第一篇：2010年旅游饭店服务技能大赛英语口语赛参考题必备学习
美式论文、报告写作技巧
编者按：美式教育的特点即是课程内容强调学生参与及创新运用，因此，报告便成了常见的考核学生学习成果的方式，比如实验报告、学期报告、专题报告、研究报告及论文（含毕业论文）等。研究生presentation 及 seminar 的机会更是占很大的比重，有些甚至占学期成绩很大比例。如何完成报告、论文同时得到良好的成绩，是本文提供给有志留学的有心人参考的目的。
美国大学生由於自小已养成自动寻找答案习惯，在启发式的教育环境下，写报告、论文对他们来说比较不陌生，虽然专业知识上美国学生不见得比外籍学生强，但是表达能力由於自小培养，加上英语能力的优势，常比外籍学生在报告、论文方面有较隹的利基。反之中国学生比较缺乏报告写作的训练，因此如果在留学过程中无法适应美式教育会比较辛苦，其实论文、报告的写作要领其实不难，只要把握技巧就可水到渠成。
通常论文由篇首(Preliminaries)，本文(Texts)以及参考资料(References)三部分构成；而这三大部分各自内容如下：
(一)篇首：
封面(Title)
序言(Preface)
谢词(Acknowledge)提要(Summary)
目录(Tables and Appendixes)
(二)本文：
引言(Introduction)
主体，含篇(Part)、章(Chapter)、节(Section)、以及注释(Footnotes)
(三)参考资料：
参考书目(References or Bibliography)附录资料(Appendix)。
进行论文或报告写作之前，先要确定想要表达的主题，主题确定后，将其具体表达，即为题目。题目可以提供研究者：
一.研究的方向
二.研究的范围
三.资料搜集的范围
四.预期研究成果
通常在确定题目之後就开始找资料从事研究，建议在找资料之前最好去问教授有哪些参考资料来源可供参考引用。构思为确定写作大纲或 Proposal 的先前步骤，大纲是论文、报告的骨干，Proposal 是研究的架构、流程及范围的说明书。如何构思大纲或Proposal为论文、报告写作前的必要准备工作。好的论文或研究报告，要基于在完整、详实的资料上，而参考资料除了和教授商借之外，最主要的来源就是图书馆了，一般参考资料来源可分成教科书或手册、政府机构的报告、科技或商业方面的杂志，及会议性质的资料。此外现代的电脑资料库也可帮助收集资料，在国外可利用学校的电脑连线资料库寻找自己需要的资料。当一切准备就绪，即可开始着手写报告，一般报告还分大报告如期末、专题等报告，及小报告如 Seminar 式的报告。
就算是小报告，也至少应含
(一)TITLE PAGES ：包含主题名称、作者、日期
(二)Summary： 即主要的结论
(三)Introduction：包括理论背景及内容
(四)Technical Sections：是论文的主体，为最重要的部份应再细分为 几个片断。
(五)Conclusions：即扼要的结论
(六)Appendixes：复杂公式的导引及叁考资料和电脑程式的报表可附加在 此项
美式报告的撰写通常要打字，两行式，行间若有未拼完的字要以音节来连接。写报告通常需要用到电脑，如有计算数字统计图表的需求，也常会用到程式软体如PASCAL、LOTUS，统计分析软体如SAS，也是不可或缺的，电脑绘图在今日已成为工商界及学术界的重要工具，文书处理更是最基本的要求，因此Word for Window、Powerpoint、Excel便成了颇受欢迎的工具。此外在英文语法、文法上的润饰与修改，如能请老美帮忙会比较好。
论文、报告完成后有时会需要做解说(Presentation)，用英文来讲演对中国人来说算是一大挑战，通常课堂讲演时间为十五分钟到三十分钟，若是论文囗试则至少一小时。投影机及麦克风的使用对讲演的效果有很大帮助，正式讲演前多预习几次，时间宜控制适中，上台时忌讳低头拿着报告照念，需留意听众的反应，切中主题，避免太多数字的导引。
2010年广东省旅游饭店服务技能大赛英语口语赛参考题
英语口语比赛参考题
题型一 中译英
（一）中式铺床
1.这是239房间，我想加一个枕头。(This is room 1010;I would like to have one more pillow.)2.您可以在房间直拨国际长途。（You can make IDD call in your room.）3.我们提供快洗服务，加收50%的额外费用。（We have express service at a 50% extra charge.）
4.对不起，请问有没有要洗的衣服？（Excuse me.Do you have any laundry?）
5.好像电话有问题。（It looks something wrong with the telephone.）6.2135房间的浴缸坏了，请派人来修理一下好吗？（The bath tub in room 2135 is out of order/service, can you please send someone to repair/fix it?）
7.我想要一个转换插头。（I would like to have an adaptor/ I need an adaptor..）
8.这是8976房间，请送一个电熨斗。（This is room 8976, can you send me an iron please.）
9.我想要一个客房送餐服务。（I would like to have a room service.）10.客房里有小冰箱。（There is a mini bar in your room.）
11.我的房间现在还没打扫过，已经12点了。（My room hasn’t been made up yet.It’s already 12:00.）
12.请接受我代表酒店向您道歉。(Please accept my apology on behalf of the hotel.)13.我房间的电视图象不清楚。（The TV set in my room doesn’t give clear picture）
14.这件毛衣要用冷水手洗。(I’d like this sweater washed by hand in
cold water.)15.在房间上网是免费的。（It’s free of charge to use internet in the room.）
