饭店职业英语初级教学总结

第一篇：饭店职业英语初级教学总结

饭店职业英语初级教学总结

_______任务型教学在中职饭店专

业英语教学中的探索与实践

一、课程性质与作用

“饭店职业英语课程”是我校旅服管和酒店管理专业的必修课程之一，目的在于帮助酒店和旅服管专业的学生在未来的工作中在遇到外宾时能运用英语进行交流，是一门酒店服务知识和英语知识并重的课程实用性较强的课程。

这门课程的目的是通过理论学习和实践实训，学生能够学习英语语言技能、了解酒店服务的基本理论知识。然后接合模拟和实作训练，从而成为具有从事酒店服务的实际能力、创新能力及团结合作精神的应用型人才。

“饭店职业英语”课程包括理论教学和实践两个环节。

理论教学的主要目的是让学生了解酒店服务的基本背景知识、熟悉从前厅到餐厅一直到康乐中心等各个环节的酒店服务活动，培养学生在酒店运用英语进行酒店服务的能力。

实践实训环节指在校内的进行的酒店服务模拟训练。通过这一系列的实践实训项目，使学生熟悉酒店服务各个环节，掌握酒店服务工作技能技巧、锻炼语言表达能力和工作实践能力。理论和实践互相补充，形成系统的酒店英语课程体系。

二、课程设计的理念

在分析行业需求基础上设定课程的教学目标和教学要求。同时，以教室为教学基地，开展实践学习。本课程的目的不仅仅是让学生了解酒店英语的特有规律、掌握酒店工作用语，还要通过教授英语交际策略，使学生学会学习，为今后的终身学习奠定基础；同时利用多种教学资源，提高学生解决酒店服务工作中所出现的问题的能力。以学生为中心，注重个体差异，为学生自我发展创设机会。

本课程教学活动的安排、评价的方式都遵循“以学习者为中心”的原则，面向全体学生，尊重学生的个体差异，为他们提供多种课堂学习任务和课外实践学习任务，供他们选择，进行个性化的学习；同时，对他们的学习成绩和学习过程进行评价。采用“任务型”课堂教学方法，结合酒店中的体验式学习。课堂采用具有实践性的任务式主题式教学法，以酒店工作内容为主题，创造真实的语言环境，让学生通过完成基于酒店服务程序的各种学习活动，在完成学习任务过程中掌握酒店英语。并且，通过在酒店进行体验式学习，在实践中不断提高职业技能。

三、学生应达到的基本要求：

1． 能在礼宾部用简单的语句对客人进行引客入店,带客入房的对话交流.2． 能在前厅部用简短扼要的语句对客人进行客房的预定,入住和结账离店的服务.3． 能在客房服务部用简短扼要的语句对客人进行房间的卫生打扫,和洗衣服务.4． 能在总机服务部用简短扼要的语句对客人进行叫早服务和留言服务.5． 能在餐饮服务部用简短扼要的语句对客人进行点餐,送餐服务.6． 能在商务中心用简短扼要的语句对客人进行机票预定和会议室选择.四、课程的教学阶段能力第一阶段是对以上6个部门要达到的基本教学目的的话题的教、学、练。能力二阶段（第二学期）为实训课是对常见6个部门要达到的教学话题的模拟实训。

五、评价方式

对饭店职业英语的评价分为阶段性的评价,形成性评价和终结性评价.主要就是通过平时的教学对学生英语学习的通过观察,提问,活动任务,课后作业等形式对学生学习的进行持续性评价.形成性评价是一种过程性评价,贯穿于学习过程的始终.他试图通过改进学习过程来改善学习结果.终结性评价是学期末对学生的表现和能力所作的评价.多以笔试形式,期终口语测试为主.

第二篇：11酒店专饭店英语初级教案原版

《旅游饭店职业英语》初级教案

时间:_______ 班级:_______ 授课教师: ______

Unit One

Ⅰ Content of the Course（教学内容）

Concierge:

Lesson 1 Welcome to Our Hotel

Lesson 2 May I Show You to Your Room Ⅱ Teaching Span（教学时间）

2学时

Ⅲ Teaching Objectives（教学目的）

1.2.3.4.Grasp the sentence patterns in the lesson.Use sentence patterns in working situations.Make situational dialogues fluently Grasp the procedure of concierge

Ⅳ Teaching Focuses and Difficulties(教学重点与难点)

Teaching focuses:

Grasp the sentence patterns.Practice situational dialogues

Teaching difficulties:

Make situational dialogues with the sentence patterns

Ⅴ Instruction Objectives &.Teaching Procedures（教学任务及步骤）

Step One Lead-in（宜慢）Have you ever stayed in a hotel ? How does the doorman/ hostess greet to you? 2 what jobs is the doorman responsible for? Step Two New content Dialogues（宜慢）

1.Read the new words and the patterns after teacher first and then by themselves 2.Answer questions.(1)How to greet the guest and offer the help ? Good morning(before noon)Good afternoon(noon –6 p.m.)Good evening(after 6 p.m.)Hello.May /Can I help you? What can I do for you ? How may I help you?(2)How to express your desire to make a reservation? I would like to reserve a room from….to …please

I’m going to reserve a suite from …to…, please?

I wonder if you could reserve me a single room with bath.Do you have a room free / available from …to …?(3)How to ask for the length of the stay?

How long would you like to stay? How long do you intend to stay? How long will you be staying? Could you tell me your arrival and departure dates? For what dates, please? When for, please?

(4)How to ask for the types of room?

What kind of room would you like, sir?(do you prefer)

What type of rooms would you like?

(5)How to ask for the number of members?

How many people are there in you group/ party?

How many members are there?

(6)How to ask for the method of payment?

How are you going to pay? How will you be settling the account, please?

How would you like to pay?

My company will cover all the expenses.You should pay a deposit of ＄1000 in advance.(7)How to ask and show the desire of revising a reservation?

How would you like to change it? I’ve come to revise the reservation.You mean you’ll cancel your previous reservation? I’d like to upgrade to a suite if one is available.（8）Ask for name, address and telephone number.May I …

Could you tell me your…?

