第一篇：11酒店专饭店英语初级教案原版
《旅游饭店职业英语》初级教案
时间:_______ 班级:_______ 授课教师: ______
Unit One
Ⅰ Content of the Course（教学内容）
Concierge:
Lesson 1 Welcome to Our Hotel
Lesson 2 May I Show You to Your Room Ⅱ Teaching Span（教学时间）
2学时
Ⅲ Teaching Objectives（教学目的）
1.2.3.4.Grasp the sentence patterns in the lesson.Use sentence patterns in working situations.Make situational dialogues fluently Grasp the procedure of concierge
Ⅳ Teaching Focuses and Difficulties(教学重点与难点)
Teaching focuses:
Grasp the sentence patterns.Practice situational dialogues
Teaching difficulties:
Make situational dialogues with the sentence patterns
Ⅴ Instruction Objectives &.Teaching Procedures（教学任务及步骤）
Step One Lead-in（宜慢）Have you ever stayed in a hotel ? How does the doorman/ hostess greet to you? 2 what jobs is the doorman responsible for? Step Two New content Dialogues（宜慢）
1.Read the new words and the patterns after teacher first and then by themselves 2.Answer questions.(1)How to greet the guest and offer the help ? Good morning(before noon)Good afternoon(noon –6 p.m.)Good evening(after 6 p.m.)Hello.May /Can I help you? What can I do for you ? How may I help you?(2)How to express your desire to make a reservation? I would like to reserve a room from….to …please
I’m going to reserve a suite from …to…, please?
I wonder if you could reserve me a single room with bath.Do you have a room free / available from …to …?(3)How to ask for the length of the stay?
How long would you like to stay? How long do you intend to stay? How long will you be staying? Could you tell me your arrival and departure dates? For what dates, please? When for, please?
(4)How to ask for the types of room?
What kind of room would you like, sir?(do you prefer)
What type of rooms would you like?
(5)How to ask for the number of members?
How many people are there in you group/ party?
How many members are there?
(6)How to ask for the method of payment?
How are you going to pay? How will you be settling the account, please?
How would you like to pay?
My company will cover all the expenses.You should pay a deposit of ＄1000 in advance.(7)How to ask and show the desire of revising a reservation?
How would you like to change it? I’ve come to revise the reservation.You mean you’ll cancel your previous reservation? I’d like to upgrade to a suite if one is available.（8）Ask for name, address and telephone number.May I …
Could you tell me your…?
3． Read the dialogues in groups and then role-play.Supplementary Reading（宜快）
Read the passage quickly and then repeat the general ideas.Step Three Exercises（宜慢）
1.Listen to the tape and finish the Exercise one to three
Ⅵ Assignments（作业）
1.Finish Exercise Four Reading Comprehension.2.Preview Unit2.Ⅶ Teaching Postscript(教学后记)
《旅游饭店职业英语》初级教案
时间:_______ 班级:_______ 授课教师: ______
Unit Two
Ⅰ Content of the Course（教学内容）
Front Office:
Lesson 3 What kind of Room Would You Like
Lesson 4 Do You Have a Reservation?
Lesson 5 Your Total Is 588 Dollars Ⅱ Teaching Span（教学时间）
2学时
Ⅲ Teaching Objectives（教学目的）
5.6.7.8.Grasp the sentence patterns in the lesson.Use sentence patterns in working situations.Make situational dialogues fluently Grasp the working procedures
Ⅳ Teaching Focuses and Difficulties(教学重点与难点)
Teaching focuses:
Grasp the sentence patterns.Practice situational dialogues
Teaching difficulties:
Make situational dialogues with the sentence patterns
Ⅴ Instruction Objectives &.Teaching Procedures（教学任务及步骤）
Step One Lead-in（宜慢）
1.Have you ever reserved a room ? tell us your experience.2.Do you know how many types of room there are in the hotel? Classified by decoration: standard room, business room, deluxe room
standard suite, deluxe suite, presidential suite Classified by bed :
single room, double room, twin room, triple room Classified by location: inside room, outside room, corner room，connection room, adjoining room 3.The teacher would invite some students to talk about the basic procedures of receiving room reservation.In the end, the teacher would summarize the students’ answers so as to give them a clearer and better understanding of the basic knowledge of reservation.● Greet the guest ● Ask about reservation information(1)Date of arrival and departure(length of stay)(2)Room types(3)Name, Address and Telephone number(4)The number of the members(5)Method of payment ● Confirm the reservation
Step Two New content Dialogues（宜慢）
1.Read the new words and the patterns after teacher first and then by themselves 2.Answer questions.(1)How to greet the guest and offer the help ? Good morning(before noon)Good afternoon(noon –6 p.m.)Good evening(after 6 p.m.)Hello.May /Can I help you? What can I do for you ? How may I help you?(2)How to express your desire to make a reservation? I would like to reserve a room from….to …please
I’m going to reserve a suite from …to…, please?
I wonder if you could reserve me a single room with bath.Do you have a room free / available from …to …?(3)How to ask for the length of the stay?
How long would you like to stay? How long do you intend to stay? How long will you be staying? Could you tell me your arrival and departure dates? For what dates, please? When for, please?
(4)How to ask for the types of room?
What kind of room would you like, sir?(do you prefer)
What type of rooms would you like?
(5)How to ask for the number of members?
How many people are there in you group/ party?
How many members are there?
(6)How to ask for the method of payment?
How are you going to pay? How will you be settling the account, please?
How would you like to pay?
My company will cover all the expenses.You should pay a deposit of ＄1000 in advance.(7)How to ask and show the desire of revising a reservation?
How would you like to change it? I’ve come to revise the reservation.You mean you’ll cancel your previous reservation? I’d like to upgrade to a suite if one is available.（8）Ask for name, address and telephone number.May I …
Could you tell me your…?
3． Read the dialogues in groups and then role-play.Supplementary Reading（宜快）
Read the passage quickly and then repeat the general ideas.Step Three Exercises（宜慢）
1.Listen to the tape and finish the Exercise one to three
Ⅵ Assignments（作业）
1.Finish Exercise Four Reading Comprehension.2.Preview Unit3.Ⅶ Teaching Postscript(教学后记)
《旅游饭店职业英语》初级教案
时间:_______ 班级:_______ 授课教师: ______
Unit Three
Ⅰ Content of the Course（教学内容）
Housekeeping:
Lesson 6 May I Clean Your Room Now
Lesson 7 We’ll Send Someone to Repair It Right Now
Ⅱ Teaching Span（教学时间）
2学时
Ⅲ Teaching Objectives（教学目的）
9.Grasp the sentence patterns in the lesson.10.Use sentence patterns in working situations.11.Make situational dialogues fluently 12.Grasp the working procedures
Ⅳ Teaching Focuses and Difficulties(教学重点与难点)
Teaching focuses:
Grasp the sentence patterns.Practice situational dialogues
Teaching difficulties:
Make situational dialogues with the sentence patterns
Ⅴ Instruction Objectives &.Teaching Procedures（教学任务及步骤）
Step One Lead-in（宜慢）What are the basic procedures when do the cleaning? a.Knock the door or ring the bell, introduce yourself, express you are sorry to disturb，explain what you are going to do and wait for the response.b.If there is “Do Not Disturb” sign/button, go back in another time.c.If the guest say “sorry, but not now” after your request, you should ask the time when you could come back again.d.If you are going to get off, be sure to let the next clerk know(overnight/day)e.If the guest agreed your cleaning, you should do any work after asking the guest’s agreement.2.What are the exact jobs ?
