英文商务邮件

第一篇：英文商务邮件

英文商务邮件范文

针对外贸中的邮件往来，整理了以下英文书信模版。主要涵盖“主动跟新买家建立联系”、“对新买家要求建立业务联系的回复”、“向老客户介绍公司新的产品信息”、“回复对某个产品的查询”、“无法提供对方查询中所要求的产品时”、“查询对方公司的产品”、“几种报盘”、“信用证相关”、“报价相关”等模版。

A、主动跟新买家建立联系

Dear Mr.Jones:

We understand from your information posted on Alibaba.com that you are in the market for textiles.We would like to take this opportunity to introduce our company and products, with the hope that we may work with Bright Ideas Imports in the future.We are a joint venture specializing in the manufacture and export of textiles.We have enclosed our catalog, which introduces our company in detail and covers the main products we supply at present.You may also visit our online company introduction at Http://www.xiexiebang.com which includes our latest product line.Should any of these items be of interest to you, please let us know.We will be happy to give you a quotation upon receipt of your detailed requirements.We look forward to receiving your enquires soon.Sincerely, John Roberts

1.调查

Credit Information

Dear _______，We would like to _______(我方目的).We understand that _______(了解情况).So we want to ask you if they are _______(咨询情况)so that we may take steps to _______(采取措施后达到的目的).We will be obliged if you will kindly give us the information about _______(相关信息).Any information you provide will be highly appreciated and kept in strict confidence.We shall be pleased to oblige if you need our services at this end.We are awaiting your early reply.Yours sincerely, ×××

2.推销 Salesmanship

Dear _______，We have imported _______(产品名称)._______(产品引人注目点)is well-known and universally acknowledged.So, we feel sure that you may be interested in them, and this kind of new products will _______(销售情况).We are mailing you _______(附件名称).If you have interest in our products and find a good market for the new products, please let us know.We are offering you good products on generous terms in order that you can _______(对方受惠处).We are looking forward to your early reply.Yours sincerely, ×××

3.建立贸易关系

Establishing Business Relations

Dear_______，We have obtained your name and address from _______(信息来源)and are glad to establish business relations with you.We _______(业务情况), moreover, there is a good demand for _______(产品名称).So, we feel sure we can sell large quantities of_______(产品名称).As to our standing, we are permitted to mention the _______(资信单位)as a reference.Please let us have all necessary information regarding _______(相关信息).If _______(交易条件), we would _______(下何种订单).Yours sincerely, ××× 4.询盘 Inquiry

Dear _______，Thank you for your _______(贵方信息).We have connected with a number of our customers in this area and many of them have interest in ______(产品名称).So, there is a large demand for _______(产品名称)here.Would you please make us an offer for _______(产品名称).If your quotation is attractive to the customers, we will place a _______(订单类型)order with you.We look forward to your favorable reply.Yours sincerely, ××× 5.报盘 Offer

Dear _______，We were very pleased to receive your letter of _______(日期)answering _______(询问情况), and as requested, enclose _______(附件名称).We think our products are _______(产品性能)._______(交易条件).We therefore advise you to place your order with us at once.We look forward to your reply.Yours sincerely, ××× 6.还盘 Counter-offer

Dear _______，We thank you for your letter of _______(日期)offering us _______(产品数量)of the subject goods at _______(报价).Although we are in urgent need of such product, we find your price _______(对方价格情况).Your quoted price will _______(此报价的结果).To tell you the truth, we have received quotations _______(百分数)lower than yours.Should you be prepared to reduce your price by, say,_______(百分数), we might come to terms.Considering _______(鉴于因素), we make you such a counter-offer._______(希望对方考虑报价原因).We hope you will consider our counteroffer most favorably and let us know your acceptance as soon as possible.Hope to hear from you soon.Yours faithfully, ×××

7.下订单 Order

Dear_______，We acknowledge with thanks the receipt of your quotation dated_______(日期)and noted the total_______(币种、金额)_______(地点).We agree to this price, and would ask you to accept this order-letter as our official order.The payment is being made by_______(付款方式)today.In view of_______(鉴于条件), we should appreciate it if you agree to_______(我方要求).We look forward to your reply as soon as possible.Yours faithfully, ×××

8.接受订单

Accepting the Order

Dear _______，Thank you for your order _______(产品名称、型号).The goods are _______(产品状况)and will be delivered on time.It is a pleasure to _______(乐意之事)and we hope you will be satisfied with the _______(满意之处)of our goods.On receiving your credit from the bank, we will make up your order.We will have the pleasure of receiving further orders from you.Yours sincerely, ×××

9.拒绝订单 Declining the Order

Dear _______，Thank you for your order _______(产品型号)for _______(产品名称)which we received today.We regret that, owing to _______(原因)，we are unable to fill your order.Moreover, our manufacturers can not undertake to entertain your order for future delivery owing to _______(进一步原因).We will, however, contact you once supply improves.In the meantime, please feel free to send us your specific enquires for other types of _______(其他型号产品).You can be assured of our best attention at all times.Yours faithfully, ×××

