第一篇：日语 外宾接待用语小结（共）
常用句：
ご案内いたします。
接待させていただき、誠(まこと)に光栄(こうえい)でございます。
------------------
第一步：交换名片
NO1.有名片可以交换的情况下，那么整个过程是这样的：
递名片：一边鞠躬（日本人真的有鞠躬强迫症的，不管做什么事都习惯鞠躬，甚至在看不到对方，打电话的情况下），双手拿名片，递给对方，一边做自我介绍：“はじめまして。私、○課（○部／○担当）の張と申します。どうぞよろしくお願いします。”
NO2.另外一种情况就是，当我还是个小角色，小的没有名片，或者是正好在这节骨眼上，名片没有了，那么这时候就要以及其恭敬的态度，以万分抱歉的语气说：“もうしわけございません。今、名刺を切らしておりまして。”
第二步：接受名片
在接到对方递来的名片时，要说：“ちょうだいいたします。”然后把接来的名片放在桌子上，按座位一一对齐。
第三步：小细节
NO1.倒茶，将茶放在客人的右手边，拿起来方便，然后说声：“お茶をどうぞ。”
NO2.询问客户习惯，尤其是在看到会议桌上没有烟灰缸时，更应该问一句：“たばこを吸いますか？”以避免到时候客户想吸烟而没有烟灰缸的尴尬。
第四步：寒暄语
例如：お忙しいところを恐れ入ります。（在百忙之中打扰您，很不好意思）
いつもお世話になっております。（承蒙关照）
わざわざご足労いただき、どうも申し訳ございません。（让您特地跑一很趟，实在很抱歉。）
第五步：切入主题
在寒暄语结束之后，便该切入正题了。关于切入正题，可能会有正式和非正式两种吧。
NO1.正式的：早速ですが、本題に入りましょうか。
早速用件に入ってもよろしいでしょうか。NO2.非正式的：一般是寒暄着就进入正题了，比如说：実はさあ„„
这是我听过的我所跟随的那个日本总监最常用的切入正题的方式。
第六步：会议结束时用语
NO1.有别的理由而想结束会议时，例如：もっとゆっくりお話したいのですが、あいにく今日は○時から会議が入っておりますもので、„„
別の用事がありますので、私はこれで失礼します。
NO2.商谈愉快，达成友好的合作关系后，例如：これをご縁に今後ともよろしくお願いします。
NO3.对对方的拜访表示感谢之情：本日はご足労いただき、ほんとうにありがとうございます。
第二篇：接待外宾简单用语
欢迎：
1、Welcome to the Guangdong Foreign Businessmen Club/Hotel.欢迎光临外商活动中心。
2、Welcome to our restaurant.欢迎光临我们酒店。
3、We’re glad to see you again.我们很高兴能再见到您。询问/征询：
1、May I have your name, please? 请问您叫什么名字？
2、Your initials, please? 请问您的名字首写字母？
3、May I have your first name? 请告诉我您的名字。
4、May I take your order now? 我现在为您下单好吗？
5、May I have your room number? 请您告诉我您的房间号，好吗？
6、May I have your signature, sir?……here please.先生，请您把名字签这儿，好吗？
7、May I know who I’m talking with?(打电话时用)请问您是哪位？
8、May I ask who is next? 请问下一位是哪位？
9、May I be of service, madam? 请问这位夫人，我能为您做些什么？
10、May I recommend our……, sir? 先生，我能为您推荐我们……
11、May I help you with……madam? 夫人，我能帮您做……
12、Would you like me to book a ……for you? 需要我为您订……
13、Would you like to sit by the window? 您喜欢坐在靠窗边的位置吗？
14、Would you like to have a cup of tea? 来杯茶如何？
15、Is there anything else I can do for you, madam? 这儿需要我帮忙吗？
16、How about a…… 您觉得……怎样？ 祝愿/祝福：
1、Have a pleasant stay at our hotel, sir.愿您在我们中心，一切顺心开心。
2、Have a pleasant stay with us, madam.夫人，愿您和我们在一起开开心心。
3、Have a nice day!祝您今天一切都好！
4、Have a pleasant evening.愿您拥有一个愉快的晚上。
5、Have a good weekend!周末愉快！
6、Have a good day.祝您今天一切都好！
7、Enjoy your stay/day.愿您在这儿玩得开心。对一般祝愿的回答：
1、You too, Mr…… 也希望您也一样……
2、The same to you, sir/madam.也希望您也一样。致谢：
1、Thank you.谢谢。
2、Thank you very much.非常感谢。
3、Thank you for telling us.感谢您的慷慨陈词。
4、Thank you for your compliment.谢谢您的赞美。
5、Thank you for coming.感谢您的到来。
6、Thank you for calling.谢谢您打电话给我。
7、Thank you for waiting.谢谢您在此等我。
8、Thank you for being so understanding.理解万岁。
9、That’s very kind of you.Thank you very much.非常感谢。对致谢的回答
1、You are welcome.不用谢。
2、With pleasure.这是我的荣幸。
3、My pleasure.这是我们荣幸。
4、Thank you.谢谢。
5、Glad to be of service.Please feel free to contact us anytime.很高兴能为您服务，有需要请随时联系我们。致歉：
1、Excuse me.不好意思，打扰了。
2、I’m awfully sorry.我感到十分的抱歉。
3、I beg your pardon, sir.先生，您能再说一次吗？
4、Excuse me for interrupting.(不得不打扰客人时)不好意思，打扰了。
5、Sorry to have bothered you.不好意思，打扰了。
6、I’m very sorry.There could have been a mistake.I do apologize.非常抱歉，这儿肯定是出错了。真的对不起。
7、I’m sorry.Would you excuse me, please.对不起。您能原谅我吗？
8、I’m sorry.I’m being called.对不起，我得接个电话。
9、I’m sorry to have kept you waiting, sir.很抱歉，让您等了我这么久。
10、I’m sorry.The house/restaurant is fully booked.很抱歉。中心已经客满了。
11、I’m sorry.We have run out of.我感到十分抱歉。我们把……都用完了。对道歉的回答：
1、That’s all right.没关系。
2、It doesn’t matter.没关系。指示：
1、Let me show you.让我告诉您。
2、This way, please.这边请。
3、Please dial “0”, sir.先生，请按“0”
4、It will be on your right hand side.You won’t miss it.它在您的右手边，您一定能够找到的。
5、Go straight ahead.直走。
6、Go down to the lobby.往下走到大堂。
7、Please take the lift to the 3rd floor.请您乘电梯到三楼。
8、Turn left/right at the first corner.请在第一个转弯角转左/右。提示：
1、Here you are(递东西时)给您。
2、Here we are.(到目的地)我们到了。
3、There comes the taxi.(有的士来时)有部的士来啦。
4、There he is.(发现要找的人时)他在那。
5、Be aware of the ceiling, sir.当心天花板，先生。表示安慰：
1、Don’t worry, madam.We’ll see to it.夫人，别担心。我们会照顾它的。
2、I’ll look into the matter.我会调查这件事的。
3、I’ll be with you in a moment.我会很您在一起的。
4、There is no hurry, sir.Take your time.先生，时间充足，请您慢慢……
5、It won’t be too long, sir.先生，不会花您太多的时间。
6、Please take you time, madam.夫人，不用急，请您……
7、We’ll let you know as soon as there is any available.如果真的还有空房，我们会尽快通知您。
8、I’ll report it to my manager.我将向我的经理汇报。表示乐意效劳：
1、Very good, sir.I’ll be glad to help.非常好，先生。我很乐意帮您。
2、Certainly, madam.I’ll be happy to do it.当然，我很乐意去做这件事。
3、Yes, I will.是的。我很乐意去做这件事。
4、Yes, certainly, just leave it to us, sir.当然。您就将这件事留给我们去做吧。
5、Glad to be of service.Please feel free to contact us anytime.很高兴为您服务。有需要请随时通知我们。
6、My name is , if there is anything I can do for you, just let
me know.我的名字是……，如果有事需要我帮忙请告诉我。表示婉拒：
1、I’m afraid such information is confidential.很抱歉。这是保密资料。
2、That’s very kind of you, but no, thank you.你真好，但我真的不需要。谢谢。
3、That won’t be necessary, sir, but thank you all the same.先生，这完全不需要。但我依然要感谢你。
4、I’m afraid we cannot do that.很抱歉。我帮不到你。肯定答复：
1、Certainly, sir, I will bring it to you right away.当然，先生，我立刻把它拿来给您。
2、We do have available.我们保证……切实可用。未肯定时的答复：
1、I’m sorry I cannot guarantee, but I’ll do my best.对不起，我不能保证，但我一定会尽我全力去做。
