零用户、零流量WLAN热点情况调查问卷

第一篇：零用户、零流量WLAN热点情况调查问卷

零用户、零流量WLAN热点情况调查问卷

零用户、零流量热点区域名称：

零用户、零流量热点区域地址：

分 公 司：营业厅名称：填写人员：联系电话：

1、该热点区域规划覆盖的WLAN目标主力人群为？

A学生B白领C商旅人士D其他

2、除中国移动WLAN之外，该热点区域还有哪家运营商的无线网络？

A中国移动B中国联通C中国电信

3、该WLAN热点区域规划覆盖的目标人群预计覆盖客户为多少人？A500人以内B500人-1000人C1000-2000人D2000人以上

4、该WLAN热点区域规划是否有相关的WLAN宣传广告或做过相关推广营销？A有B没有C不清楚

5、该WLAN热点区域规划其他运营商是否做过宣传广告或做过相关推广营销？A有B没有C不清楚

6、该WLAN热点区域客户一般通过什么方式或途径接入互联网？A固网宽带B固网里的无线网络C商家自建无线网络D无线上网卡

7、该WLAN网络热点覆盖区域商家单位是与我司签订了合作协议？A有B没有C不清楚

8、该WLAN网络热点内商户单位是否知道我司WLAN网络已覆盖该区域？A知道B不知道C不清楚

9、商户单位在知道我司WLAN网络已覆盖的情况下，是否有向客户推荐的意愿？A有B没有C不清楚

10、该WLAN网络覆盖区域零客户、零流量情况产生的最重要原因是什么？A该热点区域客户有无线上网需求，但是不知道WLAN已经覆盖

B该热点区域客户有无线上网需求，但不知道WLAN的登录方式或自己的服务密码

C该热点区域客户有无线上网需求，但不知道有每月1元包100小时的优惠信息

D该热点区域客户没有无线上网需求，或不会在此区域使用WLAN

第二篇：三运营商流量不清零 但是为何只是60天

9月29日，搜狐科技从三大基础运营商获悉，“流量不清零”方案今天正式公布，10月1起正式执行。

新的流量不清零政策将原来单月清零变为双月清零，也就是说，10月份的剩余流量11月份可以使用，但是到了12月份，10月份的流量清零。

值得注意的是，流量不清零针对的是所有套餐用户，凡是没有办理任何套餐的，收费模式仍然不变。

中移动介绍，此次推出普惠制的手机月套餐剩余流量当月不清零服务，全部手机月套餐客户均可自动享受。中国移动表示，此次当月流量不清零服务的范围为按流量计费的手机月套餐，包括按月计费的基础套餐和流量可选包，如4G飞享套餐、全球通升舱套餐、4G流量可选包、夜间流量套餐等，不包含流量加油包、季度包、半年包、假日流量套餐等灵活周期产品，以及促销赠送的流量。

中联通宣布自2015 年10月1日起推出手机月套餐内剩余流量单月不清零服务，即月套餐内当月剩余流量可延期结转至次月底前使用。用户如遇到问题，可拨打10010服务热线，或到就近的营业厅咨询。

中国电信业务主管人员介绍，“流量当月不清零”是落实“提速降费”推出又一举措,目前全球可借鉴做法和经验比较少。此项服务涉及实时计费、离线计费、余额管理中心等90多套系统的改造割接和30多个软件版本的发布上线测试，还包括近2亿用户的服务数据梳理，销售渠道和用户服务等方面的流程改造和衔接配合等工作，涉及的工作量很大，此项服务在推出前进行了系统性测试。

“作为一种新型的服务形态，由于可供借鉴的成熟经验很少，在服务提供初期，可能还会有不尽人意之处，用户可以拨打客服热线10000或到当地营业厅反映，以便电信不断改进服务”。该负责人说。

运营商内部人士对搜狐科技表示，由于对业绩影响较大，资本市场或有波动，稍晚两市将发布公告。

为什么不能实现永久性流量不清零？

三大电信运营商单月流量不清零方案实质：对包月套餐用户“流量滚存”，也就是说不清零从30天变成60天，而非永久性不清零。运营商也有苦衷，也许用户并不买账。搜狐科技通过采访了解到不能永久不清零的幕后。