16.房间有保险箱。(There is a safe in your room.)17.这个房间是海景房。（The room enjoys the ocean/sea view）18.这是您房间的钥匙。我们的行李员会带您去房间。(This is your room key.Our bellboy will show you to your room.)19.我来取您要洗的衣服。（I’ve come to collect your laundry.）20.酒店为客人提供免费的擦鞋服务。（The hotel provides free shoe shining service for its guests.）
（二）中餐宴会摆台
21.您一共有几个人用餐？（How many persons in your dinner party?）22.请问您预订的用餐时间是什么时候？（May I know the time for your dinner reservation?）
23.请问以谁的名义预订？（In which name, please?）
24.您愿意吃西餐还是中餐？（Would you like Western food or Chinese food?）25.您喜欢坐哪个位置？（Where would you like to sit?）
26.这个餐桌的位置可以吗？（Will this table be all right for you?）27.抱歉让您等这么久。（Sorry to have kept you waiting.）28.您现在点菜吗？（May I take your order now?）
29.对不起。我马上去给你催一下你的菜。（I’m very sorry.But I’ll go to rush your order right now）
30.您想喝什么酒？(What wine would you like to have?)31.这是菜单。服务员马上就来。（Here is the menu.The waitress will be with you in a moment.）
32.给您再添点米饭好吗？(Would you like some more rice?)33.餐厅现在客满。但我们可以在20分钟以后安排您入坐。（the restaurant is full now.but we might be able to seat you in 20 minutes.）34.值班经理马上就来。（The duty manager will come here soon.）35.我们会尽快给您答复.（We will answer you as soon as possible）36.对此造成的不便，我们非常抱歉。（We are terribly sorry for any inconvenience caused.）
37.您能告诉我事情的详细经过吗？（Can you tell me/describe what happened in details?）
38.您是用信用卡还是现金结算？（Will you pay by credit card or in cash?）39.先生，您的桌子已经准备好了。请您随我来，好吗？（Your table is ready, sir.Could you come with me, please?）
40.意大利餐厅在饭店二层。（The Italian restaurant is on the second floor of the hotel.）
（三）西餐宴会摆台
41.这是西餐厅，能为你服务吗？（Western Restaurant.May I help you?）
42.您来点俱乐部三明治吗？（Would you like Club sandwich?）43.您的牛排是要全熟的还是三分熟的？（Would you like your steak well done or rare?）
44.我想来杯加冰的威士忌。（I’d like a cup of whisky on the rock.）45.你要甜点心吗？（Would you like to order a dessert?）46.你们有什么样的馅饼？（What kinds of pie do you have?）47.先生，您还要点什么吗？（Would you like anything else, sir?）48.请问现在可以结帐了吗？(May I make out the bill for you now?)49.您准备把费用记到您的饭店总账上吗？（Would you like to put that on your hotel bill?）
50.对不起，您不能在这里签单。(Sorry, you can’t sign the bill here.)51.您早餐想吃点什么？(What would you like to have for your breakfast?)52.你们的大陆式早餐都提供些什么？（What do you serve for Continental breakfast?）53.我想坐在角落里的那张桌子，你能给我安排一下吗？(I’d prefer the table in the corner.Can you arrange it for me?)54.请问您怎么付钱？（How would you like to make your payment?）55.晚餐要不要来点葡萄酒？(Would you like to have some wine with your dinner?)56.能不能给我们推荐点好的酒？(Could you recommend some good wine to us?)57.您需要看菜单吗？(Would you like to see the menu?)58.我可以点与那份相同的餐吗？(Can I have the same dish as that?)59.您先来点什么？(What would you like to start?)60.坐出租车从酒店到机场大约需要30分钟。（It will take 30 minutes by taxi from hotel to the airport.）
（四）调酒
61.等一会我会回来为你点单。（I'll return to take your order in a while.）
62.“Bourbon on the rocks”的意思是波本威士忌加冰块。（“Bourbon on the
rocks” is Bourbon whiskey on ice cubes.）
63.从你入住我们的酒店后，你就可以签单。(Since you stay at our hotel，you may sign the bill.)
