酒店前台英语

第一篇：酒店前台英语

一月二日前台英语系列培训

一月份英语培训内容：

一、数字（1—10）

One(1)Tow(2)Three(3)Four(4)Five(5)Six(6)Seven(7)Enght(8)Nine(9)Ten(10)

二、序数（第1—第10）

First(第一)Second（第二）Threeth（第三）Fourth（第四）Fiveth(第五)

Sixth(第六)Seventh(第七)Enghth（第八）Ninth（第九）Tenth（第十）

三、年、月、周、日

Year(年)Month（月）Week（周）Day（日）周末)

January(一月)February（二月）March（三月）April（四月）May（五月）June（六月）July(七月)August(八月)September(九月)Octobet(十月)November(11月)December(12月)

四、星期(日至一)

/s∧ndi//´m∧ndi//´tju:zdi//´wenzdi/

Sunday(星期天)Monday（星期一）Tuesday（星期二）Wednesday（星期三）/´θɡ:zdi//´fraidi//´sætɡdi/

Thursday（星期四）Friday（星期五）Saturday（星期六）

五、常用单词：

① Room service（送餐服务）② Laundry service（洗衣服务）

③ DND—Do Not Disturb(请勿打扰)④ VIP—Very Important Person（贵宾）

⑤ Nationality(国耤)

六、常用服务：

Cash(现金)Credit card(信用卡)Passpot(护照)Extra-bed(加床)/mæsa:ζ //´mesidζ/

Surname(姓)Name(名)Massage(按摩)Message(留言)/kɡm´pleint//´k∧mpɡni//kɡmpju:tɡ/

complaint(投诉)Company(公司)computer(计算机)

七、常用句子：

Ⅰ前台收银：①Do you have any use in your room?

请问房间有什么消费？

②Do you need bill/invoice?

请问需要帐单/发票吗？

Ⅱ总机：①I´m sorry the line is busy now, will you try the call again?很抱歉！电话占线，请稍候再拨可以吗？

②Could you repeat that, please?

请再讲一遍，可以吗？

③Hold the line please, I´ll connect you to the room.请别挂线，我帮你转到房间。

Ⅲ公共：①Please show me your passport.请给我您的护照。

②Please sign your name here.请在这里签名。

③If you need any help, do let us know.如果有任何需要，请告诉我们。

第二篇：酒店前台英语

前台英语

一、预订服务

Good morning.This is Room reservation.May I help you?早上好，客房预订处，我能为您做什么？

What kind of room would you like to reservation? 您想订哪种类型的房间?

A single room or a double room?

您需要单人间还是双人房间？

For which dates do you want to book the rooms ? 您想订哪几天的房间呢？

What time will you be arriving?

您将在何时到达？

May I know your name ?

您能告诉我您的名字吗？

How long will you be staying?

您将要住多久？

I’d like to confirm your reservation.我要确认一下您的预订。

I’ll check the room availability.我查查客房预订情况。

You should pay a deposit of RMB1000 beforehand 您应预期付1000美元的定金。

There is a 10 per cent discount

10%的折扣。

二、接待服务

What kind of room would you be prefer?

您要什么样的房间？

Have you got a booking?

请问您有预订吗？

A single room or a double room?

要单人间还是双人房间？

A double room costs 368 Yuan per night

双人房的房价是每晚368元。

Breakfast is also included.早餐也包括在内。

May I see your passport?

我能看一下您的护照吗？

Could you fill in this form, please?请您填一下这张登记表好吗？ This is your room key? 这是您的房间钥匙。

Could you sign your name, please? 请您签一下名，好吗？

If you leave after 6:00 pm, you’ll have to pay the full account.晚上六点以后退房,按全天收费计算.How would you like to pay, sir, in cash or by credit card? 先生，请问您是用现金付款还是用信用卡付账？

I feel terribly sorry.this is the busiest season and all kinds of rooms are fully booked.非常抱歉，这个季节人多，各种房间都订满了。

Do you know which unit is responsible for the reception? 您知道您是由哪个单位负责接待的吗？

Could you keep your room key until you check out? 请您在住宿期间自己保管钥匙，直到结帐离开。

三、收银服务

Here is your bill.It’s 2000 Yuan in all.这是您的账单。总共2000元。

How would you like to pay , sir , in cash or by credit card ? 先生，请问您是用现金付款还是用信用卡付账？ Please check it and sign here.请核对一下，在这里签个字。

I will write out a receipt for you.我给您开一张收据。

May I check the details for you , please? 我能为您核对账单上的详细内容吗？

Excuse me, sir, but I don’t think that will be enough.先生，对不起，我认为钱数不够。

Sorry , your credit card has been stopped paying 对不起,您的信用卡已经止付。

Book /Reservation 预订 Confirm : 确认 Counter : 柜台

Double room: 双人房 Single room: 单人间

Standard room :标准间 Deluxe suite : 豪华套房 Sea room海景房 King-size bed大床房 Sea suite海景套房 Room charge : 房价 Special rate : 优惠价 Service charge: 服务费 Discount : 折扣 Suites: 套房

Credit card: 信用卡 Cash : 现金

Name tag : 标签，行李牌 Luggage/baggage: 行李 Suitcase : 箱子 Handbag : 手提包 Valuable : 贵重物品 Breakable : 易碎的 Full name: 全名 Fill in : 填写 Nationality : 国籍

Departure date : 离店日期Signature : 签名 Passport :护照

Weekend price 周未价Deposit slips 押金单

Receipt : 收据 Fine : 罚金

Sundry fee : 杂费 Bill : 账单 Invoice : 发票

Mis-check : 算账出错 Overpay : 多付 Currency : 货币

Charge to the room 挂账 Free of charge :免费 Express :快件 Deposit : 押金 Off-season : 淡季 Peak-season : 旺季 Arrival list : 来客单 A local call : 市内电话 Extension : 电话分机 Elevator : 电梯 Supermarket : 超市 Balcony阳台 Beach海滩

Buoy救生圈,救生衣 Ocean World海洋世界 Entrance ticket门票 Weather天气 Room rate 房价 Department 部门 Departure离开

第三篇：酒店前台英语doc

简单接待 & 服务英语

一 Cheek in

1How many days do you want to stay?

