接待国外客户常用英语小结（精选五篇）

第一篇：接待国外客户常用英语小结

接待国外客户常用英语小结

社交招待

1.Would like a glass of water? / can I get you a cup of Chinese red tea?

/ How about a Coke?

2.All right, let me make some.I’ll be right back.3.A cup of coffee would be great.Thanks.4.There are many places where we can eat.How about Cantonese food?

5.I would like to invite you for lunch today.6.Oh, I can’t let you pay.It is my treat, you are my guest.7.May I propose that we break for coffee now?

8.Excuse me.I’ll be right back

9.Excuse me a moment.告别

1.Wish you a very pleasant journey home? Have a good journey!

2.Thank you very much for everything you have done us during your stay in China.3.It is a pity you are leaving so soon.4.I’m looking forward to seeing you again.5.I’ll see you to the airport tomorrow morning.6.Don’t forget to look me up if you are ever in FUZHOU.Have a nice journey!

约会

1.May I make an appointment? I‘d like to arrange a meeting to discuss our new order.2.Let’s fix the time and the place of our meeting.3.Can we make it a little later?

4.Do you think you could make it Monday afternoon? That would suit me better.5.Would you please tell me when you are free?

6.I’m afraid I have to cancel my appointment.7.It looks as if I won’t be able to keep the appointment we made.8.Will you change our appoint tomorrow at 10:00 to the day after tomorrow at the came time?

9.Anytime except Monday would be all right.10.OK, I will be here, then.11.We’ll leave some evenings free, that is, if it is all right with you.品质

1.We have a very strict quality controlling system, which promises that goods we produced are always of the best quality.2.You have got the quality there as well as the style.3.How do you feel like the quality of our products?

4.The high quality of the products will secure their leading status in the market place.5.You must be aware that our quality is far superior to others.6.We pride ourselves on quality.That is our best selling point.7.As long as the quality is good.It is all right if the price is a bit higher.8.They enjoy good reputation in the world.9.When we compare prices, we must first take into account the quality of the products.10.There is no quality problem.Quality is something we never neglect.11.You are right.It is good in material, fashionable in design, and superb in workmanship.12.We deliver all our orders within one month after receipt of the covering letters of credit.13.Do you have specific request for packing? Here are the samples of packing available now, you may have a look.14.I wonder if you have found that our specifications meet your requirements.I’m sure the prices we submitted are competitive.Sample Text

问好

1.Good morning/afternoon/evening./May I help you? /Anything I can do for you?

2.How do you do? /How are you? / Nice to meet you.3.It’s a great honor to meet you./I have been looking forward to meeting you.4.Welcome to China.5.We really wish you’d have a pleasant stay here.6.I hope you’ll have a pleasant stay here.Is this your fist visit to China?

7.Do you have much trouble with jet lag? 机场接客

1.Excuse me;are you Mr.Wilson from the International Trading Corporation?

2.How do I address you?

3.May name is Benjamin liu.I’m from the Fuzhou E-fashion Electronic Company.I’m here to meet you.4.We have a car an over there to take you to you hotel.Did you have a nice trip?

5.Mr.David smith asked me to come here in his place to pick you up.6.Do you need to get back your baggage?

7.Is there anything you would like to do before we go to the hotel?

相互介绍

1.Let me introduce my self.My name is Benjamin Liu, an Int’l salesman in the Marketing Department.2.Hello, I am Benjamin Liu, an Int’l salesman of FUZHOU E-FASHION ELECTRONIC COMPANY.Nice to meet you./pleased to meet you./ It is a pleasure to meet you.3.I would like to introduce Mark Sheller, the Marketing department manager of our company.4.Let me introduce you to Mr.Li, general manager of our company.5.Mr.Smith, this is our General manage, Mr.Zhen, this is our Marketing Director, Mr.Lin.And this is our RD Department Manager, Mr.Wang.6.If I’m not mistaken, you must be Miss Chen from France.7.Do you remember me? Benjamin Liu from Marketing Department of PVC.We met several years ago.8.Is there anyone who has not been introduced yet?

9.It is my pleasure to talk with you.10.Here is my business card./ May I give you my business card?

11.May I have your business card? / Could you give me your business card?

12.I am sorry.I can’t recall your name./ Could you tell me how to pronounce your name again?

13.I’ am sorry.I have forgotten how to pronounce your name.小聊

1.Is this your first time to China?

2.Do you travel to China on business often?

3.What kind of Chinese food do you like?

4.What is the most interesting thing you have seen in China?

5.What is surprising to your about China?

6.The weather is really nice.7.What do you like to do in your spare time?

8.What line of business are you in?

9.What do you think about…? /What is your opinion?/What is your point of view?

10.No wonder you’re so experienced.11.It was nice to talking with you./ I enjoyed talking with you.12.Good.That’s just what we want to hear.确认话意

1.Could you say that again, please?

2.Could you repeat that, please?

3.Could you write that down?

4.Could you speak a little more slowly, please?

5.You mean…is that right?

6.Do you mean..?

7.Excuse me for interrupting you.给国外客户打电话

1.我想和Auttapol先生通话.I would like to speak to Mr.Auttapol.2.我就是.Yes,this is he speaking.3.他不在.He is not in.4.稍等片刻.Wait a minute.5.找你的电话.A call for you.6.这儿没有人叫这个名字.There is nobody here by that name.7.对不起,我大概拨错号了.Sorry, I must have dailed the wrong number.8.电话占线.The line is busy.9.Attapol打来的电话,她找你.Auttapol is on the line.She wants to talk to you.10.我会给你打电话.I will give you a ring.11.没有人接电话.Nobody answers the phone.12.你知道我什么时候能找到他?

Do you know what time I can reach him? 13.你愿意留个口信吗?

Would you like to leave a message? 14.要不要我转达口信?

May I take a message for you?

15.如果你愿意留下姓名和电话号码,我会让陈先生尽快给你回电话.If you leave your name and telephone number,I will have Mr.Chen call you back as soo as he is available.16.能不能请你告诉我你的办公和住宅电话号码?

Could you please give me your office number and home number?