三大运营商

1、套餐用户：30天清零变成60天清零

只限于主套餐，副套餐照常清零：以中移动方案为例，相当于将流量使用期限从原先的一个月延长到两个月。需要注意的条件：当月不清零仅限于主套餐流量，叠加的流量包不算。

2、非套餐用户 资费标准 0.01/MB-0.30/MB

虚拟运营商：国美、苏宁、迪信通、蜗牛移动等多家虚拟运营商，纷纷推出“流量不清零”政策。分享通信董事长蒋志祥在接受搜狐采访时表示，虚 拟运营商因为执行 “流量不清零”政策，截至目前补贴用户超过千万。而中兴视通CEO邓慕超对搜狐科技表示相同的看法。

电信运营商说法：

1、时间短：

5月，国务院总理李克强主持召开国务院常务会议上提出；今年7月份工信部承诺，提速降费，实施流量不清零，9月22督促年底前实施。改造系统、改造与流量不清零要求不兼容或互斥的现有业务的确需要一定时间。

2、补贴放大，收入少：

2015年三家运营商补贴总计超过400亿元。中国电信投入160亿元，6亿元直接补贴厂商，30亿元专项补贴渠道，124亿元支撑机补“合约”；中国联通投入50亿元，作为“双4G终端百万俱乐部”专项终端补贴和终端酬金，重点推动10款产品销量超过100万部。此外，还公布将提供15亿元话费补贴。

中国移动并未公布补贴资源情况，可按照各方面营销费用同比例压降进行初步预估。2013年中国移动补贴263亿元，两次压降20%之后是170亿元。

此外，和中国联通类似，还有一定规模的话费补贴。

收入“剪刀差”进一步增加：中移动数据流量与2014年上半年同比增长154.2%，收入仅同比增长41.6%；中国联通的移动手机宽带流量虽然同比增长54%，但移动宽带收入却下降了7.8%；中国电信的人均手机流量增幅高达76.7%，但是收入增幅却只增加17.5%。

3、考核压力大：发改委以及国资委对基础运营商的考核并没有变化。

北京邮电大学教授王立新在接受记者采访时表示，三大运营商假装降价，实则“换汤不换药”。“电信、移动、联通三大运营公司隶属国资委，每年国资委都会进行利润考核，如果强行大幅降价，就会伤及企业利润”。

4、消费习惯：肯德基买了也不能退：

中移动某省公司高管：“流量套餐就和肯德基套餐一样，套餐一定是比单买要便宜。不能说到肯德基买个套，薯条吃完了，把鸡腿还回去吧？”

5、法律契约：

运营商某高管称，用户办理业务有签协议，这些条款不管用户看还是不看，都具有法律意义。

福田某法院：通信行业全程全网的服务特性决定了它即使不消费、不生产也会损耗成本，流量的计费、网络的维护、客户的服务等工作都消耗成本，只要消费者选择了流量服务，这些成本就会存在。

长沙某法院：流量清零不影响原告财产权。流量并非“物”而是服务的计量，因此清零流量并不侵犯原告的财产所有权。结合中国移动告知的各类信息，原告作为一名具有完全民事行为能力的消费者，“应当知道”包月流量是附有时间条件的，否则不可能提供优惠。结合其他证据，法院认为，原告的知情权和公平交易权并未受到侵犯。

6、国际惯例

“我们是按着传统国际惯例。”美国最大移动运营商宣布将推出月度流量不清零的政策。而日本等很多国家当月流量用不完也是顺延到下个月。

美国：按流量需求提供套餐。美国的Verizon是目前全球最大的4G运营商，用户每月支付50美元可享有5GB的流量。另一家运营商AT&T则提供20美元300MB，30美元3GB，50美元5GB的包月套餐，3GB和5GB两档超出流量按10美元每GB收费。

英国：签约越长越优惠。4G网络已覆盖英国117个城市和城镇，惠及60%的英国人口。英国运营商鼓励用户选择签约时间长的档位，时间越长越优惠。

韩国：流量可累加。韩国从2011年开始提供4G服务，主要由SK电讯、韩国电信、LGU＋3家运营商承担。SKT的18GB流量套餐100000韩元，约合人民币565元，含1050分钟语音，1050个短（彩）信。流量当月用不完的话，下个月可以进行累加。

