星级酒店服务用语中英文对照版

第一篇：星级酒店服务用语中英文对照版

一、预定

1、上午/下午/晚上好，我能为您做些什么？

Good morning / afternoon/ evenig, May I help you?

2、请问您一共有多少人来用餐？

How many presons are there in you party,Sir/Madam?

How many gicests are coming?

3、请问您几点到？

What time would you like to arrive?

4、请问您贵姓？

May I have your name,please?

5、可以留下您的联系方式吗？

May I take your telephone number,please?

6、请问您有什么需求需要我们做准备的？

Is there anything specis you would like us to prepore?

7、如果您有什么要求，请通知我们。

If you have further requiements,please let us know.8、恐怕我们餐厅给您留座到晚上8：00。

I'm afraid that we only can guarantee the table before 8:00in the evening.二、迎宾、上午好，欢迎光临。

。。Welcome to our restanrant.2、我能为您做些什么？

May I help you?

3、请问您是否有预定？

Do you have a reservation?

4、请问您一共有多少人来用餐？

How many persons5、请这边走/请跟我来。

This way please/Follow me,please.6、先生，您看见在这里可以吗？

Would you like to sit here,sir?

7、您是愿意靠窗户坐还是靠门坐呢？

Which do you prefer,by the window or near the door?

8、您对这张餐桌还满意吗？

Is this table fine with you?

9、这是您的菜单，先生。

Here is the menle for you,sir.10、对不起，先生，我们现在没有空餐桌，请您在酒吧稍等一会儿，好吗？有空桌，我们

会立刻通知您。

I'm sorry,sir,we don't have a free table now,Would you like to have a drink in the bar?We'll call you as soon as possible.11、先生，对不起，让您久等了。

I'm sorry to keep you waiting,sir?

12、如果您在用餐时有什么问题，请告诉我。

If you need any help,please call me.三、点菜

1、请问我可以为您点菜吗？

Are you ready to order now?

2、请问您想吃些什么？

What would you like to order?

3、请问您还需要点别的吗？

Would you like some more?

4、请问您的牛排要几成熟？

How would you like your steak coled?

(Rare 一成熟；

Medium Rare 三成熟；

Medium 五成熟；

Medium Well 七成熟；

Well Done 全熟）

5、对不起，先生，这道菜已卖完。

I'm sorry sir ,we don't have any more.四、征询意见

1、请问您对一切还满意吗？

Is everything to you satisfaction?

Is everything all right with your med?

2、请问您还需要我为您提供些什么吗？

Is there anything eles that I can do for you ?

Can I bring you anything else?

3、请问我能清理餐台吗？

May I clean your table now?

Would you like me to clear you table?

五、致歉

1、先生，实在对不起，我为我刚才的鲁莽行为向您道歉。

I'm terribly sorry for such a mistake sir?

2、先生，对不起，我马上给你换一盘。

I'm change it right away.3、实在对不起，我马上报告主管。

I’m very sorry ,I'll call the superrisor.4、我再次向你道歉。

I would like to apologize once again.5、对不起，但我们很高兴您向我们指正出来。I'm sorry,but we glad you pointed this buttons.六、结帐

1、请问您现在结帐吗？

Would you like to have the bill now?

2、请问您是付现金还是使用信用卡结帐？

Would you like to pay cash or by cred it card?

3、请问你们是分帐单是是合在一起？

Would you like the amout on the same billor seperately?

4、对不起，我马上再重新算一遍。

Sorry,I shall add it up again.5、对不起，您能告诉我哪儿错了吗？

Sorry,would you show me what is wrong.6、对不起，您能告诉我您的房间号并出示您的房卡吗？ Sorry,may I have you room key and room card?

7、对不起，请您在这签个名。

Excuse me ,sir, would you please sign your name here?

七、送客

1、感谢您的光临希望再次为您服务。

Thank you,sir,we hope to see you again.2、很高兴您用餐愉快，再见。

I'm glad you enjoyed your med,Good bye.3、十分感谢，祝您有个愉快的夜晚，再见。

Thank you very much,Have a nice evening,Good Bye.

第二篇：酒店服务礼仪中英文对照

酒店服务礼仪

Hotel Service Etiquette 模块一 酒店服务礼仪基础知识

Module One The Basic Information of Hotel Service Etiquette

一、什么是礼仪

Section one What’s the Etiquette?