10.支付方式 Terms of Payment

Dear _______, We have thoroughly considered the terms of payment discussed with your _______(人名).We are in agreement with your proposals and hereby give you the terms and conditions which have been agreed upon as follows:(1)Your terms of payment are _______(支付方式).(2)The price quoted to us are _______(价格条款).The above terms of payment were approved by _______(批准单位或个人)and will be acted upon accordingly.The relative order is now being prepared and will be sent to you in the course of _______(时间).Your early reply would be very appreciated.Yours faithfully, ××× 11.催款 Reminder

Dear _______，Account _______(号码)As you are usually very prompt in settling your accounts, we wonder whether there is any special reason why we have not received payment of the above account already _______(欠款拖期)overdue.We think you may not have received the statement of account we sent you on _______(日期)showing the balance of _______(币种、金额)you owe.We send you a copy and hope it may have your early attention.We hope your early reply.Yours faithfully, ××× 12.更改信用证 Amending the L/C

Dear _______，We have received your L/C No._______(订单号)issued by _______(开证行)for the amount of _______(金额)covering _______(产品名称).After reviewing the L/C, we found that _______(出错地方).We, therefore, are writing this letter, asking you to amend the L/C to read, “ _______”(修改款项).We shall be glad if you see to it that amendment is cabled without any delay, as our goods have been packed ready for shipment for quite some time.We look forward to your early reply.Sincerely, ××× 13.理赔

Settlement of Claims

Dear _______，On _______(日期), I placed a large order for your expensive _______(产品名称).Unfortunately, our customers reflected _______(反映的问题).We are very disappointed with this order.We can’t sell them.On the advice of _______(人名)I am returning _______(产品名称).Please arrange _______(补救措施)as soon as possible.We look forward to your early reply.Yours, ××× 14.代理 Agency

Dear_______，We_______(公司性质).We would like to inform you that we want to get the potential market for _______(产品名称)in this area.So, we want to become a sole agency.We would, however, be willing to engage in trial collaboration with your company to see how the agreement works.We are very interested in _______(感兴趣之事)with your factory for the promotion of your products in _______(地点).We look forward to your early reply.Yours sincerely, ×××

第二篇：英文邮件(商务)格式及常用语

英文邮件（商务）格式及常用语 Ⅰ邮件主题：

①.主题（Subject）框的内容应简明地概括信的内容，短的可以是一个单词，如greetings； 长的可以是一个名词性短语，也可以是完整句，但长度一般不超过35个字母。

YES：Supplier training；

NO：professional trainees from sister company should abide by rule of local company（太 长）

②.主题框的内容切忌含糊不清。

NO：像News about the meeting 这样的表达；

YES：应改为Tomorrow's meeting canceled。

一般来说，只要将位于句首的单词和专有名词的首字母大写即可；另外一种较为正规的 格式可将除了少于5个字母的介词、连接词和冠词之外的每一个单词的首字母大写。YES：New E-mail Address Notification；Detailed calculation

NO：detailed calculation

③.视信的内容是否重要，还可以在开头加上URGENT或者FYI（For Your Information 供参考），如：URGENT：Submit your report today!

Ⅱ称呼：

Dear ××(人名),，或者Dear Mr./Ms.××(姓),，一般正式的邮件这样就OK了，如果和你非常熟悉的人，也可以直呼其名；然后空一行换行，顶格写，不用空格。

Ⅲ正文：

①.邮件第一段开头可以说到自己是谁(This is ××(人名)from ××(公司名))，也可以不说；

②.感谢读者是邮件开场白的好办法。感谢您的读者能让对方感到高兴，特别是之后你有事相求的情况下会很有帮助。

⑴.Thank you for contacting us.如果有人写信来询问公司的服务，就可以使用这句句子开头，向他们对公司的兴趣表示感谢。

⑵.Thank you for your prompt reply.当一个客户或是同事很快就回复了你的邮件，一定记得要感谢他们；如果回复并不及时，只要将“prompt”除去即可，你还可以说，“Thank you for getting back to me.”

⑶.Thank you for providing the requested information.如果你询问某人一些信息，他们花了点时间才发送给你，那就用该句表示你仍然对他们的付出表示感激。

⑷.Thank you for all your assistance.如果有人给了你特别的帮助，那一定要感谢他们！如果你想对他们表示特别的感激，就用这个句子，“I truly appreciate for your help in resolving the problem.”

⑸.Thank you raising your concerns.就算某个客户或是经理写邮件给你对你的工作提出了一定的质疑，你还是要感谢他们。这样你能表现出你对他们的认真态度表示尊重及感激。同时，你也可以使用，“Thank you for your feedback.”

