2013年外贸业务员外贸英语询盘和报盘习题及答案

第一篇：2013年外贸业务员外贸英语询盘和报盘习题及答案

一、单项选择

1.We hope to enter___business relations___your firm.A.into，with

B.with，into

C.for，at

D.with，at

2.I appreciate___the opportunity to visit your country。

A.giving

B.to have given

C.having been given

D.to have been given

3.We are pleased to enclose a___quotation sheet for adjustable wrenches.A.detailing

B.detailed

C.details

D：detail

4.The catalogue lists all the products___detail.A.for

B.in

C on

D.of

5.Thank you for your price list showing various kinds of products now___for export.A.available

B.be available

C.to be available

D.being available

6.As the stock is limited，we require payment___advance.A.with

B.in

C.for

D.by

7.We are in the market___the items illustrated in our catalogue.A.of

B.with

C.for

D.on

8.We assure you___0ur full cooperation with you at all time.A.that

B.rest

C.on

D.of

9.We woutd like to inform you that we have received a large enquiry___800 sets refrigerators。

A.of

B.at

C.for

D.with

10.We have no___in the good shown at the fair.A.interested

B.interest

C.interesting

D.interests

二、请将下列句子翻译成英文

1.我方从纽约史密斯公司获悉你公司名称和地址。

2.我公司有意从贵国进口银质品，请寄样品、价格单及商品目录。

3.我方对贵公司的电子计算器很感兴趣，并希望贵公司能随价格单寄送1份最新的目录。

4.我们希望获得贵公司各种规格的衬衫样品及最低价格。

5.若贵公司能寄任何新款式手表的目录及价格表，不胜感激。

6.以下物品的供应，请以运费、保费在内价告知贵方最优惠价格。

7.若贵公司告知关于付款及其他条件的详情，非常感谢。

8.我们希望得知贵公司能否保证在接到订单后一个月内交货。

9.若贵方的价格合理，将来我们会大量订购。

10.我方希望贵方早日回复，并确信我们会建立互惠的交易。

答案：

一、单项选择

1.A 2.C 3.B 4.B 5.A 6.B 7.C 8.D 9.C l0.B

二、请将下列句子译成英文

1.We owe your name and address to Smith Co.in New York.2.As we are interested in importing silver products from your country，please send US your samples，price list and catalogues.3.We are interested in your electric calculators and hope that you can send US a latest catalogue and the price list.4.We hope that we can obtain your shirt samples with various specifications and the lowest prices.5.We would appreciate it if you could send US your catalogue and price list of any new style watch.6.For the supply of the following goods，please quote the favorable price on CIF basis·

7.We would appreciate it if you would inform US of the details about the payment and other terms.8.We hope to learn that you could assure US of the delivery within one month after receiving the order.9.We will place a large order with you if your prices are reasonable.10.We hope you could reply US earlier and we assure you that we can set up mutual benefit Plations.一、请将下封信函翻译成中文

Dear Sirs，Goat Skins

We have the pleasure to offer you，subject to our confirmation，the following 5.000 pcs Goat Skin 50 percent Grade l，50 percent Grade II@USD 25 and USDl5 per piece respectively CIF Hamburg

Payment： By T/T

Shipment：3 days after we receive your full remittance

Our stocks are low and the demand is heavy.Therefore your early decision is necessary.Yours faithfully，二、请将下列句子翻译成英文

