第一篇:山东省职业院校技能大赛高职组“现代酒店服务”赛项英语口语测试参考题
2014年山东省职业院校技能大赛 高职组“现代酒店服务”赛项英语口语参考题
【客房服务】
题型一 中译英
1.您希望我们什么时候为您打扫房间呢? What time would you like us to clean your room? 2.枕套脏了,我可以为你更换吗?
The pillowcases are dirty.Could I change them for you? 3.如果您着急,我们有2小时的加急洗衣服务。
If you are in a hurry, we have a two-hour express laundry service.4.我们可以在4小时内送回您的洗衣,加收50%的额外费用。
We can deliver your laundry within 4 hours at a 50% extra charge./ We can deliver your laundry within 4 hours, but we charge 50% more.5.我们提供不同种类的服务,如水洗、干洗、熨和缝补。
We have different services such as washing, dry-cleaning, ironing and mending.6.您需要我什么时候打扫房间。
When would you like me to clean your room? 7.能派人来修理一下窗户吗?
Could you get a repairman to fix the window? 8.2135房间的浴缸坏了,请派人来修理一下好吗?
The bath tub in Room 2135 is out of order/service, Could you please send someone to repair/fix it? 9.水龙头一晚上都在滴水。
The water tap was dripping all night long.10.我想要一个转换插头。
I would like to have an adaptor/ I need an adaptor.11.这是1105房间,请送一个电熨斗。
This is Room 1105,Can you send me an iron, please? 12.我房间的电视图象不清楚。
The TV set in my room doesn’t give clear pictures.13.请接受我代表酒店向您道歉。
Please accept my apology on behalf of the hotel.14.在房间上网是免费的。
We have free internet service./ You can use internet in the room for free.15.这个房间是海景房。
The room enjoys the ocean/sea view.16.这是您房间的钥匙。我们的行李员会带您去房间。This is your room key.Our bellboy will show you to your room.17.酒店为客人提供免费的擦鞋服务。
The hotel provides free shoe shining service for its guests.18.这项服务怎么收费? What’s the rate of this service? 19.托儿服务每小时收费20元,最低从4小时开始计费。
The baby-sitting service charges 20yuan per hour, with a minimum of 4 hours.20.这里有三种治疗胃痛的药,需要我给您读一下说明吗?
Here are three kinds of medicines for stomachache.Would you like me to read the instructions to you? 题型二 英译中
1.I would like to store my laptop in one of your safe-deposit boxes.我想把我的笔记本电脑存放在酒店的保险柜里。
2.Good evening.May I do the turn-down service for you now? 现在可以为您开夜床吗?
3.May I vacuum the blanket for you now? 我可以为地毯吸尘吗?
4.When would you like me to turn on the lights for you? 什么时候能为您把灯打开吗?
5.I just had a bath and it is a mess in the bathroom.Could you clean the bathroom a little? 我刚洗过澡,浴室里乱糟糟的,你能稍微收拾一下浴室吗? 6.May I remove the things on your desk so that I can dust it? 我可以移动您桌子上的物品以便清扫书桌么? 7.Can I have some more juice for the mini-bar? 可以在迷你吧里多放点果汁吗?
8.Do you prefer your laundry by express service or returned on the same day? 您是要快洗服务还是当日取?
9.The indemnity shall not exceed ten times of the laundry charge.赔偿金额最高不超过洗衣费的十倍。
10.It takes time to repair the air-conditioner in your room.I’m afraid you have to change to another room.修理您房间的空调需要一些时间,恐怕您得换个房间了。11.I’ll have a maintenance man come in and look into it.我叫一名维修工人来看一下。
12.I am sorry to disturb you.I’m here to fix the shower.对不起,打扰了。我来修淋浴器。
13.Please deposit your money, jewels and other valuables in the hotel safe.请将您的现金、珠宝和其他贵重物品寄存在酒店的保险箱内。
14.Please keep your room key with you all the time in case you need it when you sign your bills.请将房间钥匙随时带在身边,以防签单时要用。15.Sorry to have caused you so much trouble.很抱歉给您带来这么多麻烦。
16.I assure you it will never happen again.我向您保证,这类事情以后不会再发生了。
17.If you have any problems or requests, please don’t hesitate to let us know.如果您有问题,请随时找我们。18.Wish you a pleasant stay with us!希望您在我们饭店的这段时间生活愉快!
19.This is Lost and Found.We’ve found your cell phone.这里是失物招领处,我们找到了您的手机。
20.My husband and I want to go out this evening.Can you look after the baby for us? 我和我丈夫今晚要出去,你能帮我照看一下我们的孩子吗? 题型三 情景对话
1.If the guest wants to make an international call, how would you tell him? Dial 9(or other number)first and then your country code, city code and the number you want.And the call will be charged.2.If the guest comes to you and says he/she can not open the door, what would you do?