③.正文中，段与段之间也是空一行，再顶格写。注意：正文的内容你需要注意5C原则：Clear(信息明了)、Complete(内容完整)、Correct(准确无误)、Concise(简明扼要)、Courteous(礼貌周到)

⑴.正文中的人称选择：I, You, We等，如果邮件很长的话，you的使用不能过多；I和We的区别是显而易见的，生意上、客户之间一般都是用We，你是代表公司的；当然该用I表示你个人的时候还是要用I的，视具体情况而定。语气和宾词的运用得当能决定你的礼貌程度。如：

NO: You will be pleased to learn that you have been selected to serve on our advisory board.Your prompt response will be appreciated.(好像欠你一样)

YES: I am pleased that our board has selected you as the best qualified candidate to serve on our advisory board.I hope you’ll agree to serve.(这就友善多了)

NO: Your book was well written and comprehensive.(不用你来判断我呀~~)

YES: I thoroughly enjoyed your book and found an answer to every one of my

questions about performance appraisals.(客气一点,人家受落)

⑵.切忌主客不分或模糊

例子：Deciding to rescind the earlier estimate, our report was updated to include $40,000 for new equipment.应改为：Deciding to rescind our earlier estimate, we have updated our report to include $40,000 for new equipment.(We我们是主语, 不是report。)

⑶.句子不要凌碎

例子：He decided not to audit the last ten contracts.Because of our previous objections about compliance.应该连在一起。

⑷.结构对称，令人容易理解。

例子: The owner questioned the occupant's lease intentions and the fact that the contract had been altered with ink markings.应改为：The owner questioned the occupant's lease intentions and ink alterations of the contract.⑸.单复数不要搞乱，不然会好刺眼，看不舒服。

例如：An authorized person must show that they have security clearance.⑹.动词主词要呼应。想想这两个分别：

1）This is one of the public-relations functions that is under budgeted.2）This is one of the public-relations functions, which are under budgeted.⑺.时态和语气不要转变太多。看商务英语已经是苦事，不要浪费人家的精力啊。

⑻.选词正确

像affect和effect，operative和operational等等就要弄清楚才好用啦。

⑼.地址上的数字直接用阿拉伯数字,除了One,例子:

Ninth Avenue, North

E.15 StreetPark Avenue

One Wingren Plaza

Ⅳ结尾：

①.结尾的常用语

⑴.If you have any question or suggestion, please feel free to contact me./ Any

question or suggestion, please feel free to contact me.很常用的结尾，正文中不用说的非常详细，显得冗余，可以这样结尾，他不懂的或者建议，可以联系你。

⑵.Thank you for your help and your valuable time again./ I appreciate again for your attention and time.结尾的感谢用语

⑶.I am lookingforward to hearing from you soon./ Looking forward to hearing from you soon.期待收信人的尽快回复，这样的写法很常用，”soon”就足可以表示“尽快”的意思，不要用”as quickly as you can”这样生硬的短语，像是在下命令，很不礼貌。

⑷.Thank you for your kind cooperation.如果你需要读者帮助你做某事，那就先得表示感谢。

⑸.Thank you for your attention to this matter.与以上的类似，本句包含了你对对方将来可能的帮助表示感谢。

⑹.Thank you for your understanding.如果你写到任何会对读者产生负面影响的内容那就使用这句句子吧。

⑺.Thank you for your consideration.如果您是在寻求机会或是福利，例如你在求职的话，就用这封邮件结尾。

⑻.Thank you again for everything you've done.这句句子可以用在结尾，和以上有所不同。如果你在邮件开头已经谢过了读者，你就可以使用这句话，但是因为他们的帮助，你可以着重再次感谢你们的付出。

②.在署名自己的之前的客套话

⑴.正式一点的，客户、公司之间的：Very truly yours, Yours very truly, Yours truly,⑵.一般的就OK，如：Best Regards, Thanks and Best Regards, Sincerely yours,Yourssincerely, Sincerely, Cordially yours, Yours cordially, Cordially,然后空一行换行，你的名字、联系方式，公司的名字、联系方式、Logo等。

Ⅴ检查

在写完邮件后，先忍住，不要着急点发送按钮，检查一下，就几十秒或者一两分钟的时间。①.注意人称，时态，语法，名词单复数等细节.②.内容大概用5C原则检查一下，现在的工作中用到的邮件一般都不会很长。

注意：这是个人推荐的一种英文书写方式（段与段之间空一行，顶格写），还有一种就是段与段之间可以不用空一行，但是每段开头都要缩进4个字符，类似于中文的书写方式，这种方式也是没有错误的，只是看个人的喜好。

第三篇：英文商务邮件自我介绍

英文商务邮件自我介绍范文

英文商务邮件自我介绍范文

从中华人民共和国驻......大使馆商务参赞处获悉贵公司名称和地址，现借此机会与贵方通信，意在达成一些实际交易为开端，以建立业务系。

1.Having had your name and address from the Commercial Counselor's office of the Embassy of the People's Republic of China in..., we now avail ourselves of this opportunity to write to you and see if we can establish business relations by a start of some Practical transactions.从中国国际贸易促进会获悉，你们有意采购电器用具。

2.We have heard from China Council for the Promotion of International Trade that you are in the market for Electric Appliances.驻贵地的中国领事向我们介绍，你公司是......生产......(商品)的大出口商。

3.Your name has been recommended to us by the Chinese Consul stationed in your city as large exporters of...goods produced in....从......获悉你们行名及地址并了解你们是......有经验的进口商。现向你们开报......，盼能在贵地市场推销。

4.From..., we have obtained your name and address and understand that you are experienced importers of....We have pleasure in offering you...of which we would appreciate your pushing the sale on your market.从......获悉你公司专门经营......，现愿与你公司建立业务关系。

