期末乘务英语听说考核方案最新(6.15)

第一篇：期末乘务英语听说考核方案最新(6.15)

10级《乘务英语听说训练》期末考核方案

为实施对空中乘务专业学生的《乘务英语听说训练》课程的考核工作，我们结合分院空中乘务专业学生的专业实际需要，提高学生动手操作能力而设计本考核方案。

一、总体目标

综合实训按照工作过程导向的教学模式，基于“以培养职业能力为核心，以工作实践为主线，以项目为主体，用项目进行驱动的理念。实训方案设计基于工作过程，从对学生的技能培养、所涉及的相关知识、职业素养要求去考虑。使学生在了解乘务工作专业知识的背景下，能够熟练为乘客提供机上服务。

二、实训地点

模拟机舱

三、考核教师

吕娜，黄华，赵燕

四、实训考核详细内容

实训考核内容将以学生进行角色扮演的形式进行，6-7名学生为一组，角色分别为一名乘务长，4-5名处于不同号位的乘务员，每组15-20分钟，依此顺序轮流进行。学生根据所设的英文情景，完成起飞前安全检查，检查内容包括安全带，椅背，窗遮板，行李架，紧急出口座位，电子设备；起飞后服务程序，包括致意，送报纸，杂志，餐前水，餐食供应，餐中水，餐后水等餐饮供应全过程。降落前安全检查，检查内容包括安全带，椅背，窗遮板，行李架。要求整个实训环节，学生全部用英语完成。

乘务长职责PS1：

在整个航班中，乘务长负责全组协调需要进行机上广播（包括航线介绍，餐食服务广播等），特殊情况的处理。负责和SS5送餐。

2号乘务员职责（SS2）：

协助PS1工作，送报纸，和SS3负责送餐前水，SS2和SS5推餐 1

车到前舱，SS2换PS1送餐。降落前收回报纸，杂志。

3号乘务员职责（SS3）：

负责Y舱（经济舱）旅客服务，送杂志，和SS2送餐前水,特殊旅客服务，和SS5收餐，供应餐后水。

4号乘务员职责（SS4）：

负责后厨房饮料准备，负责收杯子，和SS6负责送餐中水

5号乘务员职责（SS5）：

负责后厨房餐食准备，负责和PS1送餐, 和SS3收餐，供应餐后水.6号乘务员职责（SS6）: 协助厨房工作，负责和SS4负责餐中水服务。负责降落前收杯子。

五、总结学生实训考核情况

最后，当所有的学生轮流考核完成后，考评老师对每组学生的优点进行点评，指出不足之处，并给予打分。

工作流程（详细）起飞前检查

1）PS1播航线介绍广播，同时，SS4和SS6回后厨房准备冷饮车（餐前水），SS5在后厨房准备餐食。

SS2, SS3从前往后巡视客舱至后厨房。（SS2送报纸服务，SS3送杂志服务）。2）PS1 播供餐广播，此时，SS2和SS3送餐前水（SS2在前，SS3在后）3）餐前水供应完，等SS2和SS3回到后厨房，SS4 收杯子（从前向后）

4）SS4 收完杯子后，SS3特殊旅客服务（特殊餐食）5）SS2和SS5推餐车到前舱，SS2换PS1 送餐，SS2在前客舱值班做航线广播

6）送餐结束后，SS4和SS6 送餐中水(SS4在前，SS6在后)，PS1从后往前迅速返回前客舱，处理特殊意外情况。7）餐中水供应结束后，SS3和SS5收餐，并供应餐后水（SS3在前，SS5在后）

8）SS4和SS5负责厨房整理，同时，PS1播下降广播，SS6收杯子。SS2收报纸和杂志。

流程结束。

Flight Information Aircraft B737-800 航班信息

Hangzhou —— Beijing

Flight number CA1501

Destination: Beijing Capital International Airport

Departure time 1030

Arrival time 1240 PAX number: 7

Beverages and Drinks: Cola, Sprite, Orange Juice, Apple Juice and Mineral water(Cold Drinks)/ Tea, Coffee(Hot Drinks)Main Course: 4 Chicken Rice, 3 Roast beef rice Dessert: fresh fruit salad and ice cream Situation: Group1:（谢琳组）

1.A passenger is smoking in the cabin before take-off.How do you stop him? 2.A passenger wants to read a copy of local newspaper.3.One of the passengers is thirsty and asks for something to drink and you list several kinds of drinks on board for him to choose.4.A mother with infant asks CAs to prepare some milk for her baby.Group 2:（卢敏朱组）

1.The plane is going to take off.But a passenger wants to go to the

lavatory.What would you say to him? 2.A passenger wants to read an in-flight magazine.3.A passenger wants a gin and tonic which is not available on Economy Class.Explain to him and offer beer to him.4.There is a special passenger ordered VGML in advance, please identity her then introduce and offer VGML to her.Group 3:（何盛兰组）

1.A passenger reclines his seat back as soon as he gets on board.But he does not know how to return it to the upright position before take-off.How do you help him?