2、I’m sorry, madam, I’m not sure, but I’ll ask my manager/the
chef about it for you.对不起，夫人，我不能确定，但我将会问我的经理/厨师。
3、If you wait a moment, sir, I’ll try to find out.先生，您稍等片刻。我将调查清楚。否定的答复：
1、I’m sorry, there is no discount.对不起，我们不提供折扣。
2、I’m sorry, madam, I’m afraid we don’t have any available.对不起，夫人，恐怕我们没有可用的房间了。表示高兴：
1、My pleasure, I’m happy everything was to your satisfaction.这是我的荣幸，我很高兴一切都能令您满意。
2、I’m glad to hear that.我很高兴听您这么说。表示遗憾：
1、I’m sorry to hear that.我感到很遗憾。
2、It’s a great pity.太可惜了。表示关怀：
1、Did you have a nice trip? 旅途愉快吗？
2、Are you all right, sir? 先生，一切可好？
3、I hope you did not hurt yourself.我希望您不要伤害自己。
4、Would you like to see the doctor? 去医院看看医生，好吗？
5、I hope you feel better now.我希望您现在感到舒服些。表示谦让：
1、After you, sir.先生，您先。
2、You first, sir.您先走。请让路：
1、Excuse me, please.不好意思，请让让。
2、May I come through, please? 请问能让我过吗？ 表示同意：
1、That’s true.那是真的。
2、Absolutely, sir.绝对是的，先生。
3、Exactly, sir.千真万确，先生。表示不同意：
1、Not really.It’s good value for the price.并不是这样的。它确实物有所值。表示明白：
1、Yes, I see, sir.先生，我明白。表示不明白：
1、Could you speak slowly, please? 您能说慢些吗？
2、I’m sorry, I don’t quite understand.Should I get the manager?
很抱歉，我不是很明白。我能让我经理过来吗？
3、Pardon?
请您再说一遍好吗？ 告别语：
1、Good-bye, and have a nice trip.再见，祝您一路顺风。
2、Thank you for coming.感谢您的光临。
3、Sorry, I have to go.Nice talking with you.对不起，我不得不走了。很您谈话很开心。
4、We all look forward to serving you again.我们期待能再次服务您。
5、Hope you enjoyed staying with us.希望您能和我们一起度过愉快的时光。Name of Hotel’s Departments 酒店部门名称 Accounting Department 财务部 Night Club 夜总会 Lobby bar 大堂吧 Music bar 音乐吧
Beauty salon 美容中心 Business centre 商务中心 Cashier’s 收银处
Chinese restaurant 中餐厅 Coffee shop 咖啡厅
Engineering department 工程部
Food and beverage department 餐饮部 Front office reception 前台办公室 Housekeeping department 客房部 Laundry 洗衣部
Recreation department 娱乐部 Reservation 订房部 Room service 送餐部
Security department 保安部
Human resource department 人力资源部 Training department 培训部 Western restaurant 西餐厅 Executive Office 行政办公室
Public& Sales department 市场推广部 Function room 宴会厅 Conference room 会议室 中心主楼分布：
First floor: reception/front desk 接待处/前台 Business centre 商务中心 F/O cashier 前台收银
The paradise sauna 丽池芬兰浴 Ticket counter 票务处 Mayfair café 美华阁啡厅 Lobby 大堂
Lobby bar 大堂吧 Music bar 音乐吧
Second floor: the celebrity night club 君豪夜总会 F&B Reservation desk 餐饮预定台 Third floor: Chinese restaurant 中餐厅 Ritzy palace 富丽宫
Four floor: fitness centre 健康中心 Indoor swimming pool 室外泳池 Snooker room 桌球室
The stylist/beauty saloon 美容美发中心 Operator 总机
RHKJC-CIT Betting centre Guangzhou 香港赛马会-广州投注宝服务中心 fifth floor Excutive office 行政办公室 Public& Sales department 市场推广部 F&B office 餐饮部办公室 Sixth floor card room 牌艺室
第三篇：西安旅游外宾接待用语
接机致辞：
Welcome to Xi’an!How was your trip on the flight? I hope you enjoy your staying here!I'm very glad to have the pleasure of meeting you in Xi’an.This is indeed a first-class international airport, as everybody says so.You're welcome.We're very happy that you made it in spite of the tiring trip.We're very grateful that you took time from your busy schedule and come to Xi’an to give us a lecture.Have a good time!Lintong临潼 lies on the east of Xi’an.It is an important town in China 兵马俑 Emperor Qin's terra-cotta warriors and horses 大雁塔Big wild goose pogoda 回民街;HUI minority street 钟楼 Bell tower
鼓楼 drum tower 石榴 megranate
甜的sweet
珍珠pearl 柿子persimmon
猕猴桃Chinese goosebeery
红枣Chinese date 凉皮 cold noodles
醋vinegar
辣椒capsicum
酸的sour
辣的hot 肉夹馍Chinese hamburger OR Shaanxi-style sandwich
馒头steamed bread
饼 cake
包子steamed stuffed bun
肉包子 steamed bun with meat stuffing 肉夹馍chinese hamburger 羊肉mutton 牛肉beef 蔬菜vegetables
火锅
Hot pot 油泼面
oil spilled noodles
羊肉泡
The mutton soaks biangbiang面 涮锅
Rinsing the saucepans 炸酱面
fried sauce noodles 糊辣汤
the spicy soup 馄饨面
Wonton & noodles 烧饼
Clay oven rolls 刀削面
Sliced noodles 油条
Fried bread stick 麻辣面
Spicy hot noodles 韭菜盒
Fried leek dumplings 麻酱面
Sesame paste noodles 水饺
Boiled dumplings 鸭肉面
Duck with noodles 蒸饺
Steamed dumplings 榨菜肉丝面
Pork , pickled mustard 馒头
Steamed buns green noodles 割包
Steamed sandwich 米粉
Rice noodles 蛋饼
Egg cakes 炒米粉
Fried rice noodles 皮蛋
100-year egg 咸鸭蛋
Salted duck egg 蛋花汤
Egg & vegetable soup 豆浆
Soybean milk 紫菜汤
Seaweed soup 酸辣汤
Sweet & sour soup 稀饭
Rice porridge 馄饨汤
Wonton soup 白饭
Plain white rice 蛋炒饭
Fried rice with egg 糖葫芦
Tomatoes on sticks
山楂地瓜粥
Sweet potato congee 果haw 芝麻球
Glutinous rice sesame balls 麻花
Hemp flowers 臭豆腐
Stinky tofu(Smelly tofu)油豆腐
Oily bean curd 红豆牛奶冰
Red bean with milk ice 麻辣豆腐
Spicy hot bean curd 八宝冰
Eight treasures ice 春卷
Spring rolls 豆花
Tofu pudding 蛋卷
Chicken rolls 绿豆糕
Bean paste cake 甘蔗汁
Sugar cane juice 糯米糕
Glutinous rice cakes 酸梅汁
Plum juice 肉圆
Meatballs 豆干
Dried tofu
