领队英语英语第一单元在机场

第一篇：领队英语英语第一单元在机场

在机场International airport国际机场domestic airport国内机场check-in登机手续办理boarding pass登机牌airport terminal 机场候机楼 international terminal 国际候机楼 satellite卫星楼 arrivals 进站 departures 出站 international departure 国际航班出港 international passengers 国际航班旅客 domestic departure 国内航班出站 security check安全检查transfer中转 transfer passengers 中转旅客 transit 过境 exit,out,way out 出口goods to declare 报关物品 nothing to declare 不需报关 VIP room 贵宾室 customs 海关 ticket office 购票处 cashier’s收银处 passenger conveyer 自动步行梯luggage carousel 行李传送带 departure lounge 候机室 taxi pick-up point出租车乘车点 coach pick-up point 大轿车乘车点 airline coach service航空公司汽车服务处 car hire租车处 scheduled time预计时间 actual 实际时间departure time 起飞时间delayegd 延误的landed已降落的 boarding 登机gate,boarding gate登机口public phone公用电话toilet,lavatories,rest room厕所 departure to前往duty-free shop免税店 currency exchange货币兑换处hotel reservation 订旅馆tour arrangement 旅行安排lugggage locker 行李寄存箱 luggage tag 行李牌hand luggage,carry-on luggage手提行李checked luggage托运的行李free luggage allowance免费托运行李重量 overweight 超重 charge for overweight luggage 超重费personal belongings 随身物品 luggage/baggage claim 行李领取处机票用语：carrier 承运人 flight number 航班号 seat NO 座位号 class 座舱等级first class头等舱business class公务舱economy class 经济舱status 订座情况 ticket confirm 机票确认出入境用语;immigration 移民局passport control护照检查处 arrival card 入境卡 departure card 出境卡country of origin 原住地 service agent 服务人员 professionals &technicals 专业技术人员destination country 前往目的的国家city where you boarded 登机城市address while in前往国家的地址 occupation职业jobless无业的 number and street 街道及门牌号 city and state 城市及国家nationality 国籍signature 签名official use only官方填写customs declaration海关申报customs duty海关税immunization 免疫customs inspector 海关检查员goods to declare 申报物品date of birth 出生日期 accompanying number 偕行人数 port of entry 入境城市vaccination certificate 防疫证书 health certificate for international travelers 国际旅行健康证明书 quarantine formalities 检疫手续baggage claim area 行李提取区 baggage service 行李服务处cart/ hand truck 手推车 misplaced 错放的damage 损坏compensation 补偿 签证用语;visa 签证 group visa团体签证 visa type签证种类 Issue at 签发地issue date 签发日期passport NO护照号 control NO编号 length of stay 停留期expiry date 失效日期Is this the right counter to check in for the flight to Sydney?这是到悉尼去的航班登记处吗?can I have my luggage checked in here for the flight to banhkok?请问我能在这里办理到曼谷的航班的行李托运手续吗？Where can I get my boarding pass and have my luggage weighed?请问在哪里换登机牌，给行李称重？what are the check-in procedures?登机手续有哪些？is the plane on schedule?飞机会准时起飞吗？what’s the departure time of the flight?飞机什么时候起飞？piease wait at the departure lounge until it’sannounced.请到候机室等候通知。How many pieces of chicked luggage have you got?有多少件行李要托运？you have to X-ray your bag for a lable.你的箱子需要经过X光检查，贴上验放标签。Can I take this as a catty-on?我可以随身携带这个吗？here are two tags for the suitcases and tow labels for the hand luggage.这是行李箱的两

张标签，这是手提行李的两张标签。Your luggage exceeds the free baggage allowance.您的行李超过免费限额What’s the luggage allowance ,please?请问免费行李有什么规定？30kg free luggage alloeance for the first class and 20 kg for economy class.Dou you have any seat preferences ?您对座位有什么偏好吗？which seat do you prefer,a window seat or an aisle seat?你喜欢什么样的座位，靠窗的还是靠过道的？can I have a seat in the back of the plane?可以给我一个靠近机尾的座位吗？you will have to show the boarding pass on your way to boarding the plane.上机时您得出示登机牌。Please don’t forget to claim your checked luggage.请记得领取您的托运行李。You may carry one piece of hand luggage into the cabin..您可以随身带一件手提行李上机。Let me take some stuff out as hand luggage.is that alright?我可以拿些东西当手提行李吗？where should I take my connecting flight ?我该在哪里搭乘接驳的班机？can I make a connecting flight here to los angeles?我可以在这里转机到洛杉矶吗？how long do we have to wait here?我们必须在这里等多久？I lost my transit card.what should I do now?我的过境证掉了，怎么办？how do I get to the transit lounge from here?从这里怎么到过境大厅？this bag is for storage in an overhead bin or under the seat.这件行李可放在头顶上方的行李箱里或坐位底下。Thai airways announces the departure of flight 454 to Bangkok.will passengers for this flight please go to gate 7?泰航飞往曼谷的454班机就要起飞了。请乘坐这次航班的旅客到7号门登机。Your attention,please.flight BA328 from London will be one hour late on account of a big fog.旅客们请注意，由伦敦飞来的英航328 次班机因为大雾，要晚点一个小时到达。Would you please show me the buggage claim area for flightSQ318?请问新航318次班机的行李提取处在哪里？has all of the luggage come out already?所以得行李都出来了吗？which belt is for the baggage from flight oz118?那条传送带是韩亚航空118次班机的行李。Piease check your luggage claim tags.请核对一下行李领取证/.one of my bags is missing.我掉了一件行李。My suitcase hasn’t arrived yet.我的手提箱还没到。I’d like to know when my luggage will arrive.我想知道我的行李何时会到。What does your bags look like ?你的行李什么样子？I would like to be compensated for the damage to my luggage.我想要行李损坏赔偿。Will the airline pay for the damage?航空公司会赔偿吗/pleaee send my baggage to me as soon as possible..请尽快将行李送来给我。Do I have to com here for my suitcase?我必须要 回到这里那我的手提箱吗？what’s the purpose of youy visit here?您此行的目的是什么？I’m travelling with a tourist group.i’m tour leader of the group.我随团旅行，我是该团的领队。I am just passing through the country?我只是路过贵国。How long do you intend to stay in the countru?in打算在此地停留多久？where are you going to stay in LA.您会住在洛杉矶的什么地方？how much money are you carrying?您带了多少现金？I have 5000 US dollars in cash.我带了5000美元现金。You have decleared less us dollars.您申报的美元数额比随身带的少。Are you going to visit any other places?你们还要去其他地方游玩吗? What are you going to do while you are here？在此地期间您打算做些什么？what do I have to do if I need to stay longer?如果要停留久一点，我该办什么手续？this is your passport.you may go to the baggage claim area and get your luggage,then proceed through the customs.这是您的护照。您可以大哦哦醒来提取处提取您的行李，然后进行海关检查。I have got my health certificate for international travelers.我随身带了国际旅行健康证明书。May I have your