1.我们对吉列刀片XL78和XL 79系列的报价分别是l2美元和8美元。

2.我们确认已收到你方5月9日的电子邮件。

3.随函附寄最新的产品目录，供你方参考。

4.如果你方的订货数量大，将有可能获得3%的折扣。

5.抱歉，我们目前不能对你们所要货物进行报价。

6.我们向你方报1万个彩色柯达胶卷，每个1美元，成本加运费到青岛价。

7.如果你方同意我们的报价，请告知，以便我们备货。

8.你们可能知道，我们的产品质量优良，价格合理，因此在许多海外市场受到欢迎。

9.期待早日收到您的第一份订单。

10.我方希望你方接受我们的报价，并及早下订单给我们。

答案：

一、请将下封信函翻译成中文

敬启者：

山羊皮

我们向你方做如下报盘，以我方最后确认为准。

5000张山羊皮，50%一等品，50%二等品，价格分别是每张25美元和15美元CIF汉堡。付款方式：电汇

装运期：收到全部汇款3天后装运

我方货物存货少而需求量大，望早日决定。

谨上

二、请将下列句子译成英文

1.We offer you the Gillette XL78 and XL79 Razor Blades at USDl2 and USD 8 respectively.2.We confirm having received your e-mail of May 9.3.Enclosed is the latest catalogue for your reference.4.If your order is large，you are likely to get a 30//discount.5.We regret that we are unable to offer you the required goods.6.We make you an offer for l0，000 pieces of Kodak Color Films at l$per piece CFR Qingdao.7.If you agree to our quotations。please inform US SO that we can prepare the goods.8.As you know，our goods are superior in quality and reasonable in price，SO they are popular，in the overseas market.9.We expect to receive your first order at an early date.10.We hope you can accept our quotations and place an order with US earlier.一、单项选择

1.We acknowledge with thanks___your fax of March l.A.receipt

B.receive

C.receipt of

D.receiving

2.We are___receipt___your letter of August l offering US the captioned goods___USD l，000 per long ton.A.of，of，on

B.in，of，at

C.in，of，for

D.of，of，at

3.___reply，we would like to say that it is very difficult for us to do business on your terms.A.To

B.In

C.For

D.On

4.Please inform us___the supply and demand situation in your country.A.to

B.of

C.with

D.in

5.We anticipate___this transaction with you in the near future.A.conclude

B.to conclude

C.concluding

D.concluded

6.This kind of gloves is made of genuine leather___high quality.A.by

B.in

C.of

D.on

D.on

7.They are seriously considerin9___a complete plant for the product ion of cutting tools.A.import

B.importing

C.to import

D.imported

8.To___on a market with the established brands，your product must be very___，both in quality and in price.A.compete，competition

B.competitive，compete

C.compete，competitive

D.competitive，competition

9.In today’s commercial world，one must know himself as well as his___in order to win.A.compete

B.competition

C.competitive

D.competitor

10.Material of similar products is easily obtainable___a much lower price.A.at B.on C.from D.for

二、请用“regret”的各种形式填空

1.We find it，___that you failed to book the shipping space on S.S.Asia.2.We are___that the goods reached the destination in such a bad condition.3.We learn，to our___，from your letter of March 23 that there is an upward

tendency in cotton prices.4.We___being unable to help in this respect.三、请将下列句子翻译成英文

1.非常感谢贵方对AZ-86数字手表（digital watch）的报价。

2.就贵公司3月18日的报价，我方还价如下：

3.很抱歉，我们不能接受你们5月8日来信中的报价。

4.贵方商品的价格比其他厂商高出大约7%。

5.如果贵方能降价l0%，我方会向贵方大量试购。

6.我们觉得贵方的还价不合适，因为该材料的价格正在上涨。

7.我方的价格已经很公道，但为了促进我们之间的贸易，我们准备允许贵方5%的折扣。

8.鉴于供大于求，请你们调整价格，以便更好地促销。

9.由于上述商品目前市场坚挺，为你方利益着想，建议你方接受我方的报价。

10.如果你方认为上述报盘可以接受，请发邮件，以便我方确认。

答案：

一、单项选择

1.C 2.B 3.B 4.B 5.C 6.C 7.B 8.C 9.D l0.A

二、请用“regret”的各种形式填空

1.regrettable 2.regretful 3.regret 4.Regret

三、请将下列句子翻译成英文

1.Thank you for your quotation for Digital Watch Type AZ-86.2.As to your quotation of March l8，we’d like to counteroffer as follows：

3.We regret that we are not in a position to accept your quotation of May 8.4.Your prices are about 7%higher than other manufacturers’.5.If you can reduce your price by l0%，we will place a large trial order.6.We think that vour counteroffer is not reasonable，because the price of the raw materials is rising.7.0ur price is reasonable，but in order to promote the trade between us，we will allow you a 5%discount.8.Given that supply exceeds the demand，please adj ust your price for better promotion·

9.Considering the strong market for the above goods，we suggest that you accept our quotation in your interest.10.If vou think that the said offer is acceptable，please e-mail US for our confirmation.