17.别挂电话,我拿一支铅笔.Hold on a minute while I get a pencil.18.你可以每隔几天给我通一个电话,以便我们保持联系.You can telephone me every few days, and in that way we can keep in touch with each other.19.我一个上午都在给医生打电话,但没有接通过.I have been telephoning all morning, but I haven't been able to speak to the doctor.20.我们的电话打了一半突然断了.In the middle of our telephone coversation,wo were suddenly cut off.1.在看到来电显示如+19...等的电话时，第一时间准备好纸笔，方便记录.(这个是避免手忙脚乱)。

2.接听后，礼貌的问候“HELLO”，然后通常他会首先说他要找谁，你听到你的名字就说“This is xxx speaking.”(礼节性问候，表示出亲切友好，并确认他没找错人)。

3.接下来他会连续性的讲他要讲的话，这个时候很可能你没有思想准备或者尚未进入状态.那么你最好将他引导按照你的提问方式来回答，而不是叙述.你可以等他讲完一句时马上插进去说:“Excuse me, who is that speaking?”他会回答你名字，你记下来，然后问他“Where are you from，please?”知道他是哪国人.然后问他“What is the matter with you?”然后他会说关于哪方面的，通常打电话过来的都是最近和你电邮联系过的，极少是新客人.如果名字和国家你能想起或者马上在邮箱查找出是和你联系过的，你就能马上知道他会讲哪方面问题啦，如果想不起来，那就听他讲一下是关于哪个问题的，如果你听到了，但是不太明白讲的什么，你重复他的话给他听，那他会对你说的表示出“Yes”或“No”然后你再继续提问.(为找到这个人联系的相关邮件来了解他可能要讲的内容，以及引导他按照你的思路谈下去)。

4.在你判断出你是否能够了解他说的，如果可以继续，如果不可以你就说“我了解您讲的，但是请你再发一封邮件确认一下”I understand what you said, but could you send an email to me to confirm, please?“然后问他是否知道邮箱地址，不知道你就告诉他，请他发过来.(这个其实也是不懂装一下懂，如果你听不懂不要不停的说 No, I don't know.或否定的词，你就听，然后要求他发邮件.目的当然是邮件能够看得更清楚他要表达的，也是避免客人流失)。

5.如果通过国名人名没找到相关邮件，问一句他是否先前有发过邮件给你”Have you sent the email to me before?“然后注意听”YES“还是”NO“(这个是方便查找，即使当时没找到，现在找到他的邮件也不迟，回复时不要忘记加上一句”Thanks for your calling.")。

6.最后要说上一句Glad to speak with you.Good-bye!(最后是礼节性的了)。

讲话中，要注意的问题：

1.你不要自己心里有包袱，认为自己英语不好，从而没办法认真听对方讲的.(反正英语是不好，你就当是听不懂，能听一个是一个，就算全听不懂没人知道这通电话对吧)。

2.你的语速很重要，你最好一个词一个词吐出来，一是方便对方听二是他会有意识的将语速放慢。

3.以上的用词都很简单，但是自己大脑要有一定的条理。

向国外客户打电话的最佳时间

这是我自己整理的一个时间表，主要排序依据是当地的作息时间，一般我选的是客户当地时间上午9：30--11:30左右，这个时候应该是最佳时间。

8:00 美国的西部地区，如洛杉矶、西雅图、旧金山。以及加拿大的温哥华

(这个时间是当地快下班的时间，只能打电话，发邮件效果不佳,和下午发没差别)

9:00 及以后2小时 日本，韩国

10:00 及以后2小时 东南亚部分地区(马来西亚、印尼、越南、泰国、柬埔寨)

12:00 及以后2小时 印度、尼泊尔、孟加拉

13:00 及以后2小时 巴基斯坦

14:00 及以后2小时 阿联酋

14:30 及以后2小时 伊朗、科威特

15:00 及以后2小时 沙特阿拉伯、俄罗斯莫斯科附近地区

16:00 及以后2小时 以色列、土耳其、乌克兰、罗马尼亚、希腊、芬兰、南非、保加利亚

17:00 及以后2小时 匈牙利、奥地利、瑞典、克罗地亚、捷克、德国、瑞士、荷兰、比利时、阿尔及利亚、尼日利亚、法国、西班牙

18:00 及以后2小时 英国、爱尔兰、摩洛哥、葡萄牙、冰岛

21:00 及以后2小时 巴西、乌拉圭、阿根廷等南美地区以及加拿大东部圣约翰斯地区、22:00 及以后2小时 巴拉圭、智利、委内瑞拉、多米尼加、玻利维亚、波多黎各等南美国家

23:00 及以后2小时 哥伦比亚、牙买加、秘鲁、古巴、加拿大的渥太华地区附近以及美国最东部地区，如波士顿、纽约。

0:00 及以后2小时 尼加拉瓜、危地马拉、美国中部区、墨西哥、加拿大的温尼伯地区

跟国外客户打电话技巧 2009-02-12 17:29 用电话同外商交谈时，由于只能听到对方的声音而看不到对方的表情或姿态。因此，要想结束同他们的电话交谈，事先记住一些惯用的表达辞句，就显得极为重要的。大致分为以下几种情况：

1、如果打电话的人非常熟悉，可以说一句来结束通话。Is there anything else I can do for you?(还 有 什 么 我 可 以 帮 忙 的 吗 ？

2、如果你认识对方家人不太熟悉的话，不妨加上这样的问候：

Say hello to your folks.(请 代 向 你 家 人 问 安。)这样会增进彼此的情谊。

3、如果你答应给别人传话，可以说：

Then I’ll make sure he gets your message.(我 一 定 会 转 达 您 的 话。);

4、如果接待的是你的客户，也可以使用一些惯用的客套话，比如： Thank you for calling(谢 谢 您 打 电 话 来。)Nice talking to you.4(很 高 兴 与 你 通 话。)Hope to see you again soon.(希 望近日 还 能 见 面。)

5、如果你是打电话的一方，可以这样结束通话： That’s all I have to say for now.(这 就 是 我 现 在 所 要 讲 的。)Thank you for your trouble.(谢 谢，麻 烦 您 了。)Well-I’ll call you again later(我 会 再 打 电 话 给 您。)掌握了以上这些结束通话的方法，你就可以从从容容地结束通话了。

