第一篇：09商务英语班商务礼仪指导安排要求.
09商务英语班商务礼仪指导安排要求
09商务英语各班：
通过本次实践指导，学生可以全面掌握商务活动中的各种礼仪，适应日常商业场合的商务礼仪要求；从细微之处体现您对他人的尊重；了解接待客户的礼仪细节；掌握日常工作淡妆的过程与技巧；熟悉与全面掌握商务场合及人际交往中的各种商务礼仪规范塑造良好的个人职业形象和企业、机构形象，赢得客户好感，在竞争中脱颖而出。提高商务礼仪素养、提升个人整体素质，给人留下深刻的第一印象。培训目标要求熟练掌握基本的电话礼仪;掌握基本的社交礼仪。指导目的：
1、树立正确的职业观念和心态，强化职业意识
2、正确设定工作目标与计划，掌握解决问题方法、时间管理要 义，提升工作效能
3、认识人际差异，建立良好的人际关系
4、提升沟通效果，掌握建立高绩效团队的方法
5、树立服务理念，提升服务意识
6、塑造良好职业形象，掌握职场必备礼仪
指导内容：职业化的形象塑造―――商务礼仪成就职业人生
(一)仪容礼仪---培养职业亲和力的技艺(二)
服饰着装---完美职业形象的衣着技艺(三)
言谈礼仪---交流中的沟通技巧(四)
举止礼仪---风度修养的体现(五)
位次排序---等级与平等的平衡艺术(六)
迎送致意---吹响商务交往序曲的技艺(七)
餐饮礼仪---细微之处的礼仪修养(八)
馈赠礼仪---美好记忆和真挚感情(九)
商务“办公室”礼仪---提升职场形象竞争力 指导要求：
1、各小组学生主动联系指导老师，务必在12月份完成为期一周的商务礼仪实践指导
2、各指导老师根据学生在上述九个方面的实际表现给出指导，列出成绩。
3、成绩列表应包含学生名单，指导时间，场次，内容等。
4、商务礼仪指导请于2009年12月 30日前完成。
商务英语教研室
2009年10月
第二篇：商务英语初级写作指导
www.xiexiebang.com
最具权威的大学生服务网站
商务英语初级写作指导
工作总结报告
描述
[Direction]：Take a report by the academic department of an association.Follows should be pay attention to：
1)the immediate schemes
2)detailed information such as dates，related persons and numbers
[参考范文]
WORK-IN-PROGRESS REPORT FOR THE MONTH OF MARCH，2002
From：Anny lee，Head，Academic Department
To：Mr Ng sik-hung，Chairman Shang Hai Evergreen Association
Ref：0091963
Date：2 April 2002
建议：
强烈建议大家在考前一至两周开始写作部分的定时模拟，在考试规定的时间内尝试实战性质的写作，这对消除考试紧张情绪、调控心理状态很有帮助。
祝福信
祝福信
(Letters of Regards)
例
Directions:You are going to send a letter to your friend for the new year.Please write it in about 100 words and do not need to write the address.Dear Mr.Carter，www.xiexiebang.com
最具权威的大学生服务网站
As a new year comes across the corner, it gives us great pleasure to say how much we have appreciated working with you over the past twelve months.It was a good memory for me which I always kept in my mind.Would you be the same with me? Last year was a wonderful year and we both got many benefits and progress from each other.I sincerely hope that our pleasant business relationship will continue for years to come.Our staff here join me in wishing you a very Merry Christmas and a Happy and Prosperous New Year.Yours sincerely，×××
* 生意人在新年来临之际相互祝愿,主要关心的当然是“继续保持业务关系”(to continue the pleasant business relationship),并且“在新的一年里生意兴隆”(a Happy and Prosperous New Year)。
道歉与解释
Appology
Dear Mr./ Ms，We are sorry we cannot send you immediately the catalogue and price list for which you asked in your letter of March 10.Supplies are expected from the printers in two weeks and as soon as we receive them, we will send you a copy.Yours faithfully
道歉
尊敬的先生/小姐，对三月十日来信所要目录和价格单，很抱歉不能马上寄去。印刷商两周后供货，一旦收到，我们将给您寄去一份。
您诚挚的 Explanation
Dear Mr./ Ms，www.xiexiebang.com
最具权威的大学生服务网站
I was very concerned when I received your letter of yesterday complaining that the central heating system in your new house had not been completed by the date promised.On referring to our earlier correspondence,I find that I had mistaken the date for completion.The fault is entirely mine and I deeply regret that it should have occurred.I realize the inconvenience our oversight must be causing you and will do everything possible to avoid any further delay.I have already given instructions for the work to have priority and the engineers working on the job to be placed on overtime.These arrangements should see the installation completed by next weekend.Yours faithfully
解释
尊敬的先生/小姐，昨天收到你的来信，抱怨你新家的中央加热系统未按规定时间装好，对此我非常关心。参考较早的通信，我发现我搞错了完成日期。错误完全是我的，对此我非常抱歉。