health certificate and vaccination certificate?请把您的健康证明书和防疫证明拿给我看下。Could I see your passport for cross-checking?我能核对一下您的护照吗？I’m from the quarantine authority.我是卫生防疫部门的官员。Anyshing special to declare?有没有特别的东西要申报？I have nothing to declare.我没有什么要申报。Do you carry any spirits and tobacco?有没有带烈性酒和香烟呢？what’s the value of this camera?这部相机值多少钱？wo have to look through everything.我们必须一一检查。I am not carrying any foreign currency with me.我没有携带任何外币。These are all my personal items.这些全是我的个人物品。Everying in the suitcase is for my personal use.箱子里的每样东西都是我个人要用的。Do I have to pay tax on this.我必须为此付税吗？let me examine your luggage and check it with your form.让我按申报单检查一下您的行李。I have something to declare.here is my declaration.我有东西要申报，这是我的关税申报单。These are personal daily necessities.这些是个人的日常用品。Ihave’t got any dutiable things with me.我没带应交税的东西。I’ve only bought some personal things and a few small gifts for friends.我只带了一些个人用品和给朋友捎带的小礼物。You can go through the green channel.您可以走绿色通道。Go through the red channel if you have something to declare.若有物品要申报要走红色通道。Your luggage is passed.您的行李已经放行。在飞机上Plane,aircraft飞机jet aircraft 喷气式飞机polot驾驶员captain 机长air crew机组人员stewad男乘务员stewardess女乘务员ground crew 地勤人员cabin 机舱airsick晕机的sickness bag 呕吐袋window seat高窗户的座位aisle seat靠过道的座位emergency exit紧急出口lavvatory洗手间lavatories洗手间的后部occupied有人的vacant无人的in-fligt飞行中的in-flight service空中服务overhead bin compartment头顶上方的行李柜arrivaltime抵达时间departure time起飞时间local time at origin出发地的当地时间time to destination到目的地的时间distance to destination到目的地的距离outside air temperature 地面的温度turbulence 气流life jacket救生衣life vest under your seat救生衣在座椅下fasten seat belt while seated坐下后系好安全带safety on board乘机安全cloudy有云的fogg有雾的transit stop过境停留oxygen mask氧气面罩in-flight magazine机上杂志overhead light顶灯reading lamp阅读灯first class passenger头等舱旅客economy passenger普通舱旅客at the altitude of 高度为at the speed of 速度为blanket毛毯pillow枕头 first-aid kit 急救包light meal便餐snack点心instant noodle方便面cream 奶油sugar 糖drink 饮料 coffee咖啡orange juice橙汁tea 茶coke可乐pepsi百事可乐seven-up七喜汽水mineral water矿泉水chicken鸡肉在酒店commercial hotel商务酒店resort度假apartment公寓式luxury五星high comfort四星average comfort三星some comfort二星economy一星reception接待处 front desk前台 housekeeping department 房务部good and beverage department餐饮部entertainment department康乐部resident manager 驻店经理duty manager值班经理lobby manager大堂副理supervisor 主管 captain领班 cashier收银员receptionist 接待员floor attendant 楼层服务员room maid打扫客房的女服务员bellboy行李员reservation 预定vacant room空的房间room rate房价voucher 凭证single room单人房double双人房twin双床间triple三人房suite套房lobby大堂banquet room宴会厅restaurant餐厅cafeteria自助餐厅sauna桑拿房cafeteria自助餐厅massage parlor按摩室beauty parlor美容室barber shop理发室tennis court网球场bowling alley保龄球馆billiard room桌球室mahjong and

chess room棋牌室souvenir纪念品shower curtain

浴帘refrigerator电冰箱safe-deposit box保险箱

wall lamp壁灯sold out卖完fully booked全被订

满settle accounts结账key card房卡laundry

service洗衣服务dry cleaning干洗blouse女上衣

wall lamp壁灯 television remote control 电视机

遥控器discount折扣service charge服务费extra

charge额外费用sold out卖完了check in入住登

记 check out退房arrival time 到店时间

departure time 离店时间settle accounts 结账

key card房卡laundry service 洗衣服务laundry

list 洗衣单laundry bag洗衣袋laundry charge洗

衣 费dry cleaning干洗press 熨衣服express 票账户payee 收款人payer 付款人bankbook存折deposit存款check，cheque支票traveler’s check旅行支票personal check个人支票cash现金cash a check用支票兑换现钞credit 信用卡american express card运通卡visa card维萨卡master card万事达卡foreign currency外币draft汇票interest利息buying rate买入价selling rate卖出价denomination 面额exchange rate汇率withdraw取款exchange兑换RMB US dollars Euro Thai bath coin 硬币currency exchange receipt货币兑换是收据money exchange memo兑换水单place of issue票据签发地点date ofissue票据签发日期department store百货公司service快洗服务express service charge快洗收费