Clean and wipe the floor or vacuum the carpet, tidy up the bathroom, change the toiletries, Make up bed, replace teacups, quilt mattress, bed sheet , bed spread, pillowcase/ pillowslip 3.What are procedures for repairing work? Step Two New content Dialogues（宜慢）
1.Read the new words and the patterns after teacher first and then by themselves 2.Answer questions.(1)How to introduce yourself?
Housekeeping，(2)How to express your sorry to disturb him /her? I’m sorry to disturb you.(3)How to show your desire to clean the room?
May I come in?
May I clean your room now?
May I tidy up these things on your bed?
(4)If you can’t clean right now, how to ask for the available time?
When do you want me to clean your room?
What time would you like us/me to clean your room?
What time?
What time are you available?
What time would it be convenient?
(5)How to show you’ll tell the next clerk?
Ok, I’ll tell the next clerk/ maid
Ok, I’ll let the overnight /day staff known.(6)How to show something wrong with the facilities?
There is something wrong with…
The faucet is leaking in my room.The water tap can’t be turned off completely.It drips all night long and I can hardly sleep.The toilet doesn’t flush.It’s clogged.The TV picture is wobbly(不稳定)occasionally.… doesn’t work.(7)How to show your apology?
I’m sorry, we’ll send someone/the repairman to repair it right now.Sorry for the trouble
We do apologize for that.3． Read the dialogues in groups and then role-play.Supplementary Reading（宜快）
Read the passage quickly and then repeat the general ideas.Step Three Exercises（宜慢）
1.Listen to the tape and finish the Exercise one to three
Ⅵ Assignments（作业）
1.Finish Exercise Four Reading Comprehension.2.Preview Lesson8and9
Ⅶ Teaching Postscript(教学后记)
《旅游饭店职业英语》初级教案
时间:_______ 班级:_______ 授课教师: ______
Unit Three
Ⅰ Content of the Course（教学内容）
Housekeeping:
Lesson 8 I’ll Pick Up Your Laundry Right Now
Lesson 9 Business Floor Service
Ⅱ Teaching Span（教学时间）
2学时
Ⅲ Teaching Objectives（教学目的）Grasp the sentence patterns in the lesson.2 Use sentence patterns in working situations.3 Make situational dialogues fluently 4 Grasp the working procedures
Ⅳ Teaching Focuses and Difficulties(教学重点与难点)
Teaching focuses:
Grasp the sentence patterns.Practice situational dialogues
Teaching difficulties:
Make situational dialogues with the sentence patterns
Ⅴ Instruction Objectives &.Teaching Procedures（教学任务及步骤）
Step One Lead-in（宜慢）
1.What are the basic procedures of laundry service? a.If the guest asks something about laundry, the clerk should introduce the service for him or her.Tell him/ her how to do b.laundryman/valet collect the laundry.Knock the door, introduce yourself , ask the guest if there is any laundry.Put the laundry in the laundry bag, and fill in the laundry list/form /slip, then collect it.Or ask the guest’s requirement orally and write down.2.How to introduce the laundry service in a hotel?
We have laundry service.We collect the laundry every morning.You may just put your laundry in the laundry bag and fill out that laundry list.3.How to deal with the damage laundry ?
What if there is any laundry damage?
Please relax.If so, the hotel should certainly pay for it.The indemnity shall not exceed ten times laundry You may buy a replacement and we’ll refund(偿还)the cost to you.We’ll refund the cost of the laundry and the new sweater.4.What are the exact jobs of business floor service(商务楼层服务)Book tickets for the guest , introduce room facilities, help the guest with what they need Step Two New content Dialogues（宜慢）
1.Read the new words and the patterns after teacher first and then by themselves 2.Answer questions.(1)How to introduce yourself?
Laundry service ，(2)How to express your sorry to disturb him /her? I’m sorry to disturb you.(3)How to show your desire to collect the laundry?
Laundry service.May I help you?
Have you(got)any laundry?
(4)How to show the guest’s requirements?
I’d like to have my pants cleaned.I want to have my clothes dry-cleaned/washed
I’d like to have my clothes ironed./mended
I’d like thes sweater washed by hand in cold water.It might shrink otherwise.This shirt needs to be washed, starched and pressed/ironed.(5).How to ask for the time to pick up the laundry?
When would you like it back?
What time would you like your laundry back?
How soon will it be done?
How soon can the clothes be got back?
We will deliver them around 5:00 p.m.tomorrow.(6)about laundry damage.What if there is any laundry damage?
Please relax.If so, the hotel should certainly pay for it.The indemnity shall not exceed ten times laundry
(7)about express laundry service
We have express laundry service.If you are in a hurry, we have a two-hour quick service
We will deliver it within 4 hours at a 50% extra charge.(8)ask for the price.What are your charges?怎么收费呢
(9)About business floor service
How many tickets for what time?
When should I send the flowers?
We have several function rooms for you to choose
3． Read the dialogues in groups and then role-play.Supplementary Reading（宜快）
Read the passage quickly and then repeat the general ideas.Step Three Exercises（宜慢）
1.Listen to the tape and finish the Exercise one to three
Ⅵ Assignments（作业）
1.Finish Exercise Four Reading Comprehension.2.Preview Lesson10,11.Ⅶ Teaching Postscript(教学后记)
《旅游饭店职业英语》初级教案
时间:_______ 班级:_______ 授课教师: ______
Unit Four
Ⅰ Content of the Course（教学内容）
Operator:
Lesson 10 This is Your Wake-up Call
Lesson 11 You May Call Directly from Your Room
Ⅱ Teaching Span（教学时间）
2学时
Ⅲ Teaching Objectives（教学目的）2 3 4 Grasp the sentence patterns in the lesson.Use sentence patterns in working situations.Make situational dialogues fluently Grasp the working procedures
Ⅳ Teaching Focuses and Difficulties(教学重点与难点)
Teaching focuses:
Grasp the sentence patterns.Practice situational dialogues
Teaching difficulties:
Make situational dialogues with the sentence patterns
Ⅴ Instruction Objectives &.Teaching Procedures（教学任务及步骤）
Step One Lead-in（宜慢）
1.Do you usually get up early or late? If late, how do you make yourself be on time/punctual?
Set the alarm/ place a morning call, let your classmate who gets up early wake you up , or wait for your teacher’s coming and get a good lesson.Ok, let’s look at how does guest staying at the hotel do?
Don’t worry if you are the guest because there is a service called wake-up service in the hotel 2.Where does the guest telephone if he/she wants a wake-up service? Operator/ General Switchboard(总机)3.What is the operator responsible for? Set wake-up call/ place a morning call
Put the guest through to the extension(number).(but usually the extension number is confidential保密)
Call for the guest
Take a message for the guest Paging a guest(呼叫)
Receive complaints or to send somebody to repair facilities
4.Wake-up Service(唤醒服务): Wake-up service by operator Wake-up service by computer Wake-up service by knocking at the door
If you’d like to be waken up , you can telephone the operator and tell him/her your wake-up time.They will make a call or knock at the door to wake you up.Or you can also set the computer to wake you up.Step Two New content Dialogues（宜慢）
1.Read the new words and the patterns after teacher first and then by themselves 2.Answer questions(1)After picking up the phone, the operator may say _______?
