2015年山东省职业院校技能大赛高职组“现代酒店服务”项目命题

第一篇：2015年山东省职业院校技能大赛高职组“现代酒店服务”项目命题

2015年山东省职业院校技能大赛 高职组“现代酒店服务”项目竞赛命题

一、竞赛命题题目 题目1：商务客人

某咖啡公司总裁一行到某地考察并计划开拓市场，当地某知名企业非常有兴趣进行合作，该企业为其在某酒店预订了房间，并计划在酒店的中餐厅和西餐厅宴请该总裁和他的助手（中餐宴请共10人，西餐宴请共6人），请针对此次入住和宴请设计接待方案。

题目2：旅游客人

德国某高校历史文化专业部分师生来到中国某城市进行有关中国传统文化的专题研究，入住某酒店后，当地文化部门在此酒店宴请部分师生（中餐宴请共10人，西餐宴请共6人），请针对此次入住和宴请设计接待方案。

题目3：休闲度假客人

马先生获得公司奖励的家庭度假游，他带领妻子和5岁的儿子来到某地度假，入住某酒店，朋友为了表示欢迎之情，在酒店的中餐厅和西餐厅进行宴请（中餐宴请共10人，西餐宴请共6人），请针对此次入住和宴请设计入住和宴请接待方案。

题目4：会议客人

某汽车集团是你所工作的某五星级酒店的协议客户，该集团决定在你酒店在酒店入住，同时举行年终总结大会，宴请和嘉奖集团先进个人和销售能手。（中餐宴请共10人，西餐宴请共6人），请针对此次入住和宴请设计接待方案。

二、竞赛说明

1．各参赛队根据所抽取的题目设计符合主题的前厅、中餐、西餐以及客房接待方案，对方案进行阐述，并实施中餐宴会摆台、西餐宴会摆台、中式铺床以及夜床比赛项目。

2．竞赛项目共分为四个部分：第一部分是接待方案设计、阐述及答疑。参赛队根据所抽取题目设计接待方案，该工作在各自校内完成，并于正式比赛前一天，上交电子版及打印版；赛时，各参赛队以PPT的方式对方案展开阐述，裁判进行提问，选手予以答辩，阐述方案时间总共为7-12分钟，选手答辩时间3分钟；第二部分是方案实施阶段，根据接待方案的设计，进行客房中式铺床、夜床、中餐宴会摆台、西餐宴会摆台项目的比赛；第三部分是英语口语测试，该项比赛穿插进行，选手在现场抽选试题，进行对话交流；第四部分是行业应知应会测试，该项比赛在正式比赛前一晚进行，请选手自备2B铅笔。

三、竞赛要求

1．根据国家旅游局颁布的《旅游饭店的星级划分与评定》以及《星级饭店访查规范》，接待方案要做到全面、规范、符合行业实际。

2．方案阐述阶段要求参赛选手能够正确流利的将接待方案阐述出来，并能够灵活应答评委的提问，能反映出酒店服务人员的专业能力和职业素养。

3．英语测试部分是测验参赛选手的英语沟通能力，要能准确理解客人的诉求，能够熟练运用英语交流。英语比赛采用考官与选手问答的形式。每位选手考试时间约为5分钟，每人需回答六个问题，其中中译英、英译中各两个，情景对话一个，专业知识问答一个。

4．方案实施阶段主要反映了参赛选手的专业技能，按照全国旅游院校饭店服务技能大赛的标准执行，同时能根据客人类型和特点在客房夜床、中餐宴会摆台和西餐宴会摆台项目中进行针对性的设计。

5．参赛选手的仪容仪表要符合星级酒店从业人员的岗位要求。

第二篇：山东省职业院校技能大赛高职组“现代酒店服务”赛项英语口语测试参考题

2014年山东省职业院校技能大赛 高职组“现代酒店服务”赛项英语口语参考题

【客房服务】

题型一 中译英

1．您希望我们什么时候为您打扫房间呢？ What time would you like us to clean your room? 2．枕套脏了，我可以为你更换吗？

The pillowcases are dirty.Could I change them for you? 3．如果您着急，我们有2小时的加急洗衣服务。

If you are in a hurry, we have a two-hour express laundry service.4．我们可以在4小时内送回您的洗衣，加收50%的额外费用。

We can deliver your laundry within 4 hours at a 50% extra charge./ We can deliver your laundry within 4 hours, but we charge 50% more.5．我们提供不同种类的服务，如水洗、干洗、熨和缝补。

We have different services such as washing, dry-cleaning, ironing and mending.6．您需要我什么时候打扫房间。