The city of Xi'an The city of Xi'an was the first Chinese city to open up its doors to the Ancient world, not in 1980 under the “Open Door” policy but in fact during the Tang dynasty when Xian blossomed as the first stop on the Silk Road.Many dynasties kept the city beautiful and magnificent.More than two hundred and seventy palaces and temples, for example, were built in the Qin dynasty, in the Han dynasty the “Three Han Palaces”, namely Changle, Weiyang, Jianzhang Palaces, and numerous other palaces and watch towers were built.In the City of Chang'an of the Sui and Tang dynasties, luxurious palaces sprang up like tree, of which Taiji, Daming and Xingqing Palaces and the forbidden garden of the Tang dynasty to the north of the town were very large.Now, from these architectural sites people still can imagine the general picture of what Chang'an City was like, then.All the emperors of the Qin, Han, Tang and other dynasties had their magnificent mausoleums built.Qin Shi Huang's mausoleum at the foot of Lishan Hill in Lintong county, for example, is the earliest example of a grand mausoleum for an emperor in ancient China.The twelve emperors of the Western Han dynasty were mostly buried on the plateau to the north of the Weihe River.Their tomb-mounds were man-made and quite imposing, but emperors of the Tang dynasty began to have their bombs constructed into hills.They are scattered in the counties to the north of the Weihe River and called the “Eighteen Tang Mausoleums”.In front of these mausoleums were erected huge stone carvings, while inside them were exquisite funeral objects and colorful murals, a feast for one's eyes.Some of the monasteries and Buddhist pagodas constructed in many dynasties have remained well preserved, including the most famous ones, as the Big Wild Goose(Da Yan)Pagoda in Ci'en Temple and the Small Wild Goose(Xiao Yan)Pagoda in Jianfu Temple.The bronze wares of ancient China are an important example of the splendid culture that reflect this slave society.Feng and Hao in the Xi'an area, which were the capitals of the Western Zhou dynasty, have been acclaimed as “the Home of the Bronze wares”, as a wealth of bronze items unearthed from there, over the years.It was quite popular to put up stone tablets in front of tombs to record the merits and achievements of the departed, in many dynasties, and a great deal of stone tablets and calligraphy data remain to this day.So Xi'an is also famous for being “the Home of Calligraphy”.The most famous site is the Terracotta Army, built to protect the Emperor Qin Shi Huang, whose Mausoleum lies close the warriors.Both these sights are to the east of Xian.大唐芙蓉园：Datang Furong Garden(Datang Hibiscus Park)or Tang Paradise 梦回大唐 《Dream back to the Tang Dynasty》
紫云楼 purple cloud tower、凤鸣九天剧院phoenix sing showplace、御宴宫royal dinner palace、唐市Tang market、芳林苑fragrant forest、仕女馆The maids’ palace、彩霞亭 the rosy clouds kiosk、陆羽茶社 Lu Yu Tea club、杏园the apricot garden、诗魂poems ghost、唐诗峡Tang poems gorge、曲江流饮 Qujiang stream、旗亭flag kiosk、丽人行beauty road、桃花坞 peach blossom castle、茱萸台ZhuYu platform
Big Wild Goose Pagoda
Originally built in 652 during the reign of Emperor Gaozong of the Tang Dynasty(618-907), it functioned to collect Buddhist materials that were taken from India by the hierarch Xuanzang.Xuanzang started off from Chang'an(the ancient Xian), along the Silk Road and through deserts, finally arriving in India, the cradle of Buddhism.Enduring 17 years and traversing 100 countries, he obtained Buddha figures, 657 kinds of sutras, and several Buddha relics.Having gotten the permission of Emperor Gaozong(628-683), Xuanzang, as the first abbot of Da Ci'en Temple, supervised the building of a pagoda inside it.With the support of royalty, he asked 50 hierarchs into the temple to translate Sanskrit in sutras into Chinese, totaling 1,335 volumes, which heralded a new era in the history of translation.Based on the journey to India, he also wrote a book entitled 'Pilgrimage to the West' in the Tang Dynasty, to which scholars attached great importance.First built to a height of 60 meters(197 feet)with five stories, it is now 64.5 meters(211.6 feet)high with an additional two stories.It was said that after that addition came the saying-'Saving a life exceeds building a seven-storied pagoda'.Externally it looks like a square cone, simple but grand and it is a masterpiece of Buddhist construction.Built of brick, its structure is very firm.Inside the pagoda, stairs twist up so that visitors can climb and overlook the panorama of Xian City from the arch-shaped doors on four sides of each storey.On the walls are engraved fine statues of Buddha by the renowned artist Yan Liben of the Tang Dynasty.Steles by noted calligraphers also grace the pagoda.As for the reason why it is called Big Wild Goose Pagoda, there is a legend.According to ancient stories of Buddhists, there were two branches, for one of which eating meat was not a taboo.One day, they couldn't find meat to buy.Upon seeing a group of big wild geese flying by, a monk said to himself: 'Today we have no meat.I hope the merciful Bodhisattva will give us some.' At that very moment, the leading wild goose broke its wings and fell to the ground.All the monks were startled and believed that Bodhisattva showed his spirit to order them to be more pious.They established a pagoda where the wild goose fell and stopped eating meat.Hence it got the name 'Big Wild Goose Pagoda'.The Terra-cotta Warriors and Horses The Terra-cotta Army(Chinese: 兵马俑;Pinyin: Bīng Mǎ Yǒng;literally “military servants”)or Terra-cotta Warriors and Horses is a collection of 8,099 life-size terra cotta figures of warriors and horses located in the Mausoleum of the First Qin Emperor(秦始皇陵;Qín Shǐ Huáng Líng).The figures were discovered in 1974 near Xi'an, Shaanxi province，The terracotta figures were buried with the first Emperor of Qin(Qin Shi Huang)in 210-209 BC.Consequently, they are also sometimes referred to as “Qin's Army.”