I would check the guest’s ID, and confirm it with the front office.If he is the right guest of the room, I will change his key for a new one, or open the door for him.If there is something wrong with the door, I will ask maintenance to fix it.3.If the guest asks for an extra bed in his / her room.What would you sa(Certainly, sir / madam.But I’ll have to get permission of the Front Office./ But I’ll have to contact the Front Office first.)
4.When you are going to clean the room for the guest, and the guest tells you it is not convenient for him now, what would you do?
I’ll ask the guest when it will be convenient and note it down in the logbook.5.If the guest complains that his laundry has been delayed.What would you say to him? I would check it right away./ “We’ll check if your laundry has come back.” / “We made a mistake while delivering your shirt.We’re very sorry for the inconvenience.” / “We do apologize for causing you so much inconvenience.” 6.If the guest calls the housekeeping service center, and says it is very cold in his / her room, how would you do? I’ll tell the guest there is a blanket or quilt in the closet, I’ll send him/her an extra blanket or quilt, or I will inform the maintenance department to see if there is anything wrong with the air conditioner.7.When a guest calls to borrow a transformer for her iron but you don’t have one.What would you say? I’m sorry, we don’t have transformers.But if you want to iron your clothes, you can call for the laundry service.I am sure they will do it for you.8.If the guest calls the service center and says the bulb in his room is broken, what would you do?
I’ll apologize to the guest and tell him/her the electrician will be there soon.9.How would you introduce your guestroom to the guest?
I would tell the guest about the equipment, the views, the service guide, and security of the guestroom.10.If the guest comes to tell you that his room is smoky and he wants to change
it,but you do not have another room available, how do you solve the problem?
I would first apologize for it and explain the situation to him and help him get rid of the smell by opening the window and cleaning the air.【中餐宴会摆台】
题型一 中译英
1.下午好,这里是花园餐厅。请问有什么可以为您效劳?
Good afternoon.This is Garden Restaurant.What can I do for you, please? 2.我们恭候您的光临。We look forward to seeing you.3.请跟我来好吗?
Would you please come with me? / Please follow me.4.那里有一张四人用餐的桌子。您喜欢吗? There’s a table for four over there.Would you like it? 5.我们给您留了张非吸烟区的桌子。
We have a table in the non-smoking area reserved for you.6.对不起,靠近窗户的座位全都有人了。I’m sorry.The tables by the window are all occupied.7.餐厅现在已经客满。您可以稍等约20分钟好吗?
The restaurant is full now.Could you please wait for about 20 minutes? 8.您的餐桌已经布置好了,这边请。Your table is ready, this way, please.9.先生,这是您的菜单。请慢慢挑选。服务员一会儿过来为您点餐。Here is the menu, sir.Please take your time.The waiter/waitress will be here to take your order soon.10.希望您用餐愉快。Please enjoy your meal.11.先生,可以点菜了吗?
Excuse me, sir.May I take your order now? 12.能不能简单给我们介绍一下中国菜?
Could you give us a brief description of the Chinese food? 13.您点的菜很快就好了。Your meal will be ready soon.14.汤已经准备好了,请慢用。The soup is ready, please enjoy it.15.请问您打算用什么方式结账?
How would you like to pay for the meal / make the payment / settle the bill? 16.让您久等了,先生。这是您的账单,您要核对一下吗? Thank you for waiting, sir.Here is your bill.Would you like to check it? 17.很抱歉,请稍等。我会尽快给您上菜。
I’m really sorry.Please wait a moment.I’ll fetch it for you as soon as possible.18.您需要把菜分一下吗?
Excuse me, sir / madam.May I separate the dish for you? 19.全部的菜已经上齐了,接下来还有点心。This is the complete course.There is dessert to follow.20.我们给你带来了这么多麻烦,为了表达歉意,特为您提供免费甜点。To express our regret for all the trouble, we offer you a complimentary dessert.题型二 英译中
1.Which would you like better, a table in the hall or a private room? 您希望订大厅的位置还是单独的包房?
2.I am very sorry, sir.All the tables are reserved until 7 p.m.Would 7 o’clock be all right?
非常抱歉,先生。七点之前的餐桌全部预订出去了。七点钟有空桌,可以吗? 3.We will have you seated as soon as we get a table available.一有空桌,我们就安排你们坐下。4.We will show you to the non-smoking area.我们给您换到非吸烟区。
5.Would you like a table by the window? 您喜欢坐靠窗的位置吗?
6.What kind of cuisine do you serve in your restaurant? 你们都有些什么风味的菜?
7.It looks good, smells good and tastes good.这道菜色、香、味俱全。
8.The minimum charge for a private room is 200 Yuan per person.包间的最低人均消费是200元。
9.Would you like to have table d’hote, or a la carte? 您是选套餐,还是零点呢? 10.Please take care of your valuables.请看管好您的贵重物品。
11.Excuse me, sir.Would you mind sharing the table with other guests? 打扰一下,先生,请问您是否介意和其他客人同桌呢? 12.Would you please add one more chair to our table? 请给我们加把椅子好吗? 13.Let’s go Dutch this time.我们这次各付各的账吧。
14.Could you make out two separated bills for me? 可以给我分开两张账单吗?
