酒店词汇大全[共5篇]

第一篇：酒店词汇大全

Hotel酒店英语词汇大全

rug 小地毯 information desk 问讯处

carpet

大地毯

reception office 接待室

hotel register 旅客登记簿

registration form 登记表

newsstand 售报处

postal service 邮局服务处

shop 小卖部

bar 酒吧间

lounge 休息厅

roof garden 屋顶花园

billiard-room 球房

dining-room, dining hall 餐厅

men's room 男盥洗室

ladies' room 女盥洗室

cloak-room 存衣处

basement 地下室

cellar 地窖

broom closet 杂物室

room number 房间号码

room key 房间钥匙

suite 一套房间

single room 单人房间 double room 双人房间

sitting-room, living-room 起居室

sofa, settee 长沙发

easy chair 安乐椅

armchair 扶手椅

wicker chair 藤椅

folding chair 叠椅

swivel chair 转椅

rocking chair 摇椅

stool 凳子

stool 凳子

bench 条凳

tea table 茶几，bookcase 书橱

bookshelf 书架

wardrobe 衣柜

built-in wardrobe, closet 壁橱

chest of drawers 五斗橱

screen 屏风

hat rack 帽架

single bed 单人床

double bed 双人床

twin beds 成对床

mattress 褥子,床垫

quilt 被 blanket 毯子

sheet 床单

bedspread 床罩

cotton terry blanket 毛巾被

pillow 枕头

pillow 枕头

pillowcase 枕套

mat 席

cushion 垫子

bathroom 浴室

bath tub 浴盆

shower bath, shower 淋浴

cold and hot water taps 冷热自来水龙头 sprinkle-nozzle,(shower)nozzle 喷头

dressingtable 梳妆台

mirror 镜子

washbasin 洗脸盆

towel 毛巾

toilet, lavatory, washroom 卫生间

water closet, W.C.厕所；抽水马桶

toilet roll, toilet paper 卫生纸

bath towel 浴巾

bathrobe 浴衣

towel rail, towel rack 毛巾架

sponge 海绵

waste-paper basket 废纸篓

thermometer 温度计 balcony 阳台

balcony 阳台

sash window 上下开关窗

shutters 百叶窗

transom, transom window 气窗

curtain 窗帘

lace curtain 挑花窗帘

windowsill 窗台

air-conditioned 有空调设备的

radiator 暖气片

central heating 暖气

ashtray 烟灰碟

smoking set 烟具

electric fan 电扇

chandelier, pendant lamp 吊灯

fluorescent lamp 日光灯

desk lamp 台灯

bedside lamp 床头灯

floor lamp 落地灯

wall lamp 壁灯

lampshade 灯罩

bulb holder 灯头

bulb 灯泡

screw-type bulb 罗口灯泡

bayonet-type bulb 卡口灯泡

frosted bulb 磨砂灯泡

opal bulb, opaque bulb 乳白灯泡

information desk 问讯处

reception office 接待室

hotel register 旅客登记簿

registration form 登记表

newsstand 售报处

postal service 邮局服务处

shop 小卖部

bar 酒吧间

lounge 休息厅

roof garden 屋顶花园

billiard-room 球房

dining-room, dining hall 餐厅

men's room 男盥洗室

ladies' room 女盥洗室

cloak-room 存衣处

basement 地下室

cellar 地窖

broom closet 杂物室

room number 房间号码

room key 房间钥匙

suite 一套房间

single room 单人房间

double room 双人房间

sitting-room, living-room 起居室

sofa, settee 长沙发