64.我们有一瓶保存了20年的葡萄酒。(We have a bottle of wine that has been preserved for twenty years.)65.茅台酒精度数要比黄酒高。(Mao Tai is much stronger than shaoxing rice wine.)
66.先生，这是酒单，请慢慢看。(Here is the drink list, sir.Please take your time.)
67.非常抱歉，还有什么可以为您效劳吗？(I do apologize.Is there any thing I can do for you?)
68.酒吧里有表演，您愿意去看吗？（There is a floor show in our pub.Would you like to see it?）
69.您要喝点茅台吗？这酒从不上头。(Would you like to have some Mao Tai? It never goes to the head.)
70.酒吧现在客满，请稍等约20分钟好吗？(The bar is full now.Do you care to wait for about 20 minutes?)
71.我们供应很多种饮料，请自便。(We serve many kinds of drinks.Please help yourself.)
72.您不介意把餐桌一边的窗户打开吧？(Would you mind opening the window by the table?)
73.如果您不介意，我们可以为您看管行李。(If you don't mind, we can take care of your baggage for you.)
74.我们有上好的饮品。(We have got good drinks.)75.“绿岛”(鸡尾酒名)的口感相当好。(“Green Island” tastes very good/excellent.)76.本地啤酒很有特色。(Our special is the local beer.)77.这是米酒，用米酿制的。(They are rice wines, made from rice.)78.我们有些新制的鸡尾酒，如“白色美人”、“水立方”、“天堂鸟”等。(We have got some newly made cocktails, such as “White Beauty”, “Water Cube”, and “Bird’ Nest”.)
79.“罗马假日”(鸡尾酒名)看上去不错。(“Holiday In Rome” looks nice.)80.“红粉佳人”(鸡尾酒名)的味道有点儿甜.(The taste of “Pink Lady” is sweet.)题型二 英译中
（一）中式铺床
1.Housekeeping, May I come in?（我是客房服务员，可以进来吗？）2.When would you like me to clean your room?（您需要我们什么时候打扫房间。）
3.Good evening.May I do the turn-down service for you now?（现在可以为您开夜床吗？）
4.I need one more pillow please.（我需要加个枕头。）5.The air-conditioner doesn’t work.（空调坏了。）6.We'll dry-clean the dress.（我们将干洗这条裙子。）
7.When can I have my laundry back?（我何时能取回洗的衣服呢？）8.Do you prefer your laundry by express service or returned on same-day?（您是要快洗服务还是当日取？）
9.The indemnity shall not exceed ten times of the laundry charge.（赔偿金额最高不超过洗衣费的十倍。）
10.The water tap was dripping all night long.（水龙头一晚上都在滴水。）
11.If you have any problems or requests, please don’t hesitate to let us know.(如果您有问题，请随时找我们。)12.Please deposit your money, jewels and other valuables in the hotel safe.（请将您的现金、珠宝和其他贵重物品寄存在酒店的保险箱内。）13.Sorry to have caused you so much trouble.（很抱歉给您带来这么多麻烦。）
14.I assure you it will never happen again.（我向您保证，这类事情以后不会再发生了。）
15.Please keep your room key with you all the time in case you need it when you sign your bills.(请将房间钥匙随时带在身边，以防签单时要用)16.You can make long distance call from your room.（您可以从您房间里打长途电话。）
17.Local calls made from the hotel room are free of charge.（在房间内打市话是免费的。）
18.Here’s a letter for you, Mr.White.（怀特先生，这儿有您的一封信。）19.The business hours are from 9:00 a.m.to 10:00 p.m.（营业时间是上午9点到晚上10点。）
20.Is it possible to rent a bike here？（酒店有自行车出租吗？）
（二）中餐宴会摆台
21.The minimum charge for a private room is 200 Yuan per person.（包间的最低人均消费是200元。）
22.Here is your card and invoice.（这是您的信用卡和发票。）23.I want a table with a view of the garden.（我想要张能看见花园的桌子。）
24.May I have a print of your credit card?(能不能刷一下您的信用卡？)25.You reserved a table for two by the window.（您预订了一张靠窗的两人桌。）
26.Would you like the table by the window?（您喜欢坐靠窗的位置吗？）27.We will have you seated as soon as we get a free table.（一有空桌，我们就安排你们坐下。）
28.What kind of cuisine do you serve in your restaurant?（你们都有些什么风味的菜？）
29.What’s your recommendation for us?（您给我们推荐什么菜？）30.Would you like to try our House Specialty?（您想尝尝我们的招牌菜吗？）31.It looks good, smells good and tastes good.（这道菜色、香、味俱全。）