3． Read the dialogues in groups and then role-play.Supplementary Reading（宜快）

Read the passage quickly and then repeat the general ideas.Step Three Exercises（宜慢）

1.Listen to the tape and finish the Exercise one to three

Ⅵ Assignments（作业）

1.Finish Exercise Four Reading Comprehension.2.Preview Unit2.Ⅶ Teaching Postscript(教学后记)

《旅游饭店职业英语》初级教案

时间:_______ 班级:_______ 授课教师: ______

Unit Two

Ⅰ Content of the Course（教学内容）

Front Office:

Lesson 3 What kind of Room Would You Like

Lesson 4 Do You Have a Reservation?

Lesson 5 Your Total Is 588 Dollars Ⅱ Teaching Span（教学时间）

2学时

Ⅲ Teaching Objectives（教学目的）

5.6.7.8.Grasp the sentence patterns in the lesson.Use sentence patterns in working situations.Make situational dialogues fluently Grasp the working procedures

Ⅳ Teaching Focuses and Difficulties(教学重点与难点)

Teaching focuses:

Grasp the sentence patterns.Practice situational dialogues

Teaching difficulties:

Make situational dialogues with the sentence patterns

Ⅴ Instruction Objectives &.Teaching Procedures（教学任务及步骤）

Step One Lead-in（宜慢）

1.Have you ever reserved a room ? tell us your experience.2.Do you know how many types of room there are in the hotel? Classified by decoration: standard room, business room, deluxe room

standard suite, deluxe suite, presidential suite Classified by bed :

single room, double room, twin room, triple room Classified by location: inside room, outside room, corner room，connection room, adjoining room 3.The teacher would invite some students to talk about the basic procedures of receiving room reservation.In the end, the teacher would summarize the students’ answers so as to give them a clearer and better understanding of the basic knowledge of reservation.● Greet the guest ● Ask about reservation information(1)Date of arrival and departure(length of stay)(2)Room types(3)Name, Address and Telephone number(4)The number of the members(5)Method of payment ● Confirm the reservation

Step Two New content Dialogues（宜慢）

1.Read the new words and the patterns after teacher first and then by themselves 2.Answer questions.(1)How to greet the guest and offer the help ? Good morning(before noon)Good afternoon(noon –6 p.m.)Good evening(after 6 p.m.)Hello.May /Can I help you? What can I do for you ? How may I help you?(2)How to express your desire to make a reservation? I would like to reserve a room from….to …please

I’m going to reserve a suite from …to…, please?

I wonder if you could reserve me a single room with bath.Do you have a room free / available from …to …?(3)How to ask for the length of the stay?

How long would you like to stay? How long do you intend to stay? How long will you be staying? Could you tell me your arrival and departure dates? For what dates, please? When for, please?

(4)How to ask for the types of room?

What kind of room would you like, sir?(do you prefer)

What type of rooms would you like?

(5)How to ask for the number of members?

How many people are there in you group/ party?

How many members are there?

(6)How to ask for the method of payment?

How are you going to pay? How will you be settling the account, please?

How would you like to pay?

My company will cover all the expenses.You should pay a deposit of ＄1000 in advance.(7)How to ask and show the desire of revising a reservation?

How would you like to change it? I’ve come to revise the reservation.You mean you’ll cancel your previous reservation? I’d like to upgrade to a suite if one is available.（8）Ask for name, address and telephone number.May I …

Could you tell me your…?

3． Read the dialogues in groups and then role-play.Supplementary Reading（宜快）

Read the passage quickly and then repeat the general ideas.Step Three Exercises（宜慢）

1.Listen to the tape and finish the Exercise one to three

Ⅵ Assignments（作业）

1.Finish Exercise Four Reading Comprehension.2.Preview Unit3.Ⅶ Teaching Postscript(教学后记)

《旅游饭店职业英语》初级教案

时间:_______ 班级:_______ 授课教师: ______

Unit Three

Ⅰ Content of the Course（教学内容）

Housekeeping:

Lesson 6 May I Clean Your Room Now

Lesson 7 We’ll Send Someone to Repair It Right Now

Ⅱ Teaching Span（教学时间）

2学时

Ⅲ Teaching Objectives（教学目的）

9.Grasp the sentence patterns in the lesson.10.Use sentence patterns in working situations.11.Make situational dialogues fluently 12.Grasp the working procedures

Ⅳ Teaching Focuses and Difficulties(教学重点与难点)

Teaching focuses:

Grasp the sentence patterns.Practice situational dialogues

Teaching difficulties:

Make situational dialogues with the sentence patterns

Ⅴ Instruction Objectives &.Teaching Procedures（教学任务及步骤）

Step One Lead-in（宜慢）What are the basic procedures when do the cleaning? a.Knock the door or ring the bell, introduce yourself, express you are sorry to disturb，explain what you are going to do and wait for the response.b.If there is “Do Not Disturb” sign/button, go back in another time.c.If the guest say “sorry, but not now” after your request, you should ask the time when you could come back again.d.If you are going to get off, be sure to let the next clerk know(overnight/day)e.If the guest agreed your cleaning, you should do any work after asking the guest’s agreement.2.What are the exact jobs ?

Clean and wipe the floor or vacuum the carpet, tidy up the bathroom, change the toiletries, Make up bed, replace teacups, quilt mattress, bed sheet , bed spread, pillowcase/ pillowslip 3.What are procedures for repairing work? Step Two New content Dialogues（宜慢）

1.Read the new words and the patterns after teacher first and then by themselves 2.Answer questions.(1)How to introduce yourself?

Housekeeping，(2)How to express your sorry to disturb him /her? I’m sorry to disturb you.(3)How to show your desire to clean the room?

May I come in?

May I clean your room now?

May I tidy up these things on your bed?

(4)If you can’t clean right now, how to ask for the available time?

When do you want me to clean your room?

What time would you like us/me to clean your room?

What time?

What time are you available?

What time would it be convenient?

(5)How to show you’ll tell the next clerk?

Ok, I’ll tell the next clerk/ maid

Ok, I’ll let the overnight /day staff known.(6)How to show something wrong with the facilities?

There is something wrong with…

The faucet is leaking in my room.The water tap can’t be turned off completely.It drips all night long and I can hardly sleep.The toilet doesn’t flush.It’s clogged.The TV picture is wobbly(不稳定)occasionally.… doesn’t work.(7)How to show your apology?