easy chair 安乐椅

armchair 扶手椅

wicker chair 藤椅

folding chair 叠椅

swivel chair 转椅

rocking chair 摇椅

stool 凳子

stool 凳子

bench 条凳

tea table 茶几，bookcase 书橱

bookshelf 书架

wardrobe 衣柜

built-in wardrobe, closet 壁橱

chest of drawers 五斗橱

screen 屏风

hat rack 帽架

rug 小地毯

carpet 大地毯

single bed

单人床

double bed 双人床

twin beds 成对床

mattress 褥子

quilt 被

blanket 毯子

sheet 床单

bedspread 床罩

cotton terry blanket 毛巾被

pillow 枕头

pillow 枕头

pillowcase 枕套

mat 席

cushion 垫子

bathroom 浴室

bath tub 浴盆

shower bath, shower 淋浴

cold and hot water taps 冷热自来水龙头 sprinkle-nozzle,(shower)nozzle 喷头

dressingtable 梳妆台

mirror 镜子

washbasin 洗脸盆

towel 毛巾

toilet, lavatory, washroom 卫生间

water closet, W.C.厕所；抽水马桶

toilet roll, toilet paper 卫生纸

bath towel 浴巾

bathrobe 浴衣

towel rail, towel rack 毛巾架

sponge 海绵

waste-paper basket 废纸篓

thermometer 温度计

balcony 阳台

balcony 阳台

sash window 上下开关窗

shutters 百叶窗

transom, transom window 气窗

curtain 窗帘

lace curtain 挑花窗帘

windowsill 窗台

air-conditioned 有空调设备的radiator 暖气片

central heating 暖气

ashtray 烟灰碟

smoking set 烟具

electric fan 电扇

chandelier, pendant lamp 吊灯

fluorescent lamp 日光灯

desk lamp 台灯

bedside lamp 床头灯

floor lamp 落地灯

wall lamp 壁灯

lampshade 灯罩

bulb holder 灯头

bulb 灯泡

screw-type bulb 罗口灯泡

bayonet-type bulb 卡口灯泡

frosted bulb 磨砂灯泡

opal bulb, opaque bulb 乳白灯泡

switch 开关

socket 插座

plug 插头

telephone 电话

electric iron 电熨斗

peg, hook 衣钩

clothes-hanger 衣架

door-mat 门前的擦鞋棕垫

manager 经理

attendant 服务员

desk clerk 值班服务员

waiter（餐厅）服务员

waitress（餐厅）女服务员

rent 租金

酒店前台英语

概述

在酒店里所使用的英语会话，基本上是属于商业英语，与日常生活会话中所使用的英语略有不同，较注重礼节。正式英语通常会让人误解为极艰深的英语，其实，只要套用一定格式的句子和单词，就可以了。例如： 非正式英语 正式英语

What’s your name? May I have your name?

您贵姓？ 请问您贵姓大名？

Do you want some tea? Could you like some tea?

您要喝茶吗？ 请问您想喝茶吗？

Over here, please.Could you come this way please?

这边请。请您往这边走好吗？

* 不要说OK, Sure, Yeah等等，而要说Certainly, Sir.* Hey, uh-huh, Hang on 等等，也不适合在酒店中使用。

* 别说“I don’t know.”回答“不知道”是非常不礼貌的说法。

可以说“just a moment, please.I’ll check that for you.”（请稍候，我来帮您确认），然后请有能力处理的人前来协助。

* 对男性客人，尊称为Sir;面对女性客人时尊称为Ms.在招呼客人时，最好说“Excuse me, Sir(Ms)”, 不要直接称呼Mr.或Ms.至于称呼小孩，可以直接使用Excuse me，但是不可以直接称呼boy或girl.* 正视对方的眼睛，以显示出你的信心和诚意。但必须注意，注视对方的眼睛，并不是无理地盯着对方看。* 在面对语言不通的外籍人士时，一定要多加利用手势和肢体语言。但是使用手势时要特别小心，因为对于不同国家、民族而言，手势的意义也大不相同。二.基本待客英语