第二篇：接待国外客户常用英语小结

接待国外客户常用英语小结

问好

1.Good morning/afternoon/evening./May I help you? /Anything I can do for you? 2.How do you do? /How are you? / Nice to meet you.3.It’s a great honor to meet you./I have been looking forward to meeting you.4.Welcome to China.5.We really wish you’d have a pleasant stay here.6.I hope you’ll have a pleasant stay here.Is this your fist visit to China? 7.Do you have much trouble with jet lag? 机场接客

1.Excuse me;are you Mr.Wilson from the International Trading Corporation? 2.How do I address you? 3.May name is Benjamin liu.I’m from the Fuzhou E-fashion Electronic Company.I’m here to meet you.4.We have a car an over there to take you to you hotel.Did you have a nice trip? 5.Mr.David smith asked me to come here in his place to pick you up.6.Do you need to get back your baggage? 7.Is there anything you would like to do before we go to the hotel? 相互介绍

1.Let me introduce my self.My name is Benjamin Liu, an Int’l salesman in the Marketing Department.2.Hello, I am Benjamin Liu, an Int’l salesman of FUZHOU E-FASHION ELECTRONIC COMPANY.Nice to meet you./pleased to meet you./ It is a pleasure to meet you.3.I would like to introduce Mark Sheller, the Marketing department manager of our company.4.Let me introduce you to Mr.Li, general manager of our company.5.Mr.Smith, this is our General manage, Mr.Zhen, this is our Marketing Director, Mr.Lin.And this is our RD Department Manager, Mr.Wang.6.If I’m not mistaken, you must be Miss Chen from France.7.Do you remember me? Benjamin Liu from Marketing Department of PVC.We met several years ago.8.Is there anyone who has not been introduced yet? 9.It is my pleasure to talk with you.10.Here is my business card./ May I give you my business card? 11.May I have your business card? / Could you give me your business card? 12.I am sorry.I can’t recall your name./ Could you tell me how to pronounce your name again? 13.I’ am sorry.I have forgotten how to pronounce your name.小聊

1.Is this your first time to China? 2.Do you travel to China on business often? 3.What kind of Chinese food do you like? 4.What is the most interesting thing you have seen in China? 5.What is surprising to your about China? 6.The weather is really nice.7.What do you like to do in your spare time? 8.What line of business are you in? 9.What do you think about…? /What is your opinion?/What is your point of view? 10.No wonder you're so experienced.11.It was nice to talking with you./ I enjoyed talking with you.12.Good.That's just what we want to hear.确认话意

1.Could you say that again, please? 2.Could you repeat that, please? 3.Could you write that down? 4.Could you speak a little more slowly, please? 5.You mean…is that right? 6.Do you mean..? 7.Excuse me for interrupting you.社交招待

1.Would like a glass of water? / can I get you a cup of Chinese red tea? / How about a Coke? 2.All right, let me make some.I’ll be right back.3.A cup of coffee would be great.Thanks.4.There are many places where we can eat.How about Cantonese food? 5.I would like to invite you for lunch today.6.Oh, I can’t let you pay.It is my treat, you are my guest.7.May I propose that we break for coffee now? 8.Excuse me.I’ll be right back 9.Excuse me a moment.告别

1.Wish you a very pleasant journey home? Have a good journey!2.Thank you very much for everything you have done us during your stay in China.3.It is a pity you are leaving so soon.4.I’m looking forward to seeing you again.5.I’ll see you to the airport tomorrow morning.6.Don’t forget to look me up if you are ever in FUZHOU.Have a nice journey!约会

1.May I make an appointment? I‘d like to arrange a meeting to discuss our new order.2.Let’s fix the time and the place of our meeting.3.Can we make it a little later?

4.Do you think you could make it Monday afternoon? That would suit me better.5.Would you please tell me when you are free? 6.I’m afraid I have to cancel my appointment.7.It looks as if I won’t be able to keep the appointment we made.8.Will you change our appoint tomorrow at 10:00 to the day after tomorrow at the came time? 9.Anytime except Monday would be all right.10.OK, I will be here, then.11.We'll leave some evenings free, that is, if it is all right with you.品质

1.We have a very strict quality controlling system, which promises that goods we produced are always of the best quality.2.You have got the quality there as well as the style.3.How do you feel like the quality of our products? 4.The high quality of the products will secure their leading status in the market place.5.You must be aware that our quality is far superior to others.6.We pride ourselves on quality.That is our best selling point.7.As long as the quality is good.It is all right if the price is a bit higher.8.They enjoy good reputation in the world.9.When we compare prices, we must first take into account the quality of the products.10.There is no quality problem.Quality is something we never neglect.11.You are right.It is good in material, fashionable in design, and superb in workmanship.12.We deliver all our orders within one month after receipt of the covering letters of credit.13.Do you have specific request for packing? Here are the samples of packing available now, you may have a look.14.I wonder if you have found that our specifications meet your requirements.I’m sure the prices we submitted are competitive.I've come to make sure that your stay in Beijing is a pleasant one.我特地为你们安排使你们在北京的逗留愉快。2 You're going out of your way for us, I believe.我相信这是对我们的特殊照顾了。It's just the matter of the schedule,that is,if it is convenient for you right now.如果你们感到方便的话，我想现在讨论一下日程安排的问题。I think we can draw up a tentative plan now.我认为现在可以先草拟一具临时方案。If he wants to make any changes,minor alternations can be made then.如果他有什么意见的话，我们还可以对计划稍加修改。Is there any way of ensuring we'll have enough time for our talks?我们是否能保证有充足的时间来谈判？

So our evenings will be quite full then?那么我们的活动在晚上也安排满了吗？We'll leave some evenings free,that is,if it is all right with you.如果你们愿意的话，我们想留几个晚上供你们自由支配。We'd have to compare notes on what we've discussed during the day.我们想用点时间来研究讨论一下白天谈判的情况。That'll put us both in the picture.这样双方都能了解全面的情况。Then we'd have some ideas of what you'll be needing.那么我们就会心中有点儿数，知道你们需要什么了。