I’m sorry, we’ll send someone/the repairman to repair it right now.Sorry for the trouble

We do apologize for that.3． Read the dialogues in groups and then role-play.Supplementary Reading（宜快）

Read the passage quickly and then repeat the general ideas.Step Three Exercises（宜慢）

1.Listen to the tape and finish the Exercise one to three

Ⅵ Assignments（作业）

1.Finish Exercise Four Reading Comprehension.2.Preview Lesson8and9

Ⅶ Teaching Postscript(教学后记)

《旅游饭店职业英语》初级教案

时间:_______ 班级:_______ 授课教师: ______

Unit Three

Ⅰ Content of the Course（教学内容）

Housekeeping:

Lesson 8 I’ll Pick Up Your Laundry Right Now

Lesson 9 Business Floor Service

Ⅱ Teaching Span（教学时间）

2学时

Ⅲ Teaching Objectives（教学目的）Grasp the sentence patterns in the lesson.2 Use sentence patterns in working situations.3 Make situational dialogues fluently 4 Grasp the working procedures

Ⅳ Teaching Focuses and Difficulties(教学重点与难点)

Teaching focuses:

Grasp the sentence patterns.Practice situational dialogues

Teaching difficulties:

Make situational dialogues with the sentence patterns

Ⅴ Instruction Objectives &.Teaching Procedures（教学任务及步骤）

Step One Lead-in（宜慢）

1.What are the basic procedures of laundry service? a.If the guest asks something about laundry, the clerk should introduce the service for him or her.Tell him/ her how to do b.laundryman/valet collect the laundry.Knock the door, introduce yourself , ask the guest if there is any laundry.Put the laundry in the laundry bag, and fill in the laundry list/form /slip, then collect it.Or ask the guest’s requirement orally and write down.2.How to introduce the laundry service in a hotel?

We have laundry service.We collect the laundry every morning.You may just put your laundry in the laundry bag and fill out that laundry list.3.How to deal with the damage laundry ?

What if there is any laundry damage?

Please relax.If so, the hotel should certainly pay for it.The indemnity shall not exceed ten times laundry You may buy a replacement and we’ll refund(偿还)the cost to you.We’ll refund the cost of the laundry and the new sweater.4.What are the exact jobs of business floor service(商务楼层服务)Book tickets for the guest , introduce room facilities, help the guest with what they need Step Two New content Dialogues（宜慢）

1.Read the new words and the patterns after teacher first and then by themselves 2.Answer questions.(1)How to introduce yourself?

Laundry service ，(2)How to express your sorry to disturb him /her? I’m sorry to disturb you.(3)How to show your desire to collect the laundry?

Laundry service.May I help you?

Have you(got)any laundry?

(4)How to show the guest’s requirements?

I’d like to have my pants cleaned.I want to have my clothes dry-cleaned/washed

I’d like to have my clothes ironed./mended

I’d like thes sweater washed by hand in cold water.It might shrink otherwise.This shirt needs to be washed, starched and pressed/ironed.(5).How to ask for the time to pick up the laundry?

When would you like it back?

What time would you like your laundry back?

How soon will it be done?

How soon can the clothes be got back?

We will deliver them around 5:00 p.m.tomorrow.(6)about laundry damage.What if there is any laundry damage?

Please relax.If so, the hotel should certainly pay for it.The indemnity shall not exceed ten times laundry

(7)about express laundry service

We have express laundry service.If you are in a hurry, we have a two-hour quick service

We will deliver it within 4 hours at a 50% extra charge.(8)ask for the price.What are your charges?怎么收费呢

(9)About business floor service

How many tickets for what time?

When should I send the flowers?

We have several function rooms for you to choose

3． Read the dialogues in groups and then role-play.Supplementary Reading（宜快）

Read the passage quickly and then repeat the general ideas.Step Three Exercises（宜慢）

1.Listen to the tape and finish the Exercise one to three

Ⅵ Assignments（作业）

1.Finish Exercise Four Reading Comprehension.2.Preview Lesson10,11.Ⅶ Teaching Postscript(教学后记)

《旅游饭店职业英语》初级教案

时间:_______ 班级:_______ 授课教师: ______

Unit Four

Ⅰ Content of the Course（教学内容）

Operator:

Lesson 10 This is Your Wake-up Call

Lesson 11 You May Call Directly from Your Room

Ⅱ Teaching Span（教学时间）

2学时

Ⅲ Teaching Objectives（教学目的）2 3 4 Grasp the sentence patterns in the lesson.Use sentence patterns in working situations.Make situational dialogues fluently Grasp the working procedures

Ⅳ Teaching Focuses and Difficulties(教学重点与难点)

Teaching focuses:

Grasp the sentence patterns.Practice situational dialogues

Teaching difficulties:

Make situational dialogues with the sentence patterns

Ⅴ Instruction Objectives &.Teaching Procedures（教学任务及步骤）

Step One Lead-in（宜慢）

1.Do you usually get up early or late? If late, how do you make yourself be on time/punctual?

Set the alarm/ place a morning call, let your classmate who gets up early wake you up , or wait for your teacher’s coming and get a good lesson.Ok, let’s look at how does guest staying at the hotel do?

Don’t worry if you are the guest because there is a service called wake-up service in the hotel 2.Where does the guest telephone if he/she wants a wake-up service? Operator/ General Switchboard(总机)3.What is the operator responsible for? Set wake-up call/ place a morning call

Put the guest through to the extension(number).(but usually the extension number is confidential保密)

Call for the guest

Take a message for the guest Paging a guest(呼叫)

Receive complaints or to send somebody to repair facilities

4.Wake-up Service(唤醒服务): Wake-up service by operator Wake-up service by computer Wake-up service by knocking at the door

If you’d like to be waken up , you can telephone the operator and tell him/her your wake-up time.They will make a call or knock at the door to wake you up.Or you can also set the computer to wake you up.Step Two New content Dialogues（宜慢）

1.Read the new words and the patterns after teacher first and then by themselves 2.Answer questions(1)After picking up the phone, the operator may say _______?

Good morning.Operator.May I help you?(2)How to express you’d like a wake-up service?

Hello.This is Kate Smith from/in room 1516.I’d like a wake-up call at 6:30 tomorrow morning, please.I’d like to place a morning call..Hello.I’d like you to wake me up at 6:00a.m.My train/ flight leaves at seven, so I have to get up early.(3)Ask the wake-up time

When would you like us to wake you up?