The Terracotta Army of China was discovered in March 1974 by local farmers drilling a well to the east of Mount Li.Mount Li is the name of the man-made necropolis and tomb of the First Emperor of Qin;Qin Shi Huang.Construction of this mausoleum began in 246 B.C.and is believed to have taken 700,000 workers and craftsmen 36 years to complete.Qin Shi Huang was interred inside the tomb complex upon his death in 210 B.C.According to the Grand Historian Sima Qian, The First Emperor was buried alongside great amounts of treasure and objects of craftsmanship, as well as a scale replica of the universe complete with gemmed ceilings representing the cosmos, and flowing mercury.representing the great earthly bodies of water.Recent scientific work at the site has shown high levels of mercury in the soil of Mount Li, tentatively indicating an accurate description of the site’s contents by Sima Qian.The tomb of Qin Shi Huang is near an earthen pyramid 76 meters tall and nearly 350 meters square.The tomb presently remains unopened.There are plans to seal-off the area around the tomb with a special tent-type structure to prevent corrosion from exposure to outside air.However, there is at present only one company in the world that makes these tents, and their largest model will not cover the site as needed.Qin Shi Huang’s necropolis complex was constructed to serve as an imperial compound or palace.It is comprised of several offices, halls and other structures and is surrounded by a wall with gateway entrances.The remains of the craftsmen working in the tomb may also be found within its confines, as it is believed they were sealed inside alive to keep them from divulging any secrets about its riches or entrance.It was only fitting, therefore, to have this compound protected by the massive terra cotta army interred nearby.Xi'an tourism on Lishan Lishan in Lintong County of Xi'an South, is a spur of the Qinling Mountains.Top peak Kowloon 1301.9 meters above sea level, the mountain pine Bai Changqing, a lush, green Yuankan the shape of a horse Li, Gu Ming, “Li Shan.” Li Shan Tsui show because of scenery, the United States such as Fairview Park, it also known as “embroidered Ridge.” When the sun sets, Li Huiying Hill in the golden sunset glow, especially Qili scenery, “Li Shan night as” good reputation.Lishan beautiful scenery, since ancient times, has always been a place tourists want to visit.A level road up the mountain over 3,200 meters, first came to the hillside Lishan “Banhu Stone”, will see soldiers remonstrance Pavilion, to commemorate the Xi'an Incident built.After straight on the peaks to the west “as late booths.” Standing kiosks in the north, the Hua Qing Hot Spring in sight at a glance.Then forward it to the West Ridge embroidered on the third-Lao Jundian.Laojun that I, for the well-known Lishan Road instructors concept.Legend has it, Emperor Xuanzong twice in the Laojun see this coming Genei, it called down St.Court, also known as Chaoyuan Club.Diannei Baiyu Laojun like the original houses, “An-Shih Rebellion”, like the crack whilst physically burned, his hands also were stolen, are now preserved in the Shaanxi-like museum.To the east by the Lao Jundian, embroidered on the West Ridge to the second peak on the “mother Temple.” This palace is a historical legends of the Nvwo built.Further east to west embroidered Ridge will be the first peak on the beacon towers.The history of “War drama诸侯, missing the world laugh,” the story occurred here.Legend has it that week to win Aifei pao You Wang Si laugh, have fun here cite the War诸侯.When Quanrong scored Lishan, You Wang then ordered to ignite flames, but people诸侯Laijiu, You Wang was killed, pao SI been taken, the Western Zhou Dynasty extinction.After the beacon towers over the East to the east that is embroidered Lingshang the “stone urn Temple.” Temple due to the impact of western rock by flowing water and shaped urn, the name “stone urn Temple.” According to legend, a temple built in the Tang first year, with the remainder making Qinggong, the materials be built.Then things embroidered Ling arrived at between the stone Weng Valley “event of Xian Qiao.” It is said that this bridge was built in Tang Dynasty, is a five meters long, 2.4 meters wide and five meters high stone arch bridge in one hole.Legend has it that the ancient one candidate, Gankao trip to Beijing this bridge, in the immortal advice, lucky examinations, the bridge of this “event of Xian Qiao.”
