实用文_推荐信备忘录布告道歉信投诉信

第一篇：实用文_推荐信备忘录布告道歉信投诉信

推荐信Recommendation Directions: Suppose you have been a private tutor of Mr.Wang’s daughter for two years.But now you are going to graduate and so you recommend your friend Lily who is a sophomore to take the place of your.Write a letter to Mr.Wngin about 100 words.Do not sign your own name at the end of your letter,using Li Ming instead.Dear Mr.Wang, I am very sorry to tell you that I am going to graduate this June and cannot go on with my job as a tutor of your daughter.It has really been a pleasant experience to teach your daughter English as she is such a lovely and smart girl.Here I take great pleasure in recommending to you my friend Lily who is a sophomore majoring in English in my university.She is particularly willing to take the part-time job of an English tutor when she knows about your daughter.Lily is an excellent student.Especially her spoken English is both fluent and proficient, which can positively influence the person speaking with her.Moreover, as a lively, cheerful and easy going girl, she is good at communicating with others.Therefore, I am confident that she is highly competent for the job and will help your daughter make further progress in English.•

Sincerely yours, •

Li Ming 备忘录Memo

Directions:Suppose you are the secrectary of the Personnel Department of a company and are organizing a farewell party for a colleague who is going to retire.Write memo in about 100 words to inform your colleagues of the meeting.Don’t use your own name,using “Li Ming”instead.TO: All employees of the Personnel Department FROM: Li Ming, secretary of the Personnel Department SUBJECT: Farewell Party for Liu Gang DATE: Dec.27, 2005 Our colleague Liu Gang is going to retire next month.His retiring is really a pity to us all as he is such an amiable man who is always ready to help others, such an honest man who has won trust and respect from around him, and such a humorous man who can often add pleasure to our work.We have decided to hold a farewell party for him.We are going to use the assembly room of our department for the party.I have organized several programs for entertainment, but they are not enough.So if anyone is willing to give performances, please let me know as soon as possible.Besides, our general manager and manager will be present, too.All the colleagues of the Personnel Department are invited to attend the party which is scheduled on November 4, next Friday and will begin at 7 o’clock in the evening.By the way, all suggestions on the party are welcome.布告、通知Notice

Directions: Write a notice in about 100 words to inform the students and English teachers of a lecture on Austrilian studies.NOTICE

We are very honored to invite Prof.Richard Gilbert from Sydney University to give us a lecture on Sino-Australian relationship in the new millennium.Prof.Gilbert graduated from Australian National University in 1979 and has been teaching Australian studies for more than 20 years.He has become a leading expert in this field and has published several books and numerous papers on such topics as Australian economy, education and foreign policy.His humorous and thought provoking speech will surely benefit all the audience.The lecture will be given at Yifu Auditorium from 7 to 9 o’clock next Thursday evening.All the teachers and students are welcome to attend this lecture.•

English Department •

August 27, 2009

短信Note • Direction:Suppose you and two of your friends have decided to go on a self-tour to Hangzhou and you want to invite another friend Cathy to join you.Write a note in about 100 words to her.Do not sign your own name at the end of your letter, using Li Ming instead.• Dear Cathy, •

We have planned a self tour to Hangzhou next Saturday.I wonder if you would like to join us, Sherry, Alice and me.• You know, spring is the season when the scenery around West Lake is the most beautiful and it is very convenient for us to go there for it takes only two hour’s and a half by train or by coach.We are going by the 8∶20 train of Saturday morning and returning on Sunday evening.If you agree to go with us, we plan to • book two rooms in the Youth Hostel which cost only 50 yuan a night and from which it’s only 20 minutes’ walk to West Lake.•

I’m sure we will have a very good time and find the tour rewarding.•

Yours, •

Li Ming • • • •

• 投诉信A Complaint Letter Directions: 请以Benjamin Smith 的名义投诉半年前购买的数码相机，1.投诉半年前购买的数码相机 2.相机出现的问题 3.希望对方解决问题

You should write about 100 words.Do not sign your own name at the end of the letter.Use “Li Ming” instead.Do not write the address.(10 points Dear Sir or Madam, •

