上海交通大学继续教育学院专家讲座小作业范文

第一篇：上海交通大学继续教育学院专家讲座小作业范文

1.《专家讲座》第一讲演讲人和演讲的主要内容是（A）。

A.王耕教授演讲的主要内容是国际金融危机下中小企业财务成本管理应对策略－战略成本管理的理论和实务探索

B.汤云为教授演讲的主要内容为会计准则的新变化

C.王耕教授演讲的主要内容为企业风险管理

D.汤云为教授 演讲的主要内容为企业期权定价

2.《专家讲座》第二讲演讲人是（B）教授，演讲的题目是：经济学“帝国主义”。

A.王耕B.胡海鸥C.胡伟D.朱伟

3.《专家讲座》课程一共有几（D）讲。

A.五讲B.七讲C.九讲D.十四讲

4.《专家讲座》第九、十、十二讲的演讲人分别为（A）。

A.朱军生教授、刘寅斌博士和朱伟教授B.汤云为教授、刘寅斌博士和朱伟教授C.胡伟、汤云为教授、刘寅斌博士D.汤云为教授、刘寅斌博士和王耕教授

5.《专家讲座》第五、七讲的演讲人和他们演讲的题目分别为（A）。

A.胡伟教授演讲题目《公共管理的理论前沿与发展趋势》和 李国振教授演讲题目为《如何成为《现代组织的优秀主管》》

B.胡伟教授演讲题目《如何成为《现代组织的优秀主管》》和 李国振教授演讲题目为《公共管理的理论前沿与发展趋势》

C.朱军生教授演讲题目《公共管理的理论前沿与发展趋势》和 朱伟教授演讲题目为《如何成为《现代组织的优秀主管》》

D.朱军生教授演讲题目《如何成为《现代组织的优秀主管》》和 朱伟教授演讲题目为《公共管理的理论前沿与发展趋势》

第二篇：上海交通大学继续教育学院英语听力期末考试试题

Section A Directions: In this section, you will hear 20 short conversations.At the end of each conversation, a question will be asked about what was said.Both the conversation and the question will be spoken only once.(1-10选自1999年6月份四级；11-15选自第二次作业；16-20选自2001年六月份四级)

1.选D W: Excuse me, Sir.You are not supposed to be here.This area is for airport staff only.M: I'm sorry, I didn't note the sign.Q: What do we learn from the conversation? A)The area is for passengers only.B)The woman is asking the man to leave.C)The woman feels sorry for the man.D)The man is a member of the staff.2.选C W: If I buy some plants for the house, will you water them for me while I'm a way? M: Sure I will, if you water mine while I am on vacation.Q: What will the man do for the woman? A)Water her plants while she is away.B)Clean her house while she is away.C)Water her plants when he is not at work D)Buy her some plants and take care of them.3.选C W: Excuse me, Professor Hill.May I ask you a few questions? M: Yes, of course.But I'm sorry I have a class at ten.Why don't you come in my office hours.That is 4 to 5 P.m.Monday, Thursday and Friday.Q: Why can't professor Hill answer her question now? A)He doesn't have time.B)It's not his office hour.C)He is too tired after class.D)He will only be available in the afternoon.4.选A M: I don't feel like going out.Why don't we just stay home and watch TV instead? W: Come on!You promised to take me out for dinner and to the theatre on my birthday.Q: What do we learn from the conversation? A)The man promised her a gift on her birthday.B)The woman doesn't like watching TV.C)The woman insists on going out.D)The man is too tired to go out.5.选B W: I'm thinking of taking five courses next semester.M: Wouldn't four be wiser? Q: What does the man mean? A)It is wiser to take more than four courses.B)The man will take four courses next semester.C)There are too many courses offered to students.D)The woman should take fewer courses next term.6.选B W: I want to ask the Johnsons to come to the party.Do you know their address? M: No.But I like them to come.I think Tom can give you their address.Q: What is the woman going to do? A)Invite Tom to the party.B)Tell Tom to pick up the Johnsons.C)Get the Johnsons' address D)Ask Tom to send an invitation.7.选D W: Is Jane looking forward to going home for the summer? M: She is counting the days.Q: What does the woman imply? A)Jane is on her way home.B)Jane is looking for a summer job.C)Jane is packing for the summer vacation.D)Jane is eager to go home for the vacation.8.选A W: I think I will take the half-day tour of the city.M: Why not the whole day? Q: What does the man suggest? A)Touring the city on a fine day.B)Spending more time on sightseeing.C)Visiting the city with a group.D)Taking the man with her on the tour.9.选C M: This is a one-way street.Didn't you see the sign? W: Sorry.I didn't.Q: What do we learn from the conversation? A)The woman is driving too fast.B)The woman has broken a traffic rule.C)The woman is driving at a slow speed.D)The woman has parked her car in a wrong place.10.选A W: I ought to call Joan, and tell her about the reception this evening.M: Why bother? You will see her at lunch.Q: What does the man mean? A)She may see Joan's brother at lunch.B)She must call on Joan after the reception.C)She can tell Joan when she sees her at noon.D)She should tell Joan's brother about the reception.11.选BI’ll look for it later.Right now I need your help fixing this bookshelf before painting it.Q: What will they do first?（场景—干活。Right now I need your help fixing this bookshelf）A.Write a letter.B.Fix a bookshelf.C.Paint the bookshelf.D.Search for a pen.12.选AThat’s true.After studying mathematics for three years, she changed her major to architecture.Q: What is true of Amy?（场景—谈论他人。细节，now she has just found a job as an engineer）A.She is an engineer.B.She is a mathematician.C.She is the manager of a company.D.She is an artist.13.选DShe ran out of milk and went out to go get some.Q: Where is Mary?（场景—谈论他人去向。语速较快，She ran out of milk and went out to go get some.）A.She has gone home.B.She has gone out for a walk.C.She is getting a newspaper.D.She is at a store.14.选CWe have to cross off（除去）fifteen names from our original list of one hundred.Q: How many people do they expect to attend the party?（细节, 数字计算，100－15=85）