I can't say for certain off-hand.我还不能马上说定。Better have something we can get our hands on rather than just spend all our time talking.有些实际材料拿到手总比坐着闲聊强。It'll be easier for us to get down to facts then.这样就容易进行实质性的谈判了。But wouldn't you like to spend an extra day or two here?你们不愿意在北京多待一天吗？

I'm afraid that won't be possible,much as we'd like to.尽管我们很想这样做，但恐怕不行了。

We've got to report back to the head office.我们还要回去向总部汇报情况呢。

Thank you for you cooperation.谢谢你们的合作。We've arranged our schedule without any trouble.我们已经很顺利地把活动日程安排好了。Here is a copy of itinerary we have worked out for you and your friends.Would you please have a look at it?这是我们为你和你的朋友拟定的活动日程安排。请过目一下，好吗？If you have any questions on the details，feel free to ask.如果对某些细节有意见的话，请提出来。

I can see you have put a lot of time into it.我相信你在制定这个计划上一定花了不少精力吧。

We really wish you'll have a pleasant stay here.我们真诚地希望你们在这里过得愉快。I wonder if it is possible to arrange shopping for us.我想能否在我们访问结束时为我们安排一点时间购物。

Welcome to our factory.欢迎到我们工厂来。I've been looking forward to visiting your factory.我一直都盼望着参观贵厂。You'll know our products better after this visit.参观后您会对我们的产品有更深的了解。Maybe we could start with the Designing Department.也许我们可以先参观一下设计部门。

Then we could look at the production line.然后我们再去看看生产线。These drawings on the wall are process sheets.墙上的图表是工艺流程表。

They describe how each process goes on to the next.表述着每道工艺间的衔接情况。

We are running on two shifts.我们实行的工作是两班倒。

Almost every process is computerized.几乎每一道工艺都是由电脑控制的。

The efficiency is greatly raised,and the intensity of labor is decreased.工作效率大大地提高了，而劳动强度却降低了。

All produets have to go through five checks in the whole process.所有产品在整个生产过程中得通过五道质量检查关。

We believe that the quality is the soul of an enterprise.我们认为质量是一个企业的灵魂。

Therefore,we always put quality as the first consideration.因而，我们总是把质量放在第一位来考虑。

Quality is even more important than quantity.质量比数量更为重要。

I hope my visit does not cause you too much trouble.我希望这次来参观没有给你们增添太多的麻烦。

Do we have to wear the helmets?我们得戴上防护帽吗？

Is the production line fully automatic?生产线是全自动的吗？

What kind of quality control do you have?你们用什么办法来控制质量呢？

All products have to pass strict inspection before they go out.所有产品出厂前必须要经过严格检查。

What's your general impression,may I ask?不知您对我们厂总的印象如何？

I'm impressed by your approach to business.你们经营业务的方法给我留下了很深的印象。

The product gives you an edge over your competitors,I guess.我认为你们的产品可以使你们胜过竞争对手。

No one can match us so far as quality is concerned.就质量而言，没有任何厂家能和我们相比。

I think we may be able to work together in the future.我想也许将来我们可以合作。

We are thinking of expanding into the Chinese market.我们想把生意扩大到中国市场.50 The purpose of my coming here is to inquire about possibilities of establishing trade relations with your company.我此行的目的正是想探询与贵公司建立贸易关系的可能性。

We would be glad to start business with you.我们很高兴能与贵公司建立贸易往来。

I'd appreciate your kind consideration in the coming negotiation.洽谈中请你们多加关照。53 We are happy to be of help.我们十分乐意帮助。

I can assure you of our close cooperation.我保证通力合作。

Would it be possible for me to have a closer look at your samples?可以让我参观一下你们的产品陈列室吗？ 56 It will take me several hours if I really look at everything.如果全部参观的话，那得需要好几个小时。

You may be interested in only some of the items.你也许对某些产品感兴趣。

I can just have a glance at the rest.剩下的部分我粗略地看一下就可以了。

They've met with great favor home and abroad.这些产品在国内外很受欢迎。

All these articles are best selling lines.所有这些产品都是我们的畅销货。

Your desire coincides with ours.我们双方的愿望都是一致的。

No wonder you're so experienced.怪不得你这么有经验。

Textile business has become more and more difficult since the competition grew.随着竞争的加剧，纺织品贸易越来越难做了。

Could I have your latest catalogues or something that tells me about your company?可以给我一些贵公司最近的商品价格目录表或者一些有关说明资料吗？

At what time can we work out a deal?我们什么时候洽谈生意？

I hope to conclude some business with you.我希望能与贵公司建立贸易关系。

We also hope to expand our business with you.我们也希望与贵公司扩大贸易往来。

This is our common desire.这是我们的共同愿望。

I think you probably know China has adopted a flexible policy in her foreign trade.我想你也许已经了解到中国在对外贸易中采取了灵活的政策。

I've read about it,but I'd like to know more about it.我已经知道了一点儿，但我还想多了解一些。

Seeing is believing.百闻不如一见。

I would like to present our comments in the following order.我希望能依照以下的顺序提出我们的看法。

First of all, I will outline the characteristics of our product.首先我将简略说明我们商品的特性。

When I present my views on the competitive products, I will refer to the patent situation.专利的情况会在说明竞争产品时一并提出。

Please proceed with your presentation.请开始你的简报。

Yes, we have been interested in new system.是的，我们对新系统很感兴趣。

Has your company done any research in this field?请问贵公司对此范畴做了任何研究吗？

Yes, we have done a little.But we have just started and have nothing to show you.有，我们做了一些，但是因为我们才刚起步，并没有任何资料可以提供给你们。

If you are interested, I will prepare a list of them.如果您感兴趣的话，我可以列表让你参考。

By the way, before leaving this subject, I would like to add a few comments.在结束这个问题之前顺便一提，我希望能再提出一些看法。

I would like to ask you a favor.我可以提出一个要求吗？

Would you let me know your fax number?可以告诉我您的传真机号码吗？

Would it be too much to ask you to respond to my question by tomorrow?可以请你在明天以前回复吗？