15.You have got a 10% discount for your Visa Card.您使用维萨信用卡结账可以享受9折优惠。16.May I have a print of your credit card?
能不能刷一下您的信用卡? 17.Here is your card and invoice.这是您的信用卡和发票。
18.Can you tell me/describe what happened in details? 您能告诉我事情的详细经过吗?
19.Sorry to having kept you waiting.I’ll see to it right away.让您久等,抱歉。我马上去处理。
20.Here are some complimentary vouchers for you.You can pay with them next time when you have dinner in our restaurant.我们有一些赠券送给您,下次您在我们餐厅用餐时可以使用。题型三 情景对话
1.If the guest wants to have something that your restaurant doesn’t have, what would you say to him? Sorry sir.This is not available in our restaurant.But may I suggest some...? 2.When a guest calls to reserve a private room for dinner, what information do you have to get?
I have to know the date and time for the reservation, the number of people, and any other special requirements.3.If a guest calls to reserve a table at 7 p.m., but there isn’t any available,what would you say? I’m sorry,our restaurant is fully booked at the moment.Would you mind changing your time? Tables will be available at 7:30.And we offer free drinks after 8:00 p.m.4.What would you say to the guest if you want to confirm his/her reservation?
May I confirm your reservation, sir/madam? And then repeat the time, the number of people, requirements on the tables and dishes.5.If the guest complains that the dish is not fresh, how would you do? I would apologize to the guest, find out the reason, and change the dish or give him a discount according to the situation.6.If a guest who sits near the air-conditioner feels cold in your restaurant and asks you to turn down the air-conditioner, what will you do? I’ll bring him / her a blanket to keep warm.Or ask him / her if he / she could change to another seat far away from the air-conditioner.7.If the guest wants to order some wine, but it seems that he /she is under 18 years old, what will you do then?
According to the law, only adults are allowed to drink spirits or dine in the bar, if I am not sure about his / her age, I’ll ask in this way, “My I see your identification?”.If he / she is under 18(years of age), I’ll advice him / her to order some soft drinks or juice instead.8.If the guest complains that there is a mistake in his bill.What will you say then?
I’ll check it with the department concerned.I would say, “Would you mind waiting for a minute?/ Sorry, I’ll ask the cashier to check it up again.9.When handling the reservation of a banquet, what information should you get from the guests? I should make sure of the name of the company or organization , the expected number of people or tables needed, the time, menu and budget for the banquet, the way how to arrange the table or seats and how to decorate the banquet hall, the guest’s special requests and the way of payment.Finally, I should ask the guest to hand in some deposit to secure the reservation in advance.10.When the guest finishes his dinner, and you want to know his suggestion, what would you say?
I would ask the guest whether he has enjoyed the dinner or whether there is anything the hotel can do to improve.【西餐宴会摆台】
题型一 中译英 1.先生,这是甜品餐牌,服务员一会儿过来为您点餐。
Here is the dessert menu, sir.The waiter will be here to take your order.2.您要不要试试我们的自助餐呢? Would you like to try our buffet dinner? 3.主菜吃什么?
What would you like for your main course? 4.主菜配什么吃?
What would you like to go with your main course? 5.今天的特色菜是烤羊腿。Today’s special is the roast leg of lamb.6.您点的鸡蛋是不是只煎一面,蛋黄朝上? Would you like your fried eggs sunny-side up? 7.您的牛排配什么汁呢?
Which sauce would you like for your steak? 8.这道菜是供四人用的。This dish is for four people.9.您想尝尝我们的招牌菜吗? Would you like to try our house specials? 10.您会喜欢的。味道很好。I’m sure you’ll like it.It is delicious.11.您喜欢那种口味,甜的还是辣的? Which flavor would you prefer, sweet or chili? 12.对不起,蔬菜色拉已经卖完了。I’m afraid the vegetable salad is sold out.13.您试一下其他的菜好吗? Would you like to try something else? 14.对不起先生,您换点别的可以吗? I’m sorry, sir.Do you mind trying something else? 15.现在可以上菜了吗? May I serve it to you now? 16.先生,您的牛排,色拉和红酒。请慢用。Your steak、salad and wine, sir.Please enjoy them.17.您要来点甜品吗? Would you like some dessert? 18.您喜欢喝什么咖啡? What brand coffee would you like? 19.先生,是否计入房账?
Would you like to charge this to your room, sir? 20.您要分开结账还是一起结账?
Would you like to have bills separated or a single bill?
题型二 英译中
1.I’d like to change my reservation from 6:30 p.m.to 7:30 p.m.我想把预订从晚上6点半改到7点半。
2.Here is the menu and the wine list.Would you like to order an aperitif? 这是菜单和酒水单。您要先来点开胃酒吗? 3.Have you decided on anything, Madam? 太太,您决定点什么菜了吗? 4.Do you fancy a starter? 你们喜欢来点餐前小吃吗?