Good morning.Operator.May I help you?(2)How to express you’d like a wake-up service?
Hello.This is Kate Smith from/in room 1516.I’d like a wake-up call at 6:30 tomorrow morning, please.I’d like to place a morning call..Hello.I’d like you to wake me up at 6:00a.m.My train/ flight leaves at seven, so I have to get up early.(3)Ask the wake-up time
When would you like us to wake you up?
(4)How may the operator say after your requirement?
Ok, sir/ma’am.We’ll call you at 6:00 tomorrow morning.We’ll send someone to knock at the door at 6:00 tomorrow morning.(5)When computer service/ Computer Automatic Wake-up System the operator may say:
We have computer wake-up service.Please dial 5 first and then 0600 for the time.There must be five digits.Our computer will record the time and our room number.Please dial 3 first, and then the time for 5:30.Be sure there are 5 digits in the final number.(6)After the guest’s thanks the operator may say:________
My pleasure/ you’re welcome, have a nice sleep.(7)How will say to the operator when you want to be put through to a certain number?
Put sb through to ….Could you / can you ….Could you /can you put me through to Mr Chen in room 4321?
(8)Ok, one moment please.I’ll put you through
I’m sorry, nobody answers/ answered.May I take a message for you?
Would you like to leave a message(to him)?
※ Make a call from the hotel to other places:
Telephone in hotel can be divided into the following:
DDD(domestic direct dialing/dial)
国内直拨电话
IDD(international direct dialing/dial)国内直拨电话
IP calling card
IP 长途电话卡
Long-distance call
长途电话
Local call/ city call
市话
Call through operator/ operator call
由总机转接的电话
Outside call
酒店外线电话
Area code
地区号码
House phone(call)/ in-house call
内线电话
Pay call
自己付费电话
Collect call
对方付费电话
（9）How would you say when you want to make a call from the hotel?
I want to / would like to place a call to….(America)?(10)How about the charge?
What’s the charge ?(for a local call)
What are your charges?
Is there any special rate for …?
(11)You may call directly from your room.You may use a IP calling card to make a long-distance call.I’ll ring back as soon as I get through.I’ll give you the charges when you finish the call.您打完电话我会告诉您本次通话的费用。
3． Read the dialogues in groups and then role-play.Supplementary Reading（宜快）
Read the passage quickly and then repeat the general ideas.Step Three Exercises（宜慢）
1.Listen to the tape and finish the Exercise one to three
Ⅵ Assignments（作业）
1.Finish Exercise Four Reading Comprehension.2.Preview Lesson12.Ⅶ Teaching Postscript(教学后记)
《旅游饭店职业英语》初级教案
时间:_______ 班级:_______ 授课教师: ______
Unit Four
Ⅰ Content of the Course（教学内容）
Operator:
Lesson 12 Would You Like to Leave a Message
Ⅱ Teaching Span（教学时间）
2学时
Ⅲ Teaching Objectives（教学目的）
a)b)c)d)Grasp the sentence patterns in the lesson.Use sentence patterns in working situations.Make situational dialogues fluently Grasp the working procedures
Ⅳ Teaching Focuses and Difficulties(教学重点与难点)
Teaching focuses:
Grasp the sentence patterns.Practice situational dialogues
Teaching difficulties:
Make situational dialogues with the sentence patterns
Ⅴ Instruction Objectives &.Teaching Procedures（教学任务及步骤）
Step One Lead-in（宜慢）
1.Review the jobs that the operator is responsible for : Set wake-up call/ place a morning call
Put the guest through to the extension(number).(but usually the extension number is confidential保密)
Call for the guest
Take a message for the guest
Paging a guest(呼叫)
Receive complaints or to send somebody to repair facilities
2.When we make the in-house call, often come across the situation that the person is not in the room, what will you do under such circumstance?
Call back later/ change another time.Or leave a message to the operator or on the phone.Go to his place in person?(not the westerner’s habit)3 What will say to the operator?
Firstly introduce you’ve called the person , but he is not in.and you want to leave a message to him/her.Step Two New content Dialogues（宜慢）
1.Read the new words and the patterns after teacher first and then by themselves 2.Answer questions(1)What will you say to the operator?
I’ve called Mr White in room 1221, but he is not in at the moment.May I leave a message on the phone?
Would you like to leave a message(to/for him)?
I’d like to speak to Mr John Smith in room 1202, please put me through./
What should I do?(2)The operator may say______ when you want to leave a message on the phone.We can make a recording for you.Please hold on and leave your message when you hear the beep.(嘟嘟声，哔哔声)Mr White will get your message when he returns.(3)The operator may say___________ when you want to be put through.Wait a moment ,please.Ok you’re through/ It’s through.Sorry, Sir.There is no answer./ I’m sorry nobody answers.Maybe he is out , would you like to leave a message?
(4)How to express the message you’d like to leave?
Please tell him that a Mr John has called him.My number is….(5)The operator may reply ___________after your message.I’ll pass the message/ it to him as soon as he is back.(6)The operator will explain how to make the telephone when you are not clear.If you want to/ would like to make ….Call, please dial…..and then…..If you want to make a room-to-room call, please dial “9” first and then the room number.※ Make a call from the hotel to other places:
Telephone in hotel can be divided into the following:
DDD(domestic direct dialing/dial)
国内直拨电话
IDD(international direct dialing/dial)国内直拨电话
IP calling card
IP 长途电话卡
Long-distance call
长途电话
Local call/ city call
市话
Call through operator/ operator call
由总机转接的电话
Outside call
Area code
地区号码
House phone(call)/ in-house call
内线电话
Pay call
自己付费电话
Collect call
对方付费电话
3． Read the dialogues in groups and then role-play.Supplementary Reading（宜快）
Read the passage quickly and then repeat the general ideas.Step Three Exercises（宜慢）
1.Listen to the tape and finish the Exercise one to three
Ⅵ Assignments（作业）
1.Finish Exercise Four Reading Comprehension.2.Preview Lesson13.Ⅶ Teaching Postscript(教学后记)
《旅游饭店职业英语》初级教案
时间:_______ 班级:_______ 授课教师: ______
Unit Five
Ⅰ Content of the Course（教学内容）
Food ＆Beverage:
Lesson 13 The Order Will Be Sent to Your Room in a Few Minutes
Ⅱ Teaching Span（教学时间）
2学时
Ⅲ Teaching Objectives（教学目的）
e)f)g)h)Grasp the sentence patterns in the lesson.Use sentence patterns in working situations.Make situational dialogues fluently Grasp the working procedures
Ⅳ Teaching Focuses and Difficulties(教学重点与难点)
Teaching focuses:
Grasp the sentence patterns.Practice situational dialogues
Teaching difficulties:
Make situational dialogues with the sentence patterns
Ⅴ Instruction Objectives &.Teaching Procedures（教学任务及步骤）
Step One Lead-in（宜慢）
1.Sometimes, we have a very limited or tired time.we don’t want to go out of the room to do anything including having meal.In such circumstance, you can choose in-room service of the hotel.There are doorknob menu for breakfast in almost all the hotels, which bring the guests convenience.2 Do you know this?
On the doorknob menu, there are continental, American, Chinese, Japnese breakfasts and so on.3 What are the working procedures for a clerk to offer in-room service?
Greetings, offer help, ask guest’s special requirement, record room number and name.4 What will the guest say to the staff?
