英文投诉信、询问信、请求信格式与

第一篇：英文投诉信、询问信、请求信格式与

Directions:

You found something wrong with the telephone bill you have received from the local post office.You made a call to inquire about this however the person who answered the call was very rude.Write a letter of complaint to the manager of the post office, explaining the situation and giving your suggestions for improvement.Your letter should be no less than 100 words.You dont need to write the address.Dont sign your own name at the end of the letter, use Donna instead.Dear Sir,I am writing to let you know the deplorable attitude of one of your staff member.I received my telephone bill for the previous month from you and thought there were some errors in calculation: I had been overcharged for two overseas calls.However, when I called your Complaints Department, the girl who answered my phone was very rude.For one thing she interrupted me continually, for another she even said that the fault was my own.Needless to say, such a way of dealing with customers is unacceptable.I would like to suggest that the girl in question should be disciplined, and instructed on the proper way to deal with clients.And I hope she can make formal apology to me.An early response will be appreciated.Sincerely yours,Mary

第二篇：询问信

询问信1

结构要点询问信是希望获取信息的信件，分为三个部分： 1.说明自己的计划或目的，也就是询问信息的原因； 2.征询具体信息； 3.期待回复并表示感谢。

Write a letter inquiring about a travel agency about the trip to Mount Huangshan.Some necessary details must be included.Do not sign your own name at the end of your letter, using “Li Ming” instead.☆Dear Sir,I am writing to inquire about the travel to Mount Huangshan.My friend has just joined the travel to Hangzhou organized by your agency and spoken highly of your service.My family plan to travel there this winter vacation.We would like to go by train and to be accommodated in a double room with private bathroom.Would you please tell me how many days the travel takes, how much it costs, what the scheduling is and whether the scenic spot will be crowded then.I am looking forward to your early reply.Yours faithfully,Li Ming询问信2

语言注意点询问信应语言简洁、清晰，无歧义。语气礼貌、恳切。

You are a tourist and you want to experience a new way of traveling.Write a letter inquiring about such a traveling program.Some necessary details must be included.Do not sign your own name at the end of your letter, using “Li Ming” instead.Dear Mr.Guo Chang,My wife and I have read in the traveling book Lonely Planet about your Happy Trails Horse Team.We are very much interested in going horse trekking with your team.We want to choose the Ice Mountain route, which will take four days, from July 31 to August 3.What should we take with us? Will the guides provide accommodation for us? How much will the tour cost each of us?

We will reach Songpan on the afternoon of July 30 at about 5 o’clock.I hope it will not be too late when we arrive at your team.I am looking forward to your early reply.Sincerely yours,Li Ming

第三篇：英文请求信范例

求助

1．March 12

Dear Mary,I have about fifty pages of manuscripts to be

typed.As I am not good at typing, would you be kind

enough to spend several evenings at my home and do

the typing for me? Knowing that you are free, I hope

you can give me the help.Many thanks.Wendy

2.February 8, 2010

Dear Mr Gerald,The bearer(持信人), Mr Chen, was a classmate

o fmine at university.He has recently been assigned

ot work in your company.He is well-educated, with

good habits and agreeable manners.Any assistance

you may give him concerning his life and work will

be esteemed as a grat favor for me.Yours respectfully,Wu Tong

3.Dear Mr Wallace,I have applied for admission to Boston

University.As I have no relatives in the States, would

you be my finacial guarantor(保证人)? You know, in

applying for a student visa, an affidavit（宣誓书、书

面陈述）of support must be submitted from an

individual who will assure this opportunity.If I have

the chance of coming to the U.S., I will undertake

part-time employment to cover all the living

expenses.Please write to me soon.Yours sincerely,Xu Xioalei

感谢

1.May 14, 2010

Dear Prof.Liu Zhongliang,Many thanks for your kind hospitality and the

honor you showed me during my recent visit to your

country.It was thoughful of you to introduce me to so

many learned professors and scholars from your

country.I hope you will some day visit my country with

its wonderful scenery and give us some lectures on

Chinese Literature.Please do not hesitate to write to me should you

want me do something for you in Australia.With best wishes,Mike Johnson

(为曾受过的热情款待写信表示感谢)