2.A passenger wants to read New York Times which isn’t available on board.3.A man complains he hasn’t been served any drinks.The fact is that he was sleeping while you served.Please explain to him and offer drinks to him.4.An old lady wants some congee because she has no appetite today, but there is no congee on board, please explain to him and offer other thing as the alternative.Group 4:（胡碟组）

1.A passenger is using his mobile phone prior to take-off.How do you stop him?

2.A passenger wants to read a copy of China Daily.3.A passenger wants more Roast beef rice, but actually there is no more roast beef left in the galley.4.A passenger tells the CAS that she is allergic to eggs when you are serving lunch, what should CAs do? Group 5:（吴梦娜组）

1.A passenger with a baby doesn’t know how to fasten her seat belt.What would you say to help her? 2.A passenger wants to read a copy of Financial Times.3.A young lady asks dessert after main course, and you introduce dessert to her.4.A passenger wants a MOML, but he didn’t order it in advance, please give him something else as the alternative.Group 6:（张露莹组）

1.A passenger puts her baggage near the emergency exit before take-off.Stop her and explain to this passenger.2.A passenger wants to read Phoenix Weekly which isn’t available on board.3.A lady has asked many times for a cup of tea, but she hasn’t got it.Explain to this irritated passenger and settle the problem.4.A passenger order a KOML, please offer it to him.Group 7：（雷献君组）

1.A passenger closes the window shade before take-off.Explain to

this passenger.2.A passenger looks bored, a CA offers him something to read and give a brief introduction of different newspapers and in-flight magazines you have on board.3.You are serving a couple.The wife asks for a cup of plain coffee while the husband asks for some beer which has run out.You suggest them having some tea instead.4.A passenger asks a low calorie meal because she is losing weight, please give her something as the best alternative.Group 8；（范昕昕组）

1.A passenger puts down the tray table before take-off.Stop her and explain to this passenger.2.A passenger wants to read the CAAC in-flight magazine.3.There are no hot drinks on board because the water system is out of order.Please explain to a passenger who asks hot tea and give her something else as alternative.4.A passenger order a HNML, please identity her then introduce and offer HNML to him.Group 9：（张灿莲组）

1.A passenger forgets to fasten her seat belt before take-off.Please remind her.2.A passenger wants to read a copy of French newspaper which isn’t

available on board.3.A passenger seems restless, a CA wants to offer him a cup of tea, but the passenger wants a glass of apple juice instead.4.A passenger wants her fruit salad with French dressing, actually there is only Thousand Island dressing on board.Please explain to her and settle the problem.注：

1.打★为每个乘务组的乘务长，负责整个乘务组的协调和沟通，组织本乘务组全体成员做好团队协作各项工作。

2.2-6号位乘务员由乘务长或者团队协商自行分配，但是尽量平均每个成员的参与度，争取大家都能得到锻炼机会。7人组一位同学担任乘客角色。

3.各组乘客扮演者，请组与组之间自行协调，（最好是同一批考试时间内其他组成员扮演乘客）确保客舱内有7名乘客即可。扮演特殊旅客的同学要配合好，准备好特殊旅客与乘务员间的对话。4.按照详细工作流程，整个餐饮过程中涉及以下几个广播词，请负责播报广播词的乘务长和2号乘务员熟悉广播词内容，顺利播报广播词。情境表演中可能用到的机上广播词附后：

5.评分将以小组形式进行，在小组团队分基础上结合每人表现上下加减分（每人表现包括职业形象、现场表现、英语会话等多方面）。下一组扮演特殊旅客的同学酌情加分。

英文广播词

1)起飞前提醒Reminder(before take-off)

Ladies and Gentlemen: As we are about to take off, please make sure that your seat belt is securely fastened.Please stow your tray table, footrest and put up the window shades.Please note that electronic equipment with transmission devices is prohibited in the aircraft.All other electronic devices such as laptop, CD player must be off during take-off.Thank you!

