第一篇:酒店介绍英文作文
题目The Home Hotel正文第一段With the economy developing, there are increasingly hotels in our city.So it is very convenient for us to travel or business out to other place.Here I will introduce a hotel, which is of high quality in severe, near our school.(52)
第二段
The hotel named “Home Hotel”, it means stay in the hotel make you as comfortable as in your own home.The hotel located in CuiHua Road, YanTa District, Xi’An.It’s about 1 kilometer far from our campus.The transportation is very convenient for many public buses could reach there at any day time.You needn’t worry to find it, for the hotel is surrounded by a post office in the south and a private clinic in the east.(81)
第三段
The hotel is of Five-Star, the capacity of the hotel is large enough to hold 1000 people at the same time.There are facilities such as swimming pools and inside gyms for you to exercising.Meanwhile, there are some recreational facilities like coffee bars and reading room in the top floor of the hotel for you to relax.(58)
第四段结尾
It is necessary for us to learn about the basic overview of the Home Hotel, for it is popular among people, and it is supposed to help you in the future when you need it.(35)
第二篇:金穗酒店英文介绍
酒店介绍Introduction
Jin Sui Grand Hotel is located in 1300 Fuqian Street, Xintai City, across City Hall.It’s a four-star comprehensive hotel, offering catering and accommodations, with the theme of Jin Sui Culture.Our hotel is attached to Jin Sui Ltd.Co.with a floor area of 4000 m2 and a business area of 7000 m2.The elegant environment and convenient transportation make it the perfect choice for guests to travel in holiday, travel on business or entertain friends.客房Guest Room
The hotel possesses 85 different types of rooms, including luxury suites, double-bed rooms and large-bed rooms.Fancy sanitary and bathroom facilities, warm and sweet design and intimate service make you feel at home.餐饮Catering
We have 19 well-decorated Chinese restaurant single rooms, 1 elegant buffet or table service dining hall, 2 luxury multi-function halls.400 persons can eat here at a time.It is the first choice to entertain friends or hold meetings.Our maximum accommodations adds up to approximately 700 guests.Our culinary team combines seafood in East Shandong with local-flavor dishes, providing dozens of dumplings for you to choose from.You can enjoy the taste of various delicious foods here.多功能厅Multi-function Hall
Luxury multi-function halls on the 2nd and 3rd floor can house 400 persons to dinner at a time.Simple and cozy decoration is fit for Chinese or Western wedding parties.Luxury multi-function halls are equipped with a LED screen , a projector and other stereo equipment.We can host all kinds of tea parties, symposiums, training sessions, product promotions and business communications according to your taste after transformation.
第三篇:酒店前厅部工作英文介绍
The main operating policies for the staff working in Front Desk:
The receptionists working in front desk can not be late for their work and should maintain their own images, paying attention to keep their clothes clean, showing their warm welcome to all the guests, no eating snacks, no smoking, no shouting to the guests, no sleeping and reading novels and not doing anything else that is not related to the job of the front desk receptionist.In addition, the working staff can not be allowed to enter into the front desk manager’s office without any previous permission, it’s forbidden to demand tips from guests and to use the hotel phones to make personal calls, and the receptionist on duty should sign her name in order to check the relevant follow-up work such as changing rooms, checking rooms, etc.The first shift is called morning shift which is form 7am to 3pm, a few wake-up service will be done for the morning shift staff and most guests will check out during the shift, but still some guests will check in during the time, and the noon meal time is just only twenty to thirty minutes for them and the time will be less if suddenly comes a traveling group with dozens of people.At last they have to check the numbers of the room keys before the end of their work.The afternoon shift is from 3pm to 11pm.There are many guests to check in during the time and they have to check the numbers of the room keys in prior to start to their work.In most cases, they have enough supper time.When there are some strangers walking slowly in the hotel hall, they are obliged to tell security personnel in case that some guest is cheated to result in property loss.The policies for Concierge/Bell services:
Bell boys or bell men will supply guiding service for the guests, especially for those who have some luggage, showing the correct way to the room for the guests in first time.The staff working in concierge department are obliged to help the guests carry their luggage and there are always a lot of suitcases for the guests from foreign countries, so they have to use luggage carts to take these luggage to its corresponding rooms if suddenly comes a group with dozens of people.Second, the bellmen have to help save their suitcases or anything else if the guests have the demand of saving their own things, and then the staff’s name will be signed in a special card which is filled in the relevant luggage saving information.The guest will have to show the card to get back his own suitcases and he will have to show his identity card to the front desk staff to check his correct information if the guest has lost his card of getting back his suitcases or bags.At last, similarly the guests must show his own identity card and the bell men are obliged to check the information with the receptionists before their helping the guest deliver his own articles.