• • • • • • •

• • • •

I’m writing to complain about a digital camera I bought six months ago.In April of 2008, I bought a digital camera, the latest super mode, at ABC Store.I had used it only five weeks when the screen broke.It happened that the camera was in a case, which is in perfect condition, and the camera was well padded.I sent it in for repairs under warranty and was told that it was a manufacturing defect.They also suggested that I take it back to ABC.ABC accepted the machine and replaced it.Now, four months later, the new camera has broke again.I took it back to ABC.However, they rejected your digital camera, but they suggested that I write to you for further instructions as to what steps to take.Anything you do to help me on this matter will be highly appreciated.Look forward to your early reply.Yours sincerely，Benjamin Smith

感谢信Thank-you Letter Directions: You learned that Ms.Wang was helping you dealing with office matters during your sick leave.Write a letter of appreciation to her to express your thanks.Your letter should include:

1)you heard of what Wang did，2)the reason for your thanks，3)the favor you’d like to offer.Do not sign your own name at the end of the letter.Use “Li Ming” instead.Do not write the address.(10 points)

Dear Ms.Wang，I appreciate so much your taking care of my office duties while I was away for illness.I heard that you had helped to complete those business reports which I left behind and keep all my desk files in good order.Your helping hand removed my anxiety about those unfinished reports back in the office and is making my hospitalization easy.The doctor said this morning that I am recovering fast, which I know owes a lot to your kindness.To express our thanks for your concern, my husband and I invite you to be our guest at our home next weekend.Yours，Lin Mei Mei

研究生考试作文

2008.1 道歉信

• Part A Directions:You have just come back from canada and found a music CD in your

luggege that you forget to return to Bob,you landlord there.Write him a letter to • 1)make an apology, and • 2)suggest a solution.• You should write about 100 words.Do not sign your own name at the end of the letter.Use “Li Ming” instead.Do not write the address.(10 points)• Dear Bob, •

I’ve just come back home and when unpacked my luggage, I’ve found the music CD borrowed from you a month ago.I’m really sorry for forgetting to return the CD to you.• To solve the problem, I’d like to send this CD to you by Express Mail Service.Probably it will reach you a week later.In fact, it’s really kind of you to have given me a lot of help during my stay in Canada.To show my appreciation, I’ll give you a CD of Chineses folk music as a gift.•

Again, please excuse me for my long delaying in returning the CD.I hope you’ll like the gift delivered to you.•

Yous sincerely, •

Li Ming

• Part B:Directions: Write an essay of 160-200 words based on the following drawing.In your essay, you should 1)describe the drawing briefly, 2)explain its intended meaning, and then 3)give your comments.You should write neatly on ANSWER SHEET 2.(20 points)

Here is a picture.你一条腿，我一条腿;你我一起，走南闯北。

As is seen from the picture, two handicapped men are holding each other’s shoulder to run quite fast with their crutches left behind them.When they are alone, they have to rely on the crutch.While(However,)supporting each other, they are able to continue their journey.As what is said in the picture, “Helping each other, we can journey north and south.”

In fact, the picture tells us The importance of cooperation.Human beings are social beings.No one can exist alone in the society.If you want to play a game, you have to play or work with others.You can’t play single-handed and win.You have to cooperate with your playmates who will make social ladder for you to climb to the top.For a football team or volleyball team, cooperation is always important.Without cooperation, it is impossible for a team to win even if all members are wonderful players individually.From cooperation we get mutual help and understanding.With cooperation the world is progressing at peace and in harmony.• 修改稿： • • • • • • • • • • In the picture presented to us, two handicapped men who have only one leg left respectively are working together to run quite fast with their crutches left behinde them.Obviously when they are separate, they have to rely on the crutch to walk.However, when supporting each other, they are able to continue their journey quite smoothly and easily.As what is said in the picture, “Helping each other, we can travel extensively.” •

In fact, the picture reminds us of the importance of cooperation and without it, the society we live in can not go smoothly.Human beings are social beings.So no one can exist alone in the society.If you want to play a game, you have to play or work with others • and you can not play singler-handed and win.What you have to do is to cooperate with your playmates who may pave the way for your success.For a football team or volleyball team, cooperation is aleways put in the first place because without teamwork, it is impossible for a team to win even if all members are wonderful players individually.•

In conclusion, we get mutual help and understanding from cooperation, with which the world is able to progress at peace and in harmony.• Correction:

• 1.For, without temwork, the team will not win the game even all his members are wonderful plays.(For→ Because)• 2.If you want to win, you have to work with others,（加which）is very important.• 3.The picture tells us that don’t give up when you confront difficulties.(The picture is a reminder to us that we should not give up when we confront difficulties.)