5.How would you like your fish cooked? 您希望您的鱼怎么烧?
6.What would you like to go with your steak? 您的牛排配什么菜呢?
7.You have ordered two main dishes.Would you like it served together or separately?
您点了两道主菜,请问是需要一起上,还是分开上呢?
8.I'm sorry.Our sirloin steak is sold out.Would you like to try our beef tenderloin? It is also very good.对不起,我们的西冷扒卖完了,尝尝我们的牛柳,好吗?那也一样美味。9.You can try our new Thai style food.您可以尝试一下我们新推出的泰国菜。
10.We have buffet.You can have all you want for 40 dollars.我们有自助餐供应,付40元就可以得到您想要的东西。11.We have clear soup and cream soup at your choice.我们有清汤和奶油汤供您选择。
12.Please bring me two slices of bread and butter with the soup.上汤的时候请给我两片面包和黄油。
13.Would you like a bottle of white wine to go with your lobster? 您要不要来一瓶白葡萄酒来配龙虾呢? 14.Do you have vegetarian dishes? 你们有素菜吗?
15.The dish is very hot.Please be careful.这道菜很烫,请小心。
16.Could you give me some more napkins, some sweet-and-sour sauce and pepper?
请多给我几张纸巾和一些甜酸酱及胡椒。17.By the way, what is this under the chopsticks? 顺便问一下,筷子底下的东西是什么? 18.Would you like to see our cake selections? 您要看看我们蛋糕的种类吗? 19.I’d like a cup of black coffee.我要一杯清咖啡。
20.I can offer you some oyster soup as compliments of the chef.我可以向您免费提供一些牡蛎汤,算是厨师的一点心意。题型三 情景对话
1.When the guest orders the beefsteak, what do you have to pay attention to? I will pay attention to how the guest likes it done :well done or rare and what kind of sauce or dishes the guest wants to go with the steak.2.If you find that the guest leaves the restaurant without paying his bill, what would you do? I would go and politely tell him that he has forgotten to pay his bill.3.If the guest takes out his cigarette and starts smoking in a non-smoking area in the restaurant, what would you do?
I would go to him and politely tell him that this is a non-smoking area and ask him to stop smoking or to smoke in the smoking area.4.While you are on duty, what would you say if the guest invites you for a drink?
I would tell him that I am working.So I’m not supposed to accept the guest’s invitation.But I would thank him all the same.5.If a guest is in a hurry to work in the morning, what kind of breakfast would you recommend to him /her? I’ll advice him /her to have continental breakfast, as it is simple and quick.6.If you want to clear the plates for the guest at dinner, what would you say? May I remove the plates ? / May I take your plates? / May I clear the table for you? 7.If the guest complains about waiting for a long time, what would you say? Sorry to have kept you waiting.I’ll check it right away./ I’m sorry, sir.We are short of help today.Would you like to have a drink first? 8.If you learn that the guest would leave the hotel very early next morning.What suggestion would you give him?