32.There is a street where the local food is served.（有条街提供当地小吃。）
33.We will change you to non-smoking area.（我们给您换到非吸烟区。）34.How long does it take from here to the airport?（从酒店到机场要多长时间？）
35.Could you give us a brief description of the Chinese food?（能不能简单给我们介绍一下中国菜？）
36.How long do you think we will have to wait?(我们要等多久？)37.Beggar’s Chicken is one of the most famous dishes of Hangzhou.（叫化童鸡是杭州最有名的菜肴之一。）
38.Would you care for a drink before you order, sir?(先生，点菜前想喝点什么吗？)39.We’d like to have some good dishes of Chinese characteristics.（我们想要几个有中国特色的好菜。）
40.The total amount is one hundred and eighty Yuan.(总共180元)
（三）西餐宴会摆台
41.How would you like your steak cooked?(您希望您的牛排怎么烧？)42.Would you like your steak well done or rare?（您的牛排是要全熟的还是三分熟的？）43.I’d like a cup of whisky on the rock.（我想来杯加冰的威士忌。）44.If you need ice cube, please contact Housekeeping.（如您需要冰块，请与客房中心联系。）
45.You can try our new Thai style food.（您可以尝试一下我们新推出的泰国菜。）
46.You can book the tickets in the business center.（您可以在商务中心订票。）
47.Is there a Muslim restaurant nearby？（附近有清真餐厅吗？）48.I would like a cup of tea with a slice of lemon，please.（我想要杯柠檬茶。）
49.The Reception Desk is straight ahead．（接待处就在前面。）50.What would you like to go with your steak?（您的牛排配什么菜呢？）
51.Excuse me, could you tell me the way to the Great Wall?（你能告诉我怎么去长城吗？）
52.You can go to the railway station by subway.（您可以坐地铁去火车站。）
53.It is about 20 minutes’ drive from Tiananmen Square to the National Stadium.（从天安门到国家体育馆开车大概二十分钟。）54.Here is the menu and the wine list.Would you like to order an aperitif?(这是菜单和酒水单。您要先来点开胃酒吗？)55.Do you fancy a starter?(你们喜欢来点餐前小吃吗？)56.Could you tell me how to use chopsticks?(你能告诉我怎么用筷子吗？)57.By the way, what is this thing under the chopsticks?(顺便问一下，筷子底下的东西是什么？)58.I’ve never had any food as delicious as this.(我从没吃过这么鲜美的菜肴。)59.Would you like to see our cake selection?(您要看看我们蛋糕的种类吗？)60.Have you decided on anything, Madam?(太太，您决定点什么菜了吗？)四）调酒
61.I’d like a glass of “ Tree Shadow In Coconut Forest”(鸡尾酒名).(我要一杯“椰林树影”。)62.“Summer Sunshine”(鸡尾酒名)would be nice.(来一杯“夏日阳光”。)63.People like “Dance Of Bright Sun”(鸡尾酒名)very much.(大家都很喜欢“艳阳之舞”。)64.“Star Of Good Fortune”(鸡尾酒名)sells well.(“幸运星” 销路很好。)65.“Setting Sun At Dusk”(鸡尾酒名)sounds very interesting.(“日落黄昏” 听起来很有意思。)66.Would you like a table, near the bar or by the window?(你是坐在吧台旁还是坐在窗口旁？)67.Here are some peanuts, and they are free.Please enjoy.(这是你的花生米，请
免费享用.)68.I’d like a glass of whiskey, straight up.（来一杯威士忌，纯喝。）
69.How about a “night up”?(临睡前再来一杯，怎么样？)70.Two ounces scotch on the rocks，please(要一杯两盎司加冰的苏格兰
酒)71.The name of “Bright Stars”(鸡尾酒名)is romantic.(“星光灿烂”的名字
很浪漫。)72.A glass of whiskey, half and half.(一杯威士忌，一半水，一半酒。)73.How would you like your brandy, up or down?(您的威士忌，加冰还是不加冰？)74.Scotch over，please.(一杯加冰的苏格兰酒。)75.“Love Story”(鸡尾酒名)and “Very Warm Kiss”(鸡尾酒名)are different from each other.(“爱情故事” 和 “烫热之吻” 互不相同。)76.Make it two, please.(在给我来一杯。)77.Please bring me a pot of hot coffee.(请给我一壶热咖啡。)78.Do you honor this credit card?(你们接受这张信用卡吗？)79.Please page Mr.I.i in the bar for me.(请叫一下在酒吧里的李先生。)
There is difference between “Burning Sun”(鸡尾酒名)and “Dance of Bright Sun”(鸡尾酒名).(“烈日骄阳” 和 “艳阳之舞” 之间有不同点。)型三 情景对话
（一）中式铺床