coat 女短大衣dress连衣裙panties女短裤

pajama男睡衣shirt男衬衣jacket外套zipper拉

链button 纽扣clothes hanger衣架hair dryer吹

风机shoe shining paper擦鞋纸towel毛巾

toothbrush 牙刷toothpaste 牙膏shampoo洗发液

shower cap浴帽cotton swab棉签toilet paper卫

生纸Local guide地方陪同parking lot停车场cit

y tour市内游览country tour乡村游natural

scenery tour自然景观游itinerary 旅行线路

group size 组团规模cost of hotels酒店费用cost

of meal餐费special-interest tour专门兴趣旅游

package tour包价旅游sighting trip观光 旅游

conducted tour有导游的旅游coach tour乘游览

车旅游group tourist团体旅游者individual tourist

单个旅游者escort陪同人员interpreter 翻译

national guide全陪places of interest 名胜古迹

square 广场palace宫殿temple寺庙museum博

物馆tomb 陵墓ruin遗址 cultural street 文化街

mosque清真寺garden花园resort胜地grotto石

窟pagoda塔pass关隘mountain山island 岛cave

洞waterfall瀑布stone forest石林spring 泉ocean

park海洋公园 pavilion亭子tower楼，塔abbey

修道院shrine圣地pilgrim朝圣者Islam伊斯兰

教Catholicism天主教Buddhism佛教Buddha佛

Hindu印度教Judaism犹太教natural wonder自

然景观man-made wonder人造景观admission fee

门票费destination 目的地service fee服务费see

a doctor 看医生have a sore throat喉咙痛have a

diarrhea 拉肚子take medicine吃药pollute污染

appetite胃口take one’s temperature量体温have a

fever 发烧prescription 药方have a cold感冒

have a headache头痛have a runny nose流鼻涕

have a stomachache 胃痛have a sharp pain痛的厉害have a chill 浑身发冷 have a high blood

pressure 有高血压have a cough咳嗽have a heat

attack 心脏病发作feel sick感觉不舒服feel like

throwing up想吐feel dizzy感觉头晕keep

sneezing一直打喷嚏 sprain one’s ankle扭了脚

踝break one’s leg摔断了腿take a deep breath 做

一次深呼吸take an X-ray照一次X光片stay in

bed 卧床休息have an injection 打针make a

bleed test 验血oral medicine口服药external

medicine外用药thermometer温度计stethoscope

听诊器bleed pressure apparatus血压计get lost

迷路policeman 警察theft 偷失窃be stolen被偷

don move不许动Bank teller银行职员account

账户saving account储蓄存款账户checking

account支票账户payee 收款人payer 付款人

bankbook存折deposit存款check，cheque支票

traveler’s check旅行支票personal check个人支

票cash现金cash a check用支票兑换现钞credit

信用卡american express card运通卡visa card维

萨卡master card万事达卡foreign currency外币

draft汇票interest利息buying rate买入价selling

rate卖出价denomination 面额exchange rate汇

率withdraw取款exchange兑换RMB US dollars

Euro Thai bath coin 硬币currency exchange

receipt货币兑换是收据money exchange memo

兑换水单place of issue票据签发地点date

ofissue票据签发日期department store百货公司

fruit shop水果店grocer’s杂货店pharmacy drug药店convenience store便利店supermarket 超市shopping mall商街shopping trolley手推车 display counter陈列柜window display橱窗陈列customer顾客shopping around逛商店payment 支付price tag价格标签special price特价advance payment预付款cash payment现金支付wholesale price批发价market price 市场价cheap便宜wine and spirits酒类souvenir纪念品quality certification质量保证书appetizer 开胃小菜vegetarian 素食者traffic regulation交通规则zip code邮政编号return address回信地址express delivery快递commemorative stamp纪念邮票keep the change零钱不用找了got stuck in the traffic jam被挡住了apologize for being late道歉迟到itinerary线路River Seine塞纳河Notre Dame de Paris巴黎圣母院a wine brewery酒窖buffet breakfast自助早餐the Chinese Embassy中国大使馆fruit shop水果店grocer’s杂货店pharmacy drug药店convenience store便利店supermarket 超市shopping mall商街shopping trolley手推车display counter陈列柜window display橱窗陈列customer顾客shopping around逛商店payment 支付price tag价格标签special price特价advance payment预付款cash payment现金支付wholesale price批发价market price 市场价cheap便宜wine and spirits酒类souvenir纪念品quality certification质量保证书appetizer 开胃小菜vegetarian 素食者traffic regulation交通规则a suite instead套房I’m afraid wo’ve had some last minute change最新变化stretch out平躺contact the cabin attendant机舱服务员the rear of~的尾部gaining/losing a day增加/减一天Is this seat taken?这座位有人吗？help you with your safety belt？系安全带seat belt座位安全带sunny-side up单面煎双面煎

第二篇：领队英语

My passport is expired and I have to do the new registration.我的护照过期了，我要重新申请

What is the difference between a passport and an id card?

护照和身份证有什么区别

How can I get the visa extension in china?