When would you like me to clean your room? 7.能派人来修理一下窗户吗？

Could you get a repairman to fix the window? 8．2135房间的浴缸坏了，请派人来修理一下好吗？

The bath tub in Room 2135 is out of order/service, Could you please send someone to repair/fix it? 9．水龙头一晚上都在滴水。

The water tap was dripping all night long.10.我想要一个转换插头。

I would like to have an adaptor/ I need an adaptor.11.这是1105房间，请送一个电熨斗。

This is Room 1105，Can you send me an iron, please? 12.我房间的电视图象不清楚。

The TV set in my room doesn’t give clear pictures.13.请接受我代表酒店向您道歉。

Please accept my apology on behalf of the hotel.14.在房间上网是免费的。

We have free internet service./ You can use internet in the room for free.15.这个房间是海景房。

The room enjoys the ocean/sea view.16.这是您房间的钥匙。我们的行李员会带您去房间。This is your room key.Our bellboy will show you to your room.17.酒店为客人提供免费的擦鞋服务。

The hotel provides free shoe shining service for its guests.18.这项服务怎么收费？ What’s the rate of this service? 19.托儿服务每小时收费20元，最低从4小时开始计费。

The baby-sitting service charges 20yuan per hour, with a minimum of 4 hours.20.这里有三种治疗胃痛的药，需要我给您读一下说明吗？

Here are three kinds of medicines for stomachache.Would you like me to read the instructions to you? 题型二 英译中

1．I would like to store my laptop in one of your safe-deposit boxes.我想把我的笔记本电脑存放在酒店的保险柜里。

2．Good evening.May I do the turn-down service for you now? 现在可以为您开夜床吗？

3．May I vacuum the blanket for you now? 我可以为地毯吸尘吗？

4．When would you like me to turn on the lights for you? 什么时候能为您把灯打开吗？

5．I just had a bath and it is a mess in the bathroom.Could you clean the bathroom a little? 我刚洗过澡，浴室里乱糟糟的，你能稍微收拾一下浴室吗？ 6．May I remove the things on your desk so that I can dust it? 我可以移动您桌子上的物品以便清扫书桌么？ 7．Can I have some more juice for the mini-bar? 可以在迷你吧里多放点果汁吗？

8．Do you prefer your laundry by express service or returned on the same day? 您是要快洗服务还是当日取？

9．The indemnity shall not exceed ten times of the laundry charge.赔偿金额最高不超过洗衣费的十倍。

10．It takes time to repair the air-conditioner in your room.I’m afraid you have to change to another room.修理您房间的空调需要一些时间，恐怕您得换个房间了。11．I’ll have a maintenance man come in and look into it.我叫一名维修工人来看一下。

12．I am sorry to disturb you.I’m here to fix the shower.对不起，打扰了。我来修淋浴器。

13．Please deposit your money, jewels and other valuables in the hotel safe.请将您的现金、珠宝和其他贵重物品寄存在酒店的保险箱内。

14．Please keep your room key with you all the time in case you need it when you sign your bills.请将房间钥匙随时带在身边，以防签单时要用。15．Sorry to have caused you so much trouble.很抱歉给您带来这么多麻烦。

16．I assure you it will never happen again.我向您保证，这类事情以后不会再发生了。

17．If you have any problems or requests, please don’t hesitate to let us know.如果您有问题，请随时找我们。18．Wish you a pleasant stay with us!希望您在我们饭店的这段时间生活愉快！

19．This is Lost and Found.We’ve found your cell phone.这里是失物招领处，我们找到了您的手机。

20．My husband and I want to go out this evening.Can you look after the baby for us? 我和我丈夫今晚要出去，你能帮我照看一下我们的孩子吗？ 题型三 情景对话

1.If the guest wants to make an international call, how would you tell him? Dial 9(or other number)first and then your country code, city code and the number you want.And the call will be charged.2.If the guest comes to you and says he/she can not open the door, what would you do?

I would check the guest’s ID, and confirm it with the front office.If he is the right guest of the room, I will change his key for a new one, or open the door for him.If there is something wrong with the door, I will ask maintenance to fix it.3.If the guest asks for an extra bed in his / her room.What would you sa（Certainly, sir / madam.But I’ll have to get permission of the Front Office./ But I’ll have to contact the Front Office first.）

4.When you are going to clean the room for the guest, and the guest tells you it is not convenient for him now, what would you do?