1.If the guest wants to make an international call, how would you tell him?(Dial 9(or other number)first and then your country code, city code and the number you want.)2.If the guest comes to you and says he/she can not open the door, what would you do?(I would go with him to him room to have a check.And have his key changed if necessary)3.When the guest asks you to take her clothes for laundry by phone, what would you say?(I will pick up your laundry soon and may I have your room number?)4.When you are going to clean the room for the guest, and the guest tells you it is not convenient for him now, what would you do?(I’ll ask the guest when it will be convenient and note it down in the logbook.)5.When the guest calls the housekeeping service center, and wants an extra pillow, what would you say?(We will send one to you immediately, and may I have your room number?)6.If the guest calls the housekeeping service center, and says he/she is very cold, how would you do?(I’ll tell the guest there is a blanket or quilt in the closet, or I’ll send him/her an extra blanket or quilt.)
7.When you are going to make turn-down service for the guest, but the guest is working, what would you do?(I would ask the guest if it is ok to do now, if not, when it will be convenient.)8.If the guest calls the service center and says the bulb in his room is broken, what would you do?(I’ll apologize to the guest and tell him/her the electrician will be there soon.)9.How would you introduce your guestroom to the guest?(I would tell the guest about the equipment, the views, the service guide, and security of the guestroom)10.If the guest comes to tell you that his room is smoky and he wants to change it.But you do not have another room available.What would you do to solve the problem?(I would first apologize for it and explain the situation to him and help him get rid of the smell by opening the window and cleaning the air.)二)中餐宴会摆台
11.You are the waiter/waitress, and you want the guest to sign the bill, what should you say?(Would you please sign the bill, sir/madam?)12.What would you say to the guest if you want to confirm his/her reservation?(May I confirm your reservation, sir/madam?)13.What would you say to confirm the guest’s order?(May I repeat your order now?)14.What is “Mapo Tofu”?(Mapo Tofu is spicy bean curd, it is a classical Chinese dish.)15.When a guest calls to reserve a private room for dinner, what information do you have to know?(I have to know the date and time for the reservation, how many persons, and if there is any special requirement)16.If the guest made a complaint about the dish, how would you do?(I would apologize to the guest, find out the reason, and change the dish or give him discount according to the situation.)17.How would you introduce your restaurant to the guest?(I would tell the guest the business hours of the restaurant, the specialty, the popular dishes, the taste and so on.)18.How would you introduce your restaurant to the guest?(I would tell him about the business hours, the specialties, and the special programs and so on)19.When the guest finishes his dinner, and you want to know his suggestion, what would you say?（I would ask the guest whether he has enjoyed the dinner or whether there is anything the hotel can do to improve.）
20.If the guest wants to have something which your restaurant doesn’t have, what would you say to him?