Could you consider accepting our counterproposal?你能考虑接受我们的反对案吗？

I would really appreciate your persuading your management.如果你能说服经营团队，我会很感激。

I would like to suggest that we take a coffee break.我建议我们休息一下喝杯咖啡。

Maybe we should hold off until we have covered item B on our agenda.也许我们应该先谈论完B项议题。

As a matter of fact, we would like to discuss internally regarding item B.事实上，我们希望可以先内部讨论B项议题。

May I propose that we break for coffee now?我可以提议休息一下，喝杯咖啡吗？

If you insist, I will comply with your request.如果你坚持，我们会遵照你的要求。

We must stress that these payment terms are very important to us.我们必须强调这些付款条件对我们很重要。92 Please be aware that this is a crucial issue to us.请了解这一点对我们至关重要。

I don't know whether you realize it, but this condition is essential to us.我不知道你是否了解，但是，这个条件对我们是必要的。

Our policy is not to grant exclusivity.我们的方针是不授与专卖权。

There should always be exceptions to the rule.凡事总有例外。

I would not waste my time pursuing that.如果是我的话，不会将时间浪费在这里。

Would you care to answer my question on the warranty?你可以回答我有关保证的问题吗？

I don't know whether you care to answer right away.我不知道你是否愿意立即回答。

I have to raise some issues which may be embarrassing.我必须提出一些比较尴尬的问题。

Sorry, but could you kindly repeat what you just said?抱歉，你可以重复刚刚所说的吗？ 101 It would help if you could try to speak a little slower.请你尽量放慢说话速度。

Could you please explain the premises of your argument in more detail?你能详细说明你们的论据吗？

It will help me understand the point you are trying to make.这会帮助我了解你们的重点。

We cannot proceed any further without receiving your thoughts with respect to the manner of payment.我们如果不了解你们对付款方式的意见，便不能进一步检讨。

Actually, my interest was directed more towards what particular markets you foresee for our product.事实上，我关心的是贵公司对我们产品市场的考量。

We really need more specific information about your technology.我们需要与贵公司技术相关更专门的资讯。107 Our project must proceed at a reasonably quick tempo.Surely one month is ample time, isn't it?这个计划必须尽速进行。一个月的时间应该够了吧？

I will try, but no promises.我会试试看，但是不敢保证。

I could not catch your question.Could you repeat it, please?我没听清楚你们的问题，你能重复一次吗？

The following answer is subject to official confirmation.以下的答案必须再经过正式确认才有效。

Let me give you an indication.我可以提示一个想法。

Please remember this is not to be taken as final.请记得这不是最后的回答。

Let's imagine a hypothetical case where we disagree.让我们假设一个我们不同意的状况。

Just for argument's sake, suppose we disagree.为了讨论各种情形，让我们假设我方不同意时的处理方法。

There is no such published information.没有相关的出版资料。

Such data is confidential.这样的资料为机密资料。

I am not sure such data does exist.我不确定是否有这样的资料存在。

It would depend on what is on the list.这要看列表内容。

We need them urgently.我们急需这些资料。

All right.I will send the information on a piecemeal basis as we acquire it.好。我们收齐之后会立即寄给你。

I'd like to introduce you to our company.Is there anything in particular you'd like to know?我将向你介绍我们的公司，你有什么特别想知道的吗？

I'd like to know some information about the current investment environment in your country?我想了解一下贵国的投资环境。

I'd like to know something about your foreign trade policy.我非常想了解有关贵国对外贸易的政策。

It is said that a new policy is being put into practice in your foreign trade.据说你们正在实施一种新的对外贸易政策。

Our foreign trade policy has always been based on equality and mutual benefit and exchange of needed goods.我们的对外贸易政策一向是以平等互利、互通有无为基础的。

We have adopted much more flexible methods in our dealings.我们在具体*作方法上灵活多了。

We have mainly adopted some usual international practices.我们主要采取了一些国际上的惯例做法。

You have also made some readjustment in your import and export business, have you?你们的进出口贸易也有一些调整，对吗？

129We are sure both of us have a brighter future.我们相信双方都有一个光明的前景。

How would you like to proceed with the negotiations?你认为该怎样来进行这次谈判呢？

Perhaps you've heard our product's name.Would you like to know more about it?也许你已听说过我们产品的名称，你想知道更多一点吗？

Let me tell you about our product.关于产品一事让我向你说明。

This is our most recently developed product.这是我们最近开发的产品。

We'd like to recommend our new home health monitor.我们想推荐我们新的家庭健康监测器。

That sounds like the product we had in mind.那种产品好像就是我们所想要的。

I'm sure you'll be pleased with this product.我敢保证你会喜欢这种产品的。

I'm really positive that this product has all the features you have always wanted.我确信这种产品有各种你所要的款式。

I strongly recommend this product.我强力推荐这种产品。

If I were you, I'd choose this product.如果我是你，我就选择这种产品。

We've already had a big demand for this product.这种产品我们已有很大的需要求量。

This product is doing very well in foreign countries.这种产品在国外很畅销。

Our product is competitive in the international market.我们的产品在国际市场上具有竞争力。

Let's move on to what makes our product sell so well.让我来说明是什么原因使我们的产品销售得那么好。

Good.That's just what we want to hear.很好，那正是我们想要听的。

The distinction of our product is its light weight.我们产品的特点就是它很轻。

Our product is lower priced than the competition.我们产品价格低廉，具有竞争力。

Our service, so far, has been very well-received by our customers.到目前为止，顾客对我们的服务质量评价甚高。

One of the real pluses of this product is that it is of very high quality and of compact size.这种产品的真正优点之一就是高质量和小体积。

Could we see the specifications for the X200?我们可以看一下X200型的详细规格吗？

Certainly.And we also have test results that we're sure you'd be interested to read.当然，同时我们也有测试结果，我们相信你们会有兴趣看的。

151 How about feed-back from your retailers and consumers?你们的零售商和消费者的反映怎样？ 152 We have that right here in this report.在这份报告书内就有。