I’ll ask the guest when it will be convenient and note it down in the logbook.5.If the guest complains that his laundry has been delayed.What would you say to him? I would check it right away./ “We’ll check if your laundry has come back.” / “We made a mistake while delivering your shirt.We’re very sorry for the inconvenience.” / “We do apologize for causing you so much inconvenience.” 6.If the guest calls the housekeeping service center, and says it is very cold in his / her room, how would you do? I’ll tell the guest there is a blanket or quilt in the closet, I’ll send him/her an extra blanket or quilt, or I will inform the maintenance department to see if there is anything wrong with the air conditioner.7.When a guest calls to borrow a transformer for her iron but you don’t have one.What would you say? I’m sorry, we don’t have transformers.But if you want to iron your clothes, you can call for the laundry service.I am sure they will do it for you.8.If the guest calls the service center and says the bulb in his room is broken, what would you do?

I’ll apologize to the guest and tell him/her the electrician will be there soon.9.How would you introduce your guestroom to the guest?

I would tell the guest about the equipment, the views, the service guide, and security of the guestroom.10.If the guest comes to tell you that his room is smoky and he wants to change

it，but you do not have another room available, how do you solve the problem?

I would first apologize for it and explain the situation to him and help him get rid of the smell by opening the window and cleaning the air.【中餐宴会摆台】

题型一 中译英

1.下午好，这里是花园餐厅。请问有什么可以为您效劳？

Good afternoon.This is Garden Restaurant.What can I do for you, please? 2.我们恭候您的光临。We look forward to seeing you.3.请跟我来好吗？

Would you please come with me? / Please follow me.4.那里有一张四人用餐的桌子。您喜欢吗？ There’s a table for four over there.Would you like it? 5.我们给您留了张非吸烟区的桌子。

We have a table in the non-smoking area reserved for you.6.对不起，靠近窗户的座位全都有人了。I’m sorry.The tables by the window are all occupied.7.餐厅现在已经客满。您可以稍等约20分钟好吗？

The restaurant is full now.Could you please wait for about 20 minutes? 8.您的餐桌已经布置好了，这边请。Your table is ready, this way, please.9.先生，这是您的菜单。请慢慢挑选。服务员一会儿过来为您点餐。Here is the menu, sir.Please take your time.The waiter/waitress will be here to take your order soon.10.希望您用餐愉快。Please enjoy your meal.11.先生，可以点菜了吗？

Excuse me, sir.May I take your order now? 12.能不能简单给我们介绍一下中国菜？

Could you give us a brief description of the Chinese food? 13.您点的菜很快就好了。Your meal will be ready soon.14.汤已经准备好了，请慢用。The soup is ready, please enjoy it.15.请问您打算用什么方式结账？

How would you like to pay for the meal / make the payment / settle the bill? 16.让您久等了，先生。这是您的账单，您要核对一下吗？ Thank you for waiting, sir.Here is your bill.Would you like to check it? 17.很抱歉，请稍等。我会尽快给您上菜。

I’m really sorry.Please wait a moment.I’ll fetch it for you as soon as possible.18.您需要把菜分一下吗？

Excuse me, sir / madam.May I separate the dish for you? 19.全部的菜已经上齐了，接下来还有点心。This is the complete course.There is dessert to follow.20.我们给你带来了这么多麻烦，为了表达歉意，特为您提供免费甜点。To express our regret for all the trouble, we offer you a complimentary dessert.题型二 英译中

1.Which would you like better, a table in the hall or a private room? 您希望订大厅的位置还是单独的包房？

2.I am very sorry, sir.All the tables are reserved until 7 p.m.Would 7 o’clock be all right?

非常抱歉，先生。七点之前的餐桌全部预订出去了。七点钟有空桌，可以吗？ 3.We will have you seated as soon as we get a table available.一有空桌，我们就安排你们坐下。4.We will show you to the non-smoking area.我们给您换到非吸烟区。

5.Would you like a table by the window? 您喜欢坐靠窗的位置吗？

6.What kind of cuisine do you serve in your restaurant? 你们都有些什么风味的菜？

7.It looks good, smells good and tastes good.这道菜色、香、味俱全。

8.The minimum charge for a private room is 200 Yuan per person.包间的最低人均消费是200元。

9.Would you like to have table d’hote, or a la carte? 您是选套餐，还是零点呢？ 10.Please take care of your valuables.请看管好您的贵重物品。

11.Excuse me, sir.Would you mind sharing the table with other guests? 打扰一下，先生，请问您是否介意和其他客人同桌呢？ 12.Would you please add one more chair to our table? 请给我们加把椅子好吗？ 13.Let’s go Dutch this time.我们这次各付各的账吧。

14.Could you make out two separated bills for me？ 可以给我分开两张账单吗？

15.You have got a 10% discount for your Visa Card.您使用维萨信用卡结账可以享受9折优惠。16.May I have a print of your credit card?