第四篇：接待外宾用语
问好
1.Good morning/afternoon/evening./May I help you? /Anything I can do for you? 2.How do you do? /How are you? /Nice to meet you.3.It’s a great honor to meet you./I have been looking forward to meeting you.4.Welcome to China.5.We really wish you'll have a pleasant stay here.6.I hope you’ll have a pleasant stay here.Is this your fist visit to China? 7.Do you have much trouble with jet lag? 机场接客
1.Excuse me;are you Mr.Wilson from the International Trading Corporation? 2.How do I address you?
3.May name is Benjamin liu.I’m from the Fuzhou E-fashion Electronic Company.I’m here to meet you.4.We have a car an over there to take you to you hotel.Did you have a nice trip? 5.Mr.David smith asked me to come here in his place to pick you up.6.Do you need to get back your baggage?
7.Is there anything you would like to do before we go to the hotel?
相互介绍
1.Let me introduce my self.My name is Benjamin Liu, an Int’l salesman in the Marketing Department.2.Hello, I am Benjamin Liu, an Int’l salesman of FUZHOU E-FASHION ELECTRONIC COMPANY.Nice to meet you./pleased to meet you./ It is a pleasure to meet you.3.I would like to introduce Mark Sheller, the Marketing department manager of our company.4.Let me introduce you to Mr.Li, general manager of our company.5.Mr.Smith, this is our General manage, Mr.Zhen, this is our Marketing Director, Mr.Lin.And this is our RD Department Manager, Mr.Wang.6.If I’m not mistaken, you must be Miss Chen from France.7.Do you remember me? Benjamin Liu from Marketing Department of PVC.We met several years ago.8.Is there anyone who has not been introduced yet? 9.It is my pleasure to talk with you.10.Here is my business card./ May I give you my business card?
11.May I have your business card? / Could you give me your business card?
12.I am sorry.I can’t recall your name./ Could you tell me how to pronounce your name again?
13.I’ am sorry.I have forgotten how to pronounce your name.小聊
1.Is this your first time to China?
2.Do you travel to China on business often? 3.What kind of Chinese food do you like?
4.What is the most interesting thing you have seen in China? 5.What is surprising to your about China? 6.The weather is really nice.7.What do you like to do in your spare time? 8.What line of business are you in?
9.What do you think about„? /What is your opinion?/What is your point of view? 10.No wonder you're so experienced.11.It was nice to talking with you./ I enjoyed talking with you.12.Good.That's just what we want to hear.确认话意
1.Could you say that again, please? 2.Could you repeat that, please? 3.Could you write that down?
4.Could you speak a little more slowly, please? 5.You mean„is that right? 6.Do you mean..?
7.Excuse me for interrupting you.社交招待
1.Would like a glass of water? / can I get you a cup of Chinese red tea? / How about a Coke? 2.Alright, let me make some.I’ll be right back.3.A cup of coffee would be great.Thanks.4.There are many places where we can eat.How about Cantonese food? 5.I would like to invite you for lunch today.6.Oh, I can’t let you pay.It is my treat, you are my guest.7.May I propose that we break for coffee now? 8.Excuse me.I’ll be right back 9.Excuse me a moment.告别
1.Wish you a very pleasant journey home? Have a good journey!
2.Thank you very much for everything you have done us during your stay in China.3.It is a pity you are leaving so soon.4.I’m looking forward to seeing you again.5.I’ll see you to the airport tomorrow morning.6.Don’t forget to look me up if you are ever in FUZHOU.Have a nice journey!
1.May I make an appointment? I‘d like to arrange a meeting to discuss our new order.2.Let’s fix the time and the place of our meeting.3.Can we make it a little later?
4.Do you think you could make it Monday afternoon? That would suit me better.5.Would you please tell me when you are free? 6.I’m afraid I have to cancel my appointment.7.It looks as if I won’t be able to keep the appointment we made.8.Will you change our appoint tomorrow at 10:00 to the day after tomorrow at the came time? 9.Anytime except Monday would be all right.10.OK, I will be here, then.11.We'll leave some evenings free, that is, if it is all right with you.市场销售
客户询问
1.Could I have some information about your scope of business? 2.Would you tell me the main items you export?
3.May I have a look at your catalogue? bbs.fobshanghai.com%^%E)g/C5E,`(B-` 4.We really need more specific information about your technology.5.Marketing on the Internet is becoming popular.6.We are just taking up this line.I’m afraid we can’t do much right now.回答询问
7.This is a copy of catalog.It will give a good idea of the products we handle.8.Won’t you have a look at the catalogue and see what interest you? 9.That is just under our line of business.10.What about having a look at sample first?
11.We have a video which shows the construction and operation of our latest products.12.The product will find a ready market there.13.Our product is really competitive in the world market.14.Our products have been sold in a number of areas abroad.They are very popular with the users there.15.We are sure our products will go down well in your market, too.16.It’s our principle in business “to honor the contract and keep our promise”.17.Convenience-store chains are doing well.18.We can have anther tale if anything interests you.19.We are always improving our design and patterns to confirm to the world market
20.Could you provide some technical data? We’d like to know more about your products.21.This product has many advantages compared to other competing products.22.There are certainly being problems in the sale work at the first stage.But suppose you order a small quantity for a trail.23.I wish you a success in your business transaction.24.You will surely find something interesting.25.Here you are.Which item do you think might find a ready market at your end? 26.Our product is the best seller.27.This is our newly developed product.Would you like to see it?
28.This is our latest model.It had a great success at the last exhibition in Paris.29.I’m sure there is some room for negotiation.30.Here are the most favorite products on display.Most of them are local and national prize products.31.The best feature of this product is that it is very light in weight.32.We have a wide selection of colors and designs.33.Have a look at this new product.It operates at touch of a button.It is very flexible.34.this product is patented
35.The functioning of this software has been greatly improved.36.This design has got a real China flavor.37.The objective of my presentation is for you to see the product’s function.38.The product has just come out, so we don’t know the outcome yet.39.It has only been on the market for a few months, bust it is already very popular.品质
1.We have a very strict quality controlling system which promises that goods we produced are always of the best quality.2.You have got the quality there as well as the style.3.How do you feel like the quality of our products?
4.The high quality of the products will secure their leading status in the market place.5.You must be aware that our quality is far superior to others.6.We pride ourselves on quality.That is our best selling point.7.As long as the quality is good.It is all right if the price is a bit higher.8.They enjoy good reputation in the world.9.When we compare prices, we must first take into account the quality of the products.10.There is no quality problem.Quality is something we never neglect.11.You are right.It is good in material, fashionable in design, and superb in workmanship.12.We deliver all our orders within one month after receipt of the covering letters of credit.13.Do you have specific request for packing? Here are the samples of packing available now, you may have a look.14.I wonder if you have found that our specifications meet your requirements.I’m sure the prices we submitted are competitive.价格
客人询价
1.Will you please let us have an idea of your price? 2.Are the prices on the list firm offers? 3.How about the price/ How much is this? 我们报价
4.This is our price list.5.We don’t give any commission in general.6.What do you think of the payment terms?