2)航线广播（Introduction to Flight）Ladies and gentlemen: Our plane has left Hangzhou for Beijing.On this air route, we will be passing over the provinces of Zhejiang, Jiangsu, Shangdong, Hebei, the cities of Hangzhou, Shanghai, Nanjing, Tianjing and we’ll cross the Grant Canal, Yangzi River, Yellow River and the Taishan Mountain.This plane is a Boeing 737-800.It can carry 167 passengers.The reading light and call button are above your head.Toilets are located in the front and the rear part of the cabin.Please do not smoke in the toilets and cabin.We’ll be serving beverages and lunch on this route.For flight safety, please do not smoke and do not open the luggage compartment above your head during turbulence, taking off, taxiing, descending and landing.We hope you will enjoy the flight!Thank you.3)供餐广播Meal Service Ladies and gentlemen: We will soon be serving lunch and beverages.Please put down the table in front of you.Seat backs should be returned to the upright position.Those passengers, who requested special meals, please press your call button to identify yourself.You are welcome to take your choice.Thank you!4)飞越河流和山脉

 Ladies and gentlemen: We are flying over the Yangzi River.Yangzi River is the longest river in China.It has the total length of 6380km and has the total drainage area of 1 million 800 thousands square km.Thank you. Ladies and gentlemen: We are flying over the Taishan Mountain.Taishan Mountain locates in the east of Shangdong province.The highest peak of Taishan

Mountain is called Yuhuang Peak, which is 1545 meters high.Thank you. Ladies and gentlemen: We are flying over the Yellow River.Yellow River has the total length of 5464km and has a drainage area of 750 thousands square km.Thank you.5)下降广播 Before Landing Ladies and Gentlemen: We’ll be landing at Beijing Capital International Airport in about 20 minutes.Now we have started our descent.So please fasten your seat belt and stow your tray table and footrest.Please keep your seat back in upright position and put up the window shade.Electronic devices may interfere with the navigation system, please make sure they are turned off.Thank you!

民航与旅游分院 乘务英语课程组

2011-6-10 11

第二篇：英语视听说期末汇报题目

Topics for the Final Exam(2013-05)

1.What do you think is fashion? Which aspect in fashion is most appealing to you?

2.What does true love mean to you? What do you think are the five most important things when looking for a partner?

3.Why do people travel? What means of transportation would you like to take when you travel? What types of accommodation do you like to stay in?

4.In what ways is life on earth being threatened? Which environmental problem concerns you the most? Why?

5.What qualities do you think make a successful businessperson or manager? Which one is the most important? Why?

6.What role does culture play in business and economy? What cultural conflicts will occur in intercultural communication? Do you know the way to solve them?

7.What do you consider the most impressive events in the recent science and technology? How has it changed our life? Do you like the changes?

8.What would be your ideal job? What factors would you take into consideration when choosing a job? Why?

第三篇：期末考核方案

人际关系管理与沟通

要求：

1、完成一份符合面试求职要求的个人简历。（40分）

2、根据个人进入城建学院以来，个人人际关系处理最为成功或失败的例子，分析成功的或失败的原因，并进行总结。（60分）

以上为本次期末考试测试题，要求同学完成后用A4纸打印（也可以手写）。于18周周1上午3、4节课时间上交。逾期未交视为缺考。

第四篇：《IT英语(NIIT)》期末考核

沙洲职业工学院 2012～2013学年 第1学期

83132012《IT英语(NIIT)》期末考核要求

Task1：Resume（60%）

这是一份个人求职简历，内容须符合自己实际情况，个人简历具体包括下面列出项目。文件名命名为两位学号-姓名-Resume.doc。

Contact Information

Name

Email

Address

Tel number

Education

college

profession

major courses（列出大学期间所学的主要课程）

Professional Experience

做过的项目，并标明年月时间。

项目经验需自己的求职意向，介绍相关的项目经验。

Qualifications and Skills

技能证书，列出自己所拥有的技能证书；

个人技能，介绍自己所掌握的专业技能情况。

Honors and Awards

获奖情况：大学期间获奖情况介绍；

荣誉与奖项，需标明获取年月时间。

Career Objective

求职意向：给出自己的求职意向。

Task2：Personal Statement（40%）

这是一份个人陈述，可灵活书写。

通常应包括职业生涯的规划思路、兴趣爱好、专业特长、个性特质等。文件名命名为两位学号-姓名-PS.doc。

第五篇：英语听说能力竞赛方案实施细则

2011年江西省大学生科技创新与职业技能竞赛

英语听说能力竞赛方案实施细则

承办院校：江西现代职业技术学院

联 系 人：万皓

联系方式：***

一、竞赛项目指导思想

适应国家大力发展职业教育需要，按照高等职业教育人才培养目标要求，促进高等职业教育英语课程教学改革，培养和提高高职学生英语应用能力，展现高职学生英语口语表达能力与风采，激发广大高职学生学习英语的积极性。