工信部说法：4G投资还没有见效益

工信部通信发展司司长闻库：当前资费高的原因是很多方面的，主因为市场供给不足，4G投资还没有见效益，成本降低和充分竞争还有进一步的推动空间。

专家声音：

电信专家付亮：手机流量不清零表面上看对用户有利，实际则掩盖了运营商的套餐存在问题，受此影响，短时间内，4G降价空间或封闭。

电信行业专家项立刚：撰文“中国为什么不搞无限流量？”称，“流量清零这个全世界通行的原则，怎么到了中国就能搞成众矢之敌？因为无论是政府、律师、民众都是不讲道理的。” 背景：

一、【李克强总理语录】

●我们去年一亿多人次出国旅游，结果出国漫游的增长速度却是下降的，因为漫游费太贵了！我听说，很多导游都随身带一个wiFi信号发射器，既方便组织游客，又为他们省了钱。一亿游客出国，这是多大的市场啊！老百姓很清楚，你的网费、流量费太高，他就不用了！

●中国是世界上第一大手机拥有国，但网速在世界仅排名80多位，信息基础设施建设确实太滞后了。

二、手机资费世界排名104

据国际电信联盟2014年《衡量信息社会报告》，我国移动宽带资费，高于部分发达国家。其中，后付费手机宽带资费的相对价格在166个国家和地区中位于104位。三、三大运营商早期的“流量不清零”

中电信：（新推iFree卡）今年6月份，中电信在广东、山东和新疆三个地方开展剩余套餐流量可结转到下月继续使用，结转的剩余流量可以转增给好友的“业务试点”。

中联通：早在2014年11月，中国联通推流量银行，流量不清零也能赠送好友。

中移动：中移动地方（广东等地）相继推出流量共享、月度流量不清零等业务，用户可将套餐内未使用完的剩余流量，分享给其他4人使用，并可享受流量季度包、半年包、年包等灵活周期的套餐服务。结论：

“流量滚存”在一定程度缓解流量当月清零的激烈矛盾，但是治标不治本，并不能彻底解决手机流量资费不合理的问题。付亮分析认为，手机流量不清零是伪需求，实施了用户也不满意：

1、套餐内外资费差距太大，套餐内几分钱1M，而套餐外3毛1M，相差了数倍，这导致用户使用流量超出套餐时不敢用，没用完时又觉得亏得慌；

2、运营商套餐设计过于复杂，同时在用数千上万种套餐，一个主流套餐又会分为数档。加入套餐后，又不能与时俱进，不断享受运营商技术进步带来的红利，用户有一种掉入圈套的感觉；