A.15.B.50.C.85.D.100.15.选BI’ve been sick for 3 days.Q: What does the woman mean?（场景—谈论行动。间接回答，I’ve been sick for 3 days.）A.The new teacher is sick.B.She hasn't met the new teacher yet.C.There are three new teachers.D.She didn’t like the new teacher.16.选B W:Why didn't you make an appointment to see the doctor last week when you first twist your ankle? M:The injury didn't seem serious then.I decided to go today,because my foot still hurt when I put my weigh on it.Q:Why didn't the man.see the doctor earlier? A)His injury kept him at home.B)He didn't think it necessary.C)He was too weak to see the doctor.D)He failed to make an appointment.17.选C M:I wonder if Suzy will be here by 5 o'clock.W:Her husband said she left home at 4:30.she should be here at 5:10,and 5:15 at the latest.Q:what time did Suzy leave home? A)5:15 B)5:10 C)4:30 D)5:00

18.选B W:When will you be through with your work,John? M:who knows? My boss usually finds something for me to do at the last minute.Q:What do we learn from the conversation? A)The man needs help.B)The man is complaining.C)The man likes his job.D)The man is talking with his boss.19.选C W:I don't know what I'm going to wear to the party.All of my clothes look so old and I can't afford something new.M:Why don't you wear your black silk dress? Q:What is the woman going to do? A)Wear a new dress.B)Make a silk dress.C)Attend a party D)Go shopping.20.选D M:How did you like yesterday's play? W:Generally speaking,it was quite good.The part of secretary was played wonderfully,but I think the man who played the boss was too dramatic to be realistic.Q:How does the woman feel about the man's acting in the play? A)He played his part quite well.B)He was not dramatic enough.C)He proformed better than the secretary D)He exaggerated his part.Section B Directions：In this section you will hear a conversation．The conversation will be spoken twice．There are five questions about the conversation．For each question there are four choices marked A，B，C and D．Decide on the best answer and then mark the corresponding letter on the Answer Sheet with a single line through the center． Questions 21-24选自交大英语听力课本New Test 4 Part II-Conversation1(内容略)

Questions 25-26选自第二次作业Question 8 and 9 W: Peter, you’ve been so busy lately that we don’t see you any more.M: I’ve been trying to finish this research project so that I can present my findings at the annual conference in July.W.But that’s 2 months away.You’ve still got lots of time.M.Not really.You see.I’ve just organized all the notes of the research, but it will take me almost 2 months to type them.W: Well, if that“s your only problem, I can type up your paper in less than 2 weeks.25.选A Q:What does the woman offer to do for the man?（细节考察，I can type up your paper in less than 2 weeks.）A.Type his paper.B.Help him with his research.C.Present his findings at the July conference.D.Organize all the notes.26.选D Q:What month is it now?（细节推断，I can present my findings at the annual conference in July/ But that’s 2 months away）