二、竞赛项目名称

江西省2011年大学生科技创新与职业技能竞赛英语听说能力竞赛

三、竞赛目的英语教学服务于专业教学改革，服务于日益国际化、全球化的经济社会发展。职场需要具有较强英语应用能力，尤其是口语表达能力的专门人才。通过竞赛提高高职学生英语交际能力，并为高职英语领域的专家、教师和管理者搭建一个探索英语教学改革、交流英语教学经验的平台。

四、竞赛内容与规则

1.竞赛内容

竞赛内容包括两个部分，第一部分为已备演讲：从以下两个题目当中任选一题，写一篇500字左右的演讲稿，演讲内容根据以下题目自行拟定，充分发挥，演讲时间为3分钟。演讲题目如下：

①（待定）

②（待定）

第二部分为情景问答：问题为常识性、时事性知识或观点，选手现场抽抽取三道问题，由主持人念题。问答时间共为1分钟。（情景问答题待定）

2.竞赛规则

评委对参赛者两个比赛环节（主题演讲和情景问答）的表现分别计分。分数计算方法：去掉一个最高分，去掉一个最低分，取其他分数的平均分。平均分计至小数点后2位。

五、竞赛项目组织与管理

本赛项由江西现代职业技术学院承办。

六、评分标准的制订原则、评分细则

1.评分标准制订原则：公平、公开、公正；客观反映选手的英语口语实用能力。

2.评分细则：

八、奖项设置

按该项目参赛学生总数的5%、8%、10%的比例，从高分到低分依次取一、二、三等奖。

情景问答

1.What‟s your definition of “teacher”?

2.What kind of career would you like to follow ?and why ?

3.People attend college or university for many different reasons.Why do you think people attend college or university?

4.What is your ideal college life like in your heart ?

5.How do you understand happiness lies in contentment ?

6.How much do you know about Nanchang?

7.Do you think we should work to live or live to work? Give reasons.8.How do you think “confidence”?

9.Why do you take part in this oral English competition?

10.Some people prefer to live in a small town.Others prefer to live in a big city.Which place would you prefer to live in? Use specific reasons and details to support your answer.11.In our college, there are some students like smoking , what do you think of it ?

12.Choose one of the following transportation vehicles and explain why you think it has changed people's lives.(automobiles, bicycles, airplanes).13.What kind of place can be regarded as a place of interest?

14.Nowadays, more and more people use mobile phone or access to the internet to

keep touch with each other.Do you think letter will be replaced by these modern communications?

15.What‟s your opinion of pursing love in campus?

16.What is the value of music?

17.Certificate or ability, which is more important?

18.Describe one of your good friends.19.The employer usually hold interviews when recruit employees, some people think interview can't reflect one‟s true attitude/ability, Do you think so? Why ?

20.If you are teacher, you know your student loves you secretly/ inwardly, how will you deal with it ?

21.At present , advertisements fill our daily life, which have many advantages and disadvantages, how do you consider this phenomenon?

22.which is more important to you: a job with a high salary or a job with low stress? Why?

23.Describe one of your unforgettable experiences in this school.24.Should a city try to preserve its old, historic buildings or destroy them and replace them with modern buildings? Why?

25.What can you get from traveling?

26.Can you tell us the most important function of the Internet?

27.What is your greatest strength/weakness?

28.Many students take part-time jobs on holidays, which suggestion do you give them?

29.Many teachers assign homework to students every day.Do you think that daily

homework is necessary for students? Why?

30.What do you think of the traffic in Nanchang?

31.Nowadays, food security is becoming more and more serious.What should we do to prevent it?

32.Can you name some good qualities that human beings possess?

33.What kind of virtues are recognized by our society?

34.What do cultural difference mean? Comment on the proverb „Do in Rome as the Romans do‟.35.Do you think colors will do something in daily life, that is, do colors affect people‟s emotions? Why?

36.What do you think we can do to keep fit?

37.What are natural disasters? What damage can they cause?

38.Your city has decided to build a statue or monument to honor a famous person in your country.Who would you choose? Use reasons and specific examples to support your choice.39.How do you feel about your progress to date?

40.Is it better to enjoy your money when you earn it or is it better to save your money for some time in the future? Use specific reasons and examples to support your opinion.