I would suggest having his bills paid in the night in case there is a hurry the next morning.9.If a guest is having his last dish, but he finds it is different from what he has ordered,what would you say?
“I'm sorry to hear that.This is quite unusual.I will look into the matter at once.Would you like to have a new one or change to another dish?”
10.If a guest complains the steak is underdone, what would you say?
“I'm sorry.I'll change it for you immediately.There will be no charge for it./I'll return it to the chef and cook it again.”
第二篇:2015年山东省职业院校技能大赛高职组“现代酒店服务”项目命题
2015年山东省职业院校技能大赛 高职组“现代酒店服务”项目竞赛命题
一、竞赛命题题目 题目1:商务客人
某咖啡公司总裁一行到某地考察并计划开拓市场,当地某知名企业非常有兴趣进行合作,该企业为其在某酒店预订了房间,并计划在酒店的中餐厅和西餐厅宴请该总裁和他的助手(中餐宴请共10人,西餐宴请共6人),请针对此次入住和宴请设计接待方案。
题目2:旅游客人
德国某高校历史文化专业部分师生来到中国某城市进行有关中国传统文化的专题研究,入住某酒店后,当地文化部门在此酒店宴请部分师生(中餐宴请共10人,西餐宴请共6人),请针对此次入住和宴请设计接待方案。
题目3:休闲度假客人
马先生获得公司奖励的家庭度假游,他带领妻子和5岁的儿子来到某地度假,入住某酒店,朋友为了表示欢迎之情,在酒店的中餐厅和西餐厅进行宴请(中餐宴请共10人,西餐宴请共6人),请针对此次入住和宴请设计入住和宴请接待方案。
题目4:会议客人
某汽车集团是你所工作的某五星级酒店的协议客户,该集团决定在你酒店在酒店入住,同时举行年终总结大会,宴请和嘉奖集团先进个人和销售能手。(中餐宴请共10人,西餐宴请共6人),请针对此次入住和宴请设计接待方案。
二、竞赛说明
1.各参赛队根据所抽取的题目设计符合主题的前厅、中餐、西餐以及客房接待方案,对方案进行阐述,并实施中餐宴会摆台、西餐宴会摆台、中式铺床以及夜床比赛项目。
2.竞赛项目共分为四个部分:第一部分是接待方案设计、阐述及答疑。参赛队根据所抽取题目设计接待方案,该工作在各自校内完成,并于正式比赛前一天,上交电子版及打印版;赛时,各参赛队以PPT的方式对方案展开阐述,裁判进行提问,选手予以答辩,阐述方案时间总共为7-12分钟,选手答辩时间3分钟;第二部分是方案实施阶段,根据接待方案的设计,进行客房中式铺床、夜床、中餐宴会摆台、西餐宴会摆台项目的比赛;第三部分是英语口语测试,该项比赛穿插进行,选手在现场抽选试题,进行对话交流;第四部分是行业应知应会测试,该项比赛在正式比赛前一晚进行,请选手自备2B铅笔。
三、竞赛要求
1.根据国家旅游局颁布的《旅游饭店的星级划分与评定》以及《星级饭店访查规范》,接待方案要做到全面、规范、符合行业实际。
2.方案阐述阶段要求参赛选手能够正确流利的将接待方案阐述出来,并能够灵活应答评委的提问,能反映出酒店服务人员的专业能力和职业素养。
3.英语测试部分是测验参赛选手的英语沟通能力,要能准确理解客人的诉求,能够熟练运用英语交流。英语比赛采用考官与选手问答的形式。每位选手考试时间约为5分钟,每人需回答六个问题,其中中译英、英译中各两个,情景对话一个,专业知识问答一个。
4.方案实施阶段主要反映了参赛选手的专业技能,按照全国旅游院校饭店服务技能大赛的标准执行,同时能根据客人类型和特点在客房夜床、中餐宴会摆台和西餐宴会摆台项目中进行针对性的设计。
5.参赛选手的仪容仪表要符合星级酒店从业人员的岗位要求。
第三篇:2011年全国职业院校技能大赛高职组英语口语赛项规程概要
2011年全国职业院校技能大赛高职组英语口语赛项规程概要
一、竞赛项目指导思想和基本原则
1.指导思想:适应国家大力发展职业教育需要,按照高等职业教育人才培养目标要求,促进高等职业教育英语课程教学改革,培养和提高高职学生英语应用能力,展现高职学生英语口语表达能力与风采,激发广大高职学生学习英语的积极性。
2.基本原则:以实用为主旨,以应用为目的。
二、竞赛项目名称
英语口语技能大赛暨第七届全国高职高专实用英语口语大赛
三、竞赛目的英语教学服务于专业教学改革,服务于日益国际化、全球化的经济社会发展。职场需要具有较强英语应用能力,尤其是口语表达能力的专门人才。通过竞赛提高高职学生英语交际能力,并为高职英语领域的专家、教师和管理者搭建一个探索英语教学改革、交流英语教学经验的平台。
四、竞赛内容与规则