在中国，我如何办理签证延期

My visa was denied

我被拒签了

The flight has been delayed because of bad weather.由于天气恶劣，航班已经延误

The flight will be delayed because of a heavy rain in our destination.由于目的地机场正下着大雨，我们的航班将延误

We can’t take off because the airport is closed due to poor visibility

由于能见度低，机场关闭，航班无法起飞

Caac announces the departure of flight 45 to Sydney.passengers who will take this flight please go to gate 7.中国民航广播：飞往悉尼的454次航班就要起飞了，请乘坐本次航班的乘客前往7号门登机。This is the final call for tg flight 260,now boarding at gate 14

这是对乘坐泰航260次航班乘客的最后一次广播，请即刻经14号门登机

Passengers waiting for their connecting flight to HK please wait at gate 18.your flight is to start in two hour’s time.thank you.要转机去香港的乘客请到18号门您们的航班将在二小时内起飞。谢谢。

Would you please give me some water

能否给我点水

What kind of drinks do you have

能有些什么饮料

A tourist of my group is sick.He feels like vomiting.Can I brother you for some hot water.我的一个客人晕机了，他想吐。能不能麻烦你给他拿点热水来

Excuse me.Miss.Can I have some entry cards and customs declarations.对不起小姐，请给我一些入境卡和海关申报单好吗

Will this flight get there on time

本航班可以正点到达吗

What is the time difference between san Francisco and Beijing

旧金山和北京的时差是多少

Please put this airmail sticker on the front the envelope

请将航空邮件的黏贴标签贴到信封的正面

I’m afraid your letter has been overweight.恐怕您的邮件已经超重了

Be sure to put down the address of receiver clearly

一定要将收件人的地址写清楚

Do you want to mail it by air or by ordinary mail

您是要寄航空邮件还是平邮

Please fill in how much your things are worth

请填上您的东西价值多少

I want to change some money, but I do not know how to fill out the exchange memo.我想兑换些钱，但不知道怎么填写兑换单。

What kind of currency do you want

您要兑换什么货币

How do you charge for a overseas call to Germany

打一个越洋电话到德国费用多少

I want to connect to room132,mr chen.请帮我接通132房间的陈先生

I’ll put you through.sir.sorry sir.The line is busy.我帮你接过去了，先生。不好意思先生，电话占线

Could you recommend a nice restaurant near here?

能否介绍一家在附近的口碑不错的餐厅

Would you like to have some wine with your dinner?

您用餐时要喝点酒吗

How would you like the steak, rare, medium or well done.你喜欢怎样做的牛排，是三分熟 五分熟 还是全熟

I’d like a restaurant with cheerful atmosphere.我想去一家气氛活跃的餐厅

Excuse me, what would you like to drink wine, beer or whisky?

请问您要喝点什么 红酒 啤酒 还是威士忌

Is there a Chinese restaurant around here?

这附近是否有中国餐厅

Do you know any of the restaurants open now?

您知道现在那里还有餐厅是营业的吗

I’d like to have some local food.我想尝试一下当地食物

I’d like to reserve a table for two at seven tonight.我想要预约今晚七点两个人的位子

Can I have some fruit instead of the dessert

可不可以不要甜点该要水果

领队业务

2009-07-23 12:20 星期四

领队业务

行前说明会

1.欢迎词&自我介绍：代表本旅行社感谢各位贵宾对我社的信任和认可，选择参加我们团队并简单介绍本社基本情况以及自己为大家服务的决心。

2.强调本团集合时间、地点、领队电话和公司应急电话。

3.向旅游者说明出境旅游注意事项，外汇兑换事项及手续等，向旅游者发放团队标志并解读《出境旅游行程表》&《旅游服务质量评价表》

4.相关的法律法规知识及旅游目的地国家风俗习惯

5.向旅游者详实说明各种由于不可抗力、不可控制因素导致组团社不能（完全）旅行约定情况以取得旅游者谅解。

6.提醒告诫他们将要到访的每一个国家的注意事项

7.向旅游者详细说明如何注意人身&财产安全的问题

8.向游客落实住房分配事项

9.对游客提出团结互助、礼貌友善支撑领队工作地希望，强调文明礼貌，对以往中国游客的不文明习惯进行点评。

10.对旅游目的地天气状况进行介绍，对游客行装配备进行建议。

注意：给未能出席的游客打电话，将应发给游客的物品发给客人。

思考题

1、行前说明会主要内容及领队应落实的事项。

答：1）分房；2）国内段返程机票是否已定或是否交款；3）机场税包否；4）是否有单项服务等特殊要求；5）是否有回民素食

2、出境旅游合同的主要内容。

答：1）旅游线路 2）费用及包含项目（1、包含项目；

2、不包含项目）3）对旅游服务质量标准的约定 4）退团及损失 5）其他相关责任和提示

3、接待社导游向游客推荐自费项目时领队应注意什么？

答：1）不能让自费项目挤占正常的团队行程安排 2）要杜绝导游推荐的自费项目与国家的出境旅游法规中禁止的所有冲突 3）要注意不得强迫或者变相强迫旅游者参加额外付费项目4）需要对自费项目是否货真价实进行简单评估

4、申根签证的概念。

答：只要取得一个国家的签证便可以在签证有效期内自由进入其他申根公约国。如没有其他附注持有申根签证有权在所有申根国家（奥地利、比利时、荷兰、卢森堡、德国、法国、意大利、西班牙、葡萄牙、希腊、挪威、瑞典、芬兰、丹麦和冰岛、捷克、爱沙尼亚、匈牙丽、立陶宛、拉拉脱维亚、马其他、波兰、斯洛文尼亚、斯洛伐克、瑞士）旅游并相应允许一次、两次或多次入境。

5、落地签证的概念，如何办理泰国落地签证。

答：旅游团或旅游者个人抵达泰国后立刻做签证通常称为“落地签证”。

旅游团或者旅游者个人乘机抵达曼谷机场后，立刻到机场的移民局领取一张《落地签证申请表》，每人填写一份（每人的签证费为1000泰铢）,贴上本人的照片，连同护照一并交移民局。移民局在在、申请人的护照上盖上签证章，即可入境。泰国签证有效期为3个月。