第二篇：外贸业务员必备报盘和还盘英语口语

外贸业务员必备报盘和还盘英语口语：

We have the offer ready for you.我们已经为你准备好报盘了。

I come to hear about your offer for fertilizers.我来听听你们有关化肥的报盘。

Please make us a cable offer.请来电报盘。

Please make an offer for the bamboo shoots of the quality as that in the last contract.请把上次合同中订的那种质量的竹笋向我们报个价。

We are in a position to offer tea from stock.我们现在可以报茶叶现货。

We’ll try our best to get a bid from the buyers.我们一定尽力获得买主的递价。

we’ll let you have the official offer next Monday.下星期一就给您正式报盘。

I’m waiting for your offer.我正等您的报价。

We can offer you a quotation based upon the international market.我们可以按国际市场价格给您报价。

We have accepted your firm offer.我们已收到了你们报的实盘。

we offer firm for reply 11 a.m.tomorrow.我们报实盘，以明天上午11点答复为有效。

We’ll let you have our firm offer next Sunday.下星期天我们就向你们发实盘。

We’re willing to make you a firm offer at this price.我们愿意以此价格为你报实盘。

Could you offer us F.O.B.prices.能想我们报离岸价格吗?

All your prices are on C.I.F.basis.你们所有价格都是成本加运费保险费价格。

Can you make an offer, C & F London, at your earliest convenience?

您能尽快报一个伦敦港成本加运费价格吗?

I’d like to have your lowest quotations, C.I.F.Vancouver.请报温哥华到岸价的最低价格。

Please make us a cable offer for 5 metric tons of walnut.请电报5吨核桃仁的价格。

We’ll have the contract ready for signature.我们应准备好合同待签字。

We signed a contract for product

我们签订了一份产品合同。

Mr.Zhang sings the contract on behalf of the China National Silk Import &Export Corporation.张先生代表中国丝绸进出口总公司在合同上签了字。

A Japanese company and SINOCHEM have entered into a new contract.中国化工进出口总公司已经和日本一家公司签订了一份新合同。

第三篇：外贸业务员如何筛选询盘

作为外贸公司，或工贸结合的企业，通常去情况下都会做一些推广，其中包括网络推广。因此，常有外贸询盘发送至企业邮箱。那么，面对这么多纷繁复杂的询盘，我们该如何进行筛选呢？

基本上买家的询盘可分为如下几种:

第一,目标明确专业型.这类询盘有如下特点:1买家信息全面.包括来自的国家地区,公司名称,地址,电话,传真联系人.2需要的产品目标明确,有具体的品名,有数量,有交货条件,交货期等.3询问的问题专业,问题详细,但是内容简明扼要.这类询盘是要值得你高度注意的,这类买家是比较专业的,而且他们有采购此类产品的计划,所以针对这样的询盘要在第一时间专业、准确、全面细致的回复。

第二类，目标明确非专业型，这类询盘的特点只比目标明确型少了一些专业的问题，说明买家无此类产品的采购经验，对产品不了解，但是可以通过邮件感觉对方对产品的需求的程度，这类客户是潜在客户，要耐心专业的回答，及时跟踪以建立和客户的融洽关系，为拿到订单打下基础。

第三类，目标不明确型。这类询盘多数是通过贸易平台转来的询盘，有固定的模板格式，一来可能就要你发PRICE LIST 或者CATALOG。这类询盘要过滤掉，但是不等不回，只是不要在第一时间给对方报价。建议你用发问式的回复来处理这类询盘。比如可以这样回复买家：我们的产品有几十甚至是上百种，您具体需要那类产品，用于那些地方的?您的目标市场在哪里，具体的采购计划如何?这样我们可以给您推荐。如果客户回复了，那么继续跟进，如果客户不回复，那么对我们来说是件好的事情，这类询盘可以过滤了。

第四类，信息收集型。这类询盘的的问题专业度远远超过我们业务的范围，对具体的参数问的很细致，他们可能需要你提供样品，他们会调查此类产品的市场，这样的询盘，如果是经验丰富的业务一看就比较敏感，在回复的时候会小心翼翼的试探，很容易从对方的邮件里发现破绽。这些一定是同行或者竞争对手。

第五类。索要样品型，这类客户对你的价格交易条款完全不关心，一上来就问能不能给免费的样品，还有尼日利亚那一带的问你要邀请函。对这样的索要免费样品的要根据公司规定有相应的对策。比如样品免费或者不免费，运费由对方付。

总之在筛选询盘的时候还要注意几点：

1看下对方发来询盘的时间，国外客户和我们这里是有时间差的，他的工作时间和我们的不同。

2可以用GOOGLE等搜索引擎搜一下对方的公司，看是否存在。

3对那些YAHOO，HOTMAIL，GMAIL这类信箱最好用IP查询的方式追踪一下对方的IP是否是在中国还是国外的。

4对那些不能完全判定的查询最好电话沟通，直接打电话去了解一下然后再判断是否回复。

第四篇：外贸英语常用语句：询盘篇

询盘 Inquiry

（一）Heavy enquiries witness the quality of our products.大量询盘证明我们产品质量过硬。

As soon as the price picks up, enquiries will revive.一旦价格回升，询盘将恢复活跃。

Enquiries for carpets are getting more numerous.对地毯的询盘日益增加。

Enquiries are so large that we can only than allot you 200 cases.询盘如此之多，我们只能分给你们200箱货。