能不能刷一下您的信用卡？ 17.Here is your card and invoice.这是您的信用卡和发票。

18.Can you tell me/describe what happened in details? 您能告诉我事情的详细经过吗？

19.Sorry to having kept you waiting.I’ll see to it right away.让您久等，抱歉。我马上去处理。

20.Here are some complimentary vouchers for you.You can pay with them next time when you have dinner in our restaurant.我们有一些赠券送给您，下次您在我们餐厅用餐时可以使用。题型三 情景对话

1.If the guest wants to have something that your restaurant doesn’t have, what would you say to him? Sorry sir.This is not available in our restaurant.But may I suggest some...? 2.When a guest calls to reserve a private room for dinner, what information do you have to get?

I have to know the date and time for the reservation, the number of people, and any other special requirements.3.If a guest calls to reserve a table at 7 p.m., but there isn’t any available，what would you say? I’m sorry，our restaurant is fully booked at the moment.Would you mind changing your time? Tables will be available at 7:30.And we offer free drinks after 8:00 p.m.4.What would you say to the guest if you want to confirm his/her reservation?

May I confirm your reservation, sir/madam? And then repeat the time, the number of people, requirements on the tables and dishes.5.If the guest complains that the dish is not fresh, how would you do? I would apologize to the guest, find out the reason, and change the dish or give him a discount according to the situation.6.If a guest who sits near the air-conditioner feels cold in your restaurant and asks you to turn down the air-conditioner, what will you do? I’ll bring him / her a blanket to keep warm.Or ask him / her if he / she could change to another seat far away from the air-conditioner.7.If the guest wants to order some wine, but it seems that he /she is under 18 years old, what will you do then?

According to the law, only adults are allowed to drink spirits or dine in the bar, if I am not sure about his / her age, I’ll ask in this way, “My I see your identification?”.If he / she is under 18(years of age), I’ll advice him / her to order some soft drinks or juice instead.8.If the guest complains that there is a mistake in his bill.What will you say then?

I’ll check it with the department concerned.I would say, “Would you mind waiting for a minute?/ Sorry, I’ll ask the cashier to check it up again.9.When handling the reservation of a banquet, what information should you get from the guests? I should make sure of the name of the company or organization , the expected number of people or tables needed, the time, menu and budget for the banquet, the way how to arrange the table or seats and how to decorate the banquet hall, the guest’s special requests and the way of payment.Finally, I should ask the guest to hand in some deposit to secure the reservation in advance.10.When the guest finishes his dinner, and you want to know his suggestion, what would you say?

I would ask the guest whether he has enjoyed the dinner or whether there is anything the hotel can do to improve.【西餐宴会摆台】

题型一 中译英 1.先生，这是甜品餐牌，服务员一会儿过来为您点餐。

Here is the dessert menu, sir.The waiter will be here to take your order.2.您要不要试试我们的自助餐呢？ Would you like to try our buffet dinner? 3.主菜吃什么？

What would you like for your main course? 4.主菜配什么吃？

What would you like to go with your main course? 5.今天的特色菜是烤羊腿。Today’s special is the roast leg of lamb.6.您点的鸡蛋是不是只煎一面，蛋黄朝上？ Would you like your fried eggs sunny-side up? 7.您的牛排配什么汁呢？

Which sauce would you like for your steak? 8.这道菜是供四人用的。This dish is for four people.9.您想尝尝我们的招牌菜吗？ Would you like to try our house specials? 10.您会喜欢的。味道很好。I’m sure you’ll like it.It is delicious.11.您喜欢那种口味，甜的还是辣的？ Which flavor would you prefer, sweet or chili? 12.对不起，蔬菜色拉已经卖完了。I’m afraid the vegetable salad is sold out.13.您试一下其他的菜好吗？ Would you like to try something else? 14.对不起先生，您换点别的可以吗？ I’m sorry, sir.Do you mind trying something else? 15.现在可以上菜了吗？ May I serve it to you now? 16.先生，您的牛排，色拉和红酒。请慢用。Your steak、salad and wine, sir.Please enjoy them.17.您要来点甜品吗？ Would you like some dessert? 18.您喜欢喝什么咖啡？ What brand coffee would you like? 19.先生，是否计入房账？

Would you like to charge this to your room, sir? 20.您要分开结账还是一起结账？

Would you like to have bills separated or a single bill?

