第一篇：商务英语接待用语
-----------【接待外宾常用英语】--------------
1、Good to meet you.很高兴见到你。
2、Glad to meet you, too.也很高兴见到你。
3、Hi, I'm zhao hai.Welcome to my hometown!嗨，我是赵海，欢迎来到我的家乡。
4、Thank you.I'm David.谢谢你，我是大卫。
5、How many times have you been to Wulumuqi？ 你来乌鲁木齐多少次啦？
6、Actually it's my first time here.实际上这是我第一次来这里。
7、I'd like to have you for dinner.我想邀您一起进餐。
8、Thanks, it would be my pleasure.谢谢，这是我的荣幸。
9、What do you feel like drinking?你想喝点什么？
10、Tea is fine with me.喝茶好了。
11、Do you like spicy food? 你喜欢吃辛辣的食物吗？
12、The spicier the better.越辣越好。
13、Would you mind if I order for us?我来点菜介意吗？
14、Sure thing, we have the same taste.当然不，我们口味相同。
15、How about some barbecue? 来点烤肉好吗？
16、No.Thank you.I’m stuffed.不，谢谢，我吃饱了。
17、It's wonderful to have friends visiting from afar.Cheers!有朋自远方来不亦乐乎。干杯！
18.To our friendship!为我们的友谊干杯!
18、Cheers!干杯！
19、Don't worry about him.It's just the alcohol talking.别理他。他在说酒话。
20、It doesn't matter, I know he's drunk.没关系，我知道他醉了。
21、You use chopsticks so well.Where did you learn?你用筷子用的真好，在哪儿学的。
22、Just now, from watching you.It's not big deal.就现在，看着你用学的，不是什么大事。
23、Sorry to keep you waiting.很抱歉让你久等。
24、No problem.没关系。
25、Sorry, I didn't hear what you said.对不起，我没听见你说什么。
26、I said: Do you want me to help you? 我说：你需要我帮你吗？
27、Thank you very much.非常感谢。
28、You're welcome.It's my pleasure.不用客气，这是我的荣幸。
29、Do you want to join me for a game of tennis? 你想和我玩一场网球吗？
30、Only if you let me win.只要你让我赢的话。
31、What a beautiful place!这地方真美！
32、I feel the same way.我有同感。
33、The winters in Xinjiang are good and cold.新疆冬天好冷。
34、You can say that again!你说得没错！
35、Have you been to the International Bazaar?你去过国际大巴扎了吗？
36、Yes!The buildings are so beautiful！去过！建筑物特漂亮！
37、Have you been to other parts of Xinjiang?你去过新疆的其它地方吗？
38、I have been toTulufan.HannasLake and Shihezi.我去过吐鲁番、哈纳斯湖和石河子。
39、How was your trip to Hannas Lake ?你去哈纳斯的旅行怎么样？
40、It was wonderful.prettygood.非常好。挺好。
41、What's your dream job?你梦想的工作是什么？
42、I've always considered owning my own company.我一直在考虑拥有我自己的公司。
43、Don't you think that more companies should invest in Xinjiang?你不认为应该有更多的公司 来新疆投资吗？
44、Indubitably.毫无疑问。
45、How's your business?生意怎样？
46、Business is booming.生意可火了。
47、Nice talking to you.很高兴和你谈话。
48、Same here.我也一样。
49、I really should be going.我真的要走了。
50、OK.Later.好吧，回见。
51、Before you go, let's take a picture together.在你走之前，一起合张影吧。
52、Sure no problem.当然没问题。
53、I hope to see you again.我希望再次见到你。
54、Me too.我也是。
55、Take care.多保重。
55、Bon voyage.一路顺风。See you again in the near future.后会有期！
56.All the best！祝你万事如意！
57.I hope you'll come back to China again!希望你能再来中国!