Enquiries are dwindling.询盘正在减少。

Enquiries are dried up.询盘正在绝迹。

They promised to transfer their future enquiries to Chinese Corporations.他们答应将以后的询盘转给中国公司

Generally speaking, inquiries are made by the buyers.询盘一般由买方发出。

Mr.Baker is sent to Beijing to make an inquiry at China National Textiles Corporation.贝克先生来北京向中国纺织公司进行询价。

We regret that the goods you inquire about are not available.很遗憾，你们所询的货物现在无货。

In the import and export business, we often make inquiries at foreign suppliers.在进出口交易中，我们常向外商询价。

To make an inquiry about our oranges, a representative of the Japanese company paid us a visit.为了对我们的橙子询价，那家日本公司的一名代表访问了我们。

We cannot take care of your enquiry at present.我们现在无力顾及你方的询盘。北京报关员考试

Your enquiry is too vague to enable us to reply you.你们的询盘不明确，我们无法答复。

Now that we've already made an inquiry about your articles, will you please reply as soon as possible?

既然我们已经对你们产品询价，可否尽快给予答复？

China National Silk Corporation received the inquiry sheet sent by a British company.中国丝绸公司收到了英国一家公司的询价单。

Thank you for your inquiry.谢谢你们的询价。

Words and Phrases

inquire 询盘；询价；询购

to inquire about 对...询价

to make an inquiry 发出询盘；向...询价

inquirer 询价者

enquiry 询盘

inquiry sheet 询价单

specific inquiry 具体询盘

an occasional inquiry 偶尔询盘

to keep inquiry in mind 记住询盘

May I have an idea of your prices?

可以了解一下你们的价格吗？

Can you give me an indication of price?

你能给我一个估价吗？

Please let us know your lowest possible prices for the relevant goods.请告知你们有关商品的最低价。

If your prices are favorable, I can place the order right away.如果你们的价格优惠，我们可以马上订货。

When can I have your firm C.I.F.prices, Mr.Li?

李先生，什么时候能得到你们到岸价的实盘？

We'd rather have you quote us F.O.B.prices.我们希望你们报离岸价格。

Would you tell us your best prices C.I.F.Hamberg for the chairs.请告诉你方椅子到汉堡到岸价的最低价格。

Words and Phrases

favorable 优惠的firm price 实价，实盘

Will you please tell the quantity you require so as to enable us to sort out the offers?为了便于我方报价，可以告诉我们你们所要的数量吗？

We'd like to know what you can offer as well as your sales conditions.我们想了解你们能供应什么，以及你们的销售条件。

How long does it usually take you to make delivery?

你们通常要多久才能交货？报关员考试

Could you make prompt delivery?

可以即期交货吗？

Would you accept delivery spread over a period of time?

不知你们能不能接受在一段时间里分批交货？

Could you tell me which kind of payment terms you'll choose?

能否告知你们将采用哪种付款方式？

Will you please tell us the earliest possible date you can make shipment?

你能否告知我们最早船期吗？

Do you take special orders?

你们接受特殊订货吗？

Could you please send us a catalog of your rubber boots together with terms of payment?你能给我们寄来一份胶靴的目录，连同告诉我们付款方式吗？

he inquired about the varieties, specifications and price, and so on and so forth.他询问了品种、花色和价格等情况。

We have inquired of Manager Zhang about the varieties, quality and price of tea.我们向张经理询问了茶叶的品种、质量、价格等问题。

Words and Phrases

sales conditions 销售条件

to make delivery 交货

to make prompt-delivery 即期交货

payment terms 付款方式

special orders 特殊订货

第五篇：外贸询盘回复

外贸邮件模板

[ 录入者:xiaoru | 时间:2009-05-31 20:21:01 | 作者: | 来源:阿里巴巴 | 浏览:1060次 ]

针对外贸中的邮件往来，整理了以下英文书信模版。主要涵盖“主动跟新买家建立联系”、“对新买家要求建立业务联系的回复”、“向老客户介绍公司新的产品信息”、“回复对某个产品的查询”、“无法提供对方查询中所要求的产品时”、“查询对方公司的产品”、“几种报盘”、“信用证相关”、“报价相关”等模版。