认识到我们的疏忽给你造成的不便，我们将竭尽全力避免再耽搁。我已指示这项工作优先做并让工程人员加班。这样安排会于下周完成安装。
你诚挚的
感谢信
感谢信(Letter of Thanks)是外国政府机构或个人的关心、支持、帮助或热情款待表示感谢的对外函件。其具体格式和要求与邀请函相同。
例文
Date and Place
Mr.____
Minister of _____
(Address)
Beijing,China
Dear Minister，www.xiexiebang.com
最具权威的大学生服务网站
I am writing this letter to thank you for you warm hospitality accorded to me and my delegation during our recent visit to your beautiful country.I would also like to thank you for your interesting discussion with me which I have found very informative and useful.During the entire visit, my delegation and I were overwhelmed by the enthusiasm expressed by your business representatives on cooperation with China.I sincerely hope we could have more exchanges like this one when we would be able to continue our interesting discussion on possible ways to expand our bilateral ecomomic and trade relations and bring our business people together.I am lookingforward to your early visit to China when I will be able to pay back some of the hospitality I received during my memorable stay in yur beautiful country.With kind personal regards，Faithfully yours，(Signed)
Mr.___ Minister of Economic Cooperation
PLACE
第三篇：商务英语写作复习指导
商务英语写作考试复习
题型介绍：
Part I.Sequencing(10%2×5)
Part II.Revision(30%2x15)排序题 改错题（两篇）
Part III.Writing(60%20+40)写作题（小作文+大作文）
主要考核内容：
信函结构与格式，道歉信，投诉信，备忘录，通知，感谢信，理赔函
复习要求：
1.认真阅读课本和课堂材料所涉及的写作原则，范文，套语及练习内容
2.熟悉商务文体写作格式及要求
3.熟悉BEC作文写作要求
第四篇：MBA《商务英语》课程要求
MBA《商务英语》课程要求
Teaching contents
Unit 1 Sports and Business
Unit 2 Ownership
Unit 3 Fashion
Unit 4 Consumer Satisfaction
Unit 5 Education
Unit 6 Management
Unit 7 Interview
Unit 8 Trademark
Teaching plan
8 units in Book 2 will be covered within 12 weeks.It takes about 1.5 weeks to finish 1 unit. Studying focuses: readings I & II, vocabulary, cloze and translation.Teaching requirements
Preview the 2 reading passages in each unit. Review the important exercises in each unit.Final assessment
Class attendance and class performance(20%): your signature is required. 2 research papers with 500-800 words for each.(10%)
Text translation.(10%)
Final test paper.(60%)
Topics for research papers(please choose 2)
1.Make a survey of a well-known brand of soft-drink(e.g.Coca-Cola, Pepsi, etc).Discuss their marketing strategies.2.Make a survey of a well-known brand of electric appliance(e.g.Haier, Samsung, Sony, etc).Discuss their marketing strategies.3.Make a survey of a well-known brand of sports product(e.g.Puma, Li Ning, etc).Discuss their marketing strategies.4.Make a survey of a well-known brand of luxury(e.g.Chanel, Burberry, etc).Discuss their marketing strategies.5.Make a survey of a well-known hotel(e.g.Shangri-La, Home Inn, etc).Discuss their marketing strategies.6.Make a survey of a well-known supermarket(e.g.Carrefour, Tesco, etc).Discuss their marketing strategies.7.Make a survey of a well-known brand of household product(家居产品，e.g.Ikea, etc).Discuss their marketing strategies.8.Make a survey of a well-known brand of cosmetic(e.g.L'Oreal, Lancôme, etc).Discuss their marketing strategies.9.Make a survey of a well-known brand in rag trade(服装业, e.g.seven wolves, Lacoste, etc).Discuss their marketing strategies.10.Make a survey of a well-known successful businessman(e.g.Bill Gates, Steve Jobs, etc).Discuss their personal qualities.