研究生考试作文

2007.1

建议信

• • • • • • • • Part A

Directions: Write a letter to your university library, making suggestions for improving its service.You should write about 100 words on ANSHER SHEET 2.Do not sign your own name at the end of the letter.Use “Li Ming” instead.Do not write the address.(10 points)To whom it may concern，As a senior student of the university, I am writing the letter to make some suggestions for improving the service of our university library.On the whole, I think our library functions pretty well,but its service is far from being perfect.Firstly, it is quite convenient to arrange an inquire desk at the circulation hall, which enables the studens to ask questions whenever necessary.Then, with the help of a professional librarian, students can go through the procedures more efficiently.In addition, it wold be most helpful if the students have access to the latest issues of foreign magazines.Lastly, you’d better maintain strict order at the reading room.I frequently founddd myself disturbed by certain students chatting and smoking there.•

It is my sincere hope that you will take my advice into consideration and I hold that it will benefit both the students and the univerity as well.• Correction: • 1.I suggest that we should buy more new books which were wrote recently.(I suggest that the library should buy more new and recently-published books.)

2.I find some place needed to improve.（I find plenty of areas that will need improvement.）

3.The library should have more desks and chairs for students to tead and write.(The library should be equipped with more desks and chairs for reading and writing.)• • • • • • Part B Directions:

Write an essay of 160-200 words based on the following drawing.In your essay, you should 1)describe the drawing briefly, 2)explain its intended meaning, and then 3)support your view with an example/examples.You should write neatly on ANSWER SHEET 2.(20 points)• Sampe 1

This cartoon gives a picture of a football game with the two people face each other.One people is going to kick the ball while the other is trying to catch the ball.But both people is afraid of the other one because they consider they themselves are much smaller.•

It is clearly that both of them in the pictures don’t have enough confidience and if you have little confidence, how can you maintain your goal in life? Confidence is very important.Nowadays, our society is full of challenges and competition.Without confidence, people can get nothing and only those who have self-confidence may succeed finally.•

Confidence can be shown in the performance of many people.Take Liuxiang as an example.He is a confident person and it functions well on his performance.On the contrary, some sportsmen do well in everyday training, but when facing other people they became nervous for they lack of self-confidence.This results their failure in their performance.So I think confidence plays an important role in people’s success.Sample 2 This cartoon depicts a picture of a football game with two players facing each other.One player is going to kick the ball while the goal keeper is standing in front of a goal, ready to protect it.But both parties are losing their confidence.The striker magnifies the goal-keeper in his mind so that chances of shooting in are slim.Likewise, the goal-keeper minimizes his own image as if he couldn’t defend the goal successfully.Obviously, both of the players in the picture don’t have enough confidence and if you have little confidence, how can you achieve your goal in life? The purpose of the picture is to emphasize the importance of self-confidence in our daily life.Confidence is very important in building a career.The belief of what one can achieve and succeed often spells/brings/ cause the difference between success and failure.On account of the fast pace of life, competition goes increasingly fierce in all walks of life, imposing tremendous pressure on all individuals.The past few years have witnessed great increase in the difficulty of examinations and employment.Thus we must maintain powerful self-confidence and optimism in the face of challenges so as to survive and succeed.confidence can be shown in the performance of many people.Take Kobe as an example.It is because of his self-confidence that he never shrinks(退缩)in front of other experienced players and works wonders again and again.On the contrary, some athletes do well in everyday training, but when facing other people they fail to present the best of themselvew for the lack of self-confidence.As the saying goes, confidence is the first step to success!Only by building strong self-cofidence can we move closer to our dreams.•

第二篇：拒绝信和投诉信

MARS公司拒信

Dear xxxxxx: Applicant ID: xxxxx

Thank you for giving us the opportunity to review your resume and qualification.It is regretted that we have a very limited number of postings for which a large number of candidates are applying.Your application has been reviewed along with other applicants.While we are impressed with your qualification, we can not offer you the opportunity for the next summer for any potential opportunities in the future.Please understand that this is not a negative evaluation of your accomplishment, but rather a reflection of our unique hiring needs.Thank you very much for your interest in Mars China.Wish you every success in locating a challenging career opportunity in the future.Should you have any interest in Mars vacancies in future, please visit webShould you have any interest in Mars vacancies in future, please visit website at: http://www.xiexiebang.com