A.February.B.July.C.September.D.May.Questions 27-28选自交大英语听力课本New Test 1 Part II-Conversation3(内容略)

Part III.Passages In this section you will hear 3 passages.In this section, you will hear 3 short passages.At the end of each passage, you will hear some questions.Both the passage and the questions will be spoken only once.Questions 29-32选自交大英语听力课本New Test 2 Part III-Passage 1 An elderly woman yesterday made a legal claim against a department store because it had wrongly accused her of stealing a Christmas card.Ms.Doss white, 72 years old, is claiming $ 3000 damages from the store for wrongful arrest and false imprisonment.Ms.White visited the store while doing Christmas shopping, but did not buy anything.She was followed through the town by a store manager.He had been told that a customer saw her take a card and put it in her shopping bag.He stopped her at a bookstore as she was reading a book.Ms.White said.“This man, a total stranger, suddenly grasped my bag and asked if he could look in it.” She was taken back to the store and shut in a small room in full view of shop pers for 20 minutes until the police arrived.At the police station she was body-searched and nothing was found.Her lawyer said the department store sent an in sincere apology and they insisted that she may have been stealing.The hearing continues today.29.选D Q:What does the story tell us about the old woman? A)She was found stealing in a bookstore.B)She caught someone in the act of stealing.C)She admitted having stolen something.D)She said she was wrongly accused of stealing.30.选D Q:What was said to have been stolen? A)A book.B)$3,000.C)A handbag.D)A Christmas card.31.选B Q:What happened to Ms.White after she was taken back to the store? A)She was questioned by the police.B)She was shut in a small room for 20 minutes.C)She was insulted by the shopper around her.D)She was body-searched by the store manager.32.选C Q:What was now the attitude of the department store in this legal case? A)They refused to apologize for having followed her through the town.B)They regretted having wrongly accused her of stealing.C)They still suspected that she was a thief.D)The agreed to pay her $3,000 damages.Questions 33-35选自交大英语听力课本New Test 2 Part III-Passage 1

Language shows the way that man looks at the world around him.Man lives in a world of words.By talking to one another people are able to know and understand one another.A people’s language allows them to do this.But not all the people of the world speak the same language.This can cause people and nations not to understand or agree with one another.Different languages see the world in different ways.Each group of people thinks that its language is the best, other languages seem strange or wrong.But each language is clear to the people that speak it.Every language in the world has words that tell the time, age, sex and the way of life of people that speak it.The language of a nation shows the customs and values of its people.33.选B Q:Why can different languages cause misunderstanding and disagreement between peoples of different languages according to the passage?（细节考察，But not all the people of the world speak the same language.This can cause people and nations not to understand or agree with one another.）A.Because each group of people thinks that its language is the best.B.Because not all languages see the world the same way.C.Because different languages tell the time, age, sex and the life of people in different ways.D.Because a nation has customs different from those of another nation.34.选D Q: How do people usually understand one another?（细节考察，By talking to one another people are able to know and understand one another.）

A.By looking at the world around them.B.By stopping thinking their own language is the best.C.By getting rid of disagreement.D.Through languages.35.选C Q:What can be found in a people’s language?（细节考察，The language of a nation shows the customs and values of its people.）A.How to live in a world of words.B.How to understand the people of different languages.C.Its cultural values.D.Its customs similar to another nation’s.Questions 36-40无参考 36.选D A.It is the most important event in life.B.It is an expression of love.C.It is a global ceremony.D.It is a universal symbot.37.选B A.They threw rice at each other.B.They sprinkled rice at people around them.C.They ate rice together.D.All of the above.38.选C A.Protecting the newlyweds from evil spirits.B.Having plenty of children.C.Breathing high spirits into the newlyweds.D.A fruitful life in the future.39.选B A.Longevity B.Sincerity C.Friendship D.Fruitfulness

40.选C A.It is charged with new meaning nowadays.B.Most of its ancient meaning has been lost.C.It has become much simpler in moderm times.D.It is still practiced today.