Firstly express your desire, and then room number and name.Step Two New content Dialogues（宜慢）
1.Read the new words and the patterns after teacher first and then by themselves 2.Teacher explains the situation and the students speak out the sentences about the dialogue.Teacher explains the important language points during the process above
3.Useful Expressions
(1)How to greet to the guest?
Good morning, Room Service.May I help you?
(2)How to express the thought you’d like to eat in room?
Good morning, I’d like to have breakfast in my room.(3)Ask for the room number and name.What’s your room number, please?
May I have your room number and your name please?(4)Ask for the kind of the breakfast.What kind of breakfast would you like?(5)Supply the choice
Continental, Chinese, American or Japanese breakfast?(6)How to express the action the hotel will offer the service right now?
OK.The order will be sent to your room in a few minutes.(7)We may also use the sentences in our work.Anything else?
Would you like anything else?
Anything else I can do/ get for you ?
Sir, here is your room service.No problem, I can have that ready for you in 15 minutes.OK, we’ll send it right up.How would you like your coffee, with sugar or milk, Ma’am? 4． Read the dialogues in groups and then role-play.Supplementary Reading（宜快）
Read the passage quickly and then repeat the general ideas.Step Three Exercises（宜慢）
1.Listen to the tape and finish the Exercise one to three
Ⅵ Assignments（作业）
1.Finish Exercise Four Reading Comprehension.2.Preview Lesson14.Ⅶ Teaching Postscript(教学后记)
《旅游饭店职业英语》初级教案
时间:_______ 班级:_______ 授课教师: ______
Unit Five
Ⅰ Content of the Course（教学内容）
Food ＆Beverage:
Lesson 14 Are you Ready to Order Now
Ⅱ Teaching Span（教学时间）
2学时
Ⅲ Teaching Objectives（教学目的）
i)j)k)l)Grasp the sentence patterns in the lesson.Use sentence patterns in working situations.Make situational dialogues fluently Grasp the working procedures
Ⅳ Teaching Focuses and Difficulties(教学重点与难点)
Teaching focuses:
Grasp the sentence patterns.Practice situational dialogues
Teaching difficulties:
Make situational dialogues with the sentence patterns
Ⅴ Instruction Objectives &.Teaching Procedures（教学任务及步骤）
Step One Lead-in（宜慢）
1.What are the working procedures when the waiter/waitress takes an order ? Greet firstly, ask if he / she have made a reservation before, ask the guest’s requirement, arrange a suitable table for the guest, lead the guest to the table 2.What should a waiter/ waitress pay attention to when taking an order? Polite behaviors and expressions, try the best to meet the guest’s needs, ask if there is any one who has a special request for the dish.Step Two New content Dialogues（宜慢）
1.Read the new words and the patterns after teacher first and then by themselves 2.Teacher explains the situation and the students speak out the sentences about the dialogue.Teacher explains the important language points during the process above
3.Useful Expressions Guests’ requirement
Do you have a table for two?
Can we sit by the window? I’d like to have a view of the street.Do you have a table for eight available now? Receiving Guest Have you got a reservation? How many people are there in your party? Would you come this way please? Will this table be all right? Taking an Order Excuse me, are you ready to order now? May I take your order now? Do You Know This? We should make sure whether the guests have made a reservation before they are led to a table 4． Read the dialogues in groups and then role-play.Supplementary Reading（宜快）
Read the passage quickly and then repeat the general ideas.Step Three Exercises（宜慢）
1.Listen to the tape and finish the Exercise one to three
Ⅵ Assignments（作业）
1.Finish Exercise Four Reading Comprehension.2.Preview Lesson15.Ⅶ Teaching Postscript(教学后记)
第二篇：饭店职业英语初级教学总结
饭店职业英语初级教学总结
_______任务型教学在中职饭店专
业英语教学中的探索与实践
一、课程性质与作用
“饭店职业英语课程”是我校旅服管和酒店管理专业的必修课程之一，目的在于帮助酒店和旅服管专业的学生在未来的工作中在遇到外宾时能运用英语进行交流，是一门酒店服务知识和英语知识并重的课程实用性较强的课程。
这门课程的目的是通过理论学习和实践实训，学生能够学习英语语言技能、了解酒店服务的基本理论知识。然后接合模拟和实作训练，从而成为具有从事酒店服务的实际能力、创新能力及团结合作精神的应用型人才。
“饭店职业英语”课程包括理论教学和实践两个环节。
理论教学的主要目的是让学生了解酒店服务的基本背景知识、熟悉从前厅到餐厅一直到康乐中心等各个环节的酒店服务活动，培养学生在酒店运用英语进行酒店服务的能力。
实践实训环节指在校内的进行的酒店服务模拟训练。通过这一系列的实践实训项目，使学生熟悉酒店服务各个环节，掌握酒店服务工作技能技巧、锻炼语言表达能力和工作实践能力。理论和实践互相补充，形成系统的酒店英语课程体系。
二、课程设计的理念
在分析行业需求基础上设定课程的教学目标和教学要求。同时，以教室为教学基地，开展实践学习。本课程的目的不仅仅是让学生了解酒店英语的特有规律、掌握酒店工作用语，还要通过教授英语交际策略，使学生学会学习，为今后的终身学习奠定基础；同时利用多种教学资源，提高学生解决酒店服务工作中所出现的问题的能力。以学生为中心，注重个体差异，为学生自我发展创设机会。
本课程教学活动的安排、评价的方式都遵循“以学习者为中心”的原则，面向全体学生，尊重学生的个体差异，为他们提供多种课堂学习任务和课外实践学习任务，供他们选择，进行个性化的学习；同时，对他们的学习成绩和学习过程进行评价。采用“任务型”课堂教学方法，结合酒店中的体验式学习。课堂采用具有实践性的任务式主题式教学法，以酒店工作内容为主题，创造真实的语言环境，让学生通过完成基于酒店服务程序的各种学习活动，在完成学习任务过程中掌握酒店英语。并且，通过在酒店进行体验式学习，在实践中不断提高职业技能。
三、学生应达到的基本要求：
1． 能在礼宾部用简单的语句对客人进行引客入店,带客入房的对话交流.2． 能在前厅部用简短扼要的语句对客人进行客房的预定,入住和结账离店的服务.3． 能在客房服务部用简短扼要的语句对客人进行房间的卫生打扫,和洗衣服务.4． 能在总机服务部用简短扼要的语句对客人进行叫早服务和留言服务.5． 能在餐饮服务部用简短扼要的语句对客人进行点餐,送餐服务.6． 能在商务中心用简短扼要的语句对客人进行机票预定和会议室选择.四、课程的教学阶段能力第一阶段是对以上6个部门要达到的基本教学目的的话题的教、学、练。能力二阶段（第二学期）为实训课是对常见6个部门要达到的教学话题的模拟实训。
五、评价方式
对饭店职业英语的评价分为阶段性的评价,形成性评价和终结性评价.主要就是通过平时的教学对学生英语学习的通过观察,提问,活动任务,课后作业等形式对学生学习的进行持续性评价.形成性评价是一种过程性评价,贯穿于学习过程的始终.他试图通过改进学习过程来改善学习结果.终结性评价是学期末对学生的表现和能力所作的评价.多以笔试形式,期终口语测试为主.