3、遇到突发的高流量需求时，用户没有合适的叠加包可选，超过套餐后，只能被动接受较高的资费。

September 29th, Sohu science and technology from the three basic operators was informed that the traffic is not cleared program officially announced today, October 1 officially implemented.The flow of new policy is not cleared the original single month cleared variable bimonthly cleared.That is to say, the residual flow in October November can be used, but by December, in October the traffic cleared.It is worth noting that the traffic is not cleared for all the packages of users, who do not apply for any package, the charge mode is still the same.In mobile, GSP phone package residual flow and the launch of the month cleared services, all mobile phone package monthly customers can enjoy automatic.China Mobile said that the scope of services not cleared the month flow is according to the mobile phone charging flow monthly packages, including monthly billing based packages and traffic optional packages, such as 4G enjoy fly packages, GSM upgrade packages, 4G optional package, nighttime traffic packages such as, does not contain the flow gas package, quarter package, half a pack, holiday traffic packages flexible product life cycle, as well as promotional gift flow.China Unicom announced the launch of the mobile phone in October 1, 2015 from the month of the remaining traffic within the package is not cleared services, that is, the month of the month remaining flow can be extended to the end of the month before the end of the month.If users encounter problems, you can call 10010 service hotline, or to the nearest office of business consulting.China telecom business executives, traffic is not cleared for the month is the implementation of the speed drop fee to launch another initiative, the world can learn from practice and experience is relatively small.This service involves real-time billing, offline charging, the balance of management center more than 90 sets of system transformation cutover and more than 30 software version published on-line test, also includes a review of nearly 200 million users of data services, sales channels and customer service and other aspects of the process reengineering and cohesion with work, the amount of work involved, the service before release were systematic testing.As a new form of service, due to the maturity of the experience is very few, in the early days of service, there may also be unsatisfactory, the user can call the customer service hotline 10000 or to the local business office to reflect, so that the telecommunications service“.The responsible person said.Operators insiders on Sohu technology said, due to(http://m.weibo.cn/d/chengduxyktaoxian?jumpfrom=weibocom http://weibo.com/chengduxyktaoxian)the impact on the performance of the larger, capital markets or have fluctuations, a little late two cities will be announced.Why can not achieve permanent flow is not cleared? The essence of the three major telecom operators in a single month flow scheme not cleared: the user subscription packages ”flow accumulated“.That is to say not cleared from 30 days become 60 days, rather than permanent is not cleared.Operators also have difficulties, perhaps the users do not buy it.Sohu science and technology through the interview to understand that can not be permanently cleared.Three operators 1, the package user: 30 days to 60 days cleared Only limited to the main packages, as usual, the vice set of packages as usual: in order to move the program for example, equivalent to the flow of the period from the original one month to two months.Need to pay attention to the conditions: the month is not limited to the main package flow, the superposition of traffic packets is not.2, non tariff standard 0.01/MB-0.30/MB Virtual operators: Gome, Suning, Di Xintong, snails and other virtual operators, mobile and other virtual operators have launched the traffic is not cleared policy.Share communications chairman Jiang Zhixiang said in an interview with Sohu, virtual Intends to operators because of the implementation of the traffic is not cleared policy, as of the current subsidy users more than 10 million.While ZTE vision CEO Deng Muchao expressed the same views on Sohu technology.Telecom operators: 1, time is short: May, Premier Li Keqiang chaired a State Council executive meeting proposed;in July this year, the Ministry promised to speed up and reduce the cost, the implementation of traffic is not cleared, in September 22 to supervise the implementation of the end of the year.Transformation system, transformation and flow is not cleared for incompatible or mutually exclusive existing business does need a certain time.2, the subsidy amplification, less revenue: 2015 three operators subsidies totaling more than 40000000000 yuan.China Telecom invested 16000000000 yuan, 600000000 yuan subsidy directly to manufacturers, 3000000000 Yuan special subsidies channels, 12400000000 yuan to support the contract, China Unicom invested 5000000000 yuan, as the two 4G terminal million Club special terminal subsidies and terminal remuneration, focusing on promoting 10 products sales more than 1000000.In addition, the announcement will provide 1500000000 yuan bill subsidies.China Mobile has not announced subsidies for resources, can be in accordance with the proportion of marketing costs and the proportion of the initial estimate of the pressure drop.China Mobile subsidies in 2013 26300000000 yuan, two yuan after the pressure drop of *** is 20% yuan.In addition, similar to China Unicom, there is a certain size of the bill subsidies.A further increase in income, ”price scissors“: in mobile data traffic and 2014 on year in the first half growth 154.2%, income rose only 41.6%;China Unicom's mobile broadband traffic although year-on-year growth of 54%, but the mobile broadband revenue declined by 7.8 percent;China Telecom's per capita phone traffic increase of up to 76.7%, but revenue growth has only increased 17.5%.3, the assessment of the pressure: the NDRC and the SASAC on the basis of the operator's assessment and no change.Beijing University of Posts and Telecommunications professor Wang Lixin in an interview with reporters, said the three operators to pretend to cut prices, but in reality, the change is not dressing”.Telecom, mobile, China Unicom, the three major operating companies under the SASAC, the SASAC will carry out annual profit assessment, if forced to cut prices, it will hurt corporate profits“.4, consumer habits: KFC can not buy back: In a mobile company executives: ”traffic packages like KFC packages, the package must be cheaper than buying a single.Can't buy a set of KFC, eating french fries, put the chicken back?