二、酒店服务礼仪

Section Two Hotel Service Etiquette(一)酒店服务礼仪的定义

1.Definition of Hotel Service Etiquette

(二)酒店服务礼仪的原则

2.Principle of Hotel Service Etiquette(三)酒店服务礼仪的内容

3.Content of Hotel Service Etiquette

(四)酒店服务礼仪的

4.Effect of Hotel Service Etiquette(五)学习酒店服务礼仪的方法

5.The Ways of learning Hotel Service Etiquette

(六)学习酒店服务礼仪的意义

6.Significance of learning Hotel Service Etiquette

三、角色定位与服务意识

Section Three Role Orientation and Service Consciousness

(一)角色定位

(二)服务意识

1.Role Orientation 2.Service Consciousness

模块二 酒店服务人员的仪容仪表

Module Two Appearance and Dress of Hotel Service Staff

一、概述

Section One Introduction

二、仪容

Section Two Appearance(一)酒店服务人员仪容的基本要求

1.Basic Requests to Appearance of Hotel Service Staff(二)酒店服务人员的化妆原则

2.Principles for make-up of Hotel Service Staff

三、仪表

Section Three Dress(一)着装的原则

1.Principle of Dress

(二)酒店服务人员服饰礼仪

2.Dress Manners of Hotel Service Staff 模块三 酒店服务人员的仪态

Module Three Deportment of Hotel Service Staff

一、概述

Section One Introduction

二、表情语

Section Two Facial Expression(一)微笑

1.Smiling(二)目光

2.Look in eyes

三、动作语

Section Three Body Language(一)手势语

1.Gesture(二)站姿

2.Standing Posture(三)坐姿

3.Sitting Posture

(四)走姿

4.Walking Posture

(五)蹲姿

5.Crouching Posture

模块四 酒店服务的语言艺术

Module Four Linguistic Art of Hotel Service

一、酒店服务语言概述

Section One Introduction of Linguistic Art of Hotel Service(一)酒店服务语言的基本要求

1.Basic Requests to Linguistic Art of Hotel Service

(二)酒店服务语言的基本原则

2.Basic Principles of Linguistic Art of Hotel Service(三)酒店服务的语言艺术及其作用

3.Linguistic Art of Hotel Service and its significance

二、酒店服务语言的应用

Section Two Applications of Hotel Service Language(一)迎候语言

1.Language of Meeting the Guests(二)交流语言

2.Language of Communication(三)电话语言

3.Language in Telephone

(四)语言禁忌

4.Language Inhibitions

三、服务语言艺术的培养途径 Section Three Cultivating Approach of Linguistic Art of Hotel Service

模块五 会议服务礼仪

Module Five Conference Service Etiquette

一、会议的概念

Section One The Concept of Conference

二、会议的类型

Section Two The Types of Conference

三、会议服务礼仪的基本流程

Section Three Basic Procedure of Conference Service Etiquette

四、会前准备服务礼仪

Section Four Service Etiquette of Preparations for Conference

(一)会议厅(室)环境礼仪规范

1.Environmental Etiquette Rules of the Conference Hall

(二)会议会场布置礼仪规范

2.Etiquette Rules of Decorating the Conference Hall(三)会议摆台礼仪规范

3.Etiquette Rules of Setting the tables of Conference

(四)会议厅(室)设备使用礼仪规范

4.Etiquette Rules of using the Equipments in the Conference Hall

五、会议期间的服务礼仪

Section Five Service Etiquette during the Conference(一)礼仪原则

1.Principles of Etiquette(二)操作标准

2.Standards of Operation

(三)一般会议服务礼仪

3.Service Etiquette of General Conference

(四)特殊会议服务礼仪

4.Service Etiquette of Special Conference(五)会议附属设施服务礼仪

5.Service Etiquette of Attached Facilities to the Conference

六、会后服务礼仪

Section Six Service Etiquette after the Conference(一)送客服务

1.Service of Seeing the Guests off

(二)会场清洁

2.Cleaning the Conference(三)处理会议文件

3.Dealing with the Documents of the Conference

(四)其他服务 4.Other Service

模块六 国际接待礼仪常识

Module Six

一、国际接待礼仪原则

Section One Etiquette Rules of International Reception(一)依法办事

1.Acting accordance with the Law

(二)遵时守约

2.Being on Time and Keeping to the Promise(三)尊重隐私

3.Valuing the Privacy

(四)女士优先 4.Ladies first(五)尊重他人

5.Respecting others

(六)保护环境

6.Protecting Environment

二、迎送接待礼仪

Section Two Etiquette of Meeting and Seeing Off(一)接待准备

1.Preparations for Reception

(二)迎送

2.Meeting and Seeing Off

(三)会见、会谈

3.Meeting and Conversation(四)签字

4.Signing

(五)宴请仪式

5.The Ceremony of Entertainment

(六)西餐宴请

6.Feasting the Guests on Western Food

三、礼宾次序与国旗悬挂法

Section Three Order of the Ceremony and the Ways of Hanging the National Flag

(一)礼宾次序

1.Order of the Ceremony

(二)国旗悬挂法

2.The Ways of Hanging the National Flag

模块七 我国主要客源国和地区以及部分少数民族的习俗和礼节

Module Seven Custom and Etiquette of Our Country’s Main Tourist Source Countries, areas and some Minoritis