（一）在正式的英语表现里，疑问基本句型可分为下列四种：

1.May I ~ 2.Could you ~ 3.Would you ~ 4.Shall I ~? 只要理解这四种基本的句型，就可以处理大部分业务上的状况。

]1．自己要做什么事时，就使用May I ~ May I have your name, please? 请问尊姓大名

May I have your check-out time, please? 请问您什么时候结帐离开？ May I see your passport, please? 请让我看一下您的护照好吗？ May I know your nationality, please? 请问您的国籍是什么？

2． 麻烦客人时，可使用Could you ~ Could you fill out the form, please? 请您填写这张表格好吗？

Could you write that down, please? 请您写下来好吗？

Could you draft the fax, please? 请您写下传真的草稿好吗？ Could you hold the line, please? 请不要挂电话好吗？

3．询问客人的喜好或是做什么时，可使用Would you ~ Would you like tea or coffee? 请问您要喝茶还是咖啡？ Would you like to take a taxi? 请问您要搭计程车吗

Would you mind sitting here? 请问您介意坐在这里吗？

** 只要在疑问词后加“Would you ~”，就可以提出大部分的询问。

When would you like to visit Kunshan? 请问您想要何时参观昆山？

When would you like to have lunch?

请问您想在哪里用餐？

What time would you like to eat? 请问您想何时用餐？

Who would you like to contact? 请问您想和谁联络？

Which kind of room would you prefer? 请问您喜欢哪一种房间？

How would you like to settle your bill? 请问您的账单如何处理？ How long would you like to stay? 请问您要逗留多久？

How many tickets would you like to buy? 请问您要买几张票？

4．在提供建议协助、征求意见时，可使用Shall I ~ 或Would you like me to do ~? Shall I draw the curtains?

请问需要我把窗帘拉上吗？ Shall I draw you a map?

请问要我为您画一张地图吗？ Shall I make the reservation for you? 请问要我为您安排预约吗？

（二）招呼语

Good morning.(用于中午以前

Good afternoon.(用于中午至下午六点以前)Good evening.(用于下午六点过后)在这些招呼语的后面接句子，例如： Good morning, sir.Are you checking-out? 早上好，先生，请问您要退房吗？

Good afternoon, sir.Welcome to LI JIA Hotel.中午好，先生，欢迎光临丽嘉酒店 Good evening, Ms.May I help you?

晚上好，小姐，请问我能为您服务吗？ 后面也可以接上自己酒店名称、部门名称，如：

Good morning, sir.This is the Front Desk.May I help you?

早上好，先生。这里是服务台，请问您需要服务吗？

（三）回答 1.一般性的回答

I see, sir.我明白了，先生。Certainly, sir.好的，先生。

2.请对方再等一会儿 Just a moment, please.请稍等。

Thank you for waiting.您久等了，先生。

I am very sorry to have kept you waiting.很抱歉让您久等了。

Could you wait a little longer, please? 请您稍候好吗？

3.要麻烦客人或是拒绝客人的要求时 拒绝客人时，不要一口回绝说“No.”，要委婉一些。

I am afraid I can’t do that.不好意思，我恐怕没办法那样做。Excuse me, sir.Please let me pass.不好意思，先生，麻烦让我过一下。4.道歉

如果是自己的错就说“I am sorry.”;如果是公司的错，就说：“We are sorry.”。I am very sorry for the delay.很抱歉延误了时间

I am very sorry for the inconvenience.很抱歉造成您的不便。

I would like to apologize for the mistake.为这个错误我深致歉意。

5.客人对自己说“Thank you.”时回 You are welcome.不客气。Thank you, sir.谢谢您，先生。Thank you very much.非常感谢您。

6.交给客人某些东西时，可以说 Here you are.您要的东西在这里。Here is your room key 这是您的房间钥匙。Here it is.这是您的东西。

7． 当客人准备离开时，可以说：

Have a nice day.祝您有美好的一天。Please enjoy your stay 祝您住宿愉快。

We hope to see you again soon.希望不久能再次见到您。Thank you for staying with us.谢谢光临。

8．当客人的英语难以理解时

面对客人的疑问，不要只是一味地傻笑，或是一直说Yes, Yes.如果听不懂事，要向客人提出疑问，或是先向对方说“Just a moment, please.”, 然后请求他人协助。