第四篇:酒店英文
Unit 4 At the Hotel
在酒店 Special Terms 专业词汇
hotel
commercial hotel
饭店 商务饭店
resort hotel
旅游胜地饭店
apartment hotel
公寓饭店
Luxury(5-star)
五星
High comfort(4-star)
四星
Average comfort(3-star)三星
Some comfort(2-star)
二星 Economy(1-star)
一星
reception
front desk
接待处 前台
housekeeping department 房务部,管家部 food and beverage department 餐饮部
entertainment department 康乐部 resident manager
住店经理
duty manager
值班经理
lobby manager
大堂副理
supervisor
主管
captain
cashier
receptionist
floor attendant 领班
收银员, 出纳员
接待员 楼层服务员
room maid
打扫客房的女服务员
bellboy,bellman
行李员 reservation
book
vacancy
vacant room
room rate
voucher
预约;预订 预订 空房 空的房间 房价
凭证,券
single room
人房
double room
twin room
双人房 双床间
triple room
suite
lobby
banquet room
restaurant
coffee shop
cafeteria
health center
sauna
massage parlor
beauty parlor
barber shop
tennis court
bowling alley
billiard room
三人房 套房
大堂
宴会厅
餐厅
咖啡厅
自助餐厅
健身房
桑拿浴室
按摩室
美容室
理发室
网球场
保龄球场
桌球室
mahjong and chess room 棋牌室
souvenir shop
fire exit
纪念品商店
火警出口
bathroom
shower
shower curtain
shower head
toilet
refrigerator
Pay-TV
safe-box
wall lamp
(客房内的)洗澡间
淋浴
浴帘 淋浴喷头 抽水马桶
电冰箱
收费电视
保险箱 壁灯
television remote control 电视遥控开关 discount
service charge
extra charge
sold out
fully booked
check in
check out
arrival time
折扣 服务费 额外费用 卖完了 全被订满
入住
结帐离店,退房
到达时间
departure time settle accounts key card
laundry service
laundry list
离开时间
结帐 钥匙卡
洗衣服务
洗衣单
洗衣袋
洗衣费
快洗服务 干洗
烫衣服 laundry bag
laundry charge
express service
dry cleaning
press
express service charge 快件收费 50%
blouse
coat
dress
panties
nightdress
underpants
加收50% 女上衣
女短大衣
连衣裙
女短裤
女睡衣
男短裤
pajama
shirt
jacket
zipper
button
clothes hanger hair dryer
shoe shining paper
towel
toothbrush
toothpaste
shampoo
shower cap
cotton swabs
toilet soap
toilet paper
男睡衣
男衬衣
外套,短上衣
拉链
纽扣 衣架
干发机
擦鞋纸
毛巾
牙刷
牙膏
洗发液
浴帽
棉签
香皂
卫生纸
情景对话
4.Asking for Hotel Services 要求店内服务
Scene 1
(A: Floor Attendant;B: Tourist)A: Housekeeping.May I come in? B: Yes, come in.A: Good evening, sir.Did you call for service?
B: Yes.The air conditioner doesn’t work.A: I'm sorry, sir.A repairman will come and check it right away.B: One more thing.Do you have larger size slippers than the ones that I have in my room? They are too small for me.A: I’m not really sure, sir.But I’ll try and see if I can get you a pair of larger ones.Anything else I can do for you? B: I need a couple more of clothes hangers.A: I’ll fetch you some right away.Is four hangers enough? B: Yes.That’s more than enough.Thank you.Scene 3
(A: Head waiter of the Room Service;B: Tourist)
A: Room service.May I help you?
B: Yes.I’d like to have my breakfast in my room tomorrow morning.Could you send it here? I’m in Room 1512.A: Certainly, sir.We provide very good room service.What would you like?
B: I’d like to have a full breakfast.A: What kind of juice would you like? B: Orange juice.A: Would you like sausage, bacon or ham? B: Sausage, please.A: How would you like your eggs, sir, Fried or boiled? B: Two fried eggs, sunny-side up.A: Very well, sir.So that’s orange juice, sausage and eggs, sunny-side up.B: That’s right.By the way, is there any other way to have room service?
A: Yes, sir.Just check the items you would like for breakfast in your doorknob menu, mark down the time and hang it outside your door before you go to bed.A: But what should we do with the dishes when we finish our breakfast?