第五篇：09级商务英语毕业论文要求
09级商务英语毕业论文要求
按顺序包括如下七个部分，缺一不可：
1.英文封面
2.目录
3.中文摘要、关键词
4.英文摘要、关键词
5.正文（包括前言, 论文主体，结论）
6.参考文献（英文在前，中文在后，网址在最后）
7.致谢
各部分要求：
1.封面（见范文）
2.目录：小四号字，1.5倍行距，（包括一级标题、二级标题和三级 标题），注意标题的实词的首字母要大写，二级标题比一级标题缩进2个字符格，三级标题比二级标题缩进2个字符格。请看下面范例所示：
Introduction.................错误！未定义书签。
1.Types of Culture Differences..............错误！未定义书签。
1.1Value View................错误！未定义书签。
1.2.Negotiating Style...........错误！未定义书签。
1.3.Thinking Model.............错误！未定义书签。
2.Impact Of Cultural Differences On International Business Negotiations错误！未定义书签。
2.1Impact of Value Views Differences on International Business Negotiations...错误！未定义书签。
2.1.1Impact of Time View Difference on Negotiation.....错误！未定义书签。
2.1.2Impact of Equality View Difference on Negotiation.错误！未定义书签。
2.1.3 Impact of Objectivity Difference on Negotiation...错误！未定义书签。
3.中文摘要、关键词
摘要又称概要、内容提要。摘要是简明、确切地记述文章重要内容的短文，反映论文的实质性内容，展示论文内容足够的信息，体现论文的创新性，展现论文的重要梗概，读者即使不阅读全文，就能获得必要的信息。要有高度的概括力，语言精练、明确，300字左右。
从论文标题或正文中挑选3～5个最能表达主要内容的词作为关键词。
4.英文摘要、关键词
英文摘要和关键词要和中文的保持一致。
5.正文
要求：正文内容小四号字，1.5倍行距，字体为：times new Roman.一级标题四号字，加粗，居中。二级标题、三级标题小四号字，加粗。新的章要另起一页，节与节之间要隔一行。具体请看范文。
第一部分：前言（Introduction）。是论文的开头部分，主要说明论文写作的目的、现实意义、对所研究问题的认识，并提出论文的中心论点等。前言要写得简明扼要，篇幅不要太长。
第二部分：论文主体，它占据论文的最大篇幅。论文所体现的创造性成果或新的研究结果，都将在这一部分得到充分的反映。因此，要求这一部分内容充实，论据充分、可靠，论证有力，主题明确。为了满足这一系列要求，同时也为了做到层次分明、脉络清晰，常常将正文部分人成几个大的段落。这些段落即所谓逻辑段，一个逻辑段可包含几个自然段。每一逻辑段落可冠以适当标题。段落划分，应视论文性质与内容而定。
第三部分：结论。对文章进行总结。主要回答“研究出什么”以正文为依据，简洁指出:
（1）由研究对象进行考察或实验得到的结果所揭示的原理及其普遍性；
（2）研究中有无发现例外或本论文尚难以解释或解决的问题；
（3）与先前已经发表过的研究工作的异同；
（4）本文在理论与实际上的意义；
（5）对进一步研究本课题的建议。
6.参考文献（英文在前，中文在后，网址在最后）
注意：五号字，按姓氏首字母的顺序写，每个参考文献前要加序号：[1] [2] [3] [4] [5] [6]等。先作者名，后书名或杂志名，再写出版地址，出版社，最后出版年份和参考页码。书籍名后加[M].杂志期刊名后加[J].如：
[1] George Yule.The study of Language [M].Cambridge University Press, 2000:202-209
[2] Harvey, Paul，“The Oxford Companion to English Literature” [M].London: Oxford University Press.1978:23-25
[3] Philip R Harris, Managing Cultural Differences [M].Gulf Publishing Company, 1987:234-260
[4] Wang Cheng Fa.A Glimpse of Foreign Language [J].Kai Feng: He Nan University Press, 2000:58-62
[5] 陈俊森.外国文化与跨文化交际[M].北京：华中理工大学出版社，2000:2-6
[6] 查尔斯· 李龙与牛仔——美国人眼中的中国商人[M].北京：中国海关出版社，2004
[7] 韩承敏.跨文化人力开发与资源管理[M].南京：东南大学出版社，2003:340-342
[8] 孙长征、黄洪民、吕舟雷.公共谈判与推销技巧[M].青岛：青岛出版社，2001
7.致谢
模板：
Acknowledgements
As acknowledgements for my paper, only I — the writer is responsible for the shortcomings.I much acknowledges my thanks to all my teachers, especially to Miss …… my supervisor, who has provides me support, critical ideas and careful suggestions.I also want to thank my family who always give me time, encouragement and secretarial services, especially my parents.Finally, my classmate and friends, who provided thoughtful and thorough reviews of my paper, must be acknowledged.
点击咨询 