Pardon? 对不起？

Pardon me?对不起？

I beg your pardon?对不起请再说一遍好吗？ Could you repeat that, please? 请您重复一遍好吗

若是不敢肯定对方所说的部分内容时，可以将不明白

部分重复一遍，如：

Excuse me, sir.Do you mean you lost your room key？

不好意思，先生，您是说您丢了房间的钥匙？

电话英语的应对

1． 接电话时不可以简单地回答“Hello”,而应报上自己的公司或所属单位的名称。例如：

“Hello, this is Information Desk.”

您好，这里是问询处。

“Information Desk speaking.May I help you?”

问询处，请问您要服务吗? 2.打错电话时

如果是外线打错时，可以回答：

I am afraid you have the wrong number.不好意思，您打错电话了。

This is the LI JIA Hotel, 2234-1156.这里是丽嘉酒店，电话是2234-1156。

如果是总线转错内线时，可以回答：

This is Room Reservations.I’ll transfer your call to Restaurant Reservations.这里是客房预约处，我帮您转接到餐厅预约柜台。

I am afraid this is a direct line.We can not transfer your call to the Chinese Restaurant Could you dial 2234-1156, please.不好意思，这是直接电话。我们无法为您转接中式餐厅。请您改拨2234-1156好吗？

3.当负责的工作人员不在时

I am afraid Mr.Lin is out at the moment.He should be back around 5 p.m.不好意思，林先生现在外出。他应该会在下午5点左右回来

I am afraid Mr.Hao is on another line.Could you hold the line, please? 不好意思，郝先生正在讲电话。请您在线上稍侯好吗？

I’ll tell him to call you back when he returns.他回来时，我会请他回电。

May I have your name and phone number, please? 请告诉我您的大名和电话好吗？

4.当会话结束时

结束电话中的对话时，不可以简单说“bye-bye”,最好说：

Thank you for calling.感谢您的来电。

You are welcome, sir.先生，不客气。

We look forward to hearing from you.我们静候您的佳音。

Please contact me if you have any further questions.如果您有任何其他问题，请和我联络。

三．柜台服务

B=行李服务员（Bellman）C=服务员(Clerk)H=客房服务员（Housekeeping）

BC=领班（Bell Captain）

G=客人（Guest）

To the Front Desk.带客人到柜台

B: Good evening, Ms.Welcome to China-trust Hotel.小姐，晚安。欢迎光临中信酒店。

G: Thank you.谢谢你。

B: How many pieces of luggage do you have? 请问您有多少件行李？

G: Just this three.只有这3件。

B: Two suitcases and one bag.Is that right? 2个旅行箱和1个手提皮包，这样对吗？

G: Yes.That’s all.对，就这些了。

B: I’ll show you to the Front Desk.This way, please.I’ll put your bags by the post over there.我来带您到柜台，这边请。我先将您的行李放在柱子旁边。

G: I see, thanks 我知道了，谢谢。

B: A bellman will show you to your room when you have finished checking-in.当您办好住宿登记时，行李服务员会带您到房间。

G: OK.Fine.好极了。

B: Please enjoy your stay.祝您住宿愉快。酒店客房常用英语

（一）1.May/Can I help you?我可以帮你吗?