58.I'll do that.我一定来。
59、Sit down, please.Here is the menu.请坐，给您菜单，先生。May I take your order, sir?您要点菜吗？
15、Here is the bill.Please sign it.这是您的账单，请签字。
17、Thank you for telling us about it.谢谢您告诉我们I'll look into the matter right away.我马上去处理这件事情。
18、I assure you it wont happen again.我保证此类事情不会再发生。
【常用英语】
1、Good morning(afternoon, evening), sir(madam)早上（下午、晚上）好，先生（夫人）。
2、How do you do?您好！（初次见面）Glad to meet you.很高兴见到您。
3、How are you?您好吗？Fine, thanks.And you?很好，谢谢。您好吗？
4、Welcome to our hotel(restaurant, shop).欢迎到我们宾馆（餐厅、商店）来。
5、Wish you a most pleasant stay in our hotel.愿您在我们宾馆过得愉快。
6、I hope you will enjoy your stay with us.希望您在我们宾馆过得愉快。（客人刚入店时）I hope you are enjoying your stay with us.希望您在我们宾馆过得愉快。（客人在饭店逗留期间）I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快。（客人离店时）
7、Have a good time!祝您过得愉快！
8、***hotel, front desk.Can I help you?***饭店，前厅。您找谁？
9、Sorry, I've dialed the wrong number.对不起，我拨错号了。
10、May I speak to your general manager?能和你们总经理说话吗？Speaking.我就是。
11、Sorry, he is not in at the moment.对不起，他现在不在。Would you like to leave a message?您要留口信吗？
12、Pardon.对不起，请再说一遍，好吗？I beg your pardon.对不起，请再说一遍，好吗？英语交流用语?祝贺用语
13、Congratulations!祝贺您！
14、Happy birthday!生日快乐！
15、Happy new year!新年快乐！
16、Merry Christmas!圣诞快乐！
17、Have a nice holiday!假日快乐
18、Wish you every success!祝您成功！答谢和答应语:
19、Thank you(very much).谢谢您（非常感谢）。
20、Thank you for your advice(information, help)感谢您的忠告（信息、帮助）。
21、It's very kind of you.谢谢，您真客气。
22、You are welcome.不用谢。
23、Not at all.不用谢。
Don't mention it.不用谢。
24、It's my pleasure.非常高兴为您服务。(With pleasure.)(My pleasure.)
25、I am at your service.乐意为您效劳。
26、Thank you for staying in our hotel.感谢您在我们酒店下榻。
27、I'm sorry.很抱歉。
28、Excuse me.对不起。
29、I'm sorry, It's my fault.很抱歉。那是我的过错。
30、Sorry to have kept you waiting.对不起，让您久等了。
31、Sorry to interrupt you.对不起，打扰您了。
32、I'm sorry about this.对此表示抱歉。
33、I apologize for this.我为此道歉。
34、That's all right.没关系。
35、Let's forget it.算了吧。
饭店英语交流用语?征询和指路用语
36、Can(May)I help you?我能帮您什么吗？Yes, please.好的。
37、What can I do for you.我能为您干点什么？
8、Is there anything I can do for you?有什么能为您效劳的么
39、Just a moment, please.请稍等一下。
40、May I use your phone?我能借用您的电话吗？Certainly.当然可以。Yes, of course.然可以。
41、Go upstairs/downstairs.上楼/下楼。
42、It's on the second(third)floor.在二
（三）楼。
43、Excuse me.对不起。Where is the washroom(restroom, elevator)?请问盥洗室（休息室、电梯）在哪儿？This way, please.请这边走Turn left /right.往左转/右转。
45、It's in the lobby near the main entrance.在大厅靠近大门。
46、It's in the basement at the end of the corridor.在地下室走廊尽头。
7、Mind/(Watch)your step.请走好。
48、Please be careful.请当心。
49、Please don't leave anything behind.请别遗忘您的东西。
50、Don't worry.别担心。
51、Take it easy.放心好了。
52、Please don't smoke here.请不要在这边抽烟。
53、Goodbye.再见。
54、See you late.再见。
55、Good night.晚安。
56、See you tomorrow.明天见。
57、Goodbye and thank you for coming.再见，谢谢您的光临。
58、Goodbye and hope to see you again.再见，希望再见到您。
59、Have a nice trip!一路平安！
60、Wish you a pleasant journey!Good luck!祝您旅途愉快！祝您好运！
店英语交流用语?前厅和客房部用语
1、Have you a reservation?您预定过了吗？
2、May I know your name and room number?您能告诉我您的名字与房间号吗？
3、Here is your room key.给您房间钥匙。
4、Please pay at the cashier's desk over there.请去那边帐台付款。
5、Are these your baggage?这些是您的行李吗？
May I take them for you?我来帮您拿好吗？
6、Housekeeping, may I come in?客房服务员，我可以进来吗？
7、Leave your laundry in the laundry bag behind the bathroom oor.请把要洗的东西放在浴室门后的洗衣袋中。
8、I hope I'm not disturbing you.我希望没有打扰您。
9、One moment, madam.I'll bring them to you right away.等一会儿，夫人。我马上送来。
10、I'll send for an electrician(doctor...)我给您请电工（大夫„„）。餐饮部：