“ 5, legal contract: Operators of a senior executive said, the user has signed a business agreement, these terms regardless of the user or not to see, it has a legal sense.Fukuda a court: communications industry, the whole network service characteristics determine that it does not consume, but also the loss of production costs, traffic billing, network maintenance, customer service and other work to consume the cost, as long as consumers choose the traffic service, these costs will be kept in.Changsha a court: traffic cleared without affecting the plaintiff's property rights.Traffic is not the thing, but the measurement of the service, so the traffic does not violate the plaintiff's property rights.Combined with all kinds of information to inform the China Mobile, the plaintiff as a consumers have full capacity for civil conduct, ”should know“ monthly flow is attached to the time conditions, otherwise it is not possible to provide preferential.Combined with other evidence, the court held that the right to know, right and even bargain has not been violated the plaintiff.6, international practice ”We are on a traditional international practice.“ America's largest mobile operator announced the launch of the monthly flow is not cleared policy.Many countries such as Japan and the traffic used up is postponed to the next month.United States: according to traffic demand to provide packages.The United States of America's 4G is currently the world's largest Verizon operators, users can enjoy a monthly payment of 50 dollars 5GB.Another operator at & T provides 300MB of $20, $30 3gb, $50 5GB monthly package, and 3gb 5GB file beyond the flow by $10 GB per charge.Britain: the longer the contract signed.4G network has covered 117 cities and towns in the UK, benefiting 60% of the UK population.UK operators to encourage users to choose to sign a long time, the longer the more favorable.South Korea: traffic can accumulate.South Korea began to provide 4G services from 2011, mainly by SK Telecom, Korea telecom operators bear, LGU3.18GB SKT traffic packages 100000 won, or about 565 yuan, including 1050 minutes of voice, 1050 short(color)letter.Flow of the month with the words, the next month can be accumulated.The Ministry said: 4G investment has not seen the benefits Ministry of communication development division of the Ministry of Communications: the current tariff is a lot of reasons, the main reason is because the market supply shortage, 4G investment has not seen the benefit, the cost reduction and full competition and further promote space.Expert voice: Telecommunications expert Fu Liang: mobile phone traffic is not cleared on the surface of the user's advantage, the actual situation is to cover up the operators of the package is a problem, affected by this, in a short time, 4G price space or closed.Telecommunications industry expert Xiang Ligang: the author ”why not engage in unlimited traffic?“ Said, the traffic cleared the principle of the whole world, how can China be able to engage in the enemy? Because whether it is the government, lawyers, people are not unreasonable.” Background:First, [Premier Li Keqiang's quotations] ] we last year more than 100 million people to travel abroad and the roaming abroad growth rate is decreased, because roaming fees too expensive!I heard that a lot of guide with a wiFi signal transmitter, both to facilitate the organization of visitors, and save money for them.One hundred million tourists go abroad, this is how big the market ah!People are very clear, your Internet, traffic fee is too high, he would not have!] China is in the world the largest mobile phone with the country, but the speed in the world ranked only more than 80, the construction of information infrastructure indeed too lag.Two, mobile phone tariff ranked 104 in the world According to the International Telecommunication Union in 2014, the measurement of information society, China's mobile broadband tariff, higher than some developed countries.Among them, the relative price of broadband mobile broadband tariff in 166 countries and regions in 104 place.Three, the three major operators early, traffic is not cleared“ Telecom: new push IFREE card)in June this year, China Telecom in three places in Guangdong, Shandong and Xinjiang to carry out the remaining package flow can be carried over to the next month to continue to use, transfer the residual flow can be conversed to friends ”business pilot“.China Unicom: as early as November 2014, China Unicom to push the flow of banks, traffic is not cleared to give a friend.Mobile: in the mobile area(Guangdong and other places)have launched traffic sharing, monthly traffic is not cleared and other services, users can not use the remaining flow in the package, the use of other 4 people, and can enjoy the flow of packets, half a year package, such as flexible cycle of service.Conclusion: ”Flow" accumulated to a certain extent alleviate traffic cleared in the month of the intense contradictions, but palliatives, and can not solve the mobile traffic charges unreasonable.Fu Liang analysis, mobile phone traffic is not cleared is false demand, the implementation of the user is not satisfied: 1, internal and external tariff packages gap is too big, packages within a few cents 1m, and outside the package 3 wool 1m, a difference of several times, which leads to user traffic beyond the package did not dare to use, did not run out of time and feel luckily panic;2, operators package design is too complex, while the use of thousands of packages, a mainstream package will be divided into several files.After the addition of packages, and can not keep pace with the times, constantly enjoy the dividends of technical progress operators, users have a feeling of falling into the trap of feeling;3, when the high traffic demand, the user does not have the appropriate overlay package optional, more than the package, can only passively accept higher rates.