题型二 英译中

1.I’d like to change my reservation from 6:30 p.m.to 7:30 p.m.我想把预订从晚上6点半改到7点半。

2.Here is the menu and the wine list.Would you like to order an aperitif? 这是菜单和酒水单。您要先来点开胃酒吗？ 3.Have you decided on anything, Madam? 太太，您决定点什么菜了吗？ 4.Do you fancy a starter? 你们喜欢来点餐前小吃吗？

5.How would you like your fish cooked? 您希望您的鱼怎么烧？

6.What would you like to go with your steak? 您的牛排配什么菜呢？

7.You have ordered two main dishes.Would you like it served together or separately?

您点了两道主菜，请问是需要一起上，还是分开上呢？

8.I'm sorry.Our sirloin steak is sold out.Would you like to try our beef tenderloin? It is also very good.对不起，我们的西冷扒卖完了，尝尝我们的牛柳，好吗？那也一样美味。9.You can try our new Thai style food.您可以尝试一下我们新推出的泰国菜。

10.We have buffet.You can have all you want for 40 dollars.我们有自助餐供应，付40元就可以得到您想要的东西。11.We have clear soup and cream soup at your choice.我们有清汤和奶油汤供您选择。

12.Please bring me two slices of bread and butter with the soup.上汤的时候请给我两片面包和黄油。

13.Would you like a bottle of white wine to go with your lobster? 您要不要来一瓶白葡萄酒来配龙虾呢？ 14.Do you have vegetarian dishes? 你们有素菜吗？

15.The dish is very hot.Please be careful.这道菜很烫，请小心。

16.Could you give me some more napkins, some sweet-and-sour sauce and pepper?

请多给我几张纸巾和一些甜酸酱及胡椒。17.By the way, what is this under the chopsticks? 顺便问一下，筷子底下的东西是什么？ 18.Would you like to see our cake selections? 您要看看我们蛋糕的种类吗？ 19.I’d like a cup of black coffee.我要一杯清咖啡。

20.I can offer you some oyster soup as compliments of the chef.我可以向您免费提供一些牡蛎汤，算是厨师的一点心意。题型三 情景对话

1.When the guest orders the beefsteak, what do you have to pay attention to? I will pay attention to how the guest likes it done ：well done or rare and what kind of sauce or dishes the guest wants to go with the steak.2.If you find that the guest leaves the restaurant without paying his bill, what would you do? I would go and politely tell him that he has forgotten to pay his bill.3.If the guest takes out his cigarette and starts smoking in a non-smoking area in the restaurant, what would you do?

I would go to him and politely tell him that this is a non-smoking area and ask him to stop smoking or to smoke in the smoking area.4.While you are on duty, what would you say if the guest invites you for a drink?

I would tell him that I am working.So I’m not supposed to accept the guest’s invitation.But I would thank him all the same.5.If a guest is in a hurry to work in the morning, what kind of breakfast would you recommend to him /her? I’ll advice him /her to have continental breakfast, as it is simple and quick.6.If you want to clear the plates for the guest at dinner, what would you say? May I remove the plates ? / May I take your plates? / May I clear the table for you? 7.If the guest complains about waiting for a long time, what would you say? Sorry to have kept you waiting.I’ll check it right away./ I’m sorry, sir.We are short of help today.Would you like to have a drink first? 8.If you learn that the guest would leave the hotel very early next morning.What suggestion would you give him?

I would suggest having his bills paid in the night in case there is a hurry the next morning.9.If a guest is having his last dish, but he finds it is different from what he has ordered，what would you say?

“I'm sorry to hear that.This is quite unusual.I will look into the matter at once.Would you like to have a new one or change to another dish?”

10.If a guest complains the steak is underdone, what would you say?

“I'm sorry.I'll change it for you immediately.There will be no charge for it./I'll return it to the chef and cook it again.”

第三篇：全国职业院校技能大赛高职组导游服务大赛

全国职业院校技能大赛高职组导游服务大赛

综合知识测试题

一．简答题

1.“八卦”分别代表的含义？ 2.海岸地貌是怎样形成的？ 3.请说出日、月蚀的发生条件。4.苏州四大园林指的是哪几处园林？ 5.韦驮简介。6.沈阳故宫简介。

7.中国现存著名的楼阁有哪些？ 8.少林寺简介。9.景德镇瓷器简介。10.王老吉简介。

11.地陪欢迎词包括哪些基本内容？

12.简述地陪抵达景点后的导游服务工作内容。13.全陪应如何做好旅游团入住饭店的服务？ 14.当旅游团发生治安事故时，导游员应如何处理？ 15.当旅游团发生火灾事故时，导游员应如何处理？ 16.地陪应如何做好计划内文娱活动的导游服务工作？