11、Sit down, please.Here is the menu.请坐，给您菜单，先生。May I take your order, sir?您要点菜吗？
12、、What would you like to have, coffee or tea?您要喝咖啡还是茶您要喝咖啡还是茶您要喝咖啡还是茶您要喝咖啡还是茶？？？？
13、Would you like to have any wine with you dinner?您用餐时要喝点酒吗？
14、Service hours are:（餐厅）供应时间是：7:00a.m.to 9:00a.m.for breakfast.早餐7点到9点。11:30a.m.to1: 30p.m.for lunch.午餐11点半到1点半。6:30p.m.to 8:30p.m.for dinner.晚餐6点半到8点半。
15、Here is the bill.Please sign it.这是您的账单，请签字。
店英语交流用语?销售用语
1、What kind of rooms(foods)would you like to have?您需要什么样的房间（吃什么样的菜）？
2、Here is a brochure of our hotel and tariff.这是介绍我们饭店的小册子和价目表。
3、We'll give you a 10%(ten percent)discount.我们给您九折优惠。
4、We'll offer tour guides complimentary breakfasts.我们给陪同提供免费早餐。We accept your terms.我们接受您的条件。
6、May I introduce myself?让我介绍我自己。
7、May I present you a litter souvenir?请接受我们的一点小纪念品。
8.Let's drink to our friendship!为我们的友谊干杯！
9、Let me propose a toast to the health of our guests!建议为在座客人的健康干杯！
10、Cheers!(Bottoms!)干杯！
11、How do you like Chinese food?您喜欢中国菜吗？
12、What do you think of our service?您对我们的服务有什么意见？
13、Thank you for your comments(compliment, suggestions).谢谢您给我们提的意见（赞扬、建议）。
14、I'm afraid it's against the hotel's regulations.这是违反饭店规章制度的。
15、In our hotel we don't accept tips.我们饭店是不收小费的。It's our pleasure to serve our guests well.我们为能为客人服务好而感到高兴我们为能为客人服务好而感到高兴我们为能为客人服务好而感到高兴我们为能为客人服务好而感到高兴。。Thank you all the same.然而然而然而然而，，还是要谢谢您还是要谢谢您还是要谢谢您还是要谢谢您。。
16、I'm afraid you'll have to pay for the damage.您必须赔偿。
17、Thank you for telling us about it.谢谢谢谢谢您告诉我们谢您告诉我们谢您告诉我们谢您告诉我们I'll look into the mater right away.我马上去处理这件事情我马上去处理这件事情我马上去处理这件事情我马上去处理这件事情。
18、I assure you it wont happen again.我保证此类事情不会再发生我保证此类事情不会再发生我保证此类事情不会再发生我保证此类事情不会再发生。。19、、、、Please don't worry, sir(madam)先生（夫人）请不必担心请不必担心请不必担心请不必担心。I will send someone up to your room right away.我马上派人到你的房间去我马上派人到你的房间去我马上派人到你的房间去我马上派人到你的房间去。
20、I can't guarantee anything, but I'll try my best.我不能保证，但我会尽力而为。
21、What can I show you.您要买什么？
22、How do you like this fashion(color, size, design)?您喜欢这种款式（颜色、尺寸、图案）吗？
23、The extra large size of this color is out of stock.这种颜色的特大号已经卖完了。Please try us again tomorrow.请明天再来看看。
24、They are altogether 175(one hundred and seventy-five)Yuan.共计175元。You may pay in cash or with credit card.您可以付现金也可以用信用卡。
25、You have made a good choice, you have very good taste.您真会买东西，眼力真好。馆英语?预订房间1．I'd like to book a double room for Tuesday next week.下周二我想订一个双人房间。2．What's the price difference?两种房间的价格有什么不同？
3．A double room with a front view is 140 dollars per night, one with a ear view is 115 dollars per night.一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。
4．I think I'll take the one with a front view then.我想我还是要阳面的吧。
5．How long will you be staying?您打算住多久？
6．We'll be leaving Sunday morning.我们将在星期天上午离开。
7．And we look forward to seeing you next Tuesday.我们盼望下周二见到您。
8．I'd like to book a single room with bath from the after-noon of October to the morning of October 10.我想订一个带洗澡间的单人房间，10月4日下午到10月10日上午用。
9．We do have a single room available for those dates.我们确实有一个单间，在这段时间可以用。10．What is the rate, please?请问房费多少？
11．The current rate is $ 50 per night.现行房费是50美元一天。
12．What services come with that?这个价格包括哪些服务项目呢？
13．That sounds not bad at all.I'll take it.听起来还不错。这个房间我要了。
14．By the way, I'd like a quiet room away from the street if the is possible.顺便说一下，如有可能我想要一个不临街的安静房间
8．I want a double room with a bath.我要一间有浴室的双人房。
29．How much a day do you charge?每天收费多少？
30．It is hundred yuan a day including heating fee, but excluding service harge.一百元一天，包括供暖费但不包括服务费。
31．It's quite reasonable.收费十分合理。32．How long do you intend to stay in this hotel?您准备住多久？