6、另纸签证的概念。如何办理新加波另纸签证。

答：所谓另纸签证，是指代表使领馆的签证标示，或称准许入境盖得章。不显示的护照上，而是在另一张有新加坡移民局专用的签证纸上（仅限于旅游团签证）。

程序：（1）有组团社将游客详细无误的有关资料（姓名、性别、出生年月、出生地护照签发地和签发时间）列一个表格，先传到新加坡的地方接待社。2）再有新加波地方接待社为每人填写一张新加坡移民局的签证申请表，并加盖地方接待社的公章后，将申请表格及担保书（含担保金）交新加坡移民局。3）新加坡移民局按上述表格，另打一张以旅游者的姓名的英文名拼音26个字母顺序排列的正式签证表，打上准入境的签证标示或准入境的章，存放在新加坡的移民局的机场窗口。4）待旅游团抵达后，由领队出示护照及团队名单后即可领取新加坡移民局签发的一张全团签证。（新加坡签证的有效期21天，在14天内可多次入境）。

7、中国出入境的操作流程及各环节注意事项。

答：1）、领队应告诉客人遵守中国边检及海关规定，不得携带违禁品、管制品入境，也不得携带未经检疫的水果入境。2）、凡在《名单表》上的客人，需按《名单表》上的顺序排对，依次到边检审检护照，领队将《名单表》交边检官审验盖章。3)、未上《名单表》的客人，自行持护照过关。4）、必要时填写入境检疫申明卡。

8、外国地区出入境操作流程及各环节注意事项。

1）到达旅游站或目的地后，办理有关入境手续，通常称为“过三关”即卫生检疫、证照查验，海关检查2）入境卡及申报单的表卡应事先填妥3）带团出机场时，从入境边检开始，接着取行李至海关检查，按顺序办理4）领队如先于团员通过移民关卡，应回头照顾团员，并请已过关的团员协助接取行李5）待全数入境后，经检查行李件数无误。海关要求检查时，请物主立刻开箱受检，同时告诫团员切勿离队。6）当海关检查完毕即出关与当地接待人员联络，并将行李交其负责，然后带团员等车清点人数。

9、四核对的内容及方法

答：1）护照和机票核对，包括中英文姓名、前往国家。2）机票和行程的核对，包括国际段和国内段行程、日期、航班、间隔时间等。3）护照与名单表的核对，各项一一对应，核对好实际出境旅游的人数与《团队名单表》一致。4）护照内容核对，包括正文页与出境卡项目一致，出境卡两项是否有黄卡，是否与去前往国相符，签证的有效期、签证水印及签字等

10、游客在国外丢失了护照，领队应如何处理？

1）首先，由当地的导游协助到地方接待社开具护照遗失证明，然后持当地接待社的遗失证明尽快地到就近警察局报案，取得警察机构开具的具有法律效力的报案证明2）持当地警察机构的报案证明和遗失者照片及旅行团的护照资料（即团队名单表）到中国驻在国的使领馆办理新的护照（或者临时通行证）3）持取得的新护照或临时通行证及有关资料到所在国的移民局办理签证。办理上述手续的费用完全由旅游者自理。

11、领队在境外安排住宿时应掌握哪里工作要点？

1）尽快办理房间登记手续，记住每位团员的房间号，分房间钥匙。了解饭店的内部设施（如电梯、餐厅、邮筒地、地下街等）的位置，并告诉团员。2）分钥匙前宣布领队、导游房号以及房间电话号码，告诉集合时间和叫早、早餐、出发时间。3）进房间后，对国内重点客人应亲自巡视或者电话询问房间情况，协助解决有关问题，如有无饮用热水，洁具等。

4）如有行李，应检查行李是否已送到客人的房间。

14、办理行李托运时，领队应告诉客人什么？

答：一等票价客票40公斤，公务票价客票30公斤，经济客票20公斤。按成人票价的10%付费的婴儿无免费行李额。超重行李费率以每公斤按经济舱票的票价的1.5%计算。

15、在境外旅游时，托运的行李如果丢了领队应该z怎么办？

答：在境外旅游时，托运行李遗失（下飞机后在行李认领处————行李传送带上找不到自己托运的行李）的现象时有发生。这因由旅游者所乘飞机的航空公司负责。遇到托运行李丢失，应立即到机场失物登记处办理行李丢失和认领手续。在领队的协助下，主动出示机票和行李托运收据，详细说明始发站、中专站、行李件数及丢失行李的尺寸、颜色、形状、标志等特征（不需要讲清行李内的物品），并一一填写在失物登记表上。在一般情况下，机场失物登记表处的有关人员根据失主所填的失物登记表，会马上打开电脑查询，而且，立即通知失主行李现在何处，并致歉意，然后在下一班飞机抵达后或者更晚一些时间将行李送到旅游者下榻的宾馆。如果是终点站，也可送到失主的家中。如经过查找确认丢失，各国航空公司按自己的规定（根据行李的尺寸或行李的重量）予以赔偿。请注意，从不按行李内的物品的价值予以赔偿。这是国家惯例。

14、领队安全意识主要体现在哪个方面？

答：证件安全，钱物安全，交通安全，饮食安全，住宿安全，观光安全，购物安全和人身安全。

15、境外如何预防交通事故的发生。

(1)每一位出境旅客都要树立“严格遵守旅游目的地国家或地区的交通规则”的潜意识，这一交通安全意识是“乘兴而去，顺利而归”的重要保障之一。

(2)全世界大多数国家和地区均遵守右侧通行的规则，但在中国香港、澳门地区和日本、英国以及东南亚等一些国家是左侧通行，与中国内地右侧通行恰恰相反。所以，旅游者必须在短时间内改变习惯，穿越马路时先向右看。

(3)境外车速较快，公路安全靠所设计的许多交通标志指挥车辆完全运行。如自己开车，更要事先充分了解当地的交通标志与交通法规以及与中国之间的差异。

(4)为了尽可能地避免在旅游过程中发生交通事故，旅游者可通知领队或地陪或直接提醒司机不为赶时间而开快车，不酒后开车，更不要在途中允许司机与朋友交谈。如发生上述现象，可通过地陪致电交通管理部门，要求撤换司机。