A、主动跟新买家建立联系

Dear Mr.Jones:

We understand from your information posted on Alibaba.com that you are in the market for textiles.We would like to take this opportunity to introduce our company and products, with the hope that we may work with Bright Ideas Imports in the future.We are a joint venture specializing in the manufacture and export of textiles.We have enclosed our catalog, which introduces our company in detail and covers the main products we supply at present.You may also visit our online company introduction at Http://www.xiexiebang.comF Copenhagen dated February, 21.In reply, we offer firm, subject to your reply reaching us on or before February 26 for 250 metric tons of groundnuts, handpicked, shelled and ungraded at RMB2000 net per metric ton CNF Copenhagen and any other European Main Ports.Shipment to be made within two months after receipt of your order payment by L/C payable by sight draft.Please note that we have quoted our most favorable price and are unable to entertain any counter offer.As you are aware that there has lately been a large demand for the above commodities.Such growing demand will likely result in increased prices.However you can secure these prices if you send us an immediate reply.Sincerely，(b.)

Dear Mr.Jones:

We thank you for your letter dated April 8 inquiring about our leather handbags.As requested, we take pleasure in offering you, subject to our final confirmation, 300 dozen deerskin handbags style No.MS190 at $124.00 per dozen CIF Hamburg.Shipment will be effected within 20 days after receipt of the relevant L/C issued by your first class bank in our favor upon signing Sales Contract.We are manufacturing various kinds of leather purses and waist belts for exportation, and enclosed a brochure of products for your reference.We hope some of them meet your taste and needs.If we can be of any further help, please feel free to let us know.Customers' inquiries are always meet with our careful attention.Sincerely，(c.)

Re: SWC Sugar Dear Sirs，We are in receipt of your letter of July 17, 2002 asking us to offer 10,000 metric tons of the subject sugar for shipment to Japan and appreciate very much your interest in our product.To comply with your request, we are offering you the following: 1.Commodity: Qingdao Superior White Crystal Sugar.2.Packing: To be packed in new gunny bag of 100kgs.each.3.Quantity: Ten thousand(10000)metric tons.4.Price: US dollars one hundred and five(US$105.00)per metric ton, Fob Qingdao.5.Payment: 100% by irrevocable and confirmed letter of credit to be opened in our favor through A1 bank in Qingdao and to be drawn at sight.6.Shipment: Three or four weeks after receipt of letter of credit by the first available boat sailing to Yokohama direct.Please note that we do not have much ready stock on hand.Therefore, it is important that, in order to enable us to effect early shipment, your letter of credit should be opened in time if our price meets with your approval.We are awaiting your reply.Sincerely，H、作为对方供应商，认为对方压价太低

Dear Mr.Jones:

We confirm having received your telex No.LT/531 of May 17, asking us to make a 10% reduction in our price for Men's Shirts.Much to our regret, we are unable to comply with your request because we have given you the lowest possible price.We can assure you that the price quoted reflects the high quality of the products.We still hope to have the opportunity to work with you and any further enquiry will receive our prompt attention.Sincerely，I、作为买家，认为对方报价太高

Dear Mr.Jones，We acknowledge receipt of both your offer of May 6 and the samples of Men's Shirts, and thank you for these.While appreciating the good quality of your shirts, we find your price is rather too high for the market we wish to supply.We have also to point out that the Men's Shirts are available in our market from several European manufacturers, all of them are at prices from 10% to 15% below the price you quoted.Such being the case, we have to ask you to consider if you can make reduction in your price, say 10%.As our order would be worth around US$50,000, you may think it worthwhile to make a concession.We are looking forward to your reply, Sincerely，J、要求对方开立信用证

Dear Mr.Jones:

With reference to the 4,000 dozen shirts under our Sales Confirmation No.SX260, we wish to draw your attention to the fact that the date of delivery is approaching but up to the present we have not received the covering L/C.Please do you utmost to expedite its establishment so that we may execute the order within the prescribed time.In order to avoid subsequent amendments, please see to it that the L/C stipulations are in exact accordance with the terms of the contract.We look forward to receiving your favorable response at an early date.Sincerely，K、因对方未能如期信用证而交涉

Dear Mr.Jones:

With reference to our Sales Confirmation No.825 dated August 10, 2002, we regret to say that your letter of credit has not yet reached us up to the time of writing.This has caused us much inconvenience as we have already made preparations for shipment according to the stipulations of the said Sales Confirmation.You must be aware that the terms and conditions of a contract once signed should be strictly observed, failure to abide by them will mean violation of contract.If you refer to our Sales Confirmation, you will see the clause reading:

“The Buyer shall establish the covering Letter of Credit before 30th August, 2002, failing which the Seller reserves the right to rescind the contract without further notice.”