33．Have you got through with the check-in procedure?你是否已经办妥住宿登记手续？
34．Can I book a single room for my friend beforehand as he will arrive in Shanghai tomorrow morning?我能为我的朋友预订一间单人房吗? 他将于明天早上到达上海。
35．Would you mind filling in this form and pay a hundred yuan in advance or him.请填好并
预付一百元钱。36．This is a receipt for paying in advance.Please keep it.这是预付款收据，请收好。
37．Have you any vacant(spare)room in the hotel?旅馆里有空余房间吗？
38．Sorry, we have no vacant(spare)room for you.But I can recommend ou to the Orient Hotel where you may get a spare room.对不起，我们已经客满了。但是我可以介绍您去东方饭店，那里有空余的房间。
39．Good afternoon, my room number is 321.Any mail for me?下午好！我的房号是321。有我的信吗？
40．Yes.You have two letters and one telegram, also a message was left y a lady before one hour.有的。您有两封信和一封电报，一小时前有一位小姐来电话留言给您。
41．I'll mail a letter to U.S.A.by airmail.我要寄一封航空信到美国。
42．How much do I have to pay for you?我要付多少钱？
43．A letter generally mails to America-Europe-Africa by airmail.First 0 grams is 20 yuan.通常一封寄到美国、欧洲、非洲的航空信，20克收费20元。Words and Expressionsheating fee 供暖费exclude vt.把„„排除在外reasonable a.价钱公道的，不贵的fortnight n.十四日，两星期procedure n.过程，步骤，程序check－in procedure 住宿登记手续registration n.登记，注册deluxe suites 豪华套房宾馆英语?在接待处(2)
44．Yes, we do have a reservation for you.对了，我们这儿是有您预订的房间。
45．Would you please fill out this form while I prepare your key card for ou?请您把这份表填好，我同时就给您开出入证，好吗？
46．What should I fill in under ROOM NUMBER?“房间号码”这一栏我该怎么填呢？
47．I'll put in the room number for you later on.过会儿我来给您填上房间号码。
48．You forgot to put in the date of your departure.您忘了填写离店日期了。
49．And here is your key, Mr.Bradley.Your room number is 1420.给您房间的钥匙，布拉德利先生。您的房间号码是1420。
50．It is on the 14th floor and the daily rate is $90.房间在14层，每天的房费是90美元。
51．Please make sure that you have it with you all the time.请务必随时带着它。
52．My business negotiation has progressed much more slowly than I had expected.我的业务谈判进行得比我原先预料的慢了许多。
53．I wonder if it is possible for me to extend my stay at this hotel for two days.我想知道是否可以让我在这儿多呆两天。
54．I'll take a look at the hotel's booking situation.我来查看一下本店房间的预订情况。
55．I'm glad that we'll be able to accept your extension re-quest.很高兴我们有办法接受您延长住宿的要求。
56．But I'm afraid that it will be necessary for us to ask you to change rooms for the last two nights.不过，恐怕最后两天我们得请您搬到别的房间去。
57．We have already let your room to another gentleman.我们已经把您住的房间租给了另外一位先生。58．That's no problem at all.（简单实用。。。然后的然后祭奠从我大脑中逝去的英文单词。。
第二篇：接待用语
1、您好！请问有什么可以帮到您呢？
2、对不起！这边是办理**的，请您到**窗口办理好吗？你不知道在哪的话，请您到一楼大厅门口的引导处咨询一下好吗？我们的引导员会带您到您需要的窗口办理业务的。
3、先生，请您先不要着急！有什么事情慢慢说，能帮到您的我一定尽力做好的！
4、先生，我已经将您的基本情况记录下来了，我重述一遍，您看看还有什么要补充的！我会及时向领导转达，然后回复您的，请您留下您的电话号码，好吗？
5、先生，请您放心，我们一定会回复您的！
6、先生，您带全资料了吗？请您稍等一下，我去帮您复印资料。
7、您的手续已经办好了，这是您的资料，请您收好！请问还有什么需要帮忙的呢？
8、请您慢走！再见！
9、报警
110、火警119、急救120。
10、请您在这里签名。
11、接文件要双手接，递文件要双手递，文件的字要正对群众。
第三篇：商务英语开头用语
商务函电开头套用语7 需要写外电email?不知道该如何下笔?下面是一些外电email常用的开头语,不妨一试。
We should be grateful if you would do your utmost to...如你方尽力去……我方不胜感激。
Under the circumstances it is essential that...在这种情况下,……是很必要的。
Will you please let us have for our information...请惠告……供我方参考。
We note with regret that...我们遗憾地注意到……
We are very sorry indeed to hear from your letter of...that...从贵方……月……日的信函中得知……,我们感到很遗憾。
We are sorry to tell you that...歉告你方……
We are sorry not to be able to give you the information requested.恕不能提供所需信息。
We are very sorry not to be able to give you a definite reply in respect of the above matter.就上述事情,我方歉难给予肯定的答复。
We are very sorry for the inconvenience that may have caused you.对给你方带来的不便我方深表歉意。