5.We learn from...that your firm specializes in..., and would like to establish business relationship with you.承......的介绍，获悉你们是......有代表性的进口商之一。

6.Through the courtesy of....we have learned that you are one of the representative importers of...据纽约司密斯公司所告，得悉你公司名称和地址，并得知你们......日本东京商会已把你行介绍给我们。

7.Your name and address has been given to us by Messrs.J.Smith & Co., Inc.,

第四篇：英文商务邮件常用句型

65个商务邮件常用语(中英对照）

1.If you’re any questions please let me know.如有任何问题，请告诉我。2.Please refer tentative schedule as follow: 请参照下面的暂定计划 3.Please recheck your record and advise if you find any differences.4.We are following your instruction on the basis of your confirmation我们在您确认的基础上按您的指示行事。

5.Hare are you doing 还好吧？ 6.Thanks in advance and best regards.7.Looking forward seeing you soon.8.If there is anything else I can help, please let me know.9.here`s why: 原因如下

10.Please review, and let’s discuss how we should move forward.请检讨，并让我们一起讨论我们应该怎样继续。

11.We would like to lock up this business.我们想锁定这笔生意

12.Once you respond to the above questions, we will decide which option we would like to pursue.你们对上述问题回复后，我们会立即决定我们会选择哪个方案。13.Thanks for your understanding.谢谢您的谅解

14.Also please let me know if you need any other information 另外，你们还需要其他信息吗？ 15.Will get back to you ASAP.会尽快回复你！16.Let`s discuss this then 到时我们讨论下这个问题。

17.Please review the below email our US office and advise.请查看以下我们US办公室发的E-mail并进行回复

18.Noted and understand all below.19.Please review and advise us with any questions.20.Let`s give it a try to make it happen…It is for a good cause让我们试试吧…这是值得支持的 21.There are a lots of lose ends now…How once you going to execute this?现在有很多问题，我们怎样处理

22.As I explained over the phone，today,如同我今天在电话中解释的那样 23.Since we will have one chance only.既然我们只要一个选择 24.Please note and proceed as is,请注意，并按现况继续 25.Please see the reply below in red 请看如下红色的回复 26.Please check at your side and comment 请你们那边检讨一下并回复。27.Noted and understand all below, see reply in bold black(请看黑色粗体回复）

28.Please forward to JACK for comment and corrective action.评价和纠正措施提供给JACK 29.This is good news, You did a really good job!30.Noted all below and attached files with thanks.Here is the summary of our findings:以下是我们的结果总结

31.Looking forward to hearing back from you tomorrow(盼明天收到你的回复）32.Please advise us with your comments 请把你的看法告诉我们 33.Please advise 请回复

34.Noted all below with thanks, see reply in red.35.Sorry for confusion(混乱）36.We will let you know its result soon.37.Any updates on this request? 关于这个问题有什么新的消息吗 38.We reviewed(it)and have the following comments: 39.As we understand, 40.Please review with Jack and advise 请与JACK检讨并回复 41.Please see corrections in green below 请看如下绿色修正内容 42.Can you call me at my cell phone number(+86-137 ****-****)43.FYI=just for your reference/information… 供参考 44.To sum up… 总结如下…

45.Please discuss the above schedule and let us know the results请检讨以上计划并把结果告诉我们

46.Please review and advise with any comment 请检讨，如果有意见请回复 47.This is most/very important.48.Noted and thanks for reminding.知道了，谢谢提醒。49.Please see the attached pictures first 请先看附件的照片 50.Please see the attached technical data.请看附件的技术数据 51.Noted below with thanks.52.Please review and advise 请检讨并回复 53.Noted all below with thanks!54.Please review and confirm by reply/return.请检讨并回复确认 55.Please note and(proceed)accordingly 请相应照办

56.so,we would like to proceed as follows 所以，我们想按下列计划进行 57.Please confirm you understand.请确认你能理解

58.Based on this information, I need the following to happen:基于这一点，我需要以下事情能做到

59.This is a very urgent matter-please make sure the above happens.这是非常急迫的事情--请确认以上能做到

60.Thank you very much for you assistance(支持）

61.This is good news-thanks for the help with regards to this matter 62.Please comment.请评价 63.Thanks and best regards, 64.缩写

LPG=液化气

LNG=液化天然气

Rgds=regards

IMT=同时

BP=商业计划

MOQ=最小的订购批量

IM=网络会议

MCU=掩膜

P.S.=附言

pls=please

ASAP=尽快 65.As discussed before,如我们之前讨论的 英文商务邮件必懂句型

1.Initiate a meeting

发起会议

I would like to hold a meeting in the afternoon about our development planning for the project A。

今天下午我建议我们就A项目的发展计划开会讨论一下。

I suggest we have a call tonight at 9:30pm(China Time)with you and Brown.Please let me know if the time is okay for you and Ben。

我建议我们今晚九点半和Brown小聚一下，你和Ben有没有空？

We’d like to have the meeting on Thu Oct 30.Same time。

十月三十号(周四)，老时间，开会。

Let’s make a meeting next Monday at 5:30 PM SLC time。

下周一盐湖城时区下午五点半开会。

I want to talk to you over the phone regarding issues about report development and the XX project。

我想跟你电话讨论下报告进展和XXX项目的情况。

2.Seeking for more information/feedbacks/suggestions

咨询信息/反馈/建议

Shall you have any problem accessing the folders, please let me knows。

如果存取文件有任何问题请和我联系。

Thank you and look forward to having your opinion on the estimation and schedule。

谢谢你，希望能听到更多你对评估和日程计划的建议。

Look forward to your feedbacks and suggestions soon。

期待您的反馈建议！

What is your opinion on the schedule and next steps we proposed?