2.What else can I help you ?还有什么可以为你效劳的吗？

3.May I have your room key /number,please?请问你的房卡/号？

4.I’m glad to meet you!很高兴见到你！酒店客房常用英语

（二）5.Just moment ,please.请稍等。

6.Good bye.Have a nice /good day!再见。祝你愉快！

7.Good morning /afternoon!May I do/make up your room now?早上/下午好，我现在可以清理您的房间吗？

8.Would you have some laundry today?请问您今天要洗衣服吗？

酒店客房常用英语

（三）9.I’m sorry.May I come to your room and have a look?对不起，我能去您房间看一下吗？

10.Welcome to Haiyatt Garden Hotel!/Welcome to our hotel!欢迎到海悦花园大酒店！欢迎到我们酒店。11.Just a minute.I’ll bring it to you.请稍等，我马上为您送来。12.We hope service to you again.Good bye.希望能再次为你服务。再见。酒店客房常用英语

（四）13.They will be back within 4 hours.四小时之内会送来。

14.It’s free of charge.这是免费的

15.We’ll send it to you right away.我会马上送来。

16.Good bye and have a good day.再见！愿您今天开心。

酒店客房常用英语

（五）17.I’m sorry.I’m afraid I can’t understand about that.May I call duty manager.请原谅，我恐怕不是很明白您的意思。我可以让值班经理回复你吗？

18.You’re welcome and I hope you have a good dream.不用谢，祝您有个好梦。

19.I’m afraid your room will be ready in a few minutes.We are sorry for the inconvenience.您的房间还需要几分钟才能收拾好，给您带来的不便我们表示歉意。20.Let me adjust the air conditioner for you.让我为您调节空调。

酒店客房常用英语

（六）21.If we have we send it to you right away.如果我们有，我会马上送来。

22.If there is anything I can do for you.Just let me know.如果有什么能够帮上您的，尽管告诉我。

23.Here is a telegram for you.这儿有一封您的电报。

24.If you have anything else ,please dial the extension number “7700”.如果您还需要其它服务，拨内线“7700”。酒店客房常用英语

（七）25.We are very glad to service for you.我们非常乐意为您服务。

26.Sir ,your room is at the end of the corridor.先生，您的房间在走廊的那一边。

27.I can contact the reception desk to arrange it for you.我分联系前台来为您安排。28.There is some repair work on the uper floor.But it will stop during the rest time ,I hope you can understand.上面楼层在维修，但在休息时会停止，我希望您能理解。酒店客房常用英语

（八）29.Is there anything else I can do for you ?您还需要我再做些什么吗？

30.I’m afraid we don’t have this kind of sevice.我恐怕不能提供这种服务。

31.If you need to chean your room.Put the clean card on door.如果你需要清理房间，把“清洁牌”挂门外。

32.Our guests are always pleased by our Houskeeping.我们的客人对我们的服务感到满意。

酒店客房常用英语

（九）33.I’re hotel has very good Housekeeping service.我们酒店有很好的客房服务。

34.I’ll report it to my supervisor immediatly ,we’ll let you know as soon as possible.我会马上报告我们主任，找到就通知您。

35.I’m sorry we have to charge you for the day wage according to the hotel’s regulation.根据酒店规定，我们必须收一定的钱。36.Please wait a minute I’ll let you know as soon as possible.请稍等，我会马上让您知道。酒店客房常用英语

（十）37.I’m sorry for security reasons we can’t open the door.很抱歉，为了安全理由，我们不能开门。

38.I’d like to have my clothes here.I’ll pick them up later.我想把衣服留在这里，我以后再来取。

39.It’s probably the satellite signal.It’s cloudy today.Something when the weather’s bad the signal’s not clear.可能是卫星信号的关系，今天有云，有时当天气不好的时候，信号就不好。