We are very sorry that we cannot accept your offer.我方歉难接受你方报价。
We have the pleasure of informing you that...We are pleased(glad)to inform you that...Further to our letter of yesterday, we now have(the)pleasure in informing you that...We confirm telegrams/fax messages recently exchanged between us and are pleased to say that...We learn from...that you are interested and well experienced in...and would like to establish business relationship with us.Although no communication has been exchanged between us for a long time, we trust that you are doing well in business.Although we have not heard from you for quite some time, we hope your business is progressing satisfactorily.We have pleasure in sending you our catalog, which gives full information about our various products.We are pleased to send you by parcel post a package containing...We have the pleasure in acknowledging the receipt of your letter dated...
第四篇：商务英语接待对话
A: Hello, are you Mr.Ford the president of Thailand International Trade Co., LTD? B: Yes, I am.A: Hello, I’m the sales manager of ABC Trade Co, my name is Daniel(自己想一个英文名字), I'm glad to see you, Welcome to ShangHai, How ‘s your plane journey ? B: Thank you, I feel tired because of the six-hours flights.A: Oh, yes, our company have already booked a room for you , We could arrive at the hotel 10 minutes later.B: OK.(10 minutes to the Galaxy Hotel)A: Mr.Ford, your room is number 35112 on the 8th floor, this is the key to the room, I will send you to go, you could take a Shower first, then l prepare dinner for you , OK? B: Well, thank you.A: I ‘ll pick you up to eat breakfast at 8:30 tomorrow morning, then I ‘ll take you to visit our company.B: OK.A: see you tomorrow.B: see you.(The next morning)A: Good morning, Mr.Ford.B: Good morning, Daniel.A: Mr.Ford, Do you like sandwich ? B: ah.A: Ok , Shall we go to the restaurant to eat breakfast first, Then go to visit the company together.B: Ok.(30 minutes later, came to the company at the gate)A: This is our company, our company was founded in 1998, Mainly in sales Southeast Asia souvenirs;We have 282 staffs in total;Our products are not only sold in ShangHai, also sell in Nationwide through e-commerce sales channels.B: Oh, your company's product sales channels are Very complete, As we know , your company is one of the largest souvenir sales company in China, so we want to cooperate with your company.A: Well, thank you.A: Mr.Ford, Or I take you to visit the ShangHai ASEAN Expo Convention Center now ? B: okay, this is my first time to ShangHai, I’m going to visit the ShangHai ASEAN Expo Convention Center with this opportunity.(They both went to the Convention and Exhibition Center)A: ShangHai is the Green City of China, many Southeast Asian countries and various industry companies will exhibit at ShangHai ,It’s a tremendous business opportunities for ShangHai.B: Yes, In recent years, ShangHai is developing rapidly, especially rely on ASEAN Expo, ShangHai have a lot of business opportunities, we want to establish the long-term cooperative relationship with your company.A: I believe you are right.(Two at the airport)B: Daniel , thank you for your two days of hospitality, I feel very happy, not only to complete the company's mission but also make friend with you.A: I wish you have a pleasant journey, Remember send a message to me when you arrival in Thailand.B: Well, thank you, goodbye.A: okay , I’m looking forward to your come around again.B: Goodbye.A: Goodbye.