第三篇：上海交通大学继续教育学院澳洲名校直通车（推荐）

高考不是“独木桥”专科也能读名校

－“专科分数线考生的逆袭”

上海交通大学继续教育学院－澳洲名校直通车

随着国内高考的日益临近，考生及家长也到了命运选择时，有的考生和家长担忧高考成绩发挥不利从而影响升读院校及专业，纷纷寻求适合自已的海外升学路径，以求在国内高考失利之后可以顺利取得海外名校升学资格，高考“独木桥”限制了众多学子的潜力发展及升学之路，高中分班“文或理”大学分段“本或专”专业已定“文理不同”，诸如此类原因迫使考生在临考前心理压力骤然直上，往往十分能力已去其三，考试当天如果再面临身体、心理、时间（生病、紧张、迟到）等因素，只能望考兴叹，再战明年„„从而年复一年；

但是，伴随海外众多名校伸向内地学子的橄榄枝，家长和考生又不得不慎而又慎待之，国家、学校、专业、要求、文凭、费用„„考生和家长又变得迷茫，哪条路才是最适合自已申请的，国内铺天盖地的宣传，院校、机构、课程、升学类型：1+3、2+2、3+1、4+0„„，家长和考生不得不抽出宝贵时间参与众多说明会一一求得验证，尤其是高考成绩刚达本科线或者专科线的考生，在内地院校及专业课程选择匮乏之迹，如何获得海外名校青睐或者申请到适合自已的海外院校专业；

在此，考生和家长要先做些准备工作：

你有哪些优势？

你想要得到什么（学历文凭、专业知识、毕业实践、工作移民„）？

你是否足够达到申请院校要求（是否有足够的英语能力完成课程），如未达到怎样提升？ 你对申请院校及课程的了解是否足够，哪些是必修课，哪些是选修课？

你是否有足够支付留学的全部费用？

你选择的课程和您未来想从事的职业是否有关联？

你完成该专业课程，最终是否能掌握你所希望的学到的知识？

你选择就读的专业课程，毕业后就业前景如何？„„„„

在完成上述问题后，考生和家长应该对如何选择国家、院校和专业课程升学有了初步方向，之后所要准备的是如何达成即定目标，如果考生真的在高考后成绩只达专科线，在国内升学除了专科类院校和限制的专业选择外，在有海外名校作为升学备选的当前，真的没必要墨守成规的选择“独木桥”，在去年很多所谓国内“专科段”的高考应届生，选择了参加上海交通大学继续教育学院－澳洲名校直通车举办的留学桥课程，截止目前已经获得多所澳洲名校录取，专科分线数的考生已经逆袭了本科同学；在现今“学士满街走、硕士多如狗、只有博士可以抖一抖”的学历贬值时代，国内专科和部分本科学历真的是很难有足够的竞争力，毕业即失业也成为了习以为常的事，但是作为具备“海外名校学历”和“专业实操技能”双重能力的你，竞争能力可想而知，在海外名校学习的你，拥有学术自由的学习环境、激发潜力的校园发展平台、具备中西文化背景和海外的同学关系„„国内高考“专科线”的同学们，你还在等什么？上海交通大学继续教育学院－澳洲名校直通车，将是你迈入澳洲名校大门的最佳选择！

第四篇：上海交通大学继续教育学院网络教育试题(模拟)[小编推荐]

上海交通大学继续教育学院网络教育试题纸

课程名称：管理信息系统

试卷类型：模拟卷（闭卷）

一、单项选择题（每题 4 分，共 20 分，答案请填在以下括号中）1.（B）2.（D）3.（A）4.（C）5.（C）1．按作用，信息可分类为___有用信息____、无用信息和干扰信息。

A、初级信息 B、有用信息 C、加工信息 D、有价值信息

2．信息系统的研究视角：技术视角、技术-管理视角、管理-技术视角、___社会___-技术视角。

A、管理 B、组织

C、行为

D、社会

3．信息管理的过程包括信息收集、信息传输、信息加工和信息__储存___。A、储存 B、输出 C、处理 D、表达

4．数据是未经加工的__原始资料________。

A、数据 B、材料

C、原始资料

D、自然资源

5．按_管理手段_，信息管理可以分类为手工信息管理、信息技术管理、信息资源管理等。A、信息活动 B、信息处理 C、管理手段 D、数据加工

二、选择填空题（每题 4 分，共 20 分，请分别选择以下 10 个答案填空）1.（h）2.（j）3.（d）4.（e）

答案：a.流程 b.层级 c.可重复的 d.交易

f.推理 g.供应链 h.管理平台 i.创造

5.（c）

e.流程再造 j.业务数据

1．从管理系统的角度看，ERP 是整合企业管理理念、业务流程、基础数据和制造资源，用系统化的管理思想为企业决策层及员工提供决策运行手段的__ 管理平台________。