第四篇：拒绝信和投诉信

MARS公司拒信

Dear xxxxxx: Applicant ID: xxxxx

Thank you for giving us the opportunity to review your resume and qualification.It is regretted that we have a very limited number of postings for which a large number of candidates are applying.Your application has been reviewed along with other applicants.While we are impressed with your qualification, we can not offer you the opportunity for the next summer for any potential opportunities in the future.Please understand that this is not a negative evaluation of your accomplishment, but rather a reflection of our unique hiring needs.Thank you very much for your interest in Mars China.Wish you every success in locating a challenging career opportunity in the future.Should you have any interest in Mars vacancies in future, please visit webShould you have any interest in Mars vacancies in future, please visit website at: http://www.xiexiebang.com

Sincerely，Mars China

联合利华拒信 Dear Applicant，Thank you for giving us the opportunity to review your resume and qualification.We regret to advise you that your application has not been successfulon this occasion, due to keen competition as well as the high and precise selection standard associated with this management trainee recruitment.Please understand that this is not a negative evaluation of your accomplishment, but rather a reflection of our unique hiring needs.Thank you very much for your interest in Unilever.We wish you every success with your future career.Best Regards, Management Trainee Recruitment Unilever China November, 2005

IBM（暑假实习生参加完英文笔试后的拒信）Dear XXX, Applicant ID:XXX

Thank you for applying to IBM and giving us the opportunity to review your resume and qualification.It is regretted that we have a very limited number of postings for which a large number of candidates are applying.As you probably know, we look at each application as a whole.The decisions are based on a composite of information, including your educational background, academic record, relevant professional activities, or experience in the area to which you applied for etc.Your application has been reviewed carefully in relation to other applications.Not every student whose credentials meet stated minimum standards can be screened out for the paper test.While we are impressed with your qualification, we are sorry to inform you that your application was not among those approved for the next round selection.However, there is still possibility that if more suitable openings are available in the near future, we may also contact you for selection.Please understand that this is not a negative evaluation of your accomplishment, but rather a reflection of our unique hiring needs.Thank you very much for your interest with IBM.Please still pay attention to our recruitment website for any news update on company and campus recruitment related information.1:投诉信 Dear_______, I am.(自我介绍)I feel bad to trouble you but I am afraid that I have to make a complaint about_______.The reason for my dissatisfaction is ______________(总体介绍).In the first place,_________________________(抱怨的第一个方面).In addition, ____________________________(抱怨的第二个方面).Under these circumstances, I find it ___(感觉)to ____________________________(抱怨的方面给你带来的后果).I appreciate it very much if you could_______________________(提出建议和请求), preferably __________(进一步的要求), and I would like to have this matter settled by ______(设定解决事情最后期限).Thank you for your consideration and I will be looking forward to your reply.Yours sincerely Li Ming

第五篇：请求信

请求信模板

请求信 Letter of Request

请求信是对收信人提出请求，并希望对方满足该要求。写请求信的重点是要写清楚为什么要请求他人做某事，请求他人做某事的原因。

写请求信时首先要说明写作意图，一定要注意语气要礼貌，用词要规范；然后具体展开说明请求的原因；最后表示希望对方予以答复。

写作“三步走”：

介绍自己、提出请求->说明原因及其它事项->表达谢意、期盼答复

Tips:

在许多情况下，请求信是写给不认识的人或者机构，所以在信的开头可以做一下简单的自我介绍。同时，由于提出的请求往往都是需要麻烦别人的事情，所以要注意语气的礼貌程度，不要吝啬你的感谢。

例一

To Whom It May Concern,I am writing to formally request to___________（请求的内容）

The reason for ______________is that______________________________（给出原因）.I________, so I ___________________________________（给出细节）

I would also like to request ________________________（提出进一步的要求）.I am sorry for any inconvenience I have caused.Thank you for your attention to these requests.If you have any questions, do not hesitate to contact me at____________（电话号码）.I look forward to a favorable reply.Yours sincerely

Li Ming

例二

Dear_____________,①I am_____________（介绍自己的身份）.②I will/am_____________（与请求有关的自身现状）.③I''d like to_____________（阐明自己的请求）.④I will appreciate your_____________（有关该请求的详细信息）.⑤I''m going to _____________（对方如能帮助实现请求，自己将要做些什么）.⑥Here are the reasons why_____________（承上启下，开始解释原因）

⑦For one thing, _____________（请求的原因一）；For another, _____________（原因二）.⑧Therefore, _____________（总结写信的目的）.⑨ I shall be much obliged to you if you _____________（对收信人的期望）.⑩Thanks for your king consideration and I look forward to receiving your earliest reply.Yours sincerely

Li Ming