(4)How may the operator say after your requirement?

Ok, sir/ma’am.We’ll call you at 6:00 tomorrow morning.We’ll send someone to knock at the door at 6:00 tomorrow morning.(5)When computer service/ Computer Automatic Wake-up System the operator may say:

We have computer wake-up service.Please dial 5 first and then 0600 for the time.There must be five digits.Our computer will record the time and our room number.Please dial 3 first, and then the time for 5:30.Be sure there are 5 digits in the final number.(6)After the guest’s thanks the operator may say:________

My pleasure/ you’re welcome, have a nice sleep.(7)How will say to the operator when you want to be put through to a certain number?

Put sb through to ….Could you / can you ….Could you /can you put me through to Mr Chen in room 4321?

(8)Ok, one moment please.I’ll put you through

I’m sorry, nobody answers/ answered.May I take a message for you?

Would you like to leave a message(to him)?

※ Make a call from the hotel to other places:

Telephone in hotel can be divided into the following:

DDD(domestic direct dialing/dial)

国内直拨电话

IDD(international direct dialing/dial)国内直拨电话

IP calling card

IP 长途电话卡

Long-distance call

长途电话

Local call/ city call

市话

Call through operator/ operator call

由总机转接的电话

Outside call

酒店外线电话

Area code

地区号码

House phone(call)/ in-house call

内线电话

Pay call

自己付费电话

Collect call

对方付费电话

（9）How would you say when you want to make a call from the hotel?

I want to / would like to place a call to….(America)?(10)How about the charge?

What’s the charge ?(for a local call)

What are your charges?

Is there any special rate for …?

(11)You may call directly from your room.You may use a IP calling card to make a long-distance call.I’ll ring back as soon as I get through.I’ll give you the charges when you finish the call.您打完电话我会告诉您本次通话的费用。

3． Read the dialogues in groups and then role-play.Supplementary Reading（宜快）

Read the passage quickly and then repeat the general ideas.Step Three Exercises（宜慢）

1.Listen to the tape and finish the Exercise one to three

Ⅵ Assignments（作业）

1.Finish Exercise Four Reading Comprehension.2.Preview Lesson12.Ⅶ Teaching Postscript(教学后记)

《旅游饭店职业英语》初级教案

时间:_______ 班级:_______ 授课教师: ______

Unit Four

Ⅰ Content of the Course（教学内容）

Operator:

Lesson 12 Would You Like to Leave a Message

Ⅱ Teaching Span（教学时间）

2学时

Ⅲ Teaching Objectives（教学目的）

a)b)c)d)Grasp the sentence patterns in the lesson.Use sentence patterns in working situations.Make situational dialogues fluently Grasp the working procedures

Ⅳ Teaching Focuses and Difficulties(教学重点与难点)

Teaching focuses:

Grasp the sentence patterns.Practice situational dialogues

Teaching difficulties:

Make situational dialogues with the sentence patterns

Ⅴ Instruction Objectives &.Teaching Procedures（教学任务及步骤）

Step One Lead-in（宜慢）

1.Review the jobs that the operator is responsible for : Set wake-up call/ place a morning call

Put the guest through to the extension(number).(but usually the extension number is confidential保密)

Call for the guest

Take a message for the guest

Paging a guest(呼叫)

Receive complaints or to send somebody to repair facilities

2.When we make the in-house call, often come across the situation that the person is not in the room, what will you do under such circumstance?

Call back later/ change another time.Or leave a message to the operator or on the phone.Go to his place in person?(not the westerner’s habit)3 What will say to the operator?

Firstly introduce you’ve called the person , but he is not in.and you want to leave a message to him/her.Step Two New content Dialogues（宜慢）

1.Read the new words and the patterns after teacher first and then by themselves 2.Answer questions(1)What will you say to the operator?

I’ve called Mr White in room 1221, but he is not in at the moment.May I leave a message on the phone?

Would you like to leave a message(to/for him)?

I’d like to speak to Mr John Smith in room 1202, please put me through./

What should I do?(2)The operator may say______ when you want to leave a message on the phone.We can make a recording for you.Please hold on and leave your message when you hear the beep.(嘟嘟声，哔哔声)Mr White will get your message when he returns.(3)The operator may say___________ when you want to be put through.Wait a moment ,please.Ok you’re through/ It’s through.Sorry, Sir.There is no answer./ I’m sorry nobody answers.Maybe he is out , would you like to leave a message?

(4)How to express the message you’d like to leave?

Please tell him that a Mr John has called him.My number is….(5)The operator may reply ___________after your message.I’ll pass the message/ it to him as soon as he is back.(6)The operator will explain how to make the telephone when you are not clear.If you want to/ would like to make ….Call, please dial…..and then…..If you want to make a room-to-room call, please dial “9” first and then the room number.※ Make a call from the hotel to other places:

Telephone in hotel can be divided into the following:

DDD(domestic direct dialing/dial)

国内直拨电话

IDD(international direct dialing/dial)国内直拨电话

IP calling card

IP 长途电话卡

Long-distance call

长途电话

Local call/ city call

市话

Call through operator/ operator call

由总机转接的电话

Outside call

Area code

地区号码

House phone(call)/ in-house call

内线电话

Pay call

自己付费电话

Collect call

对方付费电话

3． Read the dialogues in groups and then role-play.Supplementary Reading（宜快）

Read the passage quickly and then repeat the general ideas.Step Three Exercises（宜慢）

1.Listen to the tape and finish the Exercise one to three

Ⅵ Assignments（作业）

1.Finish Exercise Four Reading Comprehension.2.Preview Lesson13.Ⅶ Teaching Postscript(教学后记)

《旅游饭店职业英语》初级教案

时间:_______ 班级:_______ 授课教师: ______

Unit Five

Ⅰ Content of the Course（教学内容）

Food ＆Beverage:

Lesson 13 The Order Will Be Sent to Your Room in a Few Minutes

Ⅱ Teaching Span（教学时间）

2学时

Ⅲ Teaching Objectives（教学目的）

e)f)g)h)Grasp the sentence patterns in the lesson.Use sentence patterns in working situations.Make situational dialogues fluently Grasp the working procedures

Ⅳ Teaching Focuses and Difficulties(教学重点与难点)

Teaching focuses:

Grasp the sentence patterns.Practice situational dialogues

Teaching difficulties:

Make situational dialogues with the sentence patterns

Ⅴ Instruction Objectives &.Teaching Procedures（教学任务及步骤）

Step One Lead-in（宜慢）

1.Sometimes, we have a very limited or tired time.we don’t want to go out of the room to do anything including having meal.In such circumstance, you can choose in-room service of the hotel.There are doorknob menu for breakfast in almost all the hotels, which bring the guests convenience.2 Do you know this?