2．事务处理系统服务于组织作业层，是指负责记录、处理并报告组织中重复性的日常活动，记录和更新企业_业务数据___的信息系统。

3．组织间的合作模式有 3 种：____交易____型、流程型和交互型。

4．企业__流程再造___是指以企业流程为改造对象，从顾客的需求出发对企业流程进行基础性的再思考和根本性的再设计，以达到成本、质量、服务和速度等现代关键业绩指标的巨大提高。

5．电子数据交换主要用于预先商定的、__可重复的____商业事务和信息的自动流转，由计算机自动读取，而无需人工干预或人为介入。

三、判断题（每题 4 分，共 20 分，请在括号中填写答案，X 表示错，O 表示对）

1.（X）2.（X）3.（X）4.（O）5.（O）

1．HTTP 地址能保证接入 TCP/IP 网络的每台计算机在相互通信的过程中能够相互识别。X 2．移动商务自身具有许多独特的优势和特点，增加移动性和体现整体性是移动商务的两个基本特点：它体现在无处不在、便利性、交互型、个性化、定位性等。X

3．人工智能是从大量的、不完全的、模糊的和随机的实际应用数据中提取隐含的、人们事先不知道但又有一定价值的信息和知识的过程。简单说数据挖掘是一种在数据库或数据仓库中寻找有价值信息的过程。X

4．从管理角度看，SCM 是信息技术和管理思想融合后创新的管理模式；从组织角度看，SCM 是一种虚拟企业，执行供应链中从供应商到最终客户的物流计划和控制功能，借助信息技术实现客户满意度为目标的服务化管理，是 21 世界的管理理论创新。O

5．一般而言，电子商务是利用计算机软、硬件设备和网络基础设施，通过电子网络环境进行的各种商务活动。O

四、作图题（10 分）

1、给出下图名称，并说明用途。

五、论述题（10 分）移动商务（Mobile Commerce，M-Commerce），也称 M-Business，是指用户在 Internet 应用的现代无线通信网络平台上，借助移动的智能终端进行的任何与商务相关的业务活动。移动商务帮助客户借助使用（手机、PDA、笔记本电脑等）智能终端在任何时间（Anytime）、任何地点（Anywhere）、使用任何可用的方式（Anyway）（即 3A 服务）得到相应的商务服务。增加移动性和体现个性化是移动商务的两个基本特点：它体现在无处不在、便利性、交互型、个性化、定位性等。从信息流的角度看，移动商务的应用业务分为 3 种：“推式（Push）”业务、“拉式（Pull）”业务和“互动式（Interactive）”业务。请简述上述三种移动商务的应用业务异同并举生活中的例子说明。a)“推式（Push）”业务主要用于商务信息的发布与使用。其应用领域包括时事新闻、天气预报、股市行情、交通路况信息和广告等。

b)“拉式（Pull）”业务主要用于信息和服务的个人定制接受。其应用领域包括服务账单、电话号码、旅游信息、航班信息、定制电影与音乐服务信息等。

c)“互动式（Interactive）”业务包括移动网上购物、网上证券交易、网上在线竞拍等。

六、案例分析题（20 分）

海尔集团是世界第四大白色家电制造商，中国电子信息百强企业之首，在全球 30 多个国家建立了本土化的设计中心、制造基地和贸易公司。2006 年，海尔全球营业额达到 1,075亿元。2007 年海尔品牌价值高达 786 亿元，智能家居集成、网络家电、数字化、大规模集成电路和新材料等技术领域处于世界领先水平。海尔已跻身世界级品牌行列，随着全球市场的扩张，海尔的影响力快速上升。

海尔集团以业务流程再造为基础，以订单信息为中心，带动物流和资金流的统一，实现零库存、零运营资本和与用户零距离的目标，解决了信息系统不支持三码（人码、订单码、物码）合一、不支持订单执行全过程管理、不支持客户管理等问题，实现了企业的全面信息化。