第五篇：接待文明礼貌用语
文明礼貌用语
一、接待文明礼貌用语
1.见面语：
“早上好”、“下午好”、“晚上好”、“您好”、“很高兴 认识您”、“请多指教”、“请多关照”。
2.感谢语：
“谢谢”、“劳驾了”、“让您费心了”、“实在过意不去”、“拜托了”、“麻烦您”、“感谢您的帮助”。
3.致歉语：
打扰对方或向对方致歉：“对不起”、“请原谅”、“很抱歉”、“请多包涵”，接受对方致谢致歉时：“别客气”、“不用谢”、“没关系”、“请不要放在心上”。
4.告别语： “再见”、“欢迎再来”、“欢迎下次光临”、“祝您一路顺风”、“请再来”。
二、常用的文明礼貌用语
1.与客人相见说：“您好”，问人姓氏说：“贵姓”，2.仰慕已久说：“久仰”，长期未见说：“久违”，求人帮忙说：“劳驾”。
3.向人询问说：“请问”，请人协助说：“费心”，请人解答说：“请教”。
4.求人办事说：“拜托”，麻烦别人说：“打扰”，求人方便说：“借光”。
5.得人帮助说：“谢谢”，祝人健康说：“保重”，向人祝贺说：“恭喜”。
6.希望照顾说：“关照”，赞人见解说：“高见”，归还物品说：“奉还”。
7.需要考虑说：“斟酌”，无法满足说：“抱歉”，请人谅解说：“包涵”。
8.言行不妥：“对不起”，慰问他人说：“辛苦”，迎接客人说：“欢迎”。
9.宾客来到说：“光临”，等候别人说：“恭候”，没能迎接说：“失迎”。
10.客人入座说：“请坐”，临分别时说：“再见”。
11.欢迎顾客说：“光顾”，好久不见说：“久违”，与人分别说：“告辞”。
12.中途先走说：“失陪”，请人勿送说：“留步”，送人远行说：“平安。
三、接听电话用语
1.您好！波士轮盘锦旗舰店，客服部门。
2.我是客服专员××。
3.请问您有什么事?
4.您放心，我会尽力的。
5.不用谢，这是我们应该做的。
6.×××不在，我可以替您转告吗?（请您稍后再来电话好吗）
7.感谢您的来电，再见！（等客户挂断后，才能挂电话）
四、打电话用语
1.您好！请问您是××（部门）吗？
2.我是波士轮盘锦旗舰店××（部门）的×××（姓名）。
3.请帮我找×××。
4.再见！
五、接待来客用语
1.请进
2.您好！请问您找谁？
3.他（她）不在，请问有事需要转告吗？
4.请坐、请稍等。
5.对不起，让您久等了。
6.抱歉（对不起），这个问题……，请留下您的联系电话，等研究后给您 答复好吗？
7.不用谢，请慢走！
六、到外单位办事用语
1.对不起，打扰您一下。
2.请问×××同志在吗？
3.非常感谢您（麻烦您了）。
4.再见，请留步。
服务忌语：不知道、不行、这不关文明的事、没看我们正忙吗？、这事不是我办的，我不关、有完没完、现在才说早干嘛来着、等会，我现在没空、越忙越添乱，真烦人；
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