Sincerely，Mars China

联合利华拒信 Dear Applicant，Thank you for giving us the opportunity to review your resume and qualification.We regret to advise you that your application has not been successfulon this occasion, due to keen competition as well as the high and precise selection standard associated with this management trainee recruitment.Please understand that this is not a negative evaluation of your accomplishment, but rather a reflection of our unique hiring needs.Thank you very much for your interest in Unilever.We wish you every success with your future career.Best Regards, Management Trainee Recruitment Unilever China November, 2005

IBM（暑假实习生参加完英文笔试后的拒信）Dear XXX, Applicant ID:XXX

Thank you for applying to IBM and giving us the opportunity to review your resume and qualification.It is regretted that we have a very limited number of postings for which a large number of candidates are applying.As you probably know, we look at each application as a whole.The decisions are based on a composite of information, including your educational background, academic record, relevant professional activities, or experience in the area to which you applied for etc.Your application has been reviewed carefully in relation to other applications.Not every student whose credentials meet stated minimum standards can be screened out for the paper test.While we are impressed with your qualification, we are sorry to inform you that your application was not among those approved for the next round selection.However, there is still possibility that if more suitable openings are available in the near future, we may also contact you for selection.Please understand that this is not a negative evaluation of your accomplishment, but rather a reflection of our unique hiring needs.Thank you very much for your interest with IBM.Please still pay attention to our recruitment website for any news update on company and campus recruitment related information.1:投诉信 Dear_______, I am.(自我介绍)I feel bad to trouble you but I am afraid that I have to make a complaint about_______.The reason for my dissatisfaction is ______________(总体介绍).In the first place,_________________________(抱怨的第一个方面).In addition, ____________________________(抱怨的第二个方面).Under these circumstances, I find it ___(感觉)to ____________________________(抱怨的方面给你带来的后果).I appreciate it very much if you could_______________________(提出建议和请求), preferably __________(进一步的要求), and I would like to have this matter settled by ______(设定解决事情最后期限).Thank you for your consideration and I will be looking forward to your reply.Yours sincerely Li Ming

第三篇：应用文写作——抱怨信、投诉信

应用文写作——抱怨信、投诉信(A Letter of Complaint)应用文写作：抱怨信、投诉信

在当今商品经济时代，商品买卖活动非常普遍。在日常生活中，人们常会遇到对所购商品质量或售后服务不满意的情况，这时可以写投诉信(A Letter of Complaint)求得解决。投诉信与普通书信的格式基本相同。但要注意的是，写投诉信的目的是为了求得一个解决问题的办法而不是为了泄愤，因此写信时一定要注意态度诚恳、直截了当。一、一封投诉信应包括三个最基本的方面： 第一部分：提出抱怨并表示遗憾

(1)很抱歉打扰您，但我必须郑重提出投诉。

I am sorry to trouble you but I am afraid that I have to make a serious complaint.(2)我很遗憾地告诉你投诉有关…….的事由。

I am sorry to tell you that there should be cause to complain about …(3)我真的很讨厌抱怨，但最近有一件事情确实令人烦心。

I really hate to complain, but one thing is really disturbing now.（4）I’m writing to bring your attention to the problems I have had with … 第二部分：阐述问题发生的经过 第三部分：指出问题引起的后果

(1)噪音影响我的睡眠，使得我在上班时间无法集中精力。结果这些天我已经搞错了好几次 The noise disturbs my sleep so that I can’t concentrate on my work during thework time, and as a result, I have made several mistakes these days.(2)在这样(嘈杂)环境下我无法进行研究，我需要一间安静的房间。

For me this environment is very difficult to make studies and I need a quiet room.第四部分：提出批评及处理的意见或敦促对方采取措施(1)我认为是你认识到……的时候了。

I think it’s high time that you realized ….(2)我们深知你们并不经常出错，但我们希望能确保这类差错不再发生。We know that you are not generally careless, but we should like your assurance that this will not happen again.(3)我必须正告贵方，除非对目前状况采取措施，否则我将被迫诉诸法律。I must warn you that unless you do something about the situation, I will be forced to take legal action.(4)坦率地所，我不再准备忍受这种状况。

Frankly, I am not prepared to put up with the situation any more.(5)如果您能尽快调查此事，我将不胜感激。期待您尽快回复。

I would be very grateful if you could look into the matter as soon as possible.And I am looking forward to an early reply.(6)I hope you will take steps to rectify（改正）this situation soon.(7)It is high time you took some measures to solve…