海尔的全面信息化构建了全集团的统一营销、采购和结算系统；利用全球供应链资源，辅以支持流程和管理流程，搭建起全球采购配送网络；以市场链为主线实现了企业内外信息系统的集成和同步执行，带动了供应链合作伙伴企业的信息化。

海尔利用“前台一张网（指海尔的客户关系管理 CRM 网站），后台一条链（指海尔的市场链）”的闭环系统，构建了全供应链的集成和应用统一界面 OneFace，通过供应链（SCM）系统、企业资源计划（ERP）系统、物流配送系统、资金流管理系统、分销管理系统、客户服务响应系统等子系统之间的无缝连接，实现了对客户、供应商和最终用户的增值服务。

海尔通过企业与客户（B2C）电子商务网站实现了与用户（最终用户）之间的“零距离”。海尔从 2001 年起，实现了电子商务交易、网上结算功能，并拓展了资金清算、异地资金在线管理、银行帐的网上核对等新的结算功能。海尔的客户服务系统拥有覆盖全国包括 800 个坐席的呼叫中心、维修服务管理系统覆盖超过了 12,000 个服务网点，为用户提供从电话（或网站）沟通、销售、维修到服务质量跟踪与产品质量改善的全面的客户服务。

海尔与客户（销售商）之间通过企业与企业（B2B）的 OneFace 界面以销售驱动商品采购，通过集中采购、集中管理库存、集中业务管理，有效改变了传统业务操作模式中的无效环节。海尔各经营体用一个窗口面对市场，统一进行订单采购、费用结算、残次处理、账务对接和货款结算。借助网络远程制单，通过信息共享和数据集中处理，对外统一销售，现场沟通，不仅减少了客户商品库存，降低了库存成本，还加快了商品周转，缩短了供货周期。海尔与客户共享信息、同步协作，建立了合同管理、采购管理、退换货管理和工作流管理等模块，实现了网上“标准”的采购管理和“便捷”的财务结算功能，使数据交互透明化。终端用户的需求第一时间传送到海尔信息系统，系统能够及时响应他们的要求，为客户提供实惠和便利的同时也实现了客户服务的增值。

海尔与分供方（供应商）通过供应商的 OneFace 监控差异化要素 46 项，要素控制点 91 个。开发 6 大模块、23 项差异化要素、57 个要控点，实现了系统自动取数，准确性得到极大提高。通过一个平台（采购支持平台）、一个全流程精准的信息流，优化了流程 5 个，新增流程 6 个，取消 11 类 22 种“小单子”，使采购人员的效率提高 22%，发料人员的效率提高 17%。通过降低呆滞库存、优化单据、精准数据、管理精细化和减员增效等措施，使供应链成本平均每年降低 329 万元。

海尔还实现了以生产工具和生产流程为主的全生产过程信息化，并与企业的管理信息化集成，使信息流、物流和资金流统一起来，融入海尔市场链管理模式中。

海尔分支机构和生产车间遍布全球——48 个联合研究中心，10 个信息分中心，员工总数 5 万多人；海尔制造的 13,000 多种产品通过全球 58,000 多个营销点销往 160 多个国家和地区；每月有 60,000 多张订单，订购量超过 350 万台商品，型号数量超过 2,200 个；管理超过 38 万种物料；通过 12,000 多个服务网点每月为 80 万个用户提供上门服务。2007 年起海尔通过全球增值系统将集团内 ERP 无缝集成于一体。例如，原材料集中采购、原材料库存、仓储运输、生产计划、工位原材料配送、成品下线、原材料倒冲、销售、财务等业务。

实现企业全面信息化后，海尔由库存生产转变为按单生产和大批定制。订单平均响应时间由 36 天降到 10 天，实现了准时生产制（JIT）采购与配送，呆滞物资降低 73.8%，仓库面积减少 50%，库存资金减少 67%，物流中心吞吐当量提高 40 倍，人力资源缩减到原来的10%，库存资金周转天数由 30 天降到 10 天，采购周期由 10 天减到 3 天。100%的采购订单由网上下达，2006 年，B2B 采购额达到 300 亿元，B2B 销售额达到 9.9 亿元，B2C 销售额近1 亿元。与同期对比，B2B 采购、B2B 销售和 B2C 销售分别增长了 20.4%、33.0%和 70.8%。