第三篇：4G用户调查问卷

4G用户调查问卷

1、请问您目前是哪家运营商的客户？

（手机号码开头为139、138、137、136、135、134、159、150、151、158、157、188、187、152、182、147的一般为移动客户；

开头为130、131、132、155、156、185、186一般为联通客户；

开头为133、153、189一般为电信客户）

A、移动

B、联通

C、电信

D、其他＿＿＿＿

2、三大运营商已经陆续推出了4G品牌，您听说过以下哪个4G品牌？

A、中国移动“和”

B、中国联通“沃4G”

C、中国电信“天翼4G”

D、都没听说过

3、是否已体验使用4G网络？

A、是

B、否（原因：a、不是4G手机

b、不是4G卡

c、无4G网络

d、其他）

4、影响您对三大运营商4G选择的原因包含？

A、4G资费价格

B、运营商服务

C、4G网速

D、营业网点多少

E、其他

5、以您对三家运营4G的了解，您认为哪一家运营商的4G价格更便宜？

A、中国移动“和”

B、中国联通“沃4G”

C、中国电信“天翼4G”

6、您月均话费大约是多少？

A、0-30元

B、31-60元

C、61-90元

D、91-120元

E、120元以上

7、您最希望目前运营商4G套餐哪个方面降价？

A、4G流量

B、4G语音通话

C、4G手机

D、4G短信彩信

第四篇：中国电信用户调查问卷

中国电信用户调查问卷

1.您目前使用套餐的费用范围？（）

A：100以下B：100—150C：150—200D：200以上

2.您通过什么渠道关注过门店活动？（）

A：朋友推荐B：门店海报宣传C：微博、微信 D：电视、报纸等E:不关注

3.您对手机有什么要求，比较注重什么？（）（多选）A：价格B：品牌C：质量D：功能E：款式 F：配置G：声音H: 其他（可列举）

4.您现在使用的是智能手机还是非智能手机？（）A：智能手机B：非智能手机

5．您选择天翼手机的原因？（）

A：家庭套餐捆绑B：资费便宜（手机价格、话费价格）C：信号好D：原号码使用多年不想换E、其他（可列举）

6.您在营业厅会购买相关手机配件吗？（）

A：会B：不会（1、太贵

2、难看

3、没用）

7.您希望哪些业务可以在网上解决，而不需到营业厅办理？()A：改套餐B：套餐到期一键查询

C：换号码D：其他（列举）

8.您今天办理什么业务？()

A：交话费B：买手机C：手机套餐D：宽带业务 E：业务咨询F：其他（可列举）

9.请您对营业厅的服务流程做出评价。()

A：满意B：一般C：不满意

第五篇：XX网上商城用户调查问卷[范文]

XX网上商城用户调查问卷

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1.您的年龄？

A.18岁以下

2.您通过什么途径知道XX网上商城的？

A.XX灵通卡

3.您是第几次通过XX网上商城购物？

A.第一次

4.您比较关注XX网上商城的哪些商品（可多选）？

A.服饰鞋帽

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6.您希望XX网上商城增加哪些消费商品（可多选）？

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9.您使用“工行XX卡”消费的频率?

A.每周使用2-3次

D.从不使用B.每月使用2-3次C.一年使用2-3次 E.不知道自己的XX卡有打折功能B.知道，自己尚未办理。周围有同事，朋友或同学在用。D.不知道。C.听说过，但不了解怎么办理和使用B比较满意C 满意D 一般E.不满意 B健身娱乐 C 旅游住宿 D 化妆品美容美发B.服务好C.送货快D.商品齐全E.本地商家商品 B.数码电器 C.美容护肤 D.生活家居E.食品保健F.日用百货 B.第二次C.第三次D.三次以上 B.报纸杂志C.网上搜索D.电视广告E.同事、朋友推荐 B.18-28岁C.29-38岁D.39-48岁E.49岁以上

10.您对XX卡还有哪些建议？

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