(8)I sincerely hope such things will never take place again.(9)You must rectify the situation, or I will take it to the court.(10)If you can’t give me a satisfactory answer, I will complain it to the Consumer Association

三、小模板 ①Date, Dear …，I am writing to complain about…

I trust you willtake my complaints seriously and..If it is not properly settled, I would ask you to give back my money, or I would complain to the concerned authorities.Yours sincerely, ②Date, Dear …，I am writing to inform you that I find…unsatisfactory…..I hope you attach importance to this matter, and help settle it as soon as possible.Yours sincerely, 【范文】

1．表明写信的目的

2．说明投诉的内容，对旅行社提供的服务表示不满 3．表达自己的意愿 A Complaint Letter to a Travel Agency May 26,2010 Dear Mr.Wang, I was one of your customers who joined the program to Hainan in your travel agency during the spring holiday.However, the trip that I experienced was quite different from what you had promised.I am writing to express my disappointment about the services you provided.My disappointments are mainly based on the changed courses without announcement, the false publicity, and the forced consuming.Firstly, I was expected to see some beautiful scenic spots printed on the pamphlets.However, I did not see any of them at all.Besides, the five-starred hotel that you had described to me turned out to be shabby but expensive.Moreover, the bus took us to some shopping malls where we were informed that we could leave only after making some purchases there.I think it is high time you realized the importance of credits in business.I'm expecting some compensation from you and I will really appreciate it.Otherwise, I will have no other choice but to take legal action.Sincerely yours, Li Ming 假如你是Raymond,上周六，在一家西餐馆你有一次不愉快的就餐经历。请给该餐馆的经理写一封投诉信，讲述所发生的事情。（投诉信的开头和结尾已给出）

注意：1 投诉的内容至少要涉及两方面的问题。

Dear Sir: My name is Raymond, I am writing to tell you something about your restaurant questions.Last Saturday, I was going to your restaurant with my friends.We are very hungry, but when we order, your restaurant waiter But ignore our.So my friend was very angry.Besides, when the waiter come on.my friend ask her why ignore our, she is very aggressive for us and say you don’t see me I am very busy.So I do hope you can give your restaurant waiter have training about etiquette.Thank you for your time and kind consideration.Sincerely yours

Raymond 亲爱的先生: 我的名字叫Raymond, 我写信是要告诉你一些关于你们饭店的问题。

上个星期六，我和我的朋友到你的餐厅用餐，我们很饿。但是当我们点餐时，你饭店里的服务员却不理我们。所以我的朋友很生气。除此之外，当你的服务员来的时候，我的朋友问她为什么不理我们时，她很凶的对我们说，你们没有看到我正在忙吗？所以我希望你能给你的饭店服务员座椅有关利益的训练。

我们我谢谢您的时间和仁慈的考虑。

你诚挚的Raymond

第四篇：道歉信,感谢信,投诉信--徐慧芬

道歉信

道歉信“三步曲” :

1.表示歉意

2.说明具体原因、提出补救办法

3.再次致歉，希望得到理解。

**开头常用句式:

I am writing this letter to apologize to you for …

2.I would like to express my deepest apology for not being able to …

3.Please accept my sincere apology for …

4.I must beg your forgiveness for … **提出补救措施的常用句式:

1.Would you mind if I change the appointment time?

2.Would it be convenient for you…? 3.In order to avoid … happening again, I would… **再次道歉的常用句式:

1.Once again,I am sorry for any convenience caused.2.Please accept my apology.I do hope you will understand me and excuse me for my carelessness.3.Please accept my sincere apologies for this unhappy experience.4.I sincerely hope that you will be able to think in my position and accept my apologies.例：Dear Peter, I’m very sorry that I didn't attend your birthday party last Sunday.It was nice of you to invite me to your party.I should have come and celebrated the precious moment with you, but the monthly test is around the corner, so I was so busy preparing for the test that I forgot the appointment.I hope you understand my situation and forgive me.Is it possible for you and me to have a private meeting after the test? I do long for a pleasant chat with you.Once again, please accept my sincere apology.Yours

Li Hua

感谢信 感谢信“三步曲” :

1.表达感谢之情并说明原因。

**常用句式

1）I am writing this letter to thank you for …

2）I am writing to express my sincere thanks for

3）I would like to convey in this letter my heartfelt

(adj.衷心的)thanks to you for…

4）With deepest gratitude I write you this letter for …

2.细述并赞赏对方给予的帮助。

**常用句式

1）It was nice/kind/thoughtful(adj.考虑周到的)of you to..2）Thank you very much for your kind hospitality(n.好客, 热情招待)and the honor you showed me during my visit…