B: Please leave them outside your room.The waiter will come to collect them.A: I see.Thank you very much for your service.
第五篇:酒店英文
酒店英文
基本单词: Hotel宾馆酒店
Rootlots hotel 黄土情大酒店
railway station火车站
1.General Manager’s Office
总经理办公室 2.Room Department
房务部 3.Food and Beverage Department 餐饮部 4.Accounting Department
财务部
5.Engineering Department
工程部
6.Sales Department 销售部
问候语:
1.Good morning /afternoon /evening, sir/madam 早上好/下午好/晚上好,先生/女士
2.Welcome to our hotel(XX restaurant)欢迎光临我们酒店(XX餐厅)3.How do you do?
回答:How do you do.您好(初次见面)
4.How are you? 您好(较熟悉时)5.Fine, thanks 谢谢,我还好
6.It’s nice(glad)to meet you.很高兴见到您
7.What can I do for you? sir/madam
我能为您做些什么呢?先生/女士
8.I hope you enjoy your stay with us, sir/madam
希望您在我们酒店居停愉快,先生/女士
9.Please wait a moment, sir/madam
您请稍等,先生/女士
10.Please take a rest, sir/madam
您请休息一下,先生/女士 11.Certainly, sir/madam
当然可以,先生/女士
12.Any comments and suggestions are welcome, sir/madam 欢迎多提宝贵意见,先生/女士
13.Please step this way to upstairs/downstairs.请这边上楼/下楼
14.Take a seat please, sir/madam
您请坐,先生/女士
15.Would you please repeat it, sir/madam
请重复一遍好吗,先生/女士
16.Please go straight / turn right / turn left, sir/madam
请笔直走/请右转/请左转/先生/女士
17.You are welcome, sir/madam
不用谢,先生/女士
18.At your service, sir/madam
乐意为您效劳,先生/女士 19.I’m sorry to have kept you waiting, sir/madam
对不起,让您久等了。先生/女士
20.Excuse me, sir/madam
对不起,(引起对方注意),先生/女士
公共部分
21.I’m sorry to interrupt you, sir/madam
对不起,打扰您了。先生/女士
22.I apologize for this, sir/madam
我为此道歉,先生/女士
公共部分
23.That’s all right(Don’t mind), sir/madam
没关系,别在意
24.Please mind(watch)your step, sir/madam
您请当心(提醒对方)先生/女士
25.Take it easy sir/madam
您放心好了,先生/女士
26.See you later, sir/madam
等会儿见,先生/女士
公共部分 公共部分
27.Goodbye and thank you for coming, sir/madam
再见,谢谢您的光临 先生/女士
28.Goodbye sir/madam, We look forward seeing you again
再见,我们期待您再次光临。先生/女士
公共部分
29.Have a nice trip, sir/madam
先生/女士,祝您一路平安
30.I’m sorry, sir/madam It’s my fault
先生/女士,很抱歉,这是我的错。
Front Office前厅服务
一、Room Reservation客房预订
1.Would you like a room with a front view or a rear view?
你是要窗户临街的房间,还是要背街的房间?
2.In whose name is the reservation made?
是以谁的名义订的房间?
Front Office前厅服务
3.Who made the reservation, please?
请问谁预订的房间?
4.For how many nights?
您要住几个晚上?
Good morning.(用于中午以前)Good afternoon.(用于中午至下午六点以前)Good evening.(用于下午六点过后)在这些招呼语的后面接句子,例如: Good morning, sir.Are you checking-out?早上好,先生,请问您要退房吗? Good afternoon, sir.Welcome to LI JIA Hotel.中午好,先生,欢迎光临丽嘉酒店 Good evening, Ms.May I help you?晚上好,小姐,请问我能为您服务吗? 后面也可以接上自己酒店名称、部门名称,如: Good morning, sir.This is the Front Desk.May I help you? 早上好,先生。这里是服务台,请问您需要服务吗?
(三)回答 1.一般性的回答
I see, sir.我明白了,先生。Certainly, sir.好的,先生。2.请对方再等一会儿
Just a moment, please.请稍等。Thank you for waiting.您久等了,先生。
I am very sorry to have kept you waiting.很抱歉让您久等了。Could you wait a little longer, please?请您稍候好吗? 3.要麻烦客人或是拒绝客人的要求时
拒绝客人时,不要一口回绝说“No.”,要委婉一些。I am afraid I can’t do that.不好意思,我恐怕没办法那样做。Excuse me, sir.Please let me pass.不好意思,先生,麻烦让我过一下。