153 Could you tell me some more about your market analysis?请你多告诉我一些你们的市场分析好吗？

154 Yes, our market analysis tells us our prime user will be between 40 and 60.好的，我们的市场分析告诉我们，我们产品主要的使用者年龄将在40至60岁。

155 How soon can you have your product ready?你们多久才可以把产品准备好呢？

156 We certainly expect our product to be available by October 1.我们的产品在可在10月1日前准备好。

157 How did you decide that product was safe?你怎样决定产品是安全的呢？

158 What's the basis of your belief that the product is safe?你凭什么相信产品是安全的？

159 I'd like to know how you reached your conclusions.我想知道你们是如何得出结论的。

160 Why don't we go to the office now?为何我们现在不去办公室呢？

161 I still have some questions concerning our contract.就合同方面我还有些问题要问。

162 We are always willing to cooperate with you and if necessary make some concessions.我们总是愿意合作的，如果需要还可以做些让步。

163 If you have any comment about these clauses, do not hesitate to make.对这些条款有何意见，请尽管提，不必客气。

164 Do you think there is something wrong with the contract?你认为合同有问题吗？

165 We'd like you to consider our request once again.我们希望贵方再次考虑我们的要求。

166 We'd like to clear up some points connected with the technical part of the contract.我们希望搞清楚有关合同中技术方面的几个问题。

167 The negotiations on the rights and obligations of the parties under contract turned out to be very successful.就合同保方的权利和义务方面的谈判非常成功。

168 We can't agree with the alterations and amendments to the contract.我们无法同意对合同工的变动和修改。

169 We hope that the next negotiation will be the last one before signing the contract.我们希望下一交谈判将是签订合同前的最后一轮谈判。

170 We don't have any different opinions about the contractual obligations of both parties.就合同双方要承担的义务方面，我们没有什么意见。

171 That's international practice.We can't break it.这是国际惯例，我们不能违背。

172 We are prepared to reconsider amending the contract.我们可以重新考虑修改合同。

173 We'll have to discuss about the total contract price.我们不得不讨论一下合同的总价格问题。

174 Do you think the method of payment is OK for you?你们认为结算方式合适吗？

175 We are really glad to see you so constructive in helping settle the problems as regards the signing of the contract.我们很高兴您在解决有关合同的问题上如此具有建设性。

176 Here are the two originals of the contract we prepared.这是我们准备好的两份合同正本。

177 Would you please read the draft contract and make your comments about the terms?请仔细阅读合同草案，并就合同各条款提出你的看法好吗？

178 When will the contract be ready?合同何时准备好？

179 Please sign a copy of our Sales Contract No.156 enclosedhere in duplicate and return to us for our file.请会签第156号销售合同一式两份中的一份，将它寄回我方存档。

180 The contract will be sent to you by air mail for your signature.合同会航邮给你们签字。

181 Don't you think it necessary to have a close study of the contract to avoid anything missing?你不觉得应该仔细检查一下合同，以免遗漏什么吗？

182 We have agreed on all terms in the contract.Shall we sign it next week?我们对合同各项条款全无异议，下周签合同如何？

183 We had expected much lower prices.我们希望报价再低一些。

184 They are still lower than the quotations you can get elsewhere.这些报价比其他任何地方都要低得多。

185 I can show you other quotations that are lower than yours.我可以把比贵公司报价低得多的价目表给你看看。186 When you compare the prices,you must take everything into consideration.当你在考虑对比价格时，首先必须把一切都要考虑进去。

187 I can assure you the prices we offer you are very favorable.我敢保证我们向你提供的价位是合理的。

188 I don't think you'll have any difficulty in pushing sales.我认为你推销时不会有任何困难。

189 But the market prices are changing frequently.但是市场价格随时都在变化。

190 It's up to you to decide.这主要取决于你。

191 The demand for our products has kept rising.要求定购我们产品的人越来越多。

192 How long will your offer hold good?一般你们报盘的有效期是多长？

193 We have new methods like compensation trade and joint ventrue.我们有补偿贸易和合资经营。

194 I think a joint venture would be beneficial to both of us.我认为合资经营对双方都是有利的。

195 Please give us your proposal if you're ready for that.如果你们愿意做合资经营，请提出你的方案。

196 Please go over it and see if everything is in order.请过目一下，看看是否一切妥当。

197 Do you have any comment on this clause.你对这一条款有何看法？

198 Don't you think we should add a sentence here like this?难道你不觉得我们应该在这儿加上一句话？

199 If one side fails to observe the contract,the other side is entitled to cancel it.如果一方不履行合同协议，另一方则有权终止合同。

200 The loss for this reason should be charged by the side breaking the contract.造成的损失必须由毁约方承担。

201 We should add a clause regarding arbitration of differences.我们应该附加一条关于仲裁分歧的条款。

202 The contract contains basically all we have agreed upon during our negotiations.这个合同基本上囊括了所有我们在谈判中所达成协议。203 Anything else you want to bring up for discussion.你还有什么问题要提出来供双方讨论的吗？

204 We agree to insert a clause giving you a ten-day grace period.我们同意给你加上一条10天宽限期的条款。

205 When the grace peroid expires, the contract is annulled.当这个宽限期届满,你仍未执行合同的话,该合同就终止了。

206 I don't want to imply that every point in this contract is negotiable.不用我说,该合同中的每一条都要严格执行的,没有讨价还价的余地。

207 I hope no questions about the terms.我看合同的条款没有什么问题了。

208 It is our permanent principle that contracts are honored and commercial integrity is maintained.重合同、守信用是我们的一贯原则。

209 I'm glad our negotiation has come to a successful conclusion.我很高兴这次洽谈圆满成功。

210 I hope this will lead to further business between us.我希望这次交易将使我们之间的贸易得到进一步发展。

211 We'll sign two originals, each in Chinese and English language.我们将要用中文和英语分别签署两份原件。212 I am ready to sign the agreement.我已经准备好了签合同。

