渣打银行应聘题库—Customer service calls

第一篇：渣打银行应聘题库—Customer service calls

 Customer service calls

 What percentage regarding payment last year: 25%

 Asia-Pacific countries increase from last to this year: 300,000

 What percentage of calls last year was from North America: 18%

 1/3 of complaints calls last year were from countries in Europe: not possible

to say

第二篇：渣打银行应聘题库—Computer games review

 Computer games review

 How much higher was the total revenue for the NCG platform compared to

the BGD platform from year 4 onwards: 47

 By what percentage did the revenue for the XBX platform drop from Year 1

to Year 2: 70%

 In percentage terms, which platform showed the largest decrease in annual

revenue from Year 3 to Year 4: CBA

 In percentage terms, PA platform showed a larger decrease in annual

revenue from year 1 to year 2 than PD 1 platform: True

第三篇：渣打银行应聘题库—Quality index chart

 Quality index chart

 If the trend for factory 3 from year 1 to 5 continues, what would be the

quality index in year7: 75

 In which year did the index for all 3 fall compared with previous year: No

year

 What percentage did the index in factory 2 increase from year 1 to 5: 20%  Factory 1 index showed between year 4 & 5 the same as Year 2 & 3: False 

第四篇：渣打银行应聘题库—Club membership trends

 Club membership trends

 Year 3 to 5 continues, what would be the membership of activate in year 7:

2,000

 What percentage did total membership of all four increase over the 5 years:

50%

 Which club the greatest proportional change from 3 to 4: Zone one

 River fitness and carter’s showed the same proportional increase between

year 1 and 3: False

第五篇：渣打银行应聘题库—Company market share

 Company market share

 Company B accounted for total units sold in Quarter 2: 35%

 How many units did company F sell less in Q2 to Q1: 13

 How many units were sold by C in Q1: 357  Which company accounted for the greatest market share in terms of units

sold in Q1: company B