1.竞赛内容:竞赛内容选取职场中典型交际场景,通过陈述、描述和交流等环节,考察参赛者英语日常交际能力和涉外业务交际能力。竞赛内容包括三个部分:职场陈述,图表描述和情景交流。职场陈述即参赛者抽取一篇应用性文字(欢迎辞、答谢辞、主持人讲话、导游辞等),经过一定时间的准备,进行脱稿复述;图表描述即参赛者抽取一幅反映行业/企业业务发展或社会、经济等热点问题的统计
图表或图片,根据给出的说明,在充分理解的基础上对其进行口头描述和观点阐述;情景交流即参赛者抽取一个场景题目,根据题目的要求扮演其中的一个角色,与外籍主试官进行一对一的现场问答式交流。进入决赛最后一个阶段的参赛选手还将参加即席辩论环节的比赛 —— 抽签分正反两方就某一职业领域或社会热点问题进行现场即兴辩论。
初赛(各校选拔赛)和复赛(各省市自治区比赛)阶段包括“职场陈述”、“图表描述”和“情景交流”3个比赛环节;全国半决赛阶段包括“图表描述”和“情景交流”2个比赛环节;全国决赛阶段包括“图表描述”、“情景交流”和“即席辩论”3个比赛环节。比赛按照英语专业和非英语专业两个组别分别进行。
2.竞赛规则
(1)半决赛规则
评委对参赛者两个比赛环节(图表描述和情景交流)的表现分别计分(按0分至10分记分,小数点后保留1位)。每一个比赛环节分数计算方法:去掉一个最高分,去掉一个最低分,取其他分数的平均分。平均分计至小数点后2位,如:9.23分、8.79分等。半决赛按两个比赛环节分数总和的高低决定进入决赛的名次。
半决赛决出英语专业组和非英语专业组共约20名选手参加总决赛。
2011年赛事的初赛和复赛已经完成。
(2)决赛规则
参赛选手半决赛的成绩不带入决赛。
决赛分两个阶段进行。第一阶段的比赛方式和记分办法与半决赛相同。第一阶段决出英语专业组和非英语专业组各4名选手参加第二阶段的比赛 —— 即席辩论。即席辩论部分按0分至10分记分(小数点后保留1位)。去掉一个最高分,去掉一个最低分,取其他分数的平均分(计小数点后2位)为选手第二阶段的得分。决定比赛最终结果的成绩为比赛选手两个阶段得分之和。
五、竞赛项目时间安排与流程
1.时间安排:总决赛和全国职业技能大赛其他赛事同步,在总决赛前安排半决赛(1天)及彩排(半天)。
2.竞赛流程
半决赛基本流程:
(1)主持人开场辞(5分钟)
(2)介绍评委、嘉宾和主试官(5分钟)
(3)半决赛(全天,中午含餐)
决赛基本流程:
(1)主持人大赛介绍(10分钟)
(2)介绍到会的领导、评委、嘉宾和主试官等(10分钟)
(3)相关领导致辞(10分钟)
(4)决赛(约4小时)
(5)专家点评和颁奖仪式(30分钟)
(6)获奖选手发表感言并接受媒体采访(15分钟)
六、竞赛项目组织与管理
本赛项由高等教育出版社承办,天津对外经济贸易职业学院协办。
七、评分标准的制订原则、评分方法、评分细则
1.评分标准制订原则:公平、公开、公正;客观反映选手的英语口语实用交际能力。
2.评分方法:大赛每个竞赛项目基本依照“内容、条理、逻辑、语言”四个方面进行评定
3.评分细则:以10分为满分,5分为最低起评分,从5分开始,每1分都分为1个级别。
图表描述部分具体评分标准如下:从“内容、条理、语言”三个方面评定。~ 10 分:内容完整充实,能很好地就主题发挥;逻辑性强,条理清晰,表达流畅;语言丰富,使用语言准确。~ 9 分:内容完整充实,能就主题有一定的发挥;逻辑性较强,条理清晰,表达尚流畅;语言较丰富,使用语言正确。~ 8 分:内容完整;逻辑性较强,表达基本流畅;使用语言基本正确。~ 7 分:内容基本完整;条理比较清晰;使用语言基本正确。5 ~ 6 分:内容基本完整;表达尚连贯;使用语言尚正确。5 分以下:达不到5分者,参照以上标准所涉及的方面酌情给分。⑵ 情景交流部分的评分标准:从“内容、应答、语言”三个方
面评定。~ 10 分: 内容充实完整,能就主题发挥;应答敏捷,答案明确;语言丰富,用语准确。~ 9 分: 内容比较充实,能就主题有一定的发挥;应答比较敏捷,答案明确;语言较丰富,用语较准确。~ 8 分: 内容完整;应答尚流利,答案比较明确;用语基本正确。~ 7 分: 内容基本完整;能进行应答,答案比较明确;用语尚正确。~ 6 分: 内容尚属完整;应答无大的障碍,答案比较明确;用语尚正确。分以下: 达不到5分者,参照以上标准所涉及的方面酌情给分。
⑶ 即席辩论部分的评分标准:从“内容、逻辑、应答、语言”四个方面评定。~ 10 分: 内容充实完整,逻辑性强,条理清晰,能把握辩题,论据充分;应答敏捷,表达流畅;语言丰富、准确。~ 9 分: 内容比较充实,逻辑性强,条理比较清晰,能把握辩题,论据比较充分;应答比较敏捷,表达流畅;语言比较丰富、准确。~ 8 分: 内容完整,比较有逻辑性,条理比较清晰,基本能把握辩题,论据比较充分;应答尚敏捷,表达比较流畅;语言基本准
确。~ 7 分: 内容基本完整,比较有逻辑性,基本能把握辩题,论据比较充分;应答尚敏捷;语言基本准确。~ 6 分: 内容尚属完整,逻辑性尚可,基本能把握辩题,论据基本充分;应答无大的障碍;语言尚准确。分以下: 达不到5分者,参照以上标准所涉及的方面酌情给分。
八、奖项设置
大赛初步拟定约60%的参赛选手获奖。其中特等奖2名(“英语专业组”和“非英语专业组”各1名),一等奖6名(“英语专业组”和“非英语专业组”各3名),二等奖12名(“英语专业组”和“非英语专业组”各6名),三等奖若干名。单项奖设最具人气奖2名、最佳表现奖2名。
第四篇:全国职业院校技能大赛高职组导游服务大赛
全国职业院校技能大赛高职组导游服务大赛
综合知识测试题
一.简答题
1.“八卦”分别代表的含义? 2.海岸地貌是怎样形成的? 3.请说出日、月蚀的发生条件。4.苏州四大园林指的是哪几处园林? 5.韦驮简介。6.沈阳故宫简介。
7.中国现存著名的楼阁有哪些? 8.少林寺简介。9.景德镇瓷器简介。10.王老吉简介。
11.地陪欢迎词包括哪些基本内容?