213 I'm sure you need an original signature, not a faxed copy.我知道你们需要的是原件，不是传真件。

214 So I will receive and sign it overnight.那么，我明天就可以收到并且签上名了。

215 We'll still be able to meet the deadline.我们还是可以赶上最后期限的。

216 I will keep you posted.我会与你保持联络。

217 What is your hurry?什么事让您这么着急呢?

218 I'm sorry to burst in on you like this, but I'm really upset.我很抱歉这样突然地找您,但我真的很心烦。

219 What on earth has happened to trouble you so?到底发生什么事让您如此发愁? 220 I'm afraid I have bad news for you.恐怕我有坏消息要告诉您。

220 Our prices compare most favorably with quotations you can get from other manufacturers.You’ll see that from our price sheet.The prices are subject to our confirmation, naturally.我们的价格比其他制造商开价优惠得多。这一点你可以从我们的价格单看到，所有价格当然要经我方确认后方有效。

221 We offer you our best prices, at which we have done a lot business with other customers.我们向你们报最优惠价，按此价我们已与其他客户做了大批生意。

222 Will you please tell us the specifications, quantity and packing you want, so that we can work out the offer ASAP.请告诉我们贵方对规格、数量及包装的要求，以便我方尽快制定出报价。

223 This is the pricelist, but it serves as a guide line only.Is there anything you are particularly interested in.这是价格表，但只供参考。是否有你特别感兴趣的商品？

224 Do you have specific request for packing? Here are the samples of packing available now, you may have a look.你们对包装有什么特别要求吗？这是我们目前用的包装样品，你可以看下。

225 I wonder if you have found that our specifications meet your requirements.I’m sure the prices we submitted are competitive.不知道您认为我们的规格是否符合你的要求？我敢肯定我们的价格是非常有竞争力的 226 Heavy enquiries witness the quality of our products.大量询盘证明我们的产品质量过硬。

227 We regret that the goods you inquire about are not available.很遗憾，你们所询货物目前无货。

228 My offer was based on reasonable profit, not on wild speculations.我的报价以合理利润为依据，不是漫天要价。229 Moreover, we’ve kept the price close to the costs of production.再说，这已经把价格压到生产费用的边缘了。

230 Could you tell me which kind of payment terms you’ll choose? 能否告知你们将采用那种付款方式？

第三篇：接待国外客户常用英语小结

接待国外客户常用英语小结

社交招待

1.Would like a glass of water? / can I get you a cup of Chinese red tea?

/ How about a Coke?

2.All right, let me make some.I’ll be right back.3.A cup of coffee would be great.Thanks.4.There are many places where we can eat.How about Cantonese food?

5.I would like to invite you for lunch today.6.Oh, I can’t let you pay.It is my treat, you are my guest.7.May I propose that we break for coffee now?

8.Excuse me.I’ll be right back

9.Excuse me a moment.告别

1.Wish you a very pleasant journey home? Have a good journey!

2.Thank you very much for everything you have done us during your stay in China.3.It is a pity you are leaving so soon.4.I’m looking forward to seeing you again.5.I’ll see you to the airport tomorrow morning.6.Don’t forget to look me up if you are ever in FUZHOU.Have a nice journey!

约会

1.May I make an appointment? I‘d like to arrange a meeting to discuss our new order.2.Let’s fix the time and the place of our meeting.3.Can we make it a little later?

4.Do you think you could make it Monday afternoon? That would suit me better.5.Would you please tell me when you are free?

6.I’m afraid I have to cancel my appointment.7.It looks as if I won’t be able to keep the appointment we made.8.Will you change our appoint tomorrow at 10:00 to the day after tomorrow at the came time?

9.Anytime except Monday would be all right.10.OK, I will be here, then.11.We’ll leave some evenings free, that is, if it is all right with you.品质

1.We have a very strict quality controlling system, which promises that goods we produced are always of the best quality.2.You have got the quality there as well as the style.3.How do you feel like the quality of our products?

4.The high quality of the products will secure their leading status in the market place.5.You must be aware that our quality is far superior to others.6.We pride ourselves on quality.That is our best selling point.7.As long as the quality is good.It is all right if the price is a bit higher.8.They enjoy good reputation in the world.9.When we compare prices, we must first take into account the quality of the products.10.There is no quality problem.Quality is something we never neglect.11.You are right.It is good in material, fashionable in design, and superb in workmanship.12.We deliver all our orders within one month after receipt of the covering letters of credit.13.Do you have specific request for packing? Here are the samples of packing available now, you may have a look.14.I wonder if you have found that our specifications meet your requirements.I’m sure the prices we submitted are competitive.Sample Text

问好

1.Good morning/afternoon/evening./May I help you? /Anything I can do for you?

2.How do you do? /How are you? / Nice to meet you.3.It’s a great honor to meet you./I have been looking forward to meeting you.4.Welcome to China.5.We really wish you’d have a pleasant stay here.6.I hope you’ll have a pleasant stay here.Is this your fist visit to China?

7.Do you have much trouble with jet lag? 机场接客

1.Excuse me;are you Mr.Wilson from the International Trading Corporation?

2.How do I address you?

3.May name is Benjamin liu.I’m from the Fuzhou E-fashion Electronic Company.I’m here to meet you.4.We have a car an over there to take you to you hotel.Did you have a nice trip?

5.Mr.David smith asked me to come here in his place to pick you up.6.Do you need to get back your baggage?

7.Is there anything you would like to do before we go to the hotel?

相互介绍

1.Let me introduce my self.My name is Benjamin Liu, an Int’l salesman in the Marketing Department.2.Hello, I am Benjamin Liu, an Int’l salesman of FUZHOU E-FASHION ELECTRONIC COMPANY.Nice to meet you./pleased to meet you./ It is a pleasure to meet you.3.I would like to introduce Mark Sheller, the Marketing department manager of our company.4.Let me introduce you to Mr.Li, general manager of our company.5.Mr.Smith, this is our General manage, Mr.Zhen, this is our Marketing Director, Mr.Lin.And this is our RD Department Manager, Mr.Wang.6.If I’m not mistaken, you must be Miss Chen from France.7.Do you remember me? Benjamin Liu from Marketing Department of PVC.We met several years ago.8.Is there anyone who has not been introduced yet?

9.It is my pleasure to talk with you.10.Here is my business card./ May I give you my business card?

11.May I have your business card? / Could you give me your business card?

12.I am sorry.I can’t recall your name./ Could you tell me how to pronounce your name again?