16、在国外旅游时，领队应经常提醒客人注意哪些方面。

近几年，出国旅游团队安全事故时有发生，旅游者们身处异国他乡，必须保持高度的警惕和清醒的头脑。（1）出境旅游时，现金和贵重物品务必随身携带；入住酒店后可存在酒店的保险柜中。（2）千万不能将自己的证件、现金、首饰等贵重物品放在行李箱中托运。国际上有个不成文的惯例，如果托运行李中的贵重物品 及货币丢失，从不按价赔偿。（3）勿与陌生人随便接触或告知自己的房号或在夜间贸然开门；不与私人兑换外币。（4）由于语言不通，情况不熟、自由活动时，一般情况下不单独行动，应该三五成群结伴而行。（5）今后出游不必带大量现金。可办理国际信用卡或旅行支票。（6）准备一些零用钱，乘计程车、打电话、购买饮料等都用的着。以免经常显露自己大额的现金，引起扒手、抢劫者的注意。

17、如何处理欧洲的退税手续

（1）向商店索要发票，向海关填写表格

（2）必须去有退税标志的商场买

（3）处境是在海关盖章领取退税款额

18、境外购物，领队应注意哪些问题

在境外带团的领队，要注意与当地导游的协调，控制好购物时间和次数，如果以购物为主，游览为辅，就失去出国观光的意义，也有损客人的权益。购物时，领队要提醒客人注意商品的品质与价格，谨防假货以次充好，导游推荐购物时，不要大肆鼓动客人，给予适当配合即可、19、新马泰、港澳检查的重点是什么？要注意什么

检查的重点是毒品，要注意的是：

1、要看管好自己的行李物品，防止被别人掉包。

2、不要替不相识的人捎带行李过关。

3、过关时不要出于互助之心，帮别人拿行李

20、意外伤害急救原则

1、保持镇静并设法维持好现场秩序

2、在周围环境不危及生命的条件下，一般不要轻易随便搬动伤员

3、暂不要给伤员和任何饮料和进食

4、如发生意外而现场无人时，应向周围大声呼救，请求来人帮助或设法联系有关部门，不要单独留下伤病员无人照顾

5、遇到严重事故、灾害或中毒时，除紧急呼叫外，还应立即向有关部门报告，报告时要讲明具体情况

6、对呼吸困难。窒息和心跳停止的伤病员，迅速将其抬离到后仰位，托起下颌，使其呼吸道顺畅

第三篇：机场英语

机场英语

1开始办理乘机手续通知 前往____①的旅客请注意：

您乘坐的〔补班〕⑩____②次航班现在开始办理乘机手续，请您到____③号柜台办理。谢谢！

Ladies and Gentlemen, may I have your attention please: We are now ready for check－in for 〔supplementary〕⑩flight ____② to ____ ①at counter No.____ ③.Thank you.1正常登机通知

〔由____ ①备降本站〕⑩前往____ ①的旅客请注意： 您乘坐的〔补班〕⑩____②次航班现在开始登机。请带好您的随身物品，出未登机牌，由____④号登机口上〔____⑧号〕⑩飞机。〔祝您旅途愉快。〕⑩ 谢谢！

Ladies and Gentlemen, may I have your attention please:⑩flight____② 〔alternated from ____ ①〕to____ ① is now boarding.Would you please have your belongings and boarding passes ready and board the aircraft 〔No.____⑧〕⑩through gate NO.____④〔.We wish you a pleasant journey.〕⑩ Thank you.3航班取消通知（出港类）

〔由____ ①备降本站〕⑩前往____ ①的旅客请注意：

我们抱歉地通知，您乘坐的〔补班〕⑩____②次航班由于〈1.本站天气不够飞行标准2.航路天气不够飞行标准3.____ ①天气不够飞行标准4.飞机调配原因5.飞机机械原因6.飞机在本站出现机械故障7.飞机在____ ①机场出现机械故障8.航行管制原因9.____ ①机场关闭10.通信原因〉（11）决定取消今日飞行，〈1.明日补班时间2.请您改乘〈1.今日2.明日〉（11）〔补班〕〉⑩____②次航班，起飞时间〉（11）〈1.待定2.为____ ⑤点____ ⑥分〉（11）。在此我们深表歉意。〔请您与〔____③号〕⑩〈1.不正常航班服务台2.服务台3.问询台〉（11）工作人员联系，〔或拔打联系电话____⑨，〕⑩我们将为您妥善安排。〕⑩ 谢谢！

Ladies and Gentlemen, may I have your attention please: We regret to announce that 〔supplementary〕⑩flight____② 〔alternated from ____ ①〕⑩to ____ ①has been cancelled due to 〈1.the poor weather condition at our airport 2.the poor weather condition over the air route 3.the poor weather condition at the ____ ①airport 4.aircraft reallocation 5.the maintenance of the aircraft 6.the aircraft maintenance at our airport 7.the aircraft maintenance at the ____ ①airport 8.air traffic congestion 9.the close-down of ____ ①airport 10.communication trouble 〉（11）〔supplementary〕（11）flight____②〉（11）〔to tomorrow〕⑩〔at____ ⑤：____ ⑥ 〕⑩.〔Would you please contact with 〈1.irregular flight service counter 2.service counter 3.inＦＯＲＭation desk〉（11）〔No.____③〕⑩.〔or call____⑨.〕⑩We will make all necessary arrangements.〕⑩ Thank you.▲进港类广播用语包括五种：

1正常航班预告

迎接旅客的各位请注意：

由____ ①〔、____ ①〕⑩飞来本站的〔补班〕⑩____②次航班将于___ ⑤点____ ⑥分到达。谢谢！

Ladies and Gentlemen, may I have your attention please: 〔Supplementary〕⑩flight ____②from____ ①〔、____ ①〕⑩ will arrive here at___ ⑤:____ ⑥.Thank you.3航班取消通知（进港类）