7.Here are our FOB prices.All the prices in the lists are subject to our final confirmation.8.In general, our prices are given on a FOB basis.9.We offer you our best prices, at which we have done a lot business with other customers.10.Will you please tell us the specifications, quantity and packing you want, so that we can work out the offer ASAP?
11.This is the pricelist, but it serves as a guide line only.Is there anything you are particularly interested in? 客人还价
12.Is it possible that you lower the price a bit?
13.Do you think you can possibly cut down your prices by 10%? 14.Can you bring your price down a bit? Say $20 per dozen.15.It’s too high;we have another offer for a similar one at much lower price.16.But don’t you think it’s a little high? 17.Your price is too high for us to accept.18.It would be very difficult for us to push any sales it at this price.19.If you can go a little lower, I’d be able to give you an order on the spot.20.It is too much.Can you discount it? 拒绝还价
21.Our price is highly competitive./ this is the lowest possible price./Our price is very reasonable.22.Our price is competitive as compared with that in the international market.23.To tell you the truth, we have already quoted our lowest price.24.I can assure you that our price if the most favorable.A trial will convince you of my words.25.The price has been cut to the limit.26.I’m sorry.It is our rock-bottom price.27.My offer was based on reasonable profit, not on wild speculations.28.While we appreciate your cooperation, we regret to say that we can’t reduce our price any further.29.Can we each make some concession?
30.In order to conclude business, we are prepared to cut down our price by 5%.31.If your order is big enough, we may reconsider our price.32.Buyer wish to buy cheap and sellers wish to sell dear.Everyone has an eye to his own benefit.33.The price of his commodity has recently been adjusted due to advance in cost.34.Considering our good relationship and future business, we give a 3% discount.客人询问最小单数量
35.What’s minimum quantity of an order of your goods? 36.How many do you intend to order?
37.Would you give me an idea how much you wish to order from us? 38.When can we expect your confirmation of the order? 39.As our backlogs are increasing, please hasten the order.40.Thank you for your inquiry.Would you tell us what quantity you require so that we can work out the offer?
41.We regret that the goods you inquire about are not available.客人回答订单数量
42.The size of our order depends greatly on the prices.43.Well, if your order is large enough, we are ready to reduce our price by 2 percent.44.If you reduce your price by 5, we are going to order 1000sets.45.Considering the long-standing business relationship between us, we accept it.46.This is a trial order;please send us 100 sets only so that we may test the market.If successful, we will give you large orders in the future.47.We have decided to place an order for your electronic weighing scale.48.I’d like to order 600 sets.49.We can’t execute orders at your limits.感谢下单
50.Generally speaking, we can supply form stock.51.I want to tell you how much I appreciate your order.52.Thank you for your order of 100 dozen of the shirts.We assure you of a punctual execution of your order.53.Thank you very much for your order.交货
客人询问交货期
54.What about our request for the early delivery of the goods? 55.What is the earliest time when you can make delivery? 56.How long does it usually take you to make delivery? 57.When will you deliver the products to us? 58.When will the goods reach our port? 59.What about the method of delivery?
60.Will it possible for you to ship the goods before early October? 答复交货期
61.I think we can meet your requirement.2.I ‘m sorry.We can’t advance the time of delivery.63.I’m very sorry for the delay in delivery and the inconvenience it must have caused you..64.We can assure you that the shipment will be made not later than the fist half of May.65.We will get the goods dispatched within the stipulated time.66.The earliest delivery we can make is at the end of September.客人要求提早交货
67.You may know that time of delivery is a matter of great important.68.You know that time of delivery if very important to us.I hope you can give our request your special consideration.69.Let’s discuss the delivery date first.You offered to deliver the goods within six months after the contract signing.70.The interval is too long.Could we expect an earlier shipment within three months? | 稳住客人
71.We shall effect shipment as soon as the goods are ready
72.We will speed up the production in order to ship your order in time.73.If you desire earlier delivery, we can only make a partial shipment.74.But you’d better ship the goods entirely.75.We’ll try our best.The earliest delivery we can make is in May, but I can assure you that we’ll do our best to advance the shipment.76.I’m afraid not.As you know, our manufacturers are full and we have a lot of order to fill.77.I’ll find out with our home office.We’ll do our best to advance the time of delivery.78.Thank you very much for your cooperation.79.I believe that the products will reach you in time and in good order and hope they will give you complete satisfaction.签单前建议
1.Before the formal contract is drawn up we’d like to restate the main points of the agreement.2.We can get the contract finalized now.3.Could you repeat the terms we’ve settled?
4.It is very important for us to abide by contracts and keep good faith.5.Have you any questions as regards to the contract? 6.I’d like to hear your ideas about the problem.7.I think it is better to have a good understanding of all clauses before signing a contract.8.Do you have any comment to make about this clause?
9.Do you think the contract contains basically all we have agreed on during negotiations? 10.Everything has been arranged well.I hope the signing of the contract will go smoothly 11.These are two originals of the contract we prepared.询问签单
12.When shall we sign the contract?
13.Mr.Brown, do you think it is time to sign the contract?
14.Shall we go over the other terms and conditions of the contract to see if we agree on all the particulars?
15.Shall we sign the contract now? 16.Just sign there on the bottom.17.The contract is ready, would you mind reading it through?
18.We have reached an agreement on all the clauses discussed so far.It is time to sing the contract.签单后祝语
19.I’m very pleased that we have come to an agreement at last.20.Let’s congratulate ourselves for the successful contract.客人询问付款方式
1.Shall we discuss the terms of payment?
2.What is your regular practice about terms of payment? 3.What are your terms of payment?
4.How are we going to arrange payment? 回复询问付款方式
5.We’d like you to pay us by L/C.6.We always require L/C for our exports and we pay by L/C for our imports as well.7.We insist on full payment.8.We ask for a 30 percent down payment.9.We expect payment in advance on first orders.客人建议付款方式
10.We hope you will accept D/P payments terms.11.In view of this order of small quantity, we propose payment by D/P with collection through a band so as to simplify the payment procedure.12.Payment by L/C is the safest method, but rather complicated.礼帽拒绝客人
13.I’m sorry.We can’t accept D/P or D/A.We insist on payment by L/C.14.I’m afraid we must insist on our usual payment terms.15.“Payment by installments” is not the usual practice in world trade.16.It is difficult for us to accept your suggestion 接受客人付款方式
17.In view of our long friendly relations and the efforts you have made in pushing the sales, we agree to change the terms of payment from L/C at sight to D/P at sight;however, this should not be taken as a precedent.18.I have no alternative but to accept your terms of payment.19.When should we open the L/C?