17.遇到不可抗力而造成旅游计划的被迫改变，导游员应采取哪些措施？ 18.导游讲解语言的运用应注意哪些方面？

19.导游讲解方法是导游艺术的重要组成部分。请列举8 种导游讲解方法。20.在正式的宴会厅内安排桌次时，要注意哪些原则？

二．案例分析题

1.王先生欲报名参加某旅行社的西藏旅游团，在咨询时旅行社提供给王先生一张宣传单，看到宣传单上写明住宿标准为三星级饭店时，王先生决定参团。随后旅行社拿出合同请王先生签字，王先生没有仔细阅读合同就签了字。到达拉萨后，王先生发现其入住的并不是三星级饭店，而是普通的经济型饭店。王先生遂电话至旅行社核实，旅行社回复称，合同上写明该团住宿标准为经济型饭店，旅行社没有违反合同约定。试分析该案例中涉及的法律问题。

2.2011年3月7日，西安某旅行社在杨凌示范区工商局注册，工商执照登记名称为“西安某旅行社杨凌高新区营业部”，未向杨凌示范区旅游局备案经营旅游业务。2011年6月22日，西安某旅行社“杨凌营业部”更名为西安某旅行社“杨凌分社”。期间，杨凌示范区旅游局多次要求该分社提供备案资料，但该分社一直未予备案。试分析该案例中涉及的法律问题。

3.8月9日，泰国都市航空公司由普吉飞香港的E8256航班因机况原因被泰国航空管理当局禁止起飞，造成9日、10日、11日准备赴香港的近300名中国旅游者滞留普吉岛。经中国驻泰国领事人员协调，泰国都市航空公司向滞留旅游者提供了饮水、餐食及住宿。到12日，已有部分旅游者自行购票回国。13日，普吉府旅游体育局协调安排滞留旅游者226人分两批赴曼谷，目前两批旅游者已在曼谷入住，将安排分批回国，费用由都市航空公司承担。经了解，泰国都市航空公司是一家小型航空公司，主要经营廉价航空业务，抗风险能力较弱。试分析该案例中涉及的法律问题。

4.某旅游团按计划乘XX航班于8月8日14：20飞抵S市。地陪小王提前30分钟到机场迎接。航班准时到达，小王却未接到客人。小王应如何处理这一事故？ 5.地陪小夏接待一个45人的旅游团，按计划该团将乘16：45的火车赴S市。午饭后旅游者出完行李，小夏在14：30将全团带到市中心广场并宣布：“请大家在广场自由活动或购物1小时。”于是旅游者纷纷走散。1小时后只有38人返回，待最后几位客人返回时，已是16：10，旅游车匆匆驶至车站，火车早已离站。请分析事故原因及应对措施。

第四篇：2018年全国职业院校技能大赛高职组

2018年全国职业院校技能大赛高职组 “互联网+国际贸易综合技能”赛项

外贸跟单能力模块赛题（9）

系统给定一笔已签订完成的出口业务合同和一笔已签订完成的进口业务合同，选手需完成这两笔业务的单证制作及业务履约的全部流程。

业务背景资料：

贸易国家：美国、德国 贸易术语：FOB 支付方式：D/A 运输方式：海运

一、出口业务部分

1.缮制出口业务中的各种外贸单证，具体如下：

（1）商业发票（2）装箱单（3）国际海运委托书

（4）出境货物报检单（根据商品监管条件以及合同所选商检证书判断是否需要填写）（5）一般原产地证/普惠制产地证（6）出口货物报关单（7）托收委托书（8）汇票 2.完成出口业务流程，具体如下：