第三篇：酒店旅馆饭店接待外宾英语
酒店旅馆饭店接待外宾英语
一、欢迎和问候语
1.Good morning/afternoon/evening, sir/madam早上（下午、晚上）好，先生（夫人）。2.How do you do? 您好！（初次见面）Glad to meet you.很高兴见到您。
3.How are you? 您好吗？ Fine, thanks.And you? 很好，谢谢。您好吗？ 4.Welcome to our hotel(restaurant, shop).欢迎到我们 宾馆（餐厅、商店）来。5.Wish you a most pleasant stay in our hotel.愿您在我 们宾馆过得愉快。
6.I hope you will enjoy your stay with us.希望您在我们 宾馆过得愉快。（客人刚入店时）I hope you are enjoying your stay with us.希望您在我们 宾馆过得愉快。（客人在饭店逗留期间）I hope you have enjoyed your stay with us.希望您在我们 宾馆过得愉快。（客人离店时）7.Have a good time!祝您过得愉快！
二、电话用语
1.**hotel, front desk.Can I help you? **饭店，前厅。您找谁？ 2.Sorry, I've dialed the wrong number.对不起，我拨错号了。3.May I speak to your general manager? 能和你们总经理说话吗？ Speaking.我就是。
4.Sorry, he is not in at the moment.对不起，他现在不在。Would you like to leave a message? 您要留口信吗？ 5.Pardon.对不起，请再说一遍，好吗？ I beg your pardon.对不起，请再说一遍，好吗？
三、祝贺用语
1.Congratulations!祝贺您！2.Happy birthday!生日快乐！3.Happy New Year!新年快乐！4.Merry Christmas!圣诞快乐！5.Have a nice holiday!假日快乐！6.Wish you every success!祝您成功！
四、答谢和答应语
1.Thank you(very much).谢谢您（非常感谢）
2.Thank you for your advice(information , help)感谢 您的忠告（信息、帮助）。3.It's very kind of you.谢谢，您真客气。4.You are welcome.不用谢。5.Not at all.不用谢。6.Don't mention it.不用谢。
7.It's my pleasure / With pleasure / My pleasure.非常高兴为您服务。8.I am at your service.乐意为您效劳。
9.Thank you for staying in our hotel.感谢您在我们酒店下榻。10.Excuse me.对不起。
11.I'm sorry, It's my fault.很抱歉。那是我的过错。12.Sorry to have kept you waiting.对不起，让您久等了。13.Sorry to interrupt you.对不起，打扰您了。14.I'm sorry about this.对此表示抱歉。15.I apologize for this.我为此道歉。16.That's all right.没关系。17.Let's forget it.算了吧。
五、征询用语
1.Can/May I help you? 我能帮您什么吗？ Yes, please.好的。2.What can I do for you? 我能为您干点什么？
3.Is there anything I can do for you? 有什么能为您效劳的吗？ 4.Just a moment, please.请稍等一下。
5.May I use your phone? 我能借用您的电话吗？ Certainly / Yes, of course.当然可以
六、指路用语
1.Go upstairs/downstairs.上楼/下楼。
2.It's on the second(third)floor.在二
（三）楼。
3.Excuse me.对不起。Where is the washroom(restroom, elevator)? 请问盥洗室（休 息室、电梯）在哪儿？
This way, please.请这边走 Turn left /right.往左转/右转。4.It's in the lobby near the main entrance.在大厅靠近大门。5.It's in the basement at the end of the corridor.在地下室走廊尽头。
七、提醒用语
1.Mind(Watch)your step.请走好。2.Please be careful.请当心。
3.Please don't leave anything behind.请别遗忘您的东西。4.Don't worry.别担心。5.Take it easy.放心好了。
6.Please don't smoke here.请不要在这边抽烟。
八、告别用语 1.Goodbye.再见。2.See you later.再见。3.Good night.晚安。
4.See you tomorrow.明天见。
5.Goodbye and thank you for coming.再见，谢谢您的光临。6.Goodbye and hope to see you again.再见，希望再见到您。7.Have a nice trip!一路平安！
8.Wish you a pleasant journey!Good luck!祝您旅途愉快！祝您好运！
九、酒店前厅用语
1.Have you a reservation? 您预定过了吗？ 2.May I know your name and room number? 您能告诉我您的名字与房间号吗？ 3.Here is your room key.给您房间钥匙。
4.Please pay at the cashier's desk over there.请去那边帐台付款。
5.Are these your baggage? 这些是您的行李吗？ May I take them for you?我来帮您拿好吗？
十、客房部用语
1.Housekeeping.May I come in? 客房服务员，我可以进来吗？
2.Leave your laundry in the laundry bag behind the bathroom door.请把要洗的东西放在浴室门后的洗衣袋中。
3.I hope I'm not disturbing you.我希望没有打扰您。
4.One moment, madam.I'll bring them to you right away.等一会儿，夫人。我马上送来。5.I'll send for an electrician/doctor.我给您请电工（大夫）。6.I think I'll pass.我想我还是不用了。
十一、餐饮部用语
1.Thanks for the heads-up.谢谢你的提醒。2.I'll make it up to you.我会补偿你的。
3.Sit down, please.Here is the menu.请坐，给您菜单。4.May I take your order, sir? 您要点菜吗？
5.What would you like to have, coffee or tea? 您要喝咖啡还是茶？ 6.Would you like to have any wine with you dinner? 您用餐时要喝点酒吗？
7.Service hours are:（餐厅）供应时间是：7:00a.m.to 9:00a.m.for breakfast.早餐7点到9点。11:30a.m.to1: 30p.m.for lunch.午餐11点半到1点半。6:30p.m.to 8:30p.m.for dinner.晚餐6点半到8点半。
8.Here is the bill.Please sign it.这是您的账单，请签字。
酒店部门英语名称
1.Executive Office 行政办公室
3.Front Office 前厅部
7.Financial Dept.财务部 9.Security Dept.保安部
13.Message 留言
5.Food & Beverage Dept.餐饮部
2.Human Resources Dept.人力资源部 4.Business centre 商务中心 6.Recreational Dept.康乐部 8.Sales Dept.市场营销部 10.Engineering Dept.工程部
12.VIP=Very Important Person 贵宾
14.Cancellation 取消 16.Complain 投诉 18.Check in 登记入住 20.Reservation 预订 22.Operator 总机话务员
24.IDD=International Direct Dial 国际直拨
26.Suite 套房
28.Double room 大床间 30.Laundry service 洗衣服务 11.DND=Do Not Disturb 请勿打扰 15.Morning call 叫醒服务
17.Lost and found 失物招领 19.Check out 结帐离店 21.Reception 接待
23.DDD=Domestic Direct Dial 国内直拨
25.LDD=Local Direct Dial 市话
27.Standard room 标准间
29.Mini-bar 小酒吧
第四篇：英语初级听力教案
英语初级听力教案
Listen to This(Book 1)
教研室: 英语听力教研室
授课对象：08级英语本
德州学院外语系
Preparatory Lesson One I Teaching Aims: To know something about numbers, days and addresses
To be familiar with the reading of numbers, days and addresses in English
To know about some simple day life dialogues in English
II Teaching Material
Listen to This: 1 Preparatory Lesson One
III Teaching Aids
Language Lab
IV Teaching Procedures 1.Warm-up: To let the students to write down phonetic alphabet and read them To let the students learn some new words and expression that will appear in the listening material Chemist: person who prepares medicines(from prescriptions)and sell medical goods, toilet articles, etc.n.药剂师； 药商（常兼营化妆品等）。Piccadilly:（英国伦敦）皮卡迪利大街（以其时髦的商店,俱乐部，旅馆和住宅著称）。
Sutton: 萨顿[英国英格兰东南部城市]（在伦敦西南）。Bristol: 布里斯托尔[英国英格兰东南西南部港市]（艾冯郡首府，临布里斯托尔海峡）。Saint Thomas: 圣托马斯(here name of a person)Bond: Here Bond Street Archer: Here Mrs.Archer Eton: Here Eton Avenue Eden: Here Eden Square Blake: Here Dr.Blake Oxford: Here Oxford Street Jones: Here Mrs.Jones
To let the students know about some simple skills of listening 2.Listening-centered Activities
To let the students listen to the tape of sections one by one in Preparatory Lesson One and fill in the blanks in the listening book.Section One
Numbers Days Addresses and some sentences
Section Two
Dialogues
Section Three Dictation Word groups To choose some students to give their answers after each section Then correct the their answers
Finally let the students listen to the tape one more time 3.Group Activities Divide the students into several groups, then let every group has one student to say some numbers, days and addresses arbitrarily, the rest of the group to write down what they have heard.With this group activity, we can practice the students’ knowledge of numbers, days and addresses.4.Homework Let the students themselves to find some listening material to practice their skills of English listening after class.Preparatory Lesson Two I Teaching Aims: To know something about numbers, letters and times
To be familiar with the reading of numbers, letters and times in English To know about some simple day life dialogues in English
II Teaching Material
Listen to This: 1 Preparatory Lesson Two
III Teaching Aids Language Lab
IV Teaching Procedures 1.Warm-up: Ask students how to read numbers and times in English? Let students say some nations they have learned in High School.2.Listening-centered Activities Do the listening exercises one by one in Preparatory Lesson Two Vocabulary explain some new words and expressions they may don’t know Section One numbers, letters, times Section Two Dialogues Section Three Dictation Word groups To choose some students to give their answers after each section Then correct the their answers
Finally let the students listen to the tape one more time 3.Group Activities Divide the students into several groups, then let every group has one student to say some numbers, letters and times arbitrarily, the rest of the group to write down what they have heard.With this group activity, we can practice the students’ knowledge of numbers, letters and times.4.Homework Let the students themselves to find some listening material to practice their skills of English listening after class.Preparatory Lesson Three I Teaching Aims: To know something about numbers and some tips in reading numbers
To be familiar with reading numbers II Teaching Material
Listen to This: 1 Preparatory Lesson Three
III Teaching Aids Language Lab