迎接旅客的各位请注意：

我们抱歉地通知，由____ ①〔、____ ①〕⑩飞来本站的〔补班〕⑩____②次航班由于〈1.本场天气不够飞行标准2.航路天气不够飞行标准3.____ ①天气不够飞行标准4.飞机调配原因5.飞机机械原因6.飞机在____ ①机场出现机械故障7.航行管制原因8.____ ①机场关闭9.通信原因〉（11）已经取消。〔〈1.明天预计到达本站的时间为____⑤点____ ⑥分2.明天到达本站的时间待定〉（11）。〕⑩ 谢谢！

Ladies and Gentlemen, may I have your attention please: We regret to announce that 〔supplementary〕⑩flight ____②from ____ ①〔、____ ①〕⑩ has been cancelled due to 〈1.the poor weather condition at our airport 2.the poor weather condition over the air route 3.the poor weather condition at____ ① airport 4.aircraft reallocation 5.the maintenance of the aircraft 6.the aircraft maintenance at the ____ ①airport 7.air traffic congestion 8.the close-down of ____ ①airport 9.communication trouble〉（11）〔.This flight has been recsheduled to 〈1.tomorrow at ___ ⑤:____ ⑥ 2.arrive 〉（11）.〕⑩ Thank you.4航班到达通知

迎接旅客的各位请注意：

由____ ①〔、____ ①〕⑩飞来本站的〔补班〕⑩____②次航班已经到达。谢谢！

Ladies and Gentlemen, may I have your attention please: 〔supplementary〕⑩flight ____②from ____ ①〔、____ ①〕⑩ is now landing.Thank you.（1）飞行过程欢迎词 欢迎词

女士们，先生们：

欢迎你乘坐中国XX航空公司航班XX_____前往_____（中途降落_____）。_____至____的飞行距离是_______，预计空中飞行时间是________小时_______分。飞行高度______米，飞行速度平均每小时_______公里。

为了保障飞机导航通讯系统的正常工作，在飞机起飞和下降过程中请不要使用手提式电脑，在整个航程中请不要使用手提电话，遥控玩具，电子游戏机，激光唱机和电音频接收机等电子设备。

飞机很快就要起飞了，现在有客舱乘务员进行安全检查。请您坐好，系好安全带，收起座椅靠背和小桌板。请您确认您的手提物品是否妥善安放在头顶上方的行李架内或座椅下方。（本次航班全程禁烟，在飞行途中请不要吸烟。）

本次航班的乘务长将协同机上_______名乘务员竭诚为为您提供及时周到的服务。谢谢！

Welcome Good morning(afternon, evening), Ladies and Gentlemen: Welcome aboard XX Airlines flight XX______to______(via______)The distance between______and_______is______kilometers.Our flight will take ________ hours and_______minutes.We will be flying at an altitude of________meters and the average speed is_______ kilometers per hour.In order to ensure the normal operation of aircraft navigation and communication systems, passengers are toys, and other electronic devices throughout the flight and the laptio computers are not allowed to use during take-off and landing.We will take off immediately, Please be seated, fasten your seat belt, and make sure your seat back is straight up, your tray table is closed and your carry-on items are securely stowed in the overhead bin or under the seat in front of you.(This is a non-smoking flight, please do not smoke on board.)The(chief)purser _________with all your crewmembers will be sincerely at your service.We hope you enjoy the flight!Thank you!

（2）起飞后广播 女士们，先生们：

我们的飞机已经离开_____前往_____，沿这条航线，我们飞经的省份有_______，经过的主要城市有_______，我们还将飞越_____。

在这段旅途中，我们为你准备了XX餐。供餐时我们将广播通知您。下面将向你介绍客舱设备的使用方法： 今天您乘坐的是XX型飞机。

您的座椅靠背可以调节，调节时请按座椅扶手上的按钮.在您前方座椅靠背的口袋里有清洁袋,供您扔置杂物时使用。在您座椅的上方备有阅读灯开关和呼叫按钮。如果你有需要乘务员的帮助,请按呼唤铃.在您座位上方还有空气调节设备，你如果需要新鲜空气,请转动通风口。洗手间在飞机的前部和后部.在洗手间内请不要吸烟。

Ladies and Gentlemen: We have left_____for_____.Along this route,we will be flying over the provinces of ___, passing the cities of _____, and crossing over the ______ Breakfast(lunch,supper)has been prepared for you.We will inform you before we serve it.Now we are going to introduce you the use of the cabin installations.This is a XX aircraft.The back of your seat can be adjusted bu pressomg the button on the arm of your chair.The call button and reading light are above your head.Press the call button to summon a flight attendant.The ventilator is also above your head.By adjusting the airflow knob,fresh air will flow in or be cut off.Lavatiories are located in the front of the cabin and in the rear.Please do not smoke in the lavatories.（3）餐前广播 女士们，先生们：

我们将为您提供餐食（点心餐），茶水，咖啡和饮料。欢迎您选用。需要用餐的旅客，请您将小桌板放下。

为了方便其他旅客，在供餐期间，请您将座椅靠背调整到正常位置。谢谢！Ladies and Gentlemen: We will be serving you meal with tea, coffee and other soft drinks.Welcome to make your choice.Please put down the table in front of you.For the convenience of the passenger behind you, please return your seat back to the upright position during the meal service.Thank you!（5）预定到达时间广播 女士们，先生们：

本架飞机预定在_____分钟后到达______.地面温度是_________，谢谢！Ladies and Gentlemen: We will be landing at _____airport in about ________minutes.The ground temperature is ___degrees celsius.Thank you!（6）下降时安全检查广播 女士们，先生们：

飞机正在下降。请您回原位坐好，系好安全带，收起小桌板，将座椅靠背调整到正常位置。所有个人电脑及电子设备必须处于关闭状态。请你确认您的手提物品是否已妥善安放。稍后，我们将调暗客舱灯光。谢谢！