（1）订舱（2）购货

（3）出口报检（根据商品监管条件以及合同所选商检证书判断是否需要办理）（4）申请产地证（5）送货（6）出口报关（7）取回提单（8）通知装运（9）交单

（10）国际收支网上申报

（11）申请出口退税（根据商品退税率，判断是否需要办理）

二、进口业务部分

1.缮制进口业务中的各种外贸单证，具体如下：

（1）投保单

（2）对外付款/承兑通知书（3）境内汇款申请书

（4）入境货物报检单（根据商品监管条件判断是否需要填写）（5）进口货物报关单

2.完成进口业务流程，具体如下：

（1）指定外运公司（2）办理保险（3）承兑（4）取回单据（5）支付运费（6）取提货单

（7）进口报检（根据商品监管条件判断是否需要办理）（8）进口报关（9）缴税（10）提货（11）汇票到期付款（12）外汇监测系统网上申报

三、外贸单证模板

1.出口单证模板

（1）商业发票

（2）装箱单

（3）国际海运委托书

（4）出境货物报检单

（5）一般原产地证/普惠制产地证

（6）出口货物报关单

（7）托收委托书

（8）汇票

2.进口单证模板

（1）投保单

（2）对外付款/承兑通知书

（3）境内汇款申请书（4）入境货物报检单

（5）进口货物报关单

第五篇：2012年安徽省职业院校技能大赛高职组方案

皖教秘高〔2012〕12号

各高职院校：

为贯彻落实教育规划纲要，深入推进高教强省建设和职业教育大省建设，进一步深化全省职业院校教育教学改革，切实加强技能人才的培养,提升高职院校学生职业技能，根据《关于建立全省职业院校技能大赛制度的意见》（教职成〔2009〕9号），省教育厅、省经济和信息化委员会、省财政厅、省人力资源和社会保障厅决定共同举办2012年安徽省职业院校技能大赛（以下简称“大赛”）。现将《2012年安徽省职业院校技能大赛（高职组）方案》印发给你们，并就有关事项通知如下：

一、为加强对技能大赛的领导，全面提升技能大赛质量，大赛组委会将邀请有关专业教育教学和行业领域的专家组成专业委员会进行点评，并组织有关高职院校现场观摩。请各地各校认真组织好参赛工作。

二、高职院校经校内选拔后以校为代表队直接参加省大赛。

三、各地各校要以技能大赛为契机，加强学校实训基地建设，不断深化教学改革，特别要注重加强学生专业技能训练。技能训练和比赛过程中要加强纪律和安全教育，要求师生规范操作，确保安全，保证本次大赛顺利进行。大赛期间，学校要为选手和指导老师购买意外伤害保险和医疗保险。

四、大赛通知、相关附件、比赛规程、大赛动态将在安徽高教网（http://）“技能大赛”专题栏目及时发布。各有关高职院校应充分利用网络信息平台，加强交流，跟踪比赛动态，提高参赛组织工作的效率和管理水平。

五、各地各校在参赛中如有问题，请及时与省教育厅高教处联系。联系人：朱永国、孙玉，电话：0551-2831868。

2012年安徽省职业院校技能大赛高职组方案

一、大赛宗旨

举办省级职业院校技能大赛，是为了适应产业结构调整对高端技能型人才的需要，培养学生技术创新意识

及能力，充分展示安徽高等职业教育改革发展的丰硕成果，努力营造全社会关心、支持职业教育发展的良好氛围，进一步促进高职院校与行业企业的产教结合，推动高职院校校企合作、工学结合人才培养模式改革，更好地为安徽经济建设和社会发展服务。

省级职业院校技能大赛重在参与交流，同台竞技，共同提高。通过大赛活动，展现职业院校学生良好的精神风貌和娴熟的职业技能。

二、主办和承办单位

大赛由省教育厅、省经济和信息化委员会、省财政厅、省人力资源和社会保障厅等四部门联合主办；高职组大赛项目由安徽职业技术学院、安徽工商职业学院等14所高职院校承办。

三、组织领导

具体见《关于印发2012年安徽省职业院校技能大赛方案的通知》。

四、大赛时间

2012年4月7日-8日。

五、参赛对象

在籍的高职院校学生。

六、大赛项目

（一）高职项目

设测绘勘探、资源环境、电子信息、信息技术、工业控制、交通运输、物流、农林、食品、医药卫生、现代制造、石化、财会、国际贸易、新能源、外语、现代服务等17个专业类别的44个项目。省赛设置的项目全部为国赛项目。