你对计划方面有什么想法？下一步我们应该怎么做？

What do you think about this?

这个你怎么想？

Feel free to give your comments。

请随意提出您的建议。

Any question, please don’t hesitate to let me know。

有任何问题，欢迎和我们联系。

Any question, please let me know。

有任何问题，欢迎和我们联系。

Please contact me if you have any questions。

有任何问题，欢迎和我们联系。

Your comments and suggestions are welcome!

欢迎您的评论和建议！

Please let me know what you think?

欢迎您的评论和建议！Do you have any idea about this?

对于这个您有什么建议吗？

It would be nice if you could provide a bit more information on the user’s behavior。

您若是能够就用户行为方面提供更多的信息就太感激了！

At your convenience, I would really appreciate you looking into this matter/issue。

如果可以，我希望你能负责这件事情。

3.Give feedback

意见反馈

Please see comments below。

请看下面的评论。

My answers are in blue below。

我的回答已标蓝。

I add some comments to the document for your reference。

我就文档添加了一些备注，仅供参考。

4.Attachment

附件

I enclose the evaluation report for your reference。

我附加了评估报告供您阅读。

Please check the attached file for today’s meeting notes。

今天的会议记录在附件里查收。

The attachment is the design document, please review it。

设计文档在附件里，请评阅。

For other known issues related to individual features, please see attached release notes。

其他个人特征方面的信息请见附件。

5.Point listing

列表

Today we would like to finish following tasks by the end of today: 1…….2……。

今天我们要完成的任务：1…….2……。

Some known issues in this release: 1…….2……。

声明中涉及的一些问题：1…….2……。

Our team here reviewed the newest SCM policy and has following concerns: 1…….2……。

我们阅读了最新的供应链管理政策，做出如下考虑：1…….2……。

Here are some more questions/issues for your team: 1…….2……。

以下是对你们团队的一些问题：1…….2……。

The current status is as following: 1……2……

目前数据如下：1……2……

Some items need your attention: 1…….2……。

以下方面需提请注意：1…….2……。

6.Raise question

提出问题

I have some questions about the report XX-XXX

我对XX-XXX报告有一些疑问。

For the assignment ABC, I have the following questions: …

就ABC协议，我有以下几个问题：……

7.Proposal

提议

For the next step of platform implementation, I am proposing…

关于平台启动的下一步计划，我有一个提议……

I suggest we can have a weekly project meeting over the phone call in the near future。

我建议我们就一周项目开一个电话会议。

Achievo team suggest to adopt option A to solve outstanding issue…

Achievo团队建议应对突出问题采用A办法。

8.Thanks note

感谢信

Thank you so much for the cooperation。

感谢你的合作！

I really appreciate the effort you all made for this sudden and tight project。

对如此紧急的项目您做出的努力我表示十分感谢。

Thanks for your attention!

谢谢关心！

Your kind assistance on this are very much appreciated。

我们对您的协助表示感谢。

Really appreciate your help!

非常感谢您的帮助！

9.Apology

道歉

I sincerely apologize for this misunderstanding!

对造成的误解我真诚道歉！

I apologize for the late asking but we want to make sure the correctness of our implementation ASAP。

很抱歉现在才进行询问，但是我们需要尽快核实执行信息。

邮件范文

1.Dear Mr./Ms，Mr.John Green, our General Manager, will be in Paris from June 2 to 7 and would like to come and see you, say, on June 3 at 2.00 p.m.about the opening of a sample room there.Please let us know if the time is convenient for you.If not, what time you would suggest.Yours faithfully，尊敬的先生/小姐

我们的总经理约翰格林将于六月2日到7日在巴黎，有关在那开样品房的事宜，他会于六月3日下午2：00点拜访您。

请告知这个时间对您是否方便。如不方便，请建议具体时间。

您诚挚的 Back to Top

<回信>

Dear Mr./ Ms，Thank you for your letter informing us of Mr.Green's visit during June 2-7.Unfortunately, Mr.Edwards, our manager, is now in Cairo and will not be back until the second half of June.He would, however, be pleased to see Mr.Green any time after his return.We look forward to hearing from you.Yours faithfully，尊敬的先生/小姐

谢谢来函告知我方六月2-7日格林先生的来访。不巧，我们的总经理艾得华先生现正在巴黎，到六月中旬才能回来。但他回来后愿意在任何时间会见格林先生。

希望收到您的来信。

您诚挚的 Back to Top

2.Dear Mr/Ms，I represent the W/P Electronics Company in Dallas, and will be in Kunming from next Monday to Friday,(October 5-9).I should like to call on you to discuss our new monitor.Would 0930 hours on Tuesday, October 6 be convenient?