Good morning(afternon,evening),Ladies and Gentlemen: Our plane is descending now.Please be seated and fasten your seat belt.Seat backs and tables should be returned to the upright position.All personal computers and electronic devices should be turned off.And please make sure that your carry-on items are securely stowed.We will be dimming the cabin lights for landing.Thank you!（7）达到终点站 女士们，先生们： 飞机已经降落在______机场，外面温度______摄氏度，飞机正在滑行,为了您和他人的安全,请先不要站起或打开行李架。等飞机完全停稳后，请你再解开安全带,整理好手提物品准备下飞机。从行李架里取物品时，请注意安全。您交运的行李请到行李提取处领取。需要在本站转乘飞机到其他地方的旅客请到候机室中转柜办理.感谢您选择XX航空公司班机!下次路途再会！Ladies and Gentlemen: Our plane has landed at_____airport.The local time is_____.The temperature outside is ____degrees Celsius,(______degress Fahrenheit.)The plane is taxiing.For your safety, please stay in your seat for the time being.When the aircraft stops completely and the Fasten Seat Belt sign is turned off, Please detach the seat belt, take all your carry-on items and disembark(please detach the seat belt and take all your carry-on items and passport to complete the entry formalities in the termainal).Please use caution when retrieving items from the overhead compartment.Your checked baggage may be claimed in the baggage claim area.The transit passengers please go to the connection flight counter in the waiting hall to complete the procedures.Welcome to ____(city), Thank you for selecting XX airline for your travel today and we look forward to serving you again.Wish you a pleasant day.Thank you!（8）旅客下飞机广播 女士们，先生们：

本架飞机已经完全停稳（由于停靠廊桥），请您从前（中，后）登机门下飞机。谢谢！Ladies and Gentlemen: The plane has stopped completely, please disembark from the front(middle,rear)entry door.Thank you!

第四篇：机场安检英语

机场安检英语

引导岗位：

1.Please pass through the detector one by one.请一个一个通过探测门。

2.Hello.put your baggage on the belt please.您好，请把您的包放在传送带上。

3.Please put all your metallic objects such as coin,cellphone,chewing gum,cigarettes,and anything with Aluminum foil into the basket.请把您随身携带的所有金属物品，如硬币、手机、口香糖、香烟、以及带锡纸的物品等放在篮子里。

4.Could you hold the baby in your arms and let the pram be checked by the X-ray machine? 您可以抱起婴儿，将婴儿车通过X光机检查吗？

5.Excuse me, sir.please take your computer out and put it in the basket.对不起，先生，请把您的电脑从包里取出放入筐里。6.Take off your jacket, please.请把您的外套脱下。

7.Antthing else in your pocket? 口袋里还有其它物品吗？

8.I’m sorry to tell you that flammable items cannot be taken with you into the aircraft.很遗憾的告诉您，易燃品不能随身带上飞机。

手检岗位：

1．Please come over for inspection.请过来接受检查。

2．Please raise your arms.请您抬起双臂。

3．Turn around please.请转身。

4．Please unbutton your coat.请把您的衣扣打开。

5．I’m sorry to tell you that it is a prohibited item.youcan’t take it with you into the aircraft.很抱歉告诉您，这是违禁品，您不能把它带上飞机。6．

Checking is done, thankyou for your corporation.检查完毕，谢谢合作。

7．You can take your baggage now.您可以拿行李了。

移交台岗位：

1．These items are forbidden by law and will have to be confiscated.Here is your receipt.这些东西是违禁品，我们必须没收。这是给您的没收单据。2．

We could check it in for you ,or you could have it deposited temporarily at our place for up to one month.您可以办理托运或在我们这儿办理暂存，我们可以替您保留一个月。3．

Within a month, if you return to Beijing, take this receipt to the Domestic Security office to get your things back.一个月之内，当您再来北京的时候，您可以到国内安检值班室凭单据领取您的东西。4．

If you can’t come back within a month, we won’t keep it for you.如果一个月之内，您不来领的话，我们将不再替您保存。

5．This is the government’s rule.For your own safety and other passangers, we need your understanding and corporation.这是政府规定的，为了您和其他旅客的安全，请您理解和配合我们的工作。

第五篇：高一英语第一单元

高中必修一词组（翻译下列句子）

4-1We went through hardships while working on this project.4-2I ‘ve gone through my ink.4-3.I called him several times, but I couldn’t get through.7-1 she had her book published last year.7-2.our teacher got us to finish our homework.7-3Don’t get Tony waiting for you outside all the time.7-4.he got his clothes dirty.8-1it will be three days before he comes back home.8-2it was not long before he told me about it.8-3The house fell down bebore I had tme to run out.8-4i must write it down before I forget it.Make当使役动词时用法

1.the workers were make to work for 14hours a day by the boss.2.would you please make yourself known to us?

3.We make him our monitor.4.That will only make matters worse.l.be fond ____ 喜欢，爱好 2.hunt ____搜索。追寻，寻找

3.in to ____ 为了 4.care ____担心，关心

5.such ____例如，诸如 6.drop sb a ____ 给某人写信(通常指写短信)

7.make oneself at ____别客气 8.____ total总共

9.except ____除了……之外 10.stay ____不睡，熬夜

11.____ about发生12.end ____ with以……告终

13.bring ____ 引进，引来 14.a great ____许许多多，极多

15.be ____对……深感兴趣，深深迷上…… 16.____ the Internet上网

17.____ classes逃学，逃课 18.get ____聚会，相聚，聚集

19.be proud ____为……感到骄傲20.keep an ____ on照看，注意

21.be curious ____对……感到好奇 22.shut ____(使)住口

23.joke ____开玩笑 24.____ the name of以……名义 25.____ the time 是，一直

总