20.Your L/C must reach us 30 days before the date of delivery so as to enable us to make all necessary arrangements.21.How long should our L/C be valid?
22.The L/C should be valid 30 days after the date of shipment.23.Could you tell me what documents you’ll provide?
24.Together with the draft, we’ll also send you a full set of bill of lading, an invoice, and an insurance policy, a certificate of origin and a certificate of inspection.I suppose that is all.25.In what currency will payment by made?
26.We usually do business in U.S.dollars as world prices are often dollars based.保险
客人询问保险
1.As for the insurance, I have quite a lot of things which I am still not clear about.2.May I ask you a few questions about insurance? 3.What do your insurance clauses cover?
4.I wonder if the insurance company holds the responsibility for the loss.5.Have you taken our insurance for us on these goods? 6.Can you tell me the difference between WPA and FPA? 7.What risks are you usually covered against? 8.Is war risk to be covered?
9.I’d like to have the insurance of the goods covered at 110% of the invoice amount.回复保险询问
10.There are three basic covers, namely, Free form Particular Average, with Particular Average and ALL risks.11.Ocean shipping cargo insurance is important because goods run the risk of different hazards such as fire, storm, collision, theft, leakage, explosions, etc.If the goods are insured, the exporter might get enough to make up his loss.12.Should any damage be incurred, you may, within 60 days after the arrival of the consignment, file a claim supported by a survey report, with the insurance company at your end.13.As a rule, we don’t cover them unless you want to.14.If more than that is asked for, the extra premium for the difference between 130% and 110% should be born by the buyer.15.The FPA clause doesn’t cover partial loss of the particular coverage, whereas the WPA clause does.16.The extra premium involved will be on your account.17.The insurance covers ALL Risks at 110% of the invoice value.18.No, it is not necessary for the shipping line to add to the cost.Our past experience shows that All risks gives enough protection to all the shipments to your area.19.ALL risk covers all losses occurring throughout the voyage caused by accidents at sea or land.In other words, it includes FPA, WPA, and general additional risks, with special additional risks excluded.参观工厂 1.You’ll understand our products better if you visit the factory.2.I wonder if you could arrange a visit to the factory.3.Let’s me know when you are free.We will arrange the tour for you.
第五篇：外宾接待流程
外宾接待流程
一、确定接待内容
接待活动前一天需明确以下事项，以便安排后续工作：
1、接待对象：
掌握来宾信息，包括姓名、所属单位、职务、人数，是否有随行人员或司机。
2、接待人员：
确定接待活动中的领导名单，包括集团领导和公司领导。根据服务内容和分工确定所有服务人员名单，建立会务组微信群，以便随时通报接待行程、进展及变更事项。
3、来访目的：
了解来访目的，以便有针对性的安排接待流程和所提供的服务。
4、参观地点及接待行程：
确定来宾参观的地点以及整个活动过程的行程安排、参观顺序及时间节点。
5、服务需求：
确定整个接待过程中所需要的服务内容，如接送服务、参观地块、沙盘讲解、会议服务、用餐服务、住宿服务等。
6、接待时间：
提前了解来宾的出发地点（以便推算路程所需的时间）、出发时间，以及计划到达参观地点的时间。
二、来宾接应：
对首次来访的宾客和重要来宾，应提前在来访途中等候迎接并引导至参观地点。需提前确定接应地点、时间、接应对象及车牌号，指定专人专车在约定时间前20分钟到达等候。（通常北京市来宾应在京哈高速西集出口接应）