一、我国主要客源国和地区的习俗与礼节 Section One Custom and Etiquette of Our Country’s Main Tourist Source Countries(一)亚洲 1.Asia

(二)欧洲

2.Europe

(三)美洲、大洋洲 3.America and Oceanic(四)非洲 Africa

二、我国部分少数民族的习俗与礼节

Section Two Custom and Etiquette of Our Country’s Partial Minority(一)壮族

1.The Zhuang Nationality(二)蒙古族

2.Mongolian Nationality

(三)回族

3.The Hui Nationality

(四)藏族

4.The Zang Nationality(五)维吾尔族

5.Urgur Nationality

(六)彝族

6.the Yi Nationality

模块八 酒店服务礼仪综合训练

Module Eight Composing Training of Hotel Service Etiquette

一、概述

Section One Introduction

二、酒店各岗位服务礼仪规范

Section Two Hotel Service Etiquette and Rules of Every Position(一)前厅服务礼仪规范

1.Service Etiquette and Rules of Lobby

(二)客房服务礼仪规范

2.Service Etiquette and Rules of Guest Rooms(三)餐饮服务礼仪规范

3.Service Etiquette and Rules of Food & Beverage

(四)康乐服务礼仪规范

4.Service Etiquette and Rules of Recreation &Health(五)其他服务礼仪规范

5.Other Service Etiquette and Rules

第三篇：高星级酒店术语中英文对照

RESERVATION DEPARTMENT GLOSSARY

Reservationist

The front office employee responsible for processing and

订房员

maintaining all reservation records

Advanced deposit

The receipt of money to be placed into a guest's account

预付定金

prior to the guest's arrival at the hotel.Advanced

The request for available space at some time in the near

预先预订 reservation

future.Confirmation

Slip

Confirmation

Reservation

Day rate

Full house

Guaranteed

Reservation

No show

Overbooking

Over stay

Room availability

Turn always

Undercooking

Underalphabet group

Independent

member.Traveler)

Statistics

A collection of quantitative data assembled for analytical and

interpretive purposes.Amendment

Changes in guests details prior to get arrival.Cancellation

Guests decision of not coming after reservations has been

Made.RECEPTION / CASHIER DEPARTMENT GLOSSARY

Average room rate

The average number of dollars collected for each room bed

at a given hotel.Back of the house

Those areas and departments with which the guest is unlikely

to come into direct contact during a normal period

of occupancy.Front of the house

Those areas and departments with which the guest is most

likely to come into direct during a normal period of

occupancy.Occupancy

That period of time during which a guest rents a room and

is in residency.Transient guest

A person away from home.Floor limit

The amount of outstanding charger the hotel will allow a

credit card guest to near prior to receiving an authorization

number from the credit card company.Home limit

The amount of money the guest is allowed to charge to an

account by the hotel approach the guest seeking partial or

full settlement of the outstanding account balance.Credit limit

The amount of money the guest is allowed to charge to an

家庭套价

包价

零星客

统计

更改

取消平均房价

住房率

信用限额

Account by the hotel approach the guest seeking partial or

Full settlement of the outstanding account balance.in house guest

An individual client who had registered with the hotel and

住店宾客

has not checked out.Late Charge

A charge purchase that reaches the front desk for posting

after the has checked out.regale a late charge billing.night audit

A specialized reification of accuracy and completeness on

夜审

a limited set of accounts.registration

room rate

Room revenuer

Room type

skipper

sleeper

Walkin

Checkhouse guests showing each

guest's room numbers.Refers to registration activities that are performed in advance

of the actual registration of a guest by the hotel's

reservation and front desk staffs.The document dengue to capture revenant guest data at the time

of check-in.The nucleus of a computer system responsible for

A、Controlling all process

B、Completing All arithmetic and logical operations

C、Interfacing with all other system components.An arrangement of hotel data procedures dengue to improve

improve the handing and flow of information and

登记 房价 房类 逃单

散客

宾客名单

提前登记

登记表

System)

documentation.Adjacent rooms

Refers to two hotel rooms that have a common wall, they

相邻房

are simply side by side.(Adjoining rooms)

Adjacent rooms that have an inside connecting doorway.相连房 connecting rooms

onorder

A room that is not saleable because it is under repairer，坏房

decoration or renovation

Available

A room that is ready to be assigned to the next guest

可用房

Occupied

A room that is currently rented to a hotel guest

住人房

Guest account

The record of a guest's financial transactions with the hotel.客帐

Checkin time

The earnest time of day the hotel will allow its guests to

begin registration.On-line

The operating mode of a computer peripheral device which

Is directly interacting or connected to the central

Processing unit of the system(i.e.direct communication

with the computer.)