I shall be in Beijing, at the Great Wall Hotel, from Tuesday, September 29, until Sunday, October 4, where a message will reach me.If the day is not convenient, will you please suggest another.Yours faithfully

尊敬的先生/小姐

我是达拉斯W/P电子公司的代表，将于下周一到周五（10月5-9日）住留昆明。我乐于请您商讨我们新的显示器。星期二即10月6日上午09：30是否方便？

从周二，即9月29日，我将住在北京的长城宾馆，直到周六，即10月4日，在那会有通知给我。如商讨日期不方便，请另外建议。

Back to Top

<回信>

Dear Mr/Ms，Thank you for your letter of September 26.We shall be very pleased to see you and discuss your new monitor, but October 6 is not suitable.We will be happy to meet with you at 9:30 a.m.on Wednesday, October 7, if the time is convenient for you.We look forward to meeting you.Yours faithfully

尊敬的先生/小姐

我们将很高兴与您会面并与您商谈新的显示器，但10月6日不太合适。如方便的话，我们愿在10月7日与您会面。

期待与您见面。

您诚挚的 Back to Top

3.Dear Mr./ Ms，I am at present in Hamburg visiting the harbour with a view to making known our new type of container for use in Europe.I shall be in Antwerp on Wednesday, 4th June, and should like to call on you at 2.00 p.m.on that day.If I do not hear from you to the contrary, I shall assume that it will be convenient for me to call at that time.Yours faithfully

尊敬的先生/小姐

我现正在汉堡参观港口，以让欧洲了解并使用我们的新型集装箱。

星期三即六月4日，我将到安特卫普，我会于当天下午2：00打电话给你。

对此约定如不来信，我将认为于这个时间打电话是方便的。

您诚挚的 Back to Top

4.Dear Mr./ Ms，Mr.Jack Baron, our personnel director, has asked me to acknowledge your application for the post of accountant and to ask you to come to see him on Friday afternoon, 5th July, at half past two.I will appreciate your letting me know whether you will be able to come.Yours faithfully

尊敬的先生/小姐

杰克巴伦先生，我们的人事主任，让我向你申请会计职位表示感谢，并请你于7月5日星期五的下午两点半来见他。

是否能来，请告知，多谢。

您诚挚的 Back to Top

< 回信>

Dear Mr./ Ms，Thank you for your letter of yesterday inviting me to come for an interview on Friday afternoon, 5th July, at 2:30.I shall be happy to be there as requested and will bring my diploma and other papers with me.Yours faithfully

尊敬的先生/小姐

谢谢昨日来信通知我面试，我将于要求的7月5日，周五下午两点半到达，并带去我的证书及其它书面材料。

你诚挚的 Hi Paolo, Have a nice day!It’s greeting from Candice from China Merchants Logistics.We haven't contacted with each other for several weeks.How are you these days? Last time we talk about quotation of price and trial operation.Does Marcegaglia have any logistics requirement these days? And do we have any cooperation opportunities recently or in the near future?

CML sincerely hopes to be your logistics partner.Look forward to your feedbacks and suggestions soon。Also please let me know if you need any other information.Thank you!Pls give my best wishes to your family.

第五篇：英文商务邮件礼仪

关于英文商务email的问题

“在商务交往中要尊重一个人，首先就要懂得替他节省时间”，电子邮件礼 仪的一个重要方面就是节省他人时间，只把有价值的信息提供给需要的人。写 Email 就能看出其人为人处世的态度。你作为发信人写每封 Email 的时候，要想到收信人会怎样看这封 Email，时刻站在对方立场考虑，将心比心。同时勿对别人之回答过度期望，当然更不应对别人之回答不屑一顾。

以下职业电子邮件中礼仪问题，希望能给您的工作带来帮助！

一、关于邮件主题 主题是接收者了解邮件的第一信息，因此要提纲挈领，使用有意义的主题行，这样可以让收件人迅速了解邮件内容并判断其重要性。

1．一定不要空白标题，这是最失礼的；

2．标题要简短，不宜冗长，不要让 outlook 用，才能显示完你的标题；

3.标题要能反映文章的内容和重要性，切忌使用含义不清的标题，如“王先 生收”；

4．一封信尽可能只针对一个主题，不在一封信内谈及多件事情，以便于日后 整理；

5．可适当用使用大写字母或特殊字符（如“*!”等）来突出标题，引起收件人注意，但应适度，特别是不要随便就用“紧急”之类的字眼；

6． 回复对方邮件时，可以根据回复内容需要更改标题，不要 RE、一大串。RE

二、关于称呼与问候

1．恰当地称呼收件者，拿捏尺度

1.1 邮件的开头要称呼收件人。这既显得礼貌，也明确提醒某收件人，此邮 件是面向他的，要求其给出必要的回应；在多个收件人的情况下可以称呼大家、ALL。

1.2 如果对方有职务，应按职务尊称对方，如“x 经理”；如果不清楚职务，则应按通常的“x 先生”、“x 小姐”称呼，但要把性别先搞清楚。

1.3 不熟悉的人不宜直接称呼英文名，对级别高于自己的人也不宜称呼英文 名。称呼全名也是不礼貌 的，不要逮谁都用个“Dear xxx”，显得很熟络。

2．Email 开头结尾最好要有问候语 最简单的开头写一个“HI”，中文的写个“你好”；结尾常见的写个 Bes t Regards，中文的写个“祝您顺利”之类的也就可以了。俗话说得好，“礼多人不怪”，礼貌一些，总是好的，即便邮件中有些地 方不妥，对方也能平静的看待。