The goods you ordered have been ready for quite some time and the demand of late has been so great that we find it hard to keep them for you any longer.However, in consideration of our friendly business relations, we are prepared to wait for your L/C, which must reach us not later than October 5, 2002.If we again fail to receive your L/C in time, we shall cancel our Sales Confirmation and ask you to refund to us the storage charges we have paid on your behalf.Your cooperation in this respect will be appreciated.Sincerely，L、修改信用证

Dear Mr.Jones:

We have received your L/C No.121/99 issued by the Yemen Bank for Reconstruction & Development for the amount of $19,720 covering 1,600 dozen Men's Shirts.After reviewing the L/C, we find that transshipment and partial shipment are not allowed.As direct steamers to your port are difficult to find, we have to ship via Hong Kong more often than not.As to partial shipment, it would be our mutual benefit because we could ship immediately whatever we have on hand instead waiting for the whole lot to be completed.We, therefore, are writing this afternoon, asking you to amend the L/C to read: “TRANSSHIPMENT AND PARTIALSHIPMENT ALLOWED”

We shall be glad if you see to it that amendment is cabled without any delay, as our goods have been packed ready for shipment for quite some time.Sincerely，M、延期信用证的期限

Dear Mr.Jones:

We thank you for your L/C for the captioned goods.We are sorry that owing to some delay on the part of our suppliers at the point of origin, we are not able to get the goods ready before the end of this month.As a result, we sent you a cable yesterday reading: L/C1415 PLSCABLE EXTENSION SHIPMENT VALIDITY 15/31 MAY RESPECTIVELY LETFOLLOWS It is expected that the consignment will be ready for shipment in the early part of May and we are arranging to ship it on s/s “Fanyang” sailing from Dalian on or about 10th May.We are looking forward to receiving your cable extension of the above L/C thus enabling us to effect shipment of the goods in question.We thank you for your cooperation.Sincerely，N、拒绝对方做独家代理商的要求

Dear Mr.Jones:

Thank you for your letter of 15th September.As we are now only at the get-acquainted stage, we feel it is too early to take into consideration the matter of sole agency.In our opinion, it would be better for both of us to try out a period of cooperation to see how things go.Also, it would be necessary for you to test the marketability of our products at your end and to continue your efforts in building a larger turnover to justify the sole agency arrangement.We enclose our latest pricelist covering all the products we handle within the framework of your specialized lines.We look forward to hearing from you.Sincerely，O、指定对方为独家代理商

Dear Mr.Jones:

We have received your letter of the 15th and are impressed with the proposal you make.We are pleased to tell you that we have decided to entrust you with the sole agency for our Embroideries in the territory of Sweden.The Agency Agreement has been drawn up for a duration of one year, automatically renewable on expiration for a similar period unless a written notice is given to the contrary.Enclosed you will find a copy of the draft.Please go over the provisions and advise us whether they meet with your approval.We shall do all in our power to assist you in establishing a mutually beneficial trade.Sincerely，P、处理对货损的投诉

Dear Mr.Jones:

We have received your letter of 18th July, informing us that the sewing machines we shipped to you arrived in a damaged condition on account of imperfectness of our packing.Upon receipt of your letter, we have given this matter our immediate attention.We have studied your surveyor's report very carefully.We are convinced that the present damage was due to extraordinary circumstances under which they were transported to you.We are therefore not responsible for the damage;but as we do not think that it would be fair to have you bear the loss alone, we suggest that the loss be divided between both of us, to which we hope you will agree.Sincerely，Q、处理对货物品质的投诉 Dear Mr.Jones:

We very much regret to learn form your letter of 2nd March that you are not satisfied with the dress materials supplied to your order No.9578

From what you say it seems possible that some mistakes has been made in our selection of the materials meant for you and we are arranging for our Mr.Yang to call on you later this week to compare the materials supplied with the samples form which your ordered them.If it is found that our selection faulty, then you can most certainly rely on us to replace the materials.In any case, we are willing to take the materials back and, if we can not supply what you want, to cancel your order, though do this reluctantly since we have no wish to lose your custom.Sincerely,