3）It was your kind help that …(强调句型)

4）If it had not been for your(help/guidance/ assistance), I wouldn’t have(won the prize)

(虚拟语气)But for/Without …

3.再次阐述谢意并表达回报愿望。**常用句式

1）Thanks again for your generous help.2）Please accept my sincere thanks for your help, which I will never forget.3）Please do not hesitate to let me know if there is anything I could do to pay you back.例：假设你是李华，交换生Tracy刚刚结束在你们学校 的学习生活，已经返回英国。作为班长，请你根据以下内容用英语写一分感谢信，感谢她一学期以来 带给大家的美好回忆： 1.怀念与她相处的快乐时光； 2.感谢她对大家英语学习的帮助和为班级捐赠的英文书籍； 3.欢迎她有机会再来中国 Dear Tracy，How about your life back in Britain? I’m writing this letter to express our thanks to you on behalf of the class.We enjoyed the great time when you stayed here.During last term, you helped us a lot in our English so we made great progress with English study.What’s more, all our classmates are very thankful to you for donating English books, which are surely very helpful in our study.We miss you and wish you a happy life in the UK.Thank you for your kindness again and we are looking forward to your visiting China again.Yours

Li Hua

投诉信

投诉信“三步曲” : 1.写信目的2.投诉内容3.希望对方做何反应

**开头常用句式：1）I am writing to complain somthing toyou.2）I am sorry but I have to say...**最后一段常用句式：I would appreciate some kind of compensation[ˌkɒmpənˈseɪʃ(ə)n] 赔偿

例：

Dear Sir or Madam, I am writing to complain about to you.I booked a room in your hotel on Line.Several days ago I stayed at your hotel for a few days ,but it turn out to be a disappointment and I still have vivid memories of the place.Generally I enjoyed it very much ,but I wasn’t satisfied with your service and facilities.I’m sorry to say that the service was poor，my room was not very clean and was never clean while I was there.The food in the hotel was not really up to the standard.I constantly had problems with the pumping ,too.Cold water often came out of the hot water tap, and I could not always flush the toilet.I would appreciate some kind of compensation.Yours sincerely，Li Hua

第五篇：投诉信常用短语和样文

To make an effective complaint, we should pay attention to the following tips 





 Make your letter brief and to the point.Include all important facts about the problem.State exactly what you want the recipient(收信人)to do about the problemAvoid writing an angry letter.The person reading your letter probably is n

ot responsible for your problem but may be very helpful in resolving it.说明投诉问题—>描述具体情况—>期待解决方案

One annoying aspect of your service is……

I have been pleased with your service for years，but now I feel very

disappointed.I would like to draw your attention to the problem/fault……

I am writing to inform you that I find…… unsatisfactory.It would be highly appreciated if you could……

I trust you will take my complaints seriously and……

We regret to have to complain about the late delivery of the cabinets

ordered on 2nd July.On checking the goods received, we find that several items on your

invoice have not been included.We enclose a list of the missing articles

for your inspection.On comparing the goods received with the sample supplied, we were

sorry to notice the great differences in the designs of the machines.We feel necessary to inform you that your last delivery of our order is not

up to the usual standard.I would appreciate having someone from your company take an in-depth

look at this problem.May I hear from you soon?







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 Thank you for your letter of May 23 pointing out a problem with your new washer.Thank you for bringing our billing error to our attention.We appreciate your telling us this problem and giving us the opportunity to correct it.If you ever have problems again, please let us know.We are ready to help.We are sorry for the inconvenience we have caused, and we will make every effort to prevent a recurrence.We apologize for any inconvenience you have had.Dear Sir,Last week I bought a dish-washer at your store and when I got it home it did not work.I tried to return it to the store, but I was told that I could not get my money back, but had to write to the company.The sign in your store says that money is refunded within 7 days if the goods1

are to be returned within that period of time.I insist that you refund the money and take back the unworkable dish-washer.If I do not get a satisfactory response soon, I would probably think of making a complaint to the Consumer Protection Bureau.Please contact me 83798888.Faithfully yours,Liu Ming