IV Teaching Procedures 1.Warm-up: Ask students how to read numbers and times in English? Give them some long numbers to read Long numbers are spoken as separate digits grouped rhythmically in twos or threes.Reading cardinal numbers, a comma is sometimes used instead of a space to separate the thousands in numbers greater than 999.How to read “ 0” in English? “Zero” is the most common US usage and the most technical or precise form.When reading a telephone or bank account number we say the letter “O”.Nought is commonly used when referring to the figure “ 0”as part of a number 2.Listening-centered Activities Do the listening exercises one by one in Preparatory Lesson Three Vocabulary
Explain some new words and expressions they may don’t know Section One Numbers Section Two Dialogues Section Three Dictation Word groups To choose some students to give their answers after each section Then correct the their answers
Finally let the students listen to the tape one more time
3.Group Activities Divide the students into several groups, then let every group has one student to say some numbers arbitrarily, the rest of the group to write down what they have heard.With this group activity, we can practice the students’ knowledge of numbers.4.Homework Let the students themselves to find some listening material to practice their skills of English listening after class.Preparatory Lesson Four I Teaching Aims: To know about numbers of mileage and population and how to read the numbers of mileage and population in English
To be familiar with the nations and its adjective in English
II Teaching Material
Listen to This: 1 Preparatory Lesson Four
III Teaching Aids Language Lab
IV Teaching Procedures 1.Warm-up: Ask students how to read numbers of mileage and population in English? Give students some numbers to read
Know about coin in English 2.Listening-centered Activities Do the listening exercises one by one in Preparatory Lesson Four Vocabulary
Explain some new words and expressions they may don’t know Section One Numbers of mileage and population Section Two Dialogues Section Three Dictation Word groups To choose some students to give their answers after each section Then correct the their answers
Finally let the students listen to the tape one more time
3.Group Activities Divide the students into several groups, then let every group has one student to say some numbers arbitrarily, the rest of the group to write down what they have heard.With this group activity, we can practice the students’ knowledge of numbers.4.Homework Let the students themselves to find some listening material to practice their skills of English listening after class.Preparatory Lesson Five I Teaching Aims: To know about money and how to read the numbers of money in English
To be familiar with the expression of money in English
II Teaching Material
Listen to This: 1 Preparatory Lesson Five
III Teaching Aids Language Lab
IV Teaching Procedures 1.Warm-up: Let students know about money in English
A penny = 1 cent
A nickel = 5 cents
A dime = 10 cents
A quarter = 25 cents 2.Listening-centered Activities Do the listening exercises one by one in Preparatory Lesson Five Vocabulary
Explain some new words and expressions they may don’t know Section One Coins Section Two Dialogues To choose some students to give their answers after listening Then correct the their answers
Finally let the students listen to the tape one more time
3.Group Activities Divide the students into several groups, then let every group has one student to choose some commodities to ask the price arbitrarily, one student of the rest group to tell her or him in English.With this group activity, we can practice the students’ knowledge of money in English.4.Homework Let students do Section three as homework, write down the answers in their notebook and hand in.Let the students themselves to find some listening material to practice their skills of English listening after class.Lesson One I Teaching Aims: To know about some day life dialogues in English
To learn how to fill in blanks in English listening
II Teaching Material
Listen to This: 1 Lesson One
III Teaching Aids Language Lab
IV Teaching Procedures 1.Warm-up: Let students prepare some mini-talk like day life dialogues in English Let several students to say their mini-talk in front of their classmates 2.Listening-centered Activities Do the listening exercises one by one in Lesson One
Vocabulary
Explain some new words and expressions they may don’t know Section One
Dialogues Section Two
Discussion and Interview Section Three Dictation of short paragraphs
Let students know about punctuation mark in English in Section Three To choose some students to give their answers after each section Then correct the their answers Finally let the students listen to the tape one more time
3.Activities Let students to recite the simple dialogues we have listened and answer the teacher’s questions about their dialogues in a few words.With this activity, we can practice students’ skills of listening at the same time practice their skills of speaking as well.4.Homework Let the students themselves to find some listening material to practice their skills of English listening after class.Lesson Two I Teaching Aims: To know about more day life dialogues in English
To learn how to fill in more blanks in English listening
II Teaching Material
Listen to This: 1 Lesson Two
III Teaching Aids Language Lab
IV Teaching Procedures 1.Warm-up: Let several students to say their prepared mini-talk in English in front of their classmates
Correct their mistakes in grammar or pronunciations
2.Listening-centered Activities Do the listening exercises one by one in Lesson Two
Vocabulary
Explain some new words and expressions they may don’t know Section One
Dialogues Section Two
Conversation and Story Section Three Dictation of short paragraphs
To choose some students to give their answers after each section Then correct the their answers
Finally let the students listen to the tape one more time
3.Activities Let students to recite the simple dialogues we have listened and answer the teacher’s questions about their dialogues in a few words.With this activity, we can practice students’ skills of listening at the same time practice their skills of speaking as well.4.Homework Let the students themselves to find some listening material to practice their skills of English listening after class.Lesson Three I Teaching Aims: To know about more day life dialogues in English
To learn how to fill in more blanks of conversation in English listening To learn how to answer some questions in their own words after listening
II Teaching Material
Listen to This: 1 Lesson Three
III Teaching Aids Language Lab
IV Teaching Procedures 1.Warm-up: Let several students to say their prepared mini-talk in English in front of their classmates
Correct their mistakes in grammar or pronunciations
2.Listening-centered Activities Do the listening exercises one by one in Lesson Three
Vocabulary
Explain some new words and expressions they may don’t know Section One
Dialogues Section Two
Conversation and Interview Section Three Dictation of short paragraphs
To choose some students to give their answers after each section Then correct the their answers
Finally let the students listen to the tape one more time
3.Activities Let students to recite the simple dialogues we have listened and answer the teacher’s questions about their dialogues in a few words.With this activity, we can practice students’ skills of listening at the same time practice their skills of speaking as well.Listen to a short song in English and write it down, also can have a volunteer to sing the song.4.Homework Let the students themselves to find some listening material to practice their skills of English listening after class.Lesson Four I Teaching Aims: To know about more day life dialogues in English
To learn how to fill in more blanks of conversation in English listening To learn how to answer some questions in their own words after listening to a long conversation II Teaching Material
Listen to This: 1 Lesson Four
III Teaching Aids Language Lab