三、职场的电子邮件礼仪

1.Email 正文要简明扼要，行文通顺 Email 正文应简明扼要的说清楚事情；如果具体内容确实很多，正文应只 作摘要介绍，然后单独写个文件作为附件进行详细描述。正文行文应通顺，多用简单词汇和短句，准确清晰的表达，不要出现让人 晦涩难懂的语句。

2.注意 Email 的论述语气 根据收件人与自己的熟络程度、等级关系；邮件是对内还是对外性质的不 同，选择恰当的语气进行论述，以免引起对方不适。尊重对方，请、谢谢之类的语句要经常出现。电子邮件可轻易地转给他人，因此对别人意见的评论必须谨慎而客观。邮 “ 件门”就是深刻的教训！

3.Email 正文多用 1234 之类的列表，以清晰明确。如果事情复杂，最好 1、2、3、4 的列几个段落进行清晰明确的说明。保持你的每个段落简短不冗长，没人有时间仔细看你没分段的长篇大论。

4.一次邮件交待完整信息 最好在一次邮件中把相关信息全部说清楚、说准确。不要过两分钟之后再 发一封什么“补充”或者“更正”之类的邮件，这会让人很反感。

5.尽可能避免拼写错误和错别字，注意使用拼写检查 这是对别人的尊重，也是自己态度的体现。如果是英文 Email，最好把拼写检查功能打开。在邮件发送之前，务必自己仔细阅读一遍，检查行文是否通顺，拼写是否 有错误。

6.合理提示重要信息 不要动不动就用大写字母、粗体斜体、颜色字体、加大字号等手段对一些 信息进行提示。合理的提 示是必要的，但过多的提示则会让人抓不住重点，影 响阅读。

7.合理利用图片，表格等形式来辅助阐述 对于很多带有技术介绍或讨论性质的邮件，单纯以文字形式很难描述清 楚。如果配合图表加以阐述，收件人一定会表扬你的体贴。

8.不要动不动使用¤之类的笑脸字符，在商务信函里面这样显得比较轻佻 Business Email 不是你的情书，所以¤之类的最好慎用。只用在某些你确实需要强调出一定的轻松气氛的场合。

四、夹带附件

1.如果邮件带有附件，应在正文里面提示收件人查看附件；

2.附件文件应按有意义的名字命名，不可用外星人才看懂的文件名；

3.正文中应对附件内容做简要说明，特别是带有多个附件时；

4.附件数目不宜超过 4个，数目较多时应打包压缩成一个文件；

5.如果附件是特殊格式文件，因在正文中说明打开方式，以免影响使用；

6.如果附件过大（不宜超过 2MB），应分割成几个小文件分别发送；

7.尊重对方的习惯，不主动发起英文邮件； 如果对方与你的邮件往来是采用中文，请不要自作聪明的发送英文邮件给 他；如果对方发英文邮件给你，也不要老土的用中文回复。

8.选择便于阅读的字号和字体。选择便于阅读的字号和字体。中文老实点用宋体或新宋体，英文就用 Verdana 或 Arial 字型，字号用 五号或 10 号字即可。这是经研究证明最适合在线阅读的字号和字体。不要用稀奇古怪的字体或斜体，最好不用背景信纸，特别对公务邮件。

五、结尾签名 每封邮件在结尾都应签名，这样对方可以清楚的知道发件人信息。虽然你的 朋友可能从发件人中认出你，但不要为你的朋友设计这样的工作。

1.签名信息不宜过多 电子邮件消息末尾加上签名档是必要的。签名档可包括姓名、职务、公司、电话、传真、地址等信息，但信息不宜行数过多，一般不超过 4 行。你只需将一些必要信息放在上面，对方如果需要更详细的信息，自然会与你 联系。引用一个短语作为你的签名的一部分是可行的，比如你的座右铭，或公司 的宣传口号。但是要分清收件人对象与场合，切记一定要得体。

2.不要只用一个签名档 对内、对私、对熟悉的客户等群体的邮件往来，签名档应该进行简化。过 于正式的签名档会让对方显得疏远。你可以在 OUTLOOK 中设置多个签名档，灵活调用。