40.May I come in and check the housekeeper’s work?我能进您房间检查一下服务员清理房间的情况？

第二篇：酒店前台专业词汇

酒店前台专业词汇

编写：余健强

版本：2012-2-26

内宿：前一晚在客房过夜

外宿：前一晚在酒店外过夜

三无房：无房卡、无行李、无客人的房间

内三无：内宿，无房卡、无行李、无客人的房间

外三无：外宿，无房卡、无行李、无客人的房间

内轻：内宿，少量行李

外轻：外宿，少量行李

COMP：Complimentary免费房

EOD：Executive on Duty总值房

BF：Buffet Breakfast自助早餐

P/B：Pay by由XX付费

P/F：Pay For替XX付费

EO单：Event Order会议/宴会通知单

标间：标准双人间

单间：标准单人间

连通房： Connecting room客房之间有门连通，宾客可以不经外走廊到达另一房间（7楼部分房间）

DND：请勿打扰

Noshow：未经取消而不到店的预订

SOP手册：Standard Operation Procedure标准处理程序手册

COD：Cash Payment on Departure 离店时现付

C/I：check in 登记入住

C/O：check out 办理退房

Walk in：没有预订的上门客人

Housekeeping：HSKP客房部

Double sale：双重售房

U/G：upgrade 升级房

AM：大堂副理

FOM：前厅部经理

GM：总经理

GRO：宾客关系主任

VC房：干净空房

放V：把软件房间房态放为干净空房

VD房：未清洁的退房

第三篇：酒店英语,每日英语,英语,词汇

5th Sep

Post Card明信片Hotel Sticker酒店不干胶贴

If there is no mistakes, please sign your name here.如果确认无误，请在这里签字。6th

City Map城市地图Voice Mail Card语音留言使用说明卡

Can you change the room for me? It is too noisy.你能为我换个房间吗？这间太吵了。7th

Ottoman无靠背、扶手的沙发Sofa沙发

I was waken up several time by the noise the baggage elevator made.我被行李电梯吵醒了好几次。

8th

Cushion靠垫Rug地毯I am awfully sorry, sir.I do apologize.先生非常对不起，我向您致歉。

9th

Magazine杂志Hook钩子

I will manage it for you.我会为您安排的。

对话1 转接电话

O:Operator

C:Caller

O:Good morning, Grand Metro Park Hotel, May I help you?您好，青岛海泉湾，请问有什么可以帮您？

C:Can I speak to Mr.Smith? He is one of your guests.O:Certainly, sir.Do you know his room number?

C:I am afraid not.O:May I have his initials,sir? We have two Smiths registered.C:J.M.O:Just a moment , sir.I’ll put you through to his room.(The telephone rings for 50 seconds)

O:I’m sorry, sir.There is no answer from the room.C:I’ll call later.Could you tell me his room number?

O:I’m sorry, sir.We’re not allowed to disclose our guest’s room number.C:Then may I leave him a message?

O:Certainly, sir.C:I want to ask Mr.Smith to dinner tonight and I’ll meet him at Tianxiang Court at eight o’clock.O:I’m sorry, sir.Could you speak more slowly.please?

C:Sure.I want to meet Mr smith at Tianxiang Court at eight o’clock tonight.O:Can I have your name, sir?

C:Johnson.O:May I repeat? Mr Johnson asked Mr Smith at Tianxiang Court at eight o’clock tonight.C:Exactly.O:I’ll relay the message to him as soon as he comes back.C:Thanks a lot.O:You’re welcome.Thanks for calling.Goodbye.

第四篇：酒店前厅专用英文词汇

前台接待日常用语

Part 1 Greetings

第一部分 问候

1.Welcome to Zhejiang International Hotel.What can I help you?

欢迎光临浙江国际大酒店。有什么可以帮助您的吗？

2.Good morning/afternoon/evening, Sir/Madame.What can I do for you?

先生/女士，你好！请问我能为您做点什么？

3.My name is ***, is there anything else I can do for you, just let me know.我叫***，如果需要我为您做些什么，请告诉我。

4.If you have any problems, please feel free to contact us.如果你有任何需要，请随时联系我们。

Part 2 Helping to Check-in 第二部分 帮助入住 1.Please show me your passport I’ll help you with the check-in procedure.请您出示您的护照，我将会为您办理入住手续。

2.Would you please give me your credit card? I’ll charge some deposit to guarantee your room.请把您的信用卡交给我。我需要收取一些押金来担保您的房间。

3.How many nights will you stay here?