引导人与来宾会合后，应第一时间在会务组微信群中通报，距离目的地2公里左右再通报一次，以便公司领导和接待人员做好迎宾准备。（例如：参观目的地为C4办公楼，引导人员应在到达中信第一城时在会务组微信群里通报位置。）
三、项目参观服务
1、根据接待对象的来访目的确定参观路线，提前模拟一遍，了解路况，发现和解决参观路线中可能出现的问题，记录每段路程所需时间，以便确定最终的接待行程和各环节时间。
2、重要来宾来访，需安排专人在参观区域或特定区域巡视，发现问题及时反馈，并协助处理突发事件。
3、根据参观人数确定适合的车辆，指定驾驶人驾驶，驾驶员负责提前检查车况，对车辆内外部进行清洁整理，保证油量充足，并备一箱矿泉水供来宾车上饮用。冬夏两季应提前开启空调保持舒适温度。
4、确定候车时间，驾驶人员应提前将车辆开到门口等候，注意将车门正对楼门，切不可将车尾对着楼门方向。
5、确定随车参观的陪同人员，参观车辆每到达一个目的地应及时在微信群中通报位置，同时，在允许的情况下，对参观过程进行拍照作为存档资料。若除公司领导外无其他陪同人员，应安排指引车在参观车辆前方开路，指引车驾驶人负责随时通报位置。
6、参观非本公司区域时，如紫藤堡、天下第一城，应提前联系相关单位，沟通参观事宜并告知参观车辆车牌号，保证车辆进出自由。
四、沙盘讲解服务
（一）准备工作
1、提前一天将接待活动行程告知物业公司，安排保洁员重点清扫参观区域，做好室内通风。清扫首层卫生间，装入擦手纸、卫生纸及洗手液。物业工程部提前一天检查灯光音响空调是否运行正常，发现问题及时维修。接待当天提前1小时启动首层空调，提前30分钟将灯光、音响调试完毕。
2、圈定来宾停车场区域，及时通知公司员工停车注意事项并安排保安公司做好车辆疏导工作。来宾车辆到达停车场后，保安员应给予引导和帮助，但对车辆的停泊位置不做强性限制。
3、物品准备：准备沙盘专用激光笔3支；在前台位置摆放小瓶矿泉水供来宾自取。在沙盘休息区茶几中间摆放矿泉水、烟灰缸。
（二）过程中服务
1、来宾车辆到达停车场时，由保安人员将大门全开，并侧立于大门东侧，面向西，立正迎宾；同时，楼内的引导人员开启沙盘灯。
2、来宾进入大门时，保安人员立正敬礼，待来宾全部进入办公楼后，保安人员礼毕，关闭大门，立正站于大门内侧，面向沙盘方向。沙盘讲解过程中，保安人员不得随意走动或坐下休息。
3、来宾进入办公楼时，由两名引导人员立于台阶两侧，小声提示来宾注意台阶。讲解开始时，引导人员将激光笔和话筒递给主讲领导，并站立于沙盘外侧，随时观察公司领导和来宾需求提供服务，并根据来宾需要将其引导至相应地点。
4、在允许的情况下，安排摄像人员进行拍摄。
5、沙盘讲解结束后，一名引导人员将来宾引导至下一行程地点，另一名引导人员负责在一层等候收尾。若来宾离开，应尾随来宾后方协助送行。
五、会议服务
（一）会前准备
1、会议室设备：
会议室电脑：如来宾座谈时，需要播放影音或PPT文件，应提前确定与投影仪接驳的电脑，保证运行良好，开会前接好电源并开启。 投影仪：提前30分钟启动投影仪并与电脑接好，调试好画面，保证投影图像端正，字迹清晰。 空调：冬夏两季应提前30分钟启动空调，调试至适宜温度。
灯光：根据会议需求将灯光亮度调至最佳，如使用投影仪，需提前拉合窗帘。
2、会议室用具：
会议桌上摆放物品的标准（见下图）：桌牌距离会议桌边缘50公分，桌牌下方正中位置根据需要摆放A4白纸一张或会议资料一份，桌牌右侧摆放瓶装水一瓶，根据需要选择小瓶农夫山泉或苏打水，瓶装水右侧摆放瓷质茶杯一个，杯把朝右侧摆放，A4纸右侧摆放签字笔一支或根据需要摆放激光笔一支，笔尖向前。播放幻灯时，为汇报人准备1支翻页激光笔，1支备用。会议桌中央，每间隔50公分依次摆放烟灰缸及纸巾盒。
茶具准备：参照会议倒水服务。
其他：在茶水柜准备富余的会议资料、瓶装水、A4白纸及签字笔，以备用。在允许的情况下，准备录音笔、相机、录像机，提前一天充电，检查内存，保证会议使用。
3、会议资料准备：
影音、PPT文件：将需要放映的文件提前拷贝至会议室电脑中，确保文件完好，开启正常，同时在U盘中备份以防文件丢失。 书面文件：将汇报文件打印成册，与其他资料一齐影印数份，保证与会人员人手一份，同时留有富余。
4、其他用品准备：
（二）会中服务
1、茶水服务：
参考会议倒水礼仪。
2、茶歇服务：会议时间较长时，需准备茶点台，提供点心、水果及各类茶饮，食物要求方便易取。会务人员应注意及时清理桌上垃圾，及时补充食物，避免空盘。
3、会议结束时，会务人员应及时开启会议室门，使与会人员顺利离开，同时注意观察会议室桌面，是否有人遗漏物品。一名引导人员将来宾引导至下一行程目的地，另一引导人员负责等待收尾，避免有停留或去卫生间的客人掉队。
六、餐饮服务 首先确定用餐人数以及工作餐数量，确定用餐时间和用餐地点，根据不同用餐地点进行不同的服务安排：
（一）公司内用餐（以小餐厅为主）
1、提前一天确定菜单内容，通知食堂准备食材。
2、备齐餐厅常用物品：专用小号纸巾、烟灰缸、牙签、启瓶器、醒酒器、调料瓶、蒜碟、茶具、餐具、垃圾桶等
3、餐厅布置：根据用餐人数摆放桌椅、餐具，摆放标准如下：
4、接待当天，在用餐时间前0.5-1小时开启空调，调试至合适温度。提前开启灯光。如需饮用红酒，应提前30分钟将红酒打开倒进醒酒器内醒酒。
5、用餐过程中，会务人员全程陪同服务（公司领导有特殊指示的除外），待客人落座后开始斟茶，根据需要倒酒。从主宾开始，按顺时针顺序进行。用餐过程中注意观察，根据需要随时添水倒酒。关注用餐人需求提供相应服务，桌上或餐碟中杂物较多时，征求同意后及时清理或更换餐碟。
6、上菜注意事项：上菜位置要固定，选择靠近门口的位置。上菜前要提示上菜位置的用餐人，一手端盘，一手轻轻转动托盘。端盘不宜过高，动作要轻缓平稳。及时撤掉空盘。汤、粥类食品应同时提供，不摆上桌，询问用餐人喜好后，在茶水柜处盛好双手端上。
7、来宾随行人员或司机，不与主宾一同用餐的，由专人负责陪同接待，至员工食堂用餐。
（二）公司外用餐
1、根据用餐人数及领导要求选定合适的用餐地点，需提前实地考察环境与服务。
2、确定餐标和菜单，预定好工作餐。
3、提前预定或准备酒水饮料。
4、用餐前1小时，会务人员到达餐厅检查环境和餐饮准备情况，等候来宾。来宾驱车前往用餐地点时，会务人员应在微信群中通报。
5、来宾到达用餐地点，会务人员开门迎接，引导来宾至用餐区。
6、会务人员和司机等不与主宾用餐的人员一同至工作餐地点用餐。
7、会务人员随时了解主宾用餐情况，根据需要提供服务，用餐尾声时，通知司机准备候车。
七、住宿服务
1、确定住宿人数及住宿人员身份信息，确定住宿标准与住宿时间。
2、联系相关酒店宾馆，预约房间，需实地考察宾馆环境、档次及服务状况。
3、与宾馆沟通好住宿事宜，做到宾客到达时，出示证件即可入住。
4、与宾馆预约服务事项，如早餐、叫早等。
5、重要来宾，应提前在酒店房间准备瓶装水及水果，方便客人取用。
八、活动收尾
1、宾客离开时，会务人员在来宾后方协助送客，来宾车辆驶离，服务工作终止。
2、来宾初次来访，应安排送客车辆或引导车辆，将来宾引导至接应地点。
3、观察是否有停留客人或领导，以便提供茶水等服务。
4、收尾工作：关闭所有用电设备、灯光，回收会议用具和书面资料，清洗清点茶具数量，妥善保管，通知保洁进行清理打扫。
5、活动资料收集：对接待活动当天涉及的汇报材料、录音、照片等进行收集整理，统一存档备案。
6、活动总结：对接待活动全过程进行总结，梳理工作流程中存在的问题和疏漏，对活动流程进行改进和完善。
点击咨询 