3.签名档文字应选择与正文文字匹配，简体、繁体或英文，以免出现乱码。字号一般应选择比正文字体小一些。

六、邮件回复

1.及时回复 Email 收到他人的重要电子邮件后，即刻回复对方一下，往往还是不可少的，这是 对他人的尊重，理想的回复时间是 2 小时内，特别是对一些紧急重要的邮件。对每一份邮件都立即处理是很占用时间的，对于一些优先级低的邮件可集中 在特定时间处理，但一般不要超过 24 小时。如果事情复杂，你无法及时确切回复，那至少应该及时的回复说“收到了”，我们正在处理，一旦有结果就会及时回复。不要让对方苦苦等待，记住：及时做 出响应，哪怕只是确认一下收到了。如果你正在出差或休假，应该设定自动回复功能，提示发件人，以免影响工 作。2.进行针对性回复 当回件答复问题的时候，最好把相关的问题抄到回件中，然后附上答案。不要用简单的，那样太生硬了，应该进行必要的阐述，让对方一次性理解，避免 再反复交流，浪费资源。

3.回复不得少于 10个字 对方给你发来一大段邮件，你却只回复“是的”、“对”、“谢谢”、“已 知道” 等字眼，这是非 常不礼貌的。怎么着也要凑够 10个字，显示出你的尊重。

4.不要就同一问题多次回复讨论，不要盖高楼 如果收发双方就同一问题的交流回复超过 3 次，这只能说明交流不畅，说 不清楚。此时应采用电话 沟通等其它方式进行交流后再做判断。电子邮件有时并不是最好的交流方式。对于较为复杂的问题，多个收件人频繁回复，发表看法，把邮件越 RE 越高，这将导致邮件过于冗长笨拙而不可阅读。此时应即是对之前讨论的结果进行小结，删减瘦身，突出有用信息。

5．要区分 Reply 和 Reply All（区分单独回复和回复全体）如果只需要单独一个人知道的事，单独回复给他一个人就行了。如果你对发件人提出的要求做出结论响应，应该 replay all，让大家都知 道；不要让对方帮你完成 这件事情。如果你对发件人的提出的问题不清楚，或有不同的意见，应该与发件人单独 沟通，不要当着所有人的面，不停的 RE 来 RE 去，与发件人讨论。你们讨论好了再告诉大家。不要向上司频繁发送没有确定结果的邮件。点击“回复全部”前，要三思而行！

6.主动控制邮件的来往 为避免无谓的回复，浪费资源，可在文中指定部分收件人给出回复，或在 文末添上以下语句：“全 部办妥”、“无需行动”、“仅供参考，无需回复”。

七、正确使用发送，抄送，密送 正确使用发送，抄送，要区分 To 和 CC 还有 BCC（区分收件人、抄送人、秘送人）

1．To 的人是要受理这封邮件所涉及的主要问题的，理应对邮件予以回复响 应。

2．而 CC 的人则只是需要知道这回事，CC 的人没有义务对邮件予以响应，当然如果 CC 的人有建议，当然可以回 Email。

3．而 BCC 是秘送，即收信人是不知道你发给了 BCC 的人了的。这个可能用 在非常的场合。

4．TO，CC 中的各收件人的排列应遵循一定的规则。比如按部门排列；按职 位等级从高到低或从低到高都可以。适当的规则有助于提升你的形象!

5．只给需要信息的人发送邮件，不要占用他人的资源。

6．转发邮件要突出信息。

八、注意事项

1．在你转发消息之前，首先确保所有收件人需要此消息；

2．转发敏感或者机密信息要小心谨慎，不要把内部消息转发给外部人员，或 者未经授权的接收人；

3．如果有需要 还应对转发邮件的内容进行修改和整理，以突出信息；

4．不要将 RE 了几十层的邮件发给他人，让人摸不着头脑；

5．对外重要文件必须经高阶主管认可签字转为 PDF 文件，或由高阶主管亲 自发送；

6．所有的电子邮件应自我 Double check 后才发出。

【点评】

1、沟通的效果，面对面最好，电话次之，邮件最差；

2、以后发送的邮件切记不要出现无标题之类，这样给收件人后期查询带来很多 不便，同时也给收件人留下一个不好的印象；

3、如果前后发送同一个主题的邮件，但是邮件的内容有所变化，应在邮件标题 中有所提示，如（更新）字样，当然，最好的方式是一步到位；

4、准确把握收件人、抄送人、密送人的不同使用方法及不同；

5、一个邮件通常只包含一件事情；

6、邮件的征文应突出主题，便于收件人阅读所要表达的重点，如果内容太多，可在邮件正文简明扼要的概括下内容要点，并注明详细内容请参看附件；

7、特殊格式的文件，需注明打开的方式，这样给使用者会带来更多的方便；

8、对财务人员来说，在报送报表、应收账款等情况时，可注明“**年**月** 公司**报表”，在报送应收账款时，可注明“**公司应收账款表（截止**月* *日）”，这样可以使人更加方便的阅读，也便于后期查看；

9、日常在发送邮件时，可以在 word 里面先进行输入，然后再复制到邮箱里，一方面在 word 里面便于编辑，另一方面 word 提供了自动保存功能，可以使 我们更高效的工作，最后还可以利用 word 提供的【工具】-【拼写和语法】 来检查是否存在语法错误；邮件沟通较之面对面交流的一大优势在于，你可以借助一切力量使得你撰写的邮件准 确无误得表达你的意图，而不必担心发音不标准或语法错误等让人尴尬的掉链子情况 发生。”