您在这住几晚？

4.Which room would you like, smoking room or non-smoking room?

您是要吸烟房间还是不吸烟房间？

5.Excuse me, Sir/Madame.How would you like to pay the deposit, together or separately?先生/女士，不好意思，打搅一下。请问您是要分开付押金还是一起付呢？

6.Here is your room key.Would you please sign here?

这是您的房卡。请您在这里签个名好吗？

7.Here are your passport and the credit card.You can go up to the room now I hope you enjoy your stay with us.这是给回您的护照和信用卡。现在您可以上房间了。希望您入住愉快。

Part 3 Providing Service During Staying

第三部分 居停期间提供服务

1.Regular Service常规服务

(1)Please wait a second.I’ll transfer it for you..请稍等一下。马上为你转接过去。

(2)Because you are checking out two hours later, we should charge a half day room rate.您比原定退房的时间推迟了2个小时，所以我们需要加收半天房费。

(3)There is a great tennis court and swimming pool in the hotel, which is suitable for your body-built.酒店拥有一个网球场和游泳池，那里是非常适合您进行锻炼。

(4)This money is damaged.I’m afraid we can’t change it.Would you mind to change another for me?

您的钱（纸币）上有裂口（污迹），我们恐怕不能为您兑换。您介意换一张吗？

(5)I’m sorry that you could not get cash by credit card here.I can book a car take you to the bank to get some cash.不好意思，酒店规定不可以用信用卡来套取现金，如果您需要，我可以安排车送您去银行（ATM 机）上提取现金。

(6)What denominations would you like?

你想要什么面值的人民币呢？

(7)I’m sorry, but we do not accept the traveler checker.对不起，我们这里不收旅行支票。(8)---Can I fax this file? 我可以传真这份文件吗？

==Certainly, sir.Where do you want to fax it to?

当然可以，先生。请问是传真到哪里的？

---How would you like to pay for it, sir?

你打算怎样付款呢，先生？

==Could you charge it to my room bill?

可记在我的客房账单内吗？

---Sure.Here is your fax record, Sir.Would you please sign here?

当然。这是你的传真记录，先生，麻烦你在这里签名好吗？

(9)Could you please send a car to the airport to pick me up?

你能安排一辆车到机场接我吗？

(10)Could you please give us your flight No.?

你能告诉我您的航班号吗？

2.Reminder提醒

(1)It’s better for you to wear more clothes, because it’s pretty cold outside.外面天气很冷，你最好穿多些衣服。

(2)You look tired, You’d better go to bed earlier tonight if you can.你看上去很累，今晚最好早点休息。

(3)Today is a rainy day and the floor is slippery so please be careful.今天外面在下雨，地面很滑走路时请多加小心。

2、Internet Service网络服务

(1)There is free broadband Internet access in every room , connector plug is on the desk.写字台上有宽带插头，您可以随便使用。

(2)There is a little trouble in the computer service center, so the Internet is disconnected temporarily.Please wait a while, It’ll be recovered soon.对不起，酒店的电脑服务中心出现了一点小故障，房间暂时不上了网，请稍候一下就会恢复正常。

(3)Ok, I’ll arrange a computer engineer to help you.好的，我马上安排电脑员上去帮您。

2、About the Laundry关于洗衣

(1)The laundry collected between 8am to 6pm will be returned at midnight on the same day;while the one collected between 6pm to 8 am will be returned at 2pm on the next day.上午八点到下午两点接洗衣将会在当天午夜前送回；而下午两点到次日八点的洗衣将会在第二日下午两点之前送回。

(2)For the laundry, the regular service is within 8 hours and the express service is within 5hours.普洗服务是八小时内送回,而快洗是5小时。

(3)There is a stain on your clothes, and we’ll try our best to get rid of it.However, I can’t guarantee that we can remove it totally.您的衣服上有很难洗掉的污迹，我们会尽最大的努力去处理，但不能保证一定可以处理掉。