各赛项组织单位可根据预报名情况自行设定各校报名限额，以确保赛事正常进行。赛项不足三个代表队报名的，取消该项目。

1.测绘勘探类技能比赛

比赛项目3个：二等水准测量、测绘计算器编程、数字测图

2.资源环境类技能比赛

比赛项目3个：水环境检测与治理技术、综采电气维修、瓦斯检查

比赛项目3个：电子产品设计及制作、芯片级维修与信息服务、物联网技术应用

4.信息技术类技能比赛

比赛项目2个：计算机网络应用、信息安全管理与评估

5.工业控制类技能比赛

比赛项目3个：自动化生产线安装与调试、智能楼宇安防布线与调试、智能电梯装调与维护

6.交通运输类技能比赛

比赛项目2个：汽车检测与维修、汽车营销

7.物流类技能比赛

比赛项目1个：现代物流储存与配送作业优化设计和实施

8.农林类技能比赛

比赛项目6个：农产品质量安全检测、植物组织培养、园林景观设计、新城疫抗体测定、农机维修、手工制茶

9.食品类技能比赛

比赛项目4个：热菜、面点、冷拼、宴席设计

10.医药卫生类技能比赛

比赛项目2个:护理技能、中药传统技能

11.现代制造类技能比赛

比赛项目3个：产品创新设计与快速成型、数控机床调试与维修、机器人技术应用

12.石化类技能比赛

比赛项目6个：总控、化学检验、仪表维修、检修钳工、橡胶作业、有机合成13.财会类技能比赛

比赛项目1个：会计技能

14.国际贸易类技能比赛

比赛项目1个：报关

比赛项目1个：风光互补发电系统安装调试

16.外语类技能比赛

比赛项目1个：英语口语

17.现代服务类技能比赛

比赛项目2个：服装设计、中餐主体宴会设计

（二）承办项目院校

根据我省高职院校的专业优势、实训条件和前几年参加全国技能大赛获奖情况，经研究，决定由以下学校承办相关项目的竞赛：

1．芜湖职业技术学院承办“芯片级维修与信息服务”、“农产品质量安全检测”、“植物组织培养”、“园林景观设计”、“新城疫抗体测定”、“数控机床调试与维修”、“物联网技术应用”等7个项目；

2.安徽职业技术学院承办“智能楼宇安防布线与调试”、“自动化生产线安装与调试”、“机器人技术应用”、“服装设计”、“总控”、“化学检验”、“仪表维修”、“检修钳工”、“橡胶作业”、“有机合成”等10个项目；3.安徽水利水电职业技术学院承办“二等水准测量”、“测绘计算器编程”、“数字测图”、“水环境监测与治理技术”等4个项目；

4.安徽商贸职业技术学院承办“报关”、“现代物流储存与配送作业优化设计和实施”、“信息安全管理与评估”等3个项目；

5.安徽机电职业技术学院承办“智能电梯装调与维护”、“电子产品设计及制作”、“产品创新设计与快速成型”等3个项目；

6.安徽工商职业学院承办“热菜”、“面点”、“冷拼”、“宴席设计”、“英语口语”、“会计技能”、“中餐主体宴会设计”等7个项目;

7.安徽电气工程职业技术学院承办“风光互补发电系统安装调试”项目；

8.安徽邮电职业技术学院承办“计算机网络应用”项目；

9.安徽医学高等专科学校承办“护理技能”项目；

10.安徽中医药高等专科学校承办“中药传统技能”项目；

11.池州职业技术学院承办“手工制茶”项目；

12.宿州职业技术学院承办“农机维修”项目；

13.安徽汽车职业技术学院承办“汽车营销”、“汽车检测与维修”等2个项目。

14.安徽矿业职业技术学院承办“综采电气维修”、“ 瓦斯检查”等2个项目。

七、大赛报名

本次大赛分为预报名和正式报名。预报名请登录安徽高教网下载预报名表（附件1），填写后在3月8日前将电子版报送ahgzjy@ahedu.gov.cn。正式报名时间为3月22日—25日，各校请登陆安徽高教网高职技能大赛专栏填报。网报期间，允许更改报名信息；超过截止日期，不允许更改。参赛选手参赛时需携带学生证、身份证和选手报名表（附件2）交由赛项组织单位查验。

各院校应指定1名负责人任赛项领队，全权负责参赛事务的组织、协调和领导工作。

八、大赛竞赛规程

各承办高校编写大赛规程等具体信息要密切关注全国职业院校技能大赛官方网站，尽可能将全国职业院校技能大赛各赛项有关信息纳入省赛中。

九、有关费用

大赛不收取参赛费用与报名费用。大赛期间食宿统一安排，费用自理。

十、奖励办法

（一）参赛选手

每个竞赛项目设一、二、三等奖和优秀奖。前三个奖项数量分别按本项目参赛选手人数的10%、20%、30%确定，其余为优秀奖。对于成绩优异者，省教育厅将结合全国大赛要求组织集训，再遴选出参加全国大赛的选手。

(二)指导教师

辅导学生获省级以上大赛等级奖的指导教师，颁发证书，教育和人社部门在职称评定、骨干教师培养、专业带头人遴选和名师评选等方面，同等条件下优先。

（三）省级大赛按各代表队获等级奖的数量统计总分，项目一、二、三等奖分别计5、3、1分，总分前6名的颁发奖牌。承办院校和代表队按一定比例设优秀组织奖。

附件：

1.2012年安徽省职业院校技能大赛预报名表（高职组）

2.2012年安徽省职业院校技能大赛选手报名表（高职组）