IV Teaching Procedures 1.Warm-up: Let several students to say their prepared mini-talk in English in front of their classmates
Correct their mistakes in grammar or pronunciations
2.Listening-centered Activities Do the listening exercises one by one in Lesson Four
Vocabulary
Explain some new words and expressions they may don’t know Section One
Dialogues Section Two
Conversations Section Three Dictation of short paragraphs
To choose some students to give their answers after each section Then correct the their answers
Finally let the students listen to the tape one more time
3.Activities Let students to recite the simple conversations we have listened and answer the teacher’s questions about their conversations in a few words.With this activity, we can practice students’ skills of listening at the same time practice their skills of speaking as well.4.Homework Let the students themselves to find some listening material to practice their skills of English listening after class.Lesson Five I Teaching Aims: To know about more day life dialogues in English
To learn how to fill in more blanks of conversation in English listening To know about some kinds of question in English listening test
II Teaching Material
Listen to This: 1 Lesson five
III Teaching Aids Language Lab
IV Teaching Procedures 1.Warm-up: Let several students to say their prepared mini-talk in English in front of their classmates
Correct their mistakes in grammar or pronunciations
2.Listening-centered Activities Do the listening exercises one by one in Lesson Five
Vocabulary
Explain some new words and expressions they may don’t know Section One
Dialogues Section Two
Word Exercises, Discussion and Interview Section Three Dictation of short paragraphs
To choose some students to give their answers after each section Then correct the their answers
Finally let the students listen to the tape one more time
3.Activities Let students to retell the interviews we have listened and answer the teacher’s questions about interviews in a few words.With this activity, we can practice students’ skills of listening at the same time practice their skills of speaking as well.Divide the students into several groups, then let every group has one student to say some letters of a word and give some help or clue, the rest of the group to guess which word it is.4.Homework Let the students themselves to find some listening material to practice their skills of English listening after class.Let students do the game of guessing words after class.Lesson Six I Teaching Aims:
To learn how to fill in more blanks of conversation in English listening To answer the questions simply in their own words after listening
To know about telephone conversation in English
II Teaching Material
Listen to This: 1 Lesson Six
III Teaching Aids Language Lab
IV Teaching Procedures 1.Warm-up: Let several students to say their prepared mini-talk in English in front of their classmates
Correct their mistakes in grammar or pronunciations
2.Listening-centered Activities Do the listening exercises one by one in Lesson Six
Vocabulary
Explain some new words and expressions they may don’t know Section One
Dialogues Section Two
Telephone Conversations Section Three Dictation of short paragraphs
To choose some students to give their answers after each section Then correct the their answers
Finally let the students listen to the tape one more time
3.Activities Let students to recite the telephone conversations we have listened and answer the teacher’s questions about their dialogues in a few words.With this activity, we can practice students’ skills of listening at the same time practice their skills of speaking as well.4.Homework Let the students themselves to find some listening material to practice their skills of English listening after class.Lesson Seven I Teaching Aims: To answer the questions simply in their own words after listening
To know about monologue and telephone conversation in English
II Teaching Material
Listen to This: 1 Lesson Seven
III Teaching Aids Language Lab
IV Teaching Procedures 1.Warm-up: Let several students to say their prepared mini-talk in English in front of their classmates
Correct their mistakes in grammar or pronunciations
2.Listening-centered Activities Do the listening exercises one by one in Lesson Seven
Vocabulary
Explain some new words and expressions they may don’t know Section One
Dialogues Section Two
Problems, Monologue and Telephone Conversations Section Three Dictation of short paragraphs
To choose some students to give their answers after each section Then correct the their answers
Finally let the students listen to the tape one more time
3.Activities Let students to retell the monologue and recite the telephone conversations we have listened and answer the teacher’s questions in a few words.With this activity, we can practice students’ skills of listening at the same time practice their skills of speaking as well.4.Homework Let the students themselves to find some listening material to practice their skills of English listening after class.Lesson Eight I Teaching Aims: To answer the questions simply in their own words after listening To know how to express their views about some topics in English
II Teaching Material
Listen to This: 1 Lesson Eight
III Teaching Aids Language Lab
IV Teaching Procedures 1.Warm-up: Let several students to say their prepared mini-talk in English in front of their classmates
Correct their mistakes in grammar or pronunciations
2.Listening-centered Activities Do the listening exercises one by one in Lesson Eight
Vocabulary
Explain some new words and expressions they may don’t know Section One
Dialogues Section Two
Likes and Dislikes, Window-shopping and Discussion Section Three Dictation of short paragraphs
To choose some students to give their answers after each section Then correct the their answers
Finally let the students listen to the tape one more time
3.Activities Let several students to say something about their likes and dislikes.Find a topic and let students give their views on the topic.With this activity, we can practice students’ skills of listening at the same time practice their skills of speaking as well.4.Homework Let the students themselves to find some listening material to practice their skills of English listening after class.Lesson Nine I Teaching Aims: To answer the questions simply in their own words after listening To know how to express their views about some topics in English
II Teaching Material
Listen to This: 1 Lesson Nine
III Teaching Aids Language Lab
IV Teaching Procedures 1.Warm-up: Let several students to say their prepared mini-talk in English in front of their classmates
Correct their mistakes in grammar or pronunciations
2.Listening-centered Activities Do the listening exercises one by one in Lesson Nine
Vocabulary
Explain some new words and expressions they may don’t know Section One
Dialogues(1-15)Section Two
A.An Invitation to a Volleyball Match
B.Telephone Conversation C.Monologues(1-3)Section Three Dictation
To choose some students to give their answers after each section Then correct the their answers
Finally let the students listen to the tape one more time after every section.3.Activities Let students to repeat what they have heard one dialogue by one dialogue.Find a topic and let students give their views on the topic.With this activity, we can practice students’ skills of listening at the same time practice their skills of speaking as well.4.Homework Let the students themselves to find some listening material to practice their skills of English listening after class.Lesson Ten I Teaching Aims: To answer the questions simply in their own words after listening To know how to order in English in a hotel or a restaurant
II Teaching Material
Listen to This: 1 Lesson Ten
III Teaching Aids Language Lab
IV Teaching Procedures 1.Warm-up: Let several students to say their prepared mini-talk in English in front of their classmates
Correct their mistakes in grammar or pronunciations