(4)---Could you send someone up for my laundry, please? 请派人到我房间取要洗的衣服，好吗？ ===Certainly, sir.Our room attendant will be up in a minute.好的,我们的服务员马上到。

Part 4 Apologize

第四部分 道歉

1.I’m very sorry.There could have been a mistake, and I do apologize for that.很抱歉。出了错误，我应当道歉。

2.I assure you it won’t happen again.我保证此类事情不会在发生。

3.I do apologize for inconvenience on behalf of our hotel.对您造成的不便，我谨代表酒店向您道歉。

4.I’m sorry to tell you that your medicine bottle(cosmetic bottle)was broken by accident.I sincerely apologize for that.非常抱歉，服务员在为您清理房间时，不小心打碎了你的药瓶（化妆品瓶子）。

5.I’m sorry to hear that.That’s unusual.I’ll look into the matter at once.很抱歉，这很不寻常，我立刻去调查一下。

6.I’m very sorry.I hope you’re not hurt Please forgive me..对不起，你没事吧，请原谅我。

7.I deeply apologize Madam, would you care to send this dress for dry-cleaning? No charge of course.我们深感抱歉，小姐。请你把衣服拿去干洗，一切费用，由酒店负担。

8.I’m terribly sorry Please do accept our apology.We’ll do our best.请接受我们的道歉，我们会尽快想办法。

9.I’m sorry for that.I will ask the repairman to fix it now.真是抱歉，我马上安排人去修理。

Part 5 The Damage

第五部分 赔 偿

1.I’m afraid you’ll have to pay for the damage.恐怕您得赔偿损失。

2.I’m afraid you have to pay for the broken chair according to the hotel policy.根据酒店规定，恐怕你要对弄坏的椅子做出赔偿。

3.The indemnity for the burned carpet is 100 Yuan.损坏地毯的赔偿是人民币100元。

4.I’m sorry to inform you that we have to charge you 100 Yuan for the bloodstains

on your bed linen.我很遗憾地告诉你对于床单上的血迹我们要收取100元特别洗涤费。

Part 6 Expressing Appreciation

第六部分 道谢

1.Thank you for your kind understanding.谢谢您的理解。

2.I would like to thank you for your great support for our hotel.非常感谢您对我们酒店的大力支持。

Part 7 Say Goodbye

第七部分 道别

1.Wish you a pleasant journey!祝您旅途愉快！

2.It is on the house Sir.I assure you that everything will be right next time you come.这是免费的。我保证你下次光临时，一切都会妥妥当当。

3.I’m looking forward to seeing you again.Good luck！

我期盼再次见到你，祝你好运！

5.Good Bye, and hope to see you again.再见，希望再见到您

第五篇：词汇1-酒店前台专业词汇

1,Group one

Doorman/BellboyLuggageLobbyReceptionReceptionistReservationCheck-inDepositVoucher/Receipt Elevator/Lift

2, Group two

FOMC/IC/OASAP

DNDVC/OCOD/VDR/S

F/OHSKPF&BENG

3,Group three

Front office : front office manager(FOM)AFOM

Front desk :supervisorreceptionistcashier

The switchboard centre:operator

The business centre :clerk

任务：

说明：（此次词汇重在宏观对酒店的认识，第一组围绕客人入住整个过程涉及的关键点词汇；第二组简要陈述一下酒店的重要的简缩写；第三组针对我们酒店（信安左城）前台实际的构成的所简要列出的词汇）

1，第一组和第三组的词汇 要把中文意思查出来，并朗读这两组英文词汇，用MP3录音，发给我。

2，第二组词汇你大概猜一下是那些词汇的缩写，写下来，发给我。

（词汇一共有三个部分，此次为第一部分。）

（附上词汇部分计划：第一部分 对整个酒店的宏观认识

第二部分 对前台整个对客服务期间的专业词汇第三部分 酒店其他部门的认识和了解）