12.简述地陪抵达景点后的导游服务工作内容。13.全陪应如何做好旅游团入住饭店的服务? 14.当旅游团发生治安事故时,导游员应如何处理? 15.当旅游团发生火灾事故时,导游员应如何处理? 16.地陪应如何做好计划内文娱活动的导游服务工作?
17.遇到不可抗力而造成旅游计划的被迫改变,导游员应采取哪些措施? 18.导游讲解语言的运用应注意哪些方面?
19.导游讲解方法是导游艺术的重要组成部分。请列举8 种导游讲解方法。20.在正式的宴会厅内安排桌次时,要注意哪些原则?
二.案例分析题
1.王先生欲报名参加某旅行社的西藏旅游团,在咨询时旅行社提供给王先生一张宣传单,看到宣传单上写明住宿标准为三星级饭店时,王先生决定参团。随后旅行社拿出合同请王先生签字,王先生没有仔细阅读合同就签了字。到达拉萨后,王先生发现其入住的并不是三星级饭店,而是普通的经济型饭店。王先生遂电话至旅行社核实,旅行社回复称,合同上写明该团住宿标准为经济型饭店,旅行社没有违反合同约定。试分析该案例中涉及的法律问题。
2.2011年3月7日,西安某旅行社在杨凌示范区工商局注册,工商执照登记名称为“西安某旅行社杨凌高新区营业部”,未向杨凌示范区旅游局备案经营旅游业务。2011年6月22日,西安某旅行社“杨凌营业部”更名为西安某旅行社“杨凌分社”。期间,杨凌示范区旅游局多次要求该分社提供备案资料,但该分社一直未予备案。试分析该案例中涉及的法律问题。
3.8月9日,泰国都市航空公司由普吉飞香港的E8256航班因机况原因被泰国航空管理当局禁止起飞,造成9日、10日、11日准备赴香港的近300名中国旅游者滞留普吉岛。经中国驻泰国领事人员协调,泰国都市航空公司向滞留旅游者提供了饮水、餐食及住宿。到12日,已有部分旅游者自行购票回国。13日,普吉府旅游体育局协调安排滞留旅游者226人分两批赴曼谷,目前两批旅游者已在曼谷入住,将安排分批回国,费用由都市航空公司承担。经了解,泰国都市航空公司是一家小型航空公司,主要经营廉价航空业务,抗风险能力较弱。试分析该案例中涉及的法律问题。
4.某旅游团按计划乘XX航班于8月8日14:20飞抵S市。地陪小王提前30分钟到机场迎接。航班准时到达,小王却未接到客人。小王应如何处理这一事故? 5.地陪小夏接待一个45人的旅游团,按计划该团将乘16:45的火车赴S市。午饭后旅游者出完行李,小夏在14:30将全团带到市中心广场并宣布:“请大家在广场自由活动或购物1小时。”于是旅游者纷纷走散。1小时后只有38人返回,待最后几位客人返回时,已是16:10,旅游车匆匆驶至车站,火车早已离站。请分析事故原因及应对措施。
第五篇:2019年全国职业院校技能大赛养老服务技能赛项(高职组)第十一套赛题
2019
年养老服务技能试题
(第11套题)
(一)情境方案设计试题
【情境描述
】
陈爷爷,85
岁,患
型糖尿病
余年,合并视网膜病变及慢性肾病。患退
行性骨关节炎,于
年前做过左侧全膝关节置换术。现在视物不清。长期入睡困
难,睡后易醒。服用多种治疗药物,包括安眠药。因行走不稳,近半年,夜间去
厕所时曾跌倒两次,第一次造成左下肢胫骨骨裂,保守治疗后愈合。第二次跌倒,头部着地,诊断为硬膜外血肿,经药物治疗后血肿吸收,虽然生命体征稳定,但
是身体虚弱,协助下才能在床边坐立。
陈爷爷退休前为某企业下岗职工,夫妻感情和睦,育有一子,儿子为出租车司机,工作繁忙,收入尚可。老人日常生活由老伴照顾,半年前老伴突发脑出血去世,陈爷爷受此打击,情绪非常低落,希望与老伴同去。儿子担心父亲在家出现意外,决定送陈爷爷入住养老机构。
陈爷爷居住在省会城市,小区
公里处有一家日间照料中心,3
公里处有一设施好但收费较高的医养结合养老机构,2
公里处有一公立医养结合养老机构,收费较低。
【任务要求】
您作为养老机构的一名工作人员,认为老人应入住哪个类型的养老机构?首先请确定老人目前所存在的主要健康问题并制定详细照护方案,解释措施依据,以便您在休息时其他人也能代替您的工作。
制定方案时应考虑直观性展示、功能
性
/
专业正确的答案、持久性
/
当前与远期的照护目标、经济性
/
适度合理、社会接受度、家庭、社会与文化环境和创造性要求。
1.照护方案应包括以下三个方面:明确问题;提出照护方案;解释为什么这么做,而不是选择其他解决方案的原因。