Dear Sir or Madam,（To whom it may concern）

The day before yesterday, I bought a copy of Longman Dictionary of Contemporary English at your Xinhua Book Store on Hunan Road.I thought it was a good book, but it turned out to be a broken one when I intended to use it.The cover is OK, but several pages are missing and some of the pages are torn off.When I tried to return it to the store, I was refused.I was told that I could not return the dictionary and get a new one.I was greatly shocked and deeply hurt.The notice in your store says that the money can be refunded within 30 days if there is any damage in your books.I think it is better to write to you than quarrel with the book salesman in your store.I hope to get a satisfactory answer soon.My contact number is….Sincerely yours,Liu Ming

A Letter of Response

Dear Liu Ming,Thank you for your letter of 17th July describing the damage to the copy of Longman Dictionary of Contemporary English you bought on 15th of July.A replacement is arranged today, and you can get it in the store where you bought the dictionary.As a compensation for your inconvenience, you will get a small gift from the salesman there.We are sorry about the damage and the inconvenience it has caused you.We take the incident as a good lesson for the staff of Xinhua Book store.We will try to provide our customers with a better service.Sincerely yours,Hu Dong

Directions: You found something wrong with the telephone bill you have received from the local telecom company.You made a call to inquire about this.However, the person who answered the call was very rude.Write a letter of complaint to the manager of the telecom company, explaining the situation and giving your suggestions for improvement.Your letter should be no less than 100 words.Dear Sir,I am writing to let you know the deplorable attitude of one of your staff member.I received my telephone bill for the previous month from you and thought there were some errors in calculation: I had been overcharged for two overseas calls.However, when I called your Complaints Department, the girl who answered my phone was very rude.For one thing she interrupted me continually;for another she even said that the fault was my own.Needless to say, such a way of dealing with customers is unacceptable.I would like to suggest that the girl in question should be disciplined, and instructed on the proper way to deal with clients.And I hope she can make formal apology to me.An early response will be appreciated.Sincerely yours,DELL

Dear Sir/Madam,I am writing to you to complain about your hotel.I had a terrible stay in room 5012 of your hotel from the 24th to the 26th of August 2002, when I came to Guangzhou on business.Firstly, the air-conditioning in my room could not be turned down or switched off.When I asked the reception staff to do something about it, they laughed and told me it was better than being hot.With my repeated requests, they agreed to send someone to my room, but no one came.As a result, I was very cold every time I was in the room.Secondly, I found the bathroom dirty and the hot water was always too hot.Thirdly, the noise at night was extremely loud and I found it difficult to sleep.I asked to change rooms, but was told it was impossible because the hotel was full.I paid a lot for my stay in your hotel and expect much better service from such a well-known hotel.In future, I will not be staying at your hotel again and will inform my business associates of the terrible service if you do not give me a satisfactory reply.Yours faithfully,J.T.Hakala

[Directions]：Suppose that you ordered a refrigerator but later found a worrying problem.Write a letter of complaint to describe the matter and require settlement，Do not sign your own name at the end of your letter，using “Li Ming” instead.Dear Sir，I am happy that the refrigerator we ordered last week has arrived on time.But it is a great pity that we find there is something wrong with the refrigeration facilities.After we used it for several days, we found that food stored in the refrigerating compartment turned bad quickly.When we finally decided to take the temperature in it，we were surprised to find it was around 15℃，far from the standard temperature ranging from 0℃ to 9℃。

This problem has affected our normal life.Would you please let me know whether or not you can send a repairman as soon as possible？I hope that my

problem will get your kind consideration.Yours faithfully，Li Ming

辅导教材 P262

Write a letter of complaint according to the following outline.（1）2009年3月20日收到Order No.A 210的货物

（2）就包装和质量问题提出抱怨

（3）发现第4、第7包货品似乎没有防水材料包装，故在装运过程中受潮

（4）第3包货物与样品不同

（5）希望采取必要行动，以解决问题

March 12, 2009

Dear Sirs,We duly received the goods of our order No.A 210 on 20 March, 2008, but it is with great regret that we have to complain about the problems in packing and quality.We found, upon examination, that Bales No.4 and No.7 do not appear to have been appeared in waterproof material and have become very saturated in transportation.We have also found that the textile fabrics in Bale No.3 are not the same as the sample.Now we send you a cutting of this material and also one from the sample so that you will be able to compare them for yourselves.We have always been able to reply on the high quality of your material and we feel sure that you will be able to solve the problem soon.Sincerely yours,John