On the doorknob menu, there are continental, American, Chinese, Japnese breakfasts and so on.3 What are the working procedures for a clerk to offer in-room service?

Greetings, offer help, ask guest’s special requirement, record room number and name.4 What will the guest say to the staff?

Firstly express your desire, and then room number and name.Step Two New content Dialogues（宜慢）

1.Read the new words and the patterns after teacher first and then by themselves 2.Teacher explains the situation and the students speak out the sentences about the dialogue.Teacher explains the important language points during the process above

3.Useful Expressions

(1)How to greet to the guest?

Good morning, Room Service.May I help you?

(2)How to express the thought you’d like to eat in room?

Good morning, I’d like to have breakfast in my room.(3)Ask for the room number and name.What’s your room number, please?

May I have your room number and your name please?(4)Ask for the kind of the breakfast.What kind of breakfast would you like?(5)Supply the choice

Continental, Chinese, American or Japanese breakfast?(6)How to express the action the hotel will offer the service right now?

OK.The order will be sent to your room in a few minutes.(7)We may also use the sentences in our work.Anything else?

Would you like anything else?

Anything else I can do/ get for you ?

Sir, here is your room service.No problem, I can have that ready for you in 15 minutes.OK, we’ll send it right up.How would you like your coffee, with sugar or milk, Ma’am? 4． Read the dialogues in groups and then role-play.Supplementary Reading（宜快）

Read the passage quickly and then repeat the general ideas.Step Three Exercises（宜慢）

1.Listen to the tape and finish the Exercise one to three

Ⅵ Assignments（作业）

1.Finish Exercise Four Reading Comprehension.2.Preview Lesson14.Ⅶ Teaching Postscript(教学后记)

《旅游饭店职业英语》初级教案

时间:_______ 班级:_______ 授课教师: ______

Unit Five

Ⅰ Content of the Course（教学内容）

Food ＆Beverage:

Lesson 14 Are you Ready to Order Now

Ⅱ Teaching Span（教学时间）

2学时

Ⅲ Teaching Objectives（教学目的）

i)j)k)l)Grasp the sentence patterns in the lesson.Use sentence patterns in working situations.Make situational dialogues fluently Grasp the working procedures

Ⅳ Teaching Focuses and Difficulties(教学重点与难点)

Teaching focuses:

Grasp the sentence patterns.Practice situational dialogues

Teaching difficulties:

Make situational dialogues with the sentence patterns

Ⅴ Instruction Objectives &.Teaching Procedures（教学任务及步骤）

Step One Lead-in（宜慢）

1.What are the working procedures when the waiter/waitress takes an order ? Greet firstly, ask if he / she have made a reservation before, ask the guest’s requirement, arrange a suitable table for the guest, lead the guest to the table 2.What should a waiter/ waitress pay attention to when taking an order? Polite behaviors and expressions, try the best to meet the guest’s needs, ask if there is any one who has a special request for the dish.Step Two New content Dialogues（宜慢）

1.Read the new words and the patterns after teacher first and then by themselves 2.Teacher explains the situation and the students speak out the sentences about the dialogue.Teacher explains the important language points during the process above

3.Useful Expressions Guests’ requirement

Do you have a table for two?

Can we sit by the window? I’d like to have a view of the street.Do you have a table for eight available now? Receiving Guest Have you got a reservation? How many people are there in your party? Would you come this way please? Will this table be all right? Taking an Order Excuse me, are you ready to order now? May I take your order now? Do You Know This? We should make sure whether the guests have made a reservation before they are led to a table 4． Read the dialogues in groups and then role-play.Supplementary Reading（宜快）

Read the passage quickly and then repeat the general ideas.Step Three Exercises（宜慢）

1.Listen to the tape and finish the Exercise one to three

Ⅵ Assignments（作业）

1.Finish Exercise Four Reading Comprehension.2.Preview Lesson15.Ⅶ Teaching Postscript(教学后记)

第三篇：2009年天津市旅游饭店职业英语必备学习[范文]

美式论文、报告写作技巧

编者按：美式教育的特点即是课程内容强调学生参与及创新运用，因此，报告便成了常见的考核学生学习成果的方式，比如实验报告、学期报告、专题报告、研究报告及论文（含毕业论文）等。研究生presentation 及 seminar 的机会更是占很大的比重，有些甚至占学期成绩很大比例。如何完成报告、论文同时得到良好的成绩，是本文提供给有志留学的有心人参考的目的。

美国大学生由於自小已养成自动寻找答案习惯，在启发式的教育环境下，写报告、论文对他们来说比较不陌生，虽然专业知识上美国学生不见得比外籍学生强，但是表达能力由於自小培养，加上英语能力的优势，常比外籍学生在报告、论文方面有较隹的利基。反之中国学生比较缺乏报告写作的训练，因此如果在留学过程中无法适应美式教育会比较辛苦，其实论文、报告的写作要领其实不难，只要把握技巧就可水到渠成。

通常论文由篇首(Preliminaries)，本文(Texts)以及参考资料(References)三部分构成；而这三大部分各自内容如下：

(一)篇首：

封面(Title)序言(Preface)

谢词(Acknowledge)提要(Summary)

目录(Tables and Appendixes)

(二)本文：

引言(Introduction)

主体，含篇(Part)、章(Chapter)、节(Section)、以及注释(Footnotes)