13.I’ am sorry.I have forgotten how to pronounce your name.小聊

1.Is this your first time to China?

2.Do you travel to China on business often?

3.What kind of Chinese food do you like?

4.What is the most interesting thing you have seen in China?

5.What is surprising to your about China?

6.The weather is really nice.7.What do you like to do in your spare time?

8.What line of business are you in?

9.What do you think about…? /What is your opinion?/What is your point of view?

10.No wonder you’re so experienced.11.It was nice to talking with you./ I enjoyed talking with you.12.Good.That’s just what we want to hear.确认话意

1.Could you say that again, please?

2.Could you repeat that, please?

3.Could you write that down?

4.Could you speak a little more slowly, please?

5.You mean…is that right?

6.Do you mean..?

7.Excuse me for interrupting you.

第四篇：国外客户接待欢迎词推荐[范文模版]

国外客户接待欢迎词推荐

在现实社会中，需要使用欢迎词的场合越来越多，欢迎词用语务必富有激情和表现出致词人的真诚。那么，怎么去写欢迎词呢？下面是小编整理的国外客户接待欢迎词推荐，欢迎大家分享。

尊敬宾客朋友：

欢迎您浏览精彩纷呈新君悦酒店网站，感谢您对新君悦酒店支持与垂注！

酒店于20xx年8月29日对外营业，20xx年2月被国家旅游局评为“四星级旅游涉外酒店”后，为了提高酒店竞争力，在xx年新增加了二座酒店式公寓楼，之后于xx年又新建了一座客房楼，使客房总数达260多间，接待能力大大提高。酒店于xx年将餐饮扩大经营，增加了经营面积，餐位达1600多个（其中豪华贵宾房三十多间，中型宴会厅两个）。多年来酒店成功接待了省运会，每年国际环南中国海自行车赛、高尔夫亚洲巡回赛，花卉世界多个大型活动以及各类型社团、婚庆等活动。均得到客人认可，在社会上留下了良好口碑。

酒店为提升企业形象，分别成为广东省烹饪协会、中国烹饪协会会员单位、团体单位。xx酒店被评为“顺德餐饮名店”，在广州、番禺、佛山、大良等周边地区享有饮食美誉。经过全体员工共同努力，xx酒店皇朝食府被中国烹饪协会评为“中华餐饮名店”，为酒店争取了饮食行业最高荣誉。

面对行业竟争，酒店与时俱进地调整经营策略，加强内部深化管理，健全各项规章制度，并定期进行服务质量月、员工技能大赛及每月杰出员工评选，推出“用你专业去感动客人”活动和连续多年进行春秋两季交易会“微笑礼貌大使”评选活动，另外酒店全年实施“五常法”管理，提出常组织、常整顿、常清洁、常规范、常自律等“五常”管理精髓。酒店通过一系列活动，促进了行业服务质量提高，在总办领导下酒店各部门紧密配合，团结一致，在各个活动中都能收到预期良好效果。

光阴似箭，日月如梭，新君悦酒店经过多年洗礼，无论在设施硬件、经营理念、还是服务质量上，都有了很大提高，今天新君悦酒店已发展成为配套功能齐全四星级商务型酒店，为陈村地区各类型接待、应酬及旅游业发展作出了积极贡献。

今天有幸得到您光临，为我们酒店更上一层楼提供更专业意见，这是我们荣幸，我们一定认真听取，不断改进，相信你们意见，一定能成为我们酒店进取动力和成功基石。多谢！

第五篇：国外客户接待流程

TCK国际部 国外客户接待流程

为了完善国际部外事活动的程序，提高对外接待的水平和效率，降低部门及个人的成本费用，特制订以下流程。

一、接待上报

1.国际销售业务员在跟客户确定来访后，需要提前一周上报给部门主管。内容包括来访客户公司名称，国家或地区，来访时间，预估来访目的，公司情况简介，来访客户人数、姓名、职务等（把这些做成一个WORD即可）；并附上日程表或培训表（时间，内容，培训人或陪同人员都要写清楚）。若没有此2项内容，部门主管将不给予批准。

2.部门主管批准后，由部门主管统一协调需要陪同接待的人员。3.若是部门主管的客户来访，也需向本部门内相关人员发送培训表，以便让相关人员提前做好准备。

二、接待申请

1.部门主管批准业务员的客户来访计划后，该业务员须填报公司的用车计划单，客户到公司考察审批单，费用申请单，经部门主管和营销总监签字后，一并送到行政办和总监审批。2.部门主管批准上报后，业务员向副总裁（杨总）或技术总监或总工办申请培训需配合的技术人员。

三、接待前准备

1.业务员全权负责给客户预定宾馆，预定餐厅。客户的住宿费用

由客户自行解决，餐饮标准根据客户的级别参照公司标准执行。2.车辆使用：市内接送客户用公司的轿车、商务车或的士。原则上使用轿车或商务车接送客户往返洛阳机场，酒店和公司，市内一般打的士。客户往返郑州机场和公司的，请业务员详细告知客户自己乘坐大巴到市内，公司派车到市内接送客户。

四、接待原则

1.国外商人讲究谈判对等的原则，根据来访客户的人数，国际部不要每次所有人都去接待，尤其是在商务谈判时，董事长、部长、副部长（看对方人数定）、业务员出席即可。

2.请客费用要控制。中午吃快餐，晚上可以请客户去餐厅。第一天和最后一天或有董事长参加的晚宴可以丰盛。

3.娱乐费用。客户如果想在晚餐后有娱乐活动，一般情况下自费。培训后，出外旅游尽量避免。旅游费用由客户自费，特殊情况上报审批。

4.接待结束后，要提交一个简单的汇报。主要阐明来访效果、总结和经验。

TCK营销中心国际贸易部

2010年1月16日

营销总经理：

总监： 董事长：

备注:关于国际部申请派车接送客户事宜，我们会为公司和个人考虑，但毕竟这是关系公司形象和实力的事情，即使在国外，只要是第一次参观、考察，并在客户的同一城市内，主人都会派商务车接送客户往返机场和公司。希望公司还是能够大力支持。