2.Listening-centered Activities Do the listening exercises one by one in Lesson Ten
Vocabulary
Explain some new words and expressions they may don’t know Section One
Dialogues(1-5)
Hotel English Section Two
A.Discussion
B.Forum Section Three Spot Dictations(1-2)
To choose some students to give their answers after each section Then correct the their answers
Finally let the students listen to the tape one more time after every section.3.Activities Let students to repeat what they have heard one dialogue by one dialogue.Find a topic and let students give their views on the topic.With this activity, we can practice students’ skills of listening at the same time practice their skills of speaking as well.4.Homework Let the students themselves to find some listening material to practice their skills of English listening after class.Lesson Eleven I Teaching Aims: To answer the questions simply in their own words after listening To know how to order in English in a hotel or a restaurant
II Teaching Material
Listen to This: 1 Lesson Eleven
III Teaching Aids Language Lab
IV Teaching Procedures 1.Warm-up: Let several students to say their prepared mini-talk in English in front of their classmates
Correct their mistakes in grammar or pronunciations
2.Listening-centered Activities Do the listening exercises one by one in Lesson Eleven Vocabulary
Explain some new words and expressions they may don’t know Section One
Dialogues(1-6)
Restaurant English Dialogues(1-3)Section Two
A.Telephone Conversation B.Discussion
C.Monologue
D.Music or Money Section Three Dictations(1-2)
To choose some students to give their answers after each section Then correct the their answers
Finally let the students listen to the tape one more time after every section.3.Activities Let students to repeat what they have heard one dialogue by one dialogue.Find a topic and let students give their views on the topic.With this activity, we can practice students’ skills of listening at the same time practice their skills of speaking as well.4.Homework Let the students themselves to find some listening material to practice their skills of English listening after class.Lesson Twelve I Teaching Aims: To answer the questions simply in their own words after listening To know how to order in English in a hotel or a restaurant
II Teaching Material
Listen to This: 1 Lesson Twelve
III Teaching Aids Language Lab
IV Teaching Procedures 1.Warm-up: Let several students to say their prepared mini-talk in English in front of their classmates
Correct their mistakes in grammar or pronunciations
2.Listening-centered Activities Do the listening exercises one by one in Lesson Twelve Vocabulary
Explain some new words and expressions they may don’t know Section One
Dialogues(1-6)
Restaurant English Dialogues(1-3)Section Two
A.Description
B.Conversation
C.A Party Section Three Dictations(1-5)
To choose some students to give their answers after each section Then correct the their answers
Finally let the students listen to the tape one more time after every section.3.Activities Let students to repeat what they have heard one dialogue by one dialogue.Find a topic and let students give their views on the topic.With this activity, we can practice students’ skills of listening at the same time practice their skills of speaking as well.4.Homework Let the students themselves to find some listening material to practice their skills of English listening after class.Lesson Thirteen I Teaching Aims: To answer the questions simply in their own words after listening To know how to order in English in a hotel or a restaurant
II Teaching Material
Listen to This: 1 Lesson Thirteen
III Teaching Aids Language Lab
IV Teaching Procedures 1.Warm-up: Let several students to say their prepared mini-talk in English in front of their classmates
Correct their mistakes in grammar or pronunciations
2.Listening-centered Activities Do the listening exercises one by one in Lesson Thirteen Vocabulary
Explain some new words and expressions they may don’t know Section One
Dialogues(1-4)
Restaurant English Dialogues(1-3)Section Two
A.Discussing Past Events
B.Telephone Conversation
C.Conversation at Perfect Partners Ltd.Section Three Dictations A Letter
To choose some students to give their answers after each section Then correct the their answers
Finally let the students listen to the tape one more time after every section.3.Activities Let students to repeat what they have heard one dialogue by one dialogue.Find a topic and let students give their views on the topic.With this activity, we can practice students’ skills of listening at the same time practice their skills of speaking as well.4.Homework Let the students themselves to find some listening material to practice their skills of English listening after class.Lesson Fourteen I Teaching Aims: To answer the questions simply in their own words after listening To be familiar with telephone conversation and conversation in a shop
II Teaching Material
Listen to This: 1 Lesson Fourteen
III Teaching Aids Language Lab
IV Teaching Procedures 1.Warm-up: Let several students to say their prepared mini-talk in English in front of their classmates
Correct their mistakes in grammar or pronunciations
2.Listening-centered Activities Do the listening exercises one by one in Lesson Fourteen Vocabulary
Explain some new words and expressions they may don’t know Section One
Dialogues(1-8)
Section Two
A.Telephone Conversation(1-3)B.Shopping Section Three Dictation
To choose some students to give their answers after each section Then correct the their answers
Finally let the students listen to the tape one more time after every section.3.Activities Let students to repeat what they have heard one dialogue by one dialogue.Find a topic and let students give their views on the topic.With this activity, we can practice students’ skills of listening at the same time practice their skills of speaking as well.4.Homework Let the students themselves to find some listening material to practice their skills of English listening after class.Lesson Fifteen I Teaching Aims: To answer the questions simply in their own words after listening To know about some conversations in a restaurant
II Teaching Material
Listen to This: 1 Lesson Fifteen
III Teaching Aids Language Lab
IV Teaching Procedures 1.Warm-up: Let several students to say their prepared mini-talk in English in front of their classmates
Correct their mistakes in grammar or pronunciations
2.Listening-centered Activities Do the listening exercises one by one in Lesson Fifteen Vocabulary
Explain some new words and expressions they may don’t know Section One
Dialogues(1-9)
Section Two
A.Quick Lunch
B.Dinner C.Interview D.Why Can’t I
Do What I Like? Section Three Dictation To choose some students to give their answers after each section Then correct the their answers
Finally let the students listen to the tape one more time after every section.3.Activities Let students to repeat what they have heard one dialogue by one dialogue.Find a topic and let students give their views on the topic.With this activity, we can practice students’ skills of listening at the same time practice their skills of speaking as well.4.Homework Let the students themselves to find some listening material to practice their skills of English listening after class.18 19
第五篇：26.在饭店购物中心-酒店英语900句
891.Good morning，sir.What can I do for you？
早上好，先生，我能帮您吗？
892.Are you being attended to？
有人接待您了吗？
893.It is sold by the yard by a package.这个按码记价出售。
894.Sorry，it’s out of stock.对不起，卖完了。
895.What size and color do you take，sir？How about this one？ 先生，您穿几号的鞋，要什么颜色？这双怎么样？
896.How about this color and this size？How do you like this one？ 这种颜色、尺寸怎么样？您看这个怎么样？
897.You look lovely in this overcoat.您穿这件外套真漂亮。
898.Here is your charge，sir，thank you and here is your receipt.这是找您的钱，先生，谢谢，这是您的收据。
899.We are open from 9am to 9pm every Monday to Saturday.我们每周一到每周六开门时间式早上9点至晚上9点。
900.It’s my pleasure，good-bye.Have a nice day.很乐意为您效劳，再见。祝您愉快。
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