(三)参考资料：

参考书目(References or Bibliography)附录资料(Appendix)。

进行论文或报告写作之前，先要确定想要表达的主题，主题确定后，将其具体表达，即为题目。题目可以提供研究者：

一.研究的方向

二.研究的范围

三.资料搜集的范围

四.预期研究成果

通常在确定题目之後就开始找资料从事研究，建议在找资料之前最好去问教授有哪些参考资料来源可供参考引用。构思为确定写作大纲或 Proposal 的先前步骤，大纲是论文、报告的骨干，Proposal 是研究的架构、流程及范围的说明书。如何构思大纲或Proposal为论文、报告写作前的必要准备工作。好的论文或研究报告，要基于在完整、详实的资料上，而参考资料除了和教授商 借之外，最主要的来源就是图书馆了，一般参考资料来源可分成教科书或手册、政府机构的报告、科技或商业方面的杂志，及会议性质的资料。此外现代的电脑资料库也可帮助收集资料，在国外可利用学校的电脑连线资料库寻找自己需要的资料。当一切准备就绪，即可开始着手写报告，一般报告还分大报告如期末、专题等报告，及小报告如 Seminar 式的报告。

就算是小报告，也至少应含

(一)TITLE PAGES ：包含主题名称、作者、日期

(二)Summary： 即主要的结论

(三)Introduction：包括理论背景及内容

(四)Technical Sections：是论文的主体，为最重要的部份应再细分为 几个片断。

(五)Conclusions：即扼要的结论

(六)Appendixes：复杂公式的导引及叁考资料和电脑程式的报表可附加在 此项

美式报告的撰写通常要打字，两行式，行间若有未拼完的字要以音节来连接。写报告通常需要用到电脑，如有计算数字统计图表的需求，也常会用到程式软体如PASCAL、LOTUS，统计分析软体如SAS，也是不可或缺的，电脑绘图在今日已成为工商界及学术界的重要工具，文书处理更是最基本的要求，因此Word for Window、Powerpoint、Excel便成了颇受欢迎的工具。此外在英文语法、文法上的润饰与修改，如能请老美帮忙会比较好。

论文、报告完成后有时会需要做解说(Presentation)，用英文来讲演对中国人来说算是一大挑战，通常课堂讲演时间为十五分钟到三十分钟，若是论文囗试则至少一小时。投影机及麦克风的使用对讲演的效果有很大帮助，正式讲演前多预习几次，时间宜控制适中，上台时忌讳低头拿着报告照念，需留意听众的反应，切中主题，避免太多数字的导引。

附件1 2009年天津市旅游饭店职业英语

等级考试实施方案

根据津旅培［2009］第001号《通知》精神，为进一步提高全市旅游饭店的对外接待水平和服务质量，提升承揽大型国际会议的接待能力，结合饭店星级评定工作的要求，现制定2009年天津市旅游饭店职业英语等级考试实施方案如下：

一、参加考试的对象及要求

凡在我市旅游饭店及准备申报星级的饭店中工作，尚未获得英语等级证书的从业人员均应参加此项考试，各旅游院校相关专业的学生也可报名参加。

各饭店应按各岗位的具体要求及本人的外语水平，安排员工报考相 应等级。

二、等级及标准

英语等级考试今年设初、中两个级别。

初级：主要考查应试者的英语听、说能力及简单的阅读能力。要求应试者具备基本的语法知识，能用英语在本职工作的范围内，与客人交流，处理简单的问题，强调听说方面的沟通能力。

中级：除考查应试者能较熟练地运用英语与客人进行交流外，还能够处理简单的商务信件，起草和阅读英语的通知、邀请函等。对语法和阅读有更高的要求。

凡取得初级证书者，在参加中级饭店职业技术等级考核鉴定时，可免试其中的英语部分；取得中级证书者，在参加高级饭店职业技术等级考核鉴定时，可免试其中的英语部分。

三、达标要求

对各旅游饭店职业英语等级证书持证率的建议是：

五星级饭店持证人数占本单位一线员工总数的70％，四星级饭店持证人数占本单位一线员工总数的60％，三星级饭店持证人数占本单位一线员工总数的40％，一、二星级饭店持证人数占本单位一线员工总数的30％。

餐饮部、客房部、财务部、娱乐部、工程部、保安部等一线部门员工应考取初级。

前台、电话总机、行李部、商品部、商务中心、营销部等使用英语较多的一线岗位及部门主管级以上员工应考取中级。

四、培训工作

各星级饭店应根据本单位实际情况，认真制订相应的培训计划，需要培训中心协助安排授课老师的饭店应在2月20日前向市旅游培训中心提出申请，由我中心统一安排培训师资和课程。

五、考试内容及形式

本次英语等级考试内容以旅游饭店职业英语编委会编写的《旅游饭 店职业英语》（附CD）为准，教材可在报名时购买。考试采取口试和笔试相结合的形式。

六、报名、培训及考试时间 报名阶段：各饭店做好报名组织工作，备齐报名所需的材料，于2009年2月16日至2月20日报天津市旅游培训中心。

报名材料：

1、《饭店职业英语等级考试人员花名册》（附电子文档）一式两份

2、各报名人员的身份证复印件一份

3、红色底1寸半照片2张

注：照片背面写上姓名，同身份证复印件一同按《花名册》上的序号排列。

培训阶段：3—4月

考试阶段：5月（笔试统一集中安排，口试按单位或期班进行）以上各具体时间另行通知。

七、考试费用及发证

考试费用初级80元/人、中级100元/人，教材费另据实收取，费用 在报名时交纳；证书费20元，考试合格后，取证时交纳。培训费用根据不同的培训形式收取。

考试合格者颁发由天津市旅游行业岗位职务培训指导委员会核发的《天津市旅游饭店职业英语等级证书》。

附：《饭店职业英语等级考试人员花名册》

英语作文常用谚语、俗语

1、A liar is not believed when he speaks the truth.说谎者即使讲真话也没人相信。

2、A little knowledge is a dangerous thing.一知半解，自欺欺人。

3、All rivers run into sea.海纳百川。

4、All roads lead to Rome.条条大路通罗马。

5、All work and no play makes Jack a dull boy.只会用功不玩耍，聪明孩子也变傻。

6、A bad beginning makes a bad ending.不善始者不善终。

7、Actions speak louder than words.事实胜于雄辩。

8、A faithful friend is hard to find.知音难觅。

9、A friend in need is a friend indeed.患难见真情。

10、A friend is easier lost than found.得朋友难，失朋友易。

11、A good beginning is half done.良好的开端是成功的一半。

12、A good beginning makes a good ending.善始者善终。

13、A good book is a good friend.好书如挚友。

14、A good medicine tastes bitter.良药苦口。

15、A mother's love never changes.母爱永恒。

16、An apple a day keeps the doctor away.一天一苹果，不用请医生。

17、A single flower does not make a spring.一花独放不是春，百花齐放春满园。

18、A year's plan starts with spring.一年之计在于春。

19、A young idler, an old beggar.少壮不努力，老大徒伤悲。

20、Better late than never.不怕慢，单怕站。

21、By reading we enrich the mind.读书使人充实，22、Care and diligence bring luck.谨慎和勤奋才能抓住机遇。