City ledger

A collection of city or nonguest , receivable account balance

街帐

(i.e.lots all account receivables coed to the hotel

room count room count and message sheet room inspection report room key

room occupancy rate room rate card room service rooming list rubbish

客房占用数 客房情况交班表

客房检查报告（设备，清洁等）房间钥匙

客房占用率，客房出租率 房价卡

客房送餐服务

住房名单（团休旅客）垃圾，废物

第四篇：常用生活用语中英文对照

中英文对照表：生活用语

餐馆、饭庄 restaurant 黄油 butter 快餐部 snack bar 果酱 jam 快餐台

quick lunch counter 盐 salt 酒吧 bar 糖 sugar 小吃部、食堂 cafeteria 牛肉 beef 食堂 dining room 牛排 beef steak 午餐会

luncheon party 小牛肉 veal

咖啡馆 cafe 牛肚 fripe 茶馆 teahouse 羊肉 mutton 菜单 menu 猪肉 pork 回民菜馆 moslem 猪排 pork chop 面包 bread 猪肘子 pork shoulder 米饭 rice 火腿 ham 炒饭 fried rice 咸肉 bacon 馒头

steamed bun;steamed

bread 香肠 sausage 面条 noodles 鸡肉 chicken 汉堡包 hamburger 烤鸭 roast duck 三明治、夹肉面包sandwich 鹅 goose 奶酪 cheese 海味 seafood 蛋糕 cake 大虾 prawn 奶油蛋糕 cream cake 鱼 fish 布丁 pudding 鲤鱼

沙丁鱼 sardine 旅馆 hotel, inn 蛋 egg 接待处 reception 炒鸡蛋 scrambled egg 问讯处 information 什锦小吃

assorted appetizers 电梯

lift;elevator 沙拉 salad 衣帽间 cloak room 水果沙拉 fruit salad 男盥洗室 men's room 意大利面条 spaghetti 女盥洗室 women's room 汤

一层

first floor清汤 clear soup 二层

second floor 肉汤 broth 十一层 eleventh floor 罗宋汤 russian soup 洗衣房 laundry 西红柿汤 tomato soup 洗衣袋 laundry bag 苹果 apple 洗衣液 shampoo 梨 pear 服务到房间 room service 橘子 orange 搬运行李工

蜜橘

mandarin orange 大厅门厅 lobby 香蕉 banana 购物中心 shopping center 西瓜 water melon 商店 store 桃 peach 理发(女)hair-dressing 咖啡 coffee 理发(男)hair cut 葡萄 grape 诊疗室 clinic 无奶咖啡 black coffee 路 road 茶

街 street 加奶咖啡 white coffee 大道 avenue 红茶 black tea 小巷 lane 牛奶 milk 斑马线 zebra 绿茶 green tea 人行道 side walk 矿泉水 mineral water 此路不通no thorough fare 橘子水 orangeade 公共汽车 bus 果汁

fruit juice公共车站

水 ice 电车 tram 冰激凌 ice cream 电车站 tram stop 啤酒 beer 出租车 taxicab 生啤

draught beer 地铁

subway, tube 葡萄酒、甜酒 wine 火车

rail, railway 香槟 champagne 火车站

railway station 烈酒

liquor,spirits 售票处

ticket office, booking office

pepper 单(双)程票

single(return)ticket 辣椒 chilli 候车室 waiting room 站台票

platform ticket 寄包裹处 parcel service 餐车 dining car 汇款处

remittance counter 邮局 post office 打电报处

telegraph counter 邮票 stamp 邮箱 mail box 信件 letter 电话 telephone

第五篇：砂轮用语中英文对照

abrasive 砂轮

Al2O3 氧化铝

balance平衡

bond 结合氧化硼立方晶

buffing wheel 抛光布轮

diamond 钻石

dresser 砂轮整修机

dressing 修整

endless grinding belt 循环式研磨带 finishing allowance 加工余量grain 磨粒

grinding disc 研磨盘

jamp up 孔眼堵塞

mesh 网筛目

parameter 参数

resinoid grinding wheel 半树脂型砂轮 slitting 切缝量

vitrified 陶瓷的wheel 旋转