海尔集团全面推进企业信息化，通过构建功能强大的信息系统，大大提高了企业的业务处理能力，改变了企业生产模式，加强了海尔与最终用户、销售商和供应商的合作，顺利打造了一个全球化的企业。海尔集团已进入世界 500 强企业之列。然而不仅海尔，全世界的企业都在努力建立信息系统，运用网络与 Internet 等信息技术使自己成为电子化的企业，使企业的效率、竞争力和获利能力提升到新的高度。

海尔信息化过程中实现了以市场链为主线的信息系统集成。结合《管理信息系统》课程知识点学习，完成以下问题：

1．写出案例中出现的与信息系统相关的名词（至少 4 个）。

流程再造，企业与客户（B2C）电子商务，客户关系管理 CRM，企业与企业（B2B）

2．选择问题 1 中已写出的四个相关名词，分别给出它们的含义。

企业流程再造是指以企业流程为改造对象，从顾客的需求出发对企业流程进行基础性的再思考和根本性的再设计，以达到成本、质量、服务和速度等现代关键业绩指标的巨大提高。

企业与企业间电子商务（B2B，也称B to B），是指企业与企业之间进行的电子商务活动。例如企业通过Extranet和Internet网上向供应商采购，网上向经销商批量销售商品。

企业与消费者间的电子商务（B2C），是指企业与消费者之间进行的电子商务活动。借助于Internet的在线销售 和个性化订单需求活动，企业或商家提供了商品和服务的在线零售业务。

客户关系管理信息系统也称CRM系统，是以最新的信息技术为手段，运用先进的管理思想，通过过业务流程与组织变革，帮助企业最终实现以客户为中心的管理模式。

第五篇：上海财经大学继续教育学院

上海财经大学继续教育学院文件

上财继发 [2012]01号

关于印发《上海财经大学成人高等教育本科毕业生

申请学士学位外语条件的补充规定》的通知

各部门：

为了保证授予成人高等教育本科毕业生学士学位的质量，上海财经大学特根据上海市及学校有关文件精神，制定《上海财经大学成人高等教育本科毕业生申请学士学位外语条件的补充规定》（以下简称“补充规定”）。

本补充规定经2012年1月5日上海财经大学学位评定委员会审议通过，现印发给各部门，望请认真遵照执行。

附件：《上海财经大学成人高等教育本科毕业生申请学士学位外语条件的补充规定》

上海财经大学继续教育学院

二〇一二年一月九日

附件：

上海财经大学成人高等教育本科毕业生 申请学士学位外语水平要求的补充规定

为了保证上海财经大学授予成人高等教育本科毕业生学士学位的质量，上海财经大学根据《上海市学位委员会办公室关于调整上海市成人高等教育本科毕业生申请学士学位外语水平要求的通知》（沪学位办[2006]4号）、《上海财经大学继续教育学院学生学籍管理实施细则》（2010年10月修订）及《上海财经大学自学考试本科毕业生申请学士学位暂行办法》等文件精神，对成人高等教育本科毕业生申请学士学位外语水平要求补充规定如下：

1、成人高等学历教育本科毕业生、参加高等教育自学考试并获得本科毕业证书的人员用于申请学士学位的大学英语四、六级成绩须为通过就读学校集体报名并参加考试所获得的成绩，且从获得之日至学士学位申请日期止四年内有效。

2、成人高等学历教育本科毕业生（不含“函授”在读学生）、参加高等教育自学考试并获得本科毕业证书的人员用于申请学士学位的《全国英语等级考试三级合格证书》或《全国英语等级考试笔试成绩合格证（三级）》，从获得之日至学士学位申请日期止四年内有效，且满足下列条件之一：

（1）参加上海市教育考试院组织的考试并获得相应证书的；（2）参加我国部队系统考点的考试并获得相应证书，同时提供

与军人身份相符的身份资格证明的。

3、原在成人高等教育入学考试报名语种为非英语小语种（以当年报名语种为准）的本科毕业生申请学士学位的，参照本补充规定执行。

4、本补充规定自上海财经大学学位评定委员会审议通过之日起施行。之前有关文件、规定等与本补充规定不一致的，以本补充规定为准。