23、Confidence in yourself is the first step on the road to success.自信是走向成功的第一步。

24、Custom is a second nature.习惯是后天养成的。

25、Custom makes all things easy.有个好习惯，事事皆不难。

26、Doing is better than saying.与其挂在嘴上，不如落实在行 动上。

27、Do nothing by halves.凡事不可半途而废。

28、Don't put off till tomorrow what should be done today.今日事，今日毕。

29、Don't trouble trouble until trouble troubles you.不要自找麻烦。

30、Early to bed and early to rise makes a man healthy, wealthy and wise.早睡早起身体好。

31、Easier said than done.说得容易，做得难。

32、Easy come, easy go.来也匆匆，去也匆匆。

33、Eat to live, but not live to eat.人吃饭是为了活着，但活着不是为了吃饭。

34、Every man has his faults.金无足赤，人无完人。

35、Every man is the architect of his own fortune.自己的命运自己掌握。

36、Every minute counts.分秒必争。

37、Each coin has two sides.38、Fact speak louder than words.事实胜于雄辩。

39、Failure is the mother of success.失败是成功之母。

40、God helps those who help themselves.自助者天助。

41、Health is better than wealth.健康胜过财富。

42、Honesty is the best policy.做人诚信为本。

43、Hope for the best, but prepare for the worst.抱最好的愿望，做最坏的打算。

44、It is never too old to learn.活到老，学到老。

45、Knowledge is power.知识就是力量

46、Like mother, like daughter.有其母必有其女。

47、No pain，no gain.（不劳无获。）

48、You never know till you have tried.不尝试，不知晓。

49、An idle youth, a needy age.少壮不努力，老大徒伤悲。50、Diligence is the mother of success.勤奋是成功之母。

51、Early to bed, early to rise, makes a man healthy, wealthy

and wise.早睡早

52、Experience is the best teacher.经验是最好的教师。

53、Nothing in the world is difficult if you

起，使人健康、富裕和聪颖。

set

y

o

u

r

m

i

n

d

t

o54、Where there's a will, there's a way.有志者事竟成。

55、Practice makes perfect ．（熟能生巧。）

i

t

.世

上

无

难

事，只

怕

有

心

人。

56、Pride goes before a fall．（骄傲必败。）

Superstar and I It’s common that many students are crazy about those singers and actors.However, liyundi, a pianist, is the superstar in my heart.He is a man of few words and he even looks like the greatest pianist—Chopin.When listening to his music , I can get rid of everything noisy around.What’s more, I can feel his strong love for music.Rome wasn’t built in one day.He achieved the great success through huge effort.I can learn from him that we should never give up to realize our dreams.Superstar and I Her name first appeared as a joke then like a wonder.She is Susan Boyle, the superstar in my heart.Although she’s not beautiful, her voice and spirit moved all the audience, including me.The song ’I dreamed a dream’ that she sang touched everyone’s heart who had a dream and wanted to realize it.She taught me how to go on my dreams as well as never to give up.She is like a sunshine that gives me hope.Where there is a will, there is a way.

第四篇：武汉船舶职业技术学院饭店英语说课稿

《饭店英语》是酒店管理专业的核心课程，安排在第四、第五学期。该门课程的授课对象是2011级酒店管理专业三个班共109名学生。这些学生经历过三个学期的理论学习和一个学期的顶岗实习，具备一定的英语基础和酒店工作经验。他们深知饭店英语对于酒店工作的重要性，愿意学好该门课程。有相当数量的学生学习习惯良好、学有余力，对拓展教材以外的饭店英语相关知识非常积极。

今天向各位老师汇报的说课内容，是本学期最后一次课，课题名称是：海上酒店（游轮）英语。2课时完成。这部分内容在目前使用的《酒店情境英语》教材上是没有的。考虑到学生即将面临毕业实习和就业，我对教材的教学内容做了适度的扩展和补充，希望帮助学生开拓视野、扩展就业领域。由于游轮服务与酒店服务有很多相通之处，因此我选择了这个课题。当然，我不希望这两节课只是我讲学生听，我发号施令，学生被动练习。我将采用互动式教学，具体方法有听读模仿、单词成句、角色扮演、小组练习、班级竞赛等。我对这次课的教学过程设计如下：

一、课题导入

首先向学生提问：Do you know the floating hotel?漂浮的酒店，即为海上的游轮。英文是Cruise ship.学生一般知道ship，但不一定知道cruise这个单词。为了加深学生的印象。我在PPT上播放好莱坞明星Tom Cruise的照片，指出这个大明星的名字里就有cruise这个单词。Tom Cruise在碟中谍4里面攀登世界第一高楼迪拜塔的镜头，一定让大家印象深刻。我会在黑板一侧画出一个迪拜塔造型，让三个班的学生在接下来的教学环节里展开竞争，看哪个班能最先登上顶峰。

二、在学生对cruise游轮这个单词有深刻的印象，并且有学习和竞争欲望的情况下，我将分听、读、说、写、唱这5个环节展开教学，并在每个环节作出评估，让学生看到自己的进步。

1、听Listening.听写单词。在黑板上画出表格，将酒店和游轮进行比较，在“楼层”“房间”“员工”三个单词上，酒店英语和游轮英语是不一样的，而在“娱乐”“健身”“消费”这三个词上，两者是一样的。还有游轮英语独有的词汇“on board”“sailing”“ashore”.教师带读单词，学生造句。使学生掌握常见游轮英语的应用。表现好的班级计分。

2、读reading。读一则游轮公司英文招聘启事。让学生用自己的理解来复述这段文字。文中说到：“你可以在加勒比海度过盛夏，也可以在阿拉斯加度过严冬。你还有机会乘坐游轮来到欧洲、澳洲、南美的各个港口。其他人要想享受这一切，必须掏出1500-10000美元。而你，不仅能免费做到这一切，还能得到可观的收入。另外，你可以体验世界各地风土人情”。这些语言，勾勒出游轮工作的优势，通过学生自己的阅读理解，激发他们对游轮工作的兴趣。