2.评分标准:(应从以下
个方面论述解决方案)
(1)答题内容
①明确问题;
②提出照护方案;
③解释为什么这么做,而不是选择其他解决方案的原因。
(2)提出的解决方案尽量满足如下指标
①直观性
/
展示
要求表述容易理解,答案结构合理,逻辑清晰,表达格式合理,正确运用专业术语,并且从专业角度讲,涉及的广度是合适的。
②功能性
/
专业正确的答案
从专业角度进行了说明,考虑到了本学科发展的最新成果,关注到了在实践中的可行性,恰当地表达了职业活动中的复杂关系,与所描述老年人的特点相对应。答案包括了对老人现状的评估及评估工具
(包含量表)的使用,包含对老人、家属进行缓解疾病症状及用药指导、心理与交流、安全、家庭经济、养老机构服
务与管理等多方面照护内容,从老人照护的专业角度做出了要点说明
(生活照料、基础照护、康复护理、心理护理、机构服务管理等),包含缓解疾病症状及用药指导、心理与交流等方面照护发展的新理念、新技术、新成果等主要内容。
③持久性
/
使用价值导向
答案的目标是获得一个长期的照护结果,而不是短期结果;
考虑到了健康保护和预防(如预防原所患疾病加重、药物的副作用、心理问题的发展等,如何提高老人的日常生活能力,防止发生并发症,提高生活质量),想到了相关服务的便利性,在持久性方面考虑到了社会环境因素。
④经济性
答案中的建议在经济上、时间上、人员花费上是合适的,考虑到了投入和质量的关系,并说明了理由;考虑到了后续多种花费。帮助家属获取相关知识,采取合理措施等主要内容。
⑤工作过程导向
答案与所在养老机构的部门结构和工作流程相适应,考虑到了本任务之前和之后的任务及其完成过程,并陈述理由;考虑到将所有必要的信息传达给所有的照护参与方,表现出了与照护程序相关的本职业特有的能力,考虑了本职业工作的界限(与相关专业人员的关系)。
⑥环境与社会接受度
答案在多大程度上考虑了人性化的工作与组织设计
(照护服务与管理是否适合老人、照护人员的实际情况),考虑到了的相关规定、工效学设计,并陈述了理由;考虑到了劳动保护和事故防范的相关规定,考虑到了环境保护和经济的可持续性。
⑦家庭、社会与文化环境
在分析任务和得出答案时考虑到了老年人的家庭背景,注意到了所在机构和社会的环境条件,关注到了与任务相关的社会因素,分析了相关文化因素
(如老年人的地域和信仰),关注到了社会与文化后果(对老人所出现的健康问题的影响)等主要内容。
⑧创造性
答案包含超出问题解决空间的内容,提供了一个很有创新价值的答案,显示出了对问题的敏感性,充分利用了题目所提供的设计空间,提出了需要补充的资料等。
(二)养老服务技能综合实操试题
【情境描述】
李奶奶,82
岁,5
年前突发“脑血栓”,现入住某养老机构。老人能正常沟通,左侧偏瘫,右侧肢体能活动,可借助四脚拐杖行走,可自行进食进水。需要
护理员为老人布置睡眠环境并协助老人上床睡觉,今日凌晨老人感觉口渴,自行起床倒水,不慎烫伤右脚面皮肤,外观有
5×5cm的红斑,无水泡,无溃破。护理员夜间巡视发现,给予初步处理后,用轮椅运送老人至医务室就医。
您作为照护李奶奶的养老护理员,请于晚上
点“为老年人布置睡眠环境并协助睡眠照护”;凌晨
点“应对老年人Ⅰ度烫伤”
;凌晨
点
分“使用轮椅转运老年人”。
当老人出现不良情绪,请及时用语言和肢体语言进行疏导,并贯穿于照护服务当中。
【任务要求】
1.确定老人家目前存在的主要健康问题及照护技能
2.依据情境确认综合实操顺序
3.完成综合实操任务要考虑:①工作准备
养老护理员操作前应介绍情境及任务要求,并从自身仪容仪表、环境、物品
及标准化老年人四个方面做好操作前的准备工作。
②沟通评估
养老护理员在操作前应对标准化老年人进行告知,如操作目的、方法、注意事项等,采用沟通、观察、量表或器械等方式开展健康评估,其中沟通应贯穿于整个操作过程。
③实施过程
养老护理员操作中应“以老人为中心”,体现人文关怀,操作规范;操作后应做到为老人取舒适体位,整理床单位及用物,洗手并准确记录等。
注意事项在与标准化老年人沟通及实施过程中体现,不作单独口述;
根据设定情境案例及任务要求下,最大限度进行实操。
④综合评价
养老护理员应对标准化老年人做到安全防护、隐私保护、健康教育、沟通交流、人文关怀等,并注意自身防护。