将导致各种酶促化学反应失调，诱发肠胃疾病。
第五篇：接待外宾服务常用英语
收集了绝大部分常用接待语境，前部分英文介绍和各种接待用语，后部分中文介绍如何接待外宾的到来，欢迎广大英文工作者采纳！接待服务常用英语
一、欢迎和问候语：
1、Good morning(afternoon, evening), sir(madam)早上（下午、晚上）好，先生（夫人）。
2、How do you do?您好！（初次见面）Glad to meet you.很高兴见到您。
3、How are you?您好吗？ Fine, Thanks.And you ?很好，谢谢。您好吗？
4、Welcome to our hotel(restaurant , shop).欢迎到我们宾馆（餐厅、商店）来。
5、Wish you a most pleasant stay in our hotel.愿您在我们宾馆过得愉快。
6、I hope you will enjoy your stay with us.希望您在我们宾馆过得愉快。（客人刚入店时）I hope you are enjoying your stay with us.希望您在我们宾馆过得愉快。（客人在饭店逗留期间）I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快。（客人离店时）
7、Have a good time!祝您过得愉快！
二、电话用语：
8、hotel , front desk.Can I help you?**饭店，前厅。您找谁？
9、Sorry, I've dialed the wrong number.对不起，我拨错号了。
10、May I speak to your general manager?能和你们总经理说话吗？ Speaking.我就是。
11、Sorry, he is not in at the moment.对不起，他现在不在。Would you like to leave a message?您要留口信吗？
12、Pardon.对不起，请再说一遍，好吗？ I beg your pardon.对不起，请再说一遍，好吗？
三、祝贺用语：
13、Congratulations!祝贺您！
14、Happy birthday!生日快乐！
15、Happy new year!新年快乐！
16、Merry Christmas!圣诞快乐！
17、Have a nice holiday!假日快乐！
18、Wish you every success!祝您成功！
四、答谢和答应语:
19、Thank you(very much).谢谢您（非常感谢）。20、Thank you for your advice(information , help)感谢您的忠告（信息、帮助）。
21、It's very kind of you.谢谢，您真客气。
22、You are welcome.不用谢。
23、Not at all.不用谢。Don't mention it.不用谢。
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