3、说speaking。延续阅读理解，设置场景，有三位应聘者希望到游轮公司工作，他们的基本情况展示在PPT上。每个班选一名代表，扮演求职者。根据PPT的内容讲述自己的基本情况，其他同学分小组讨论，看谁最适合游轮工作。这一部分锻炼学生口头表达观点，和与他人进行讨论的能力。总结常用句型：In my opinion, I think, I agree with you, I’m afraid that,4、写writing。求职准备之一，写简历。大家有没有给自己准备一份英文简历？给出几份简历模板。让学生提炼出其中的主体结构，例如标题resume，第一部分求职目标，即你索要应聘的岗位、第二部分个人基本情况、第三部分教育经历、第四部分工作经历、第五部分职业证书、第六部分获奖情况。在这一部分会给学生布置课后作业，根据自己的实际情况，向皇家加勒比游轮公司写一份个人简历，应征实习生工作。

5、唱sing。学唱英语歌曲sailing，既与本课所学内容有关，又能锻炼学生的英语学习综合能力，还能激发学习兴趣。

三、教学小结

检查一下每个班的攀登进度。复习单词。向学生提问：what do you think of the job on the cruise?

四、作业复习本课内容，完成英文个人简历，发到老师邮箱。

以上是完整的教学过程，通过本次课教学，使学生了解游轮英语和饭店英语的异同点、激发学生对游轮服务工作的兴趣、掌握英语口头表达观点，并能相互讨论、学会写英文简历。通过学生的课堂表现、课后作业来分析教学效果，以便改进提高。我的说课到此结束，请老师们批评指正。谢谢。

第五篇：饭店英语讲课稿

Check in

1.导入语Forewords: Check in is another important function of the Front Office, In this unit, the students should know the information included in registration forms, how to register and receive guests.教学目标：学生能用英语熟练地完成客人的住宿登记，熟悉接待程序，掌握住宿登记规范用语。具体要求如下：

1）知识方面---熟悉客人的前台入住登记的英语接待程序。---掌握住宿登记的专业词汇、短语及行业规范英语。2）能力方面---提高学生熟练地运用英语为客人办理入住登记的口语技能。---培养学生自我表达、善于沟通与团队合作的职业能力。3）态度方面---培养学生具备礼貌、细致、耐心的品质，树立为宾客提供优质服务的意识

2.必备词汇 常用词汇

front desk;reception desk;registration information deskcashierreservationvacancyroom rateregistration cardfull nameplace of birthdate of departure nationalitypassport numberoccupationbellboyroom key

前台岗位词汇

房务部总监Director of Rooms Division 总机领班Switchboard Supervisor 前台经理Front Desk/ Front Office MGR.大堂服务领班Bell Captain 前台副经理Assistant Front Office MGR.顾客关系代表 GRO(Guest Relation Officer)前台主管Front Office Supervisor 驻店经理Resident Manager 大堂副理(Lobby)Assistant MGR.文员Clerk 当值经理Duty Mgr.收款员/收银员Cashier预订部经理Reservation Manager 话务员//接线生Operator 夜班经理Night Manager 迎宾员Hotel Greeter 商务中心领班Supervisor of Business Center 机场代表Airport Representative 总台接待员Reception Clerk/ receptionist 行李员Porter 开房员bellman 宾馆门房Hotel Concierge 楼层服务员Floor Attendant 门童Doorman 清洁工Public Area Clerk（PA）客房类型词汇: •Single room •Double room

•Standard room twin rooms •Triple room •Suite

•Junior suite •Business suite •Deluxe suite •Duplex suite •Villa

•connecting rooms suite presidential suite

讨论并回答

Warming-up Questions:

1.How to greet a man, a woman, a couple or a party of men and women.2.How to get the guests’ passports

3.How to ask the guest to fill in the registration form 4.How to ask for a deposit 5.How to finish the conversation politely

对话类型：

1.接待有预定的客人 2.接待无预定的客人 3.电话接受预定 4.客房已满

Model Dialogues: Dialog 1 Arriving at the Hotel Mr.Bellow(B)checks in at the Reception Desk.Receptionist(R): Good evening.What can I do for you, sir? B: I booked a twin-bed room with bath three weeks ago.I’m Henry Bellow.R: Just a moment, please, Mr.Bellow.I’ll check the arrival list.…Sorry to have kept you waiting, sir.Yes, you have reserved a British suite from today to the 29th.B: Yes, exactly.R: Could I see your passports, please?(Checking the passports and giving them back)Thank you, sir.And would you mind filling in the registration form? B: I’ll take care of it.(Filling out the form)Here you are.Is it all right? R: Yes, thanks.How are you going to pay, in cash or by credit card? B: Could I pay with traveller’s checks?

R: Certainly.Here’s the key to Room 908.Please keep it.And the bellman will show you up.(A bellman comes over.)Have a nice evening, sir.And enjoy your stay.B: Thank you.Dialog 2 :Receiving a Walk-in Guest Scene: A gentleman steps in, trying to find a room for the night.Receptionist(R): Good afternoon, sir.May I help you? Client(C): Yes, please.I've just arrived from Hong Kong.Could you let me have a room for this evening? R: Have you made a reservation, sir? C: I’m afraid not.R: How many people do you have, please? C: Just one.I’m alone.R: Just a moment, please.I have to check if there’s a room available.…

Dialog3 : Reserving a Room A:Park Hotel? Reservation desk, please.B:Reservation desk.May I help you? A:Yes, please.I'm phoning from the airport here in Los Angeles.I'd like to reserve a single room for tonight.B:All right, sir.That's a single with bath? A:That's right.How much will that be? B:Our singles begin at forty-five, sir.A:Good.B:Your name, please.A:My name is Terry Chen.C-H-E-N.B:Thank you, Mr.Chen.When will you be arriving? A:I'm arriving soon.I'm taking a taxi to the hotel.B:Right, sir.We'll hold your room for you until 9 P.M..Dialog 4 : No Rooms Available A:I'd like a room, please.B:Do you have a reservation, sir? A:No, I'm sorry, I don't.B:Well, I'd like to help you, but I'm afraid all our rooms are taken.A:I see.In that case, could you suggest another? B:Why don't you try the Royal Hotel? It's right down the street.A:Thank you.