您想住几天？

2How do you wish to settle your account, in cash or by credit card? 您想用 什么方式结帐，现金还是信用卡？please give me XXX yuan as deposit, your room charge is XXX,the other we will refund you when you check out.请付 XXX 的预付金，您 的房费是 XXX，剩下的钱将在您结帐时退还给您。4 Could you show me your credit card? I will make a deposit of XXX yuan which will be frozen through bank, when you check out, you should show me your credit card again, we will deduct charge for room by your real consumption and off-line

出示一下您你信用卡好吗？我刷您 XXX 的预 授权，结帐时您需要再出示一下您的信用卡，我们将根据您的实际消 费扣除您的费用，然后做离线交易。)5 Please sign your name ,take care your receipt and your room card, your room is XXX,it’s on the Xth floor.This way please

请在这里签名，请拿 好您的预付金单和房卡，你是 XXX 房间，在 XXX 楼，请这边走。

二 Check out

1.Detail Please show me your room card and your receipt.请出示您的房卡和预 付金单

2.This is your bill,please check(verify)your signing.这是您的帐单，请核对 并签名

3.Do you need invoice?

您需要发票吗？

4.Parting See you next time, welcome back again ,have a nice trip.再见，欢迎下次 光临，旅途愉快。

Special time.Your deposit is not enough.If you have free time, please come to the reception(front office),and pay more for overstay.您的预付金不足了，方便的话，请到总台补交一下预付金好吗？.Do you want to save your bags(suitcase package baggage luggage)?您需要寄存行李吗？

第四篇：酒店前台英语上篇

酒店前台英语上篇

酒店前台英语上篇

Welcome to our hotel.欢迎光临。

Can I help you?我能帮你忙吗？

What kind of room would you like, sir?先生，您要什么样的房间？

Please wait a moment.I have to check if there is a room available.请稍等，我查一下有没有空房。Enjoy your stay with us.希望您在我们这里住的愉快。

May I know your name and your room number, please?我可以知道您的名字和房间号码吗？

Excuse me ,sir, could you spell your name?请问您的名字如何拼写？

Here’s your room key.这是你的房间钥匙。

I’m sorry to keep you waiting, sir.What can I do for you? 先生，对不起，让您久等了。我能为您做点什么吗？

Please wait your turn.请排队等候。

May I know your name, please?请问贵姓大名。（不认识客人时用）

I’m sorry, sir.Our hotel rooms are all booked at this moment.We have no vacancy.对不起，先生。我们已经客满，没有空房间。

Don’t mention it.My pleasure.请不要客气，我乐意效劳。

Have a good rest, sir.先生，请好好休息。

Good morning, sir.Can I be of service to you? 早安，先生。我可否为你效劳？

A moment, please.I will be with you as soon as possible.请稍等片刻。我将尽快帮你办。

Can I have your name and room number, please?请告诉我您的名字及房间号码？

Here is your bill, sir.先生，这是您的帐单。

Please wait a moment while I calculate your bill.请稍等片刻，我立刻就把您的帐单结算出来。We accept the following credit cards,madam.小姐，我们接受以下几种信用卡。

Please sign here, sir.先生，请在这签上你的名字。

We hope you will come stay with us again.希望你再光临我们酒店。

Would you please exchange us dollars for RMB.please?麻烦你替我将美圆兑成人民币好吗？ The rates of exchange are on the board, sir.先生，请参考告示牌的外币兑换价。

I’m sorry but We do not exchange Hong Kong dollars into Japanese yen.对不起，我们不能将港币换成日元。

Please could I see your passport or other identification, madam?小姐，请出示你的护照或其它身份证明文件

第五篇：酒店前台接待规范英语

酒店前台接待规范英语

酒店英语：前台接待处规范用语

上午好，欢迎光临/欢迎光临XXX酒店。

Good morning, Welcome to XXX Hotel.下午好，××先生，非常高兴再次见到您。

Good morning, Mr.×.Nice to meet you again!

请问您有预订吗？

Have you make reservation?

请问您订房人的姓名/请问您谁帮您做的预订？

Please tell me who make the reservation for you?

是的，您订了两间豪华房，住两晚。

Yes, you have made a reservation of two deluxe rooms for two nights.请您出示护照

Please give me your passport.您的房价是人民币500元

Your room rate is RMB￥500

请在这这里签名。

Please sign here.请问您怎么样付押金。

How would you like to pay the deposit?

退房时间是中午十二时，如果您想延迟至下午六时前退房，另加半天房费，六时后退房，将

加收一天房费。

Check out time is 12:00 noon.A half day charge of your rate will be added for extended check out

time before 6:00pm, and a full day charge after 6:00pm.祝您在这里过得愉快。

Wish you enjoy your stay with us.××先生，请问您有没有用小酒吧的饮品或小食呢？

Mr.××, did you take drinks or snacks from the mini-bar?

这是帐单，总额是……，请您检查一下。

Here is the bill, the total amount is …….Please check it/have a look at it.欢迎您下次光临，祝您一路平安/旅途愉快！

Hope to see you again soon and wish a nice flight/trip.请把押金收据给我。

Please give the deposit receipt.请问您怎样付款呢？

How would you like to pay the bill?

希望很快可以再见到您。

Wish to see you again soon.