(Sorry sir.This is not available in our restaurant.But can I suggest some...?)三)西餐宴会摆台
21.After the guest pays the bill, and you want to express your good wishes, what would you say?(Thank you for your having chosen our restaurant and have a good time staying in our hotel.)22.If the guest wants to know the business hours for breakfast, what would you say?
(The breakfast is served from 6:00 am to 10:00 am)
23.If you learned that the guest would leave the hotel very early next morning.What suggestion would you give him?(I would suggest him to have his bills paid in the night in case there is hurry in the morning.)24.What would you say to someone who walks into your restaurant for a meal?
(Welcome to our restaurant.Do you have a reservation?)25.When the guest orders the beefsteak, what do you have to pay attention to?
(How would the guest like it done: well done or rare.)26.If you find that the guest leaves the restaurant without paying his bill, what would you do?
(I would go and politely tell him that he has forgotten to pay his bill.)27.If the guest comes to the Western Restaurant for Chinese food, what would you do?
(I would say sorry to him and tell him where to go to have Chinese food.)28.If the restaurant is full when the guest comes, what would you say to the guest?(I would say “we are very sorry, but there is no seat available at the moment.Could you please just wait for a moment?”)
29.If the guest takes out his cigarette and starts smoking in a non-smoking area in the restaurant, what would you do?(I would go to him and politely tell him that this is a non-smoking area and ask him to smoke in the smoking area.)30.While you are on duty.What would you say if the guest invites you to a drink?(I would tell him that I am working.So I’m not supposed to accept the guest’s invitation.But I would thank him all the same.)
（四）调酒
31.What drinks do guests usually order after meal?
(After meal, guests usually order Brandy or Liqueur of port wine 波尔图
葡萄酒)32.What is champagne?
(Champagne is a sparkling, dry, white wine originally from the region of
Chamagne.)
33.What is cognac?
(Cognac is a brandy distilled in the town of Cognac, France.)
34.What is whiskey?
(Whiskey is distilled alcoholic liquor made from grain, usually containing
from 43 to 50 percent alcohol.)35.What does “V.S.O.P” mean?
(“V.S.O.P” means V—very S—superior O—old P—pale.)36.Can you mention four major kinds of Cocktail?
(They are Short Drink（短饮类）, Long Drink（长饮类）, On the Rock（洛
克类）and Shooter（舒特类）).37.Can you tell the four basic methods to make cocktail?
(They are shake(摇和法), stir(调和法), build(兑合法)and blend(搅和
法).)38.What does “on the rocks”mean?
(“on the rocks”means served over ice cubes, that is to say, putting the ice cubes into the glass, and then pouring the liquor on the ice.)39.What kind of drink is cocktail?
(The cocktail is a drink made by blending spirits together or adding condiments to a wine or more.)40.What does “Dry” mean?（As for Wine, “Dry” means “not contain any sugar”.As for Jin and Beer, “Dry” means “strong”）
英语作文常用谚语、俗语
1、A liar is not believed when he speaks the truth.说谎者即使讲真话也没人相信。
2、A little knowledge is a dangerous thing.一知半解，自欺欺人。
3、All rivers run into sea.海纳百川。
4、All roads lead to Rome.条条大路通罗马。
5、All work and no play makes Jack a dull boy.只会用功不玩耍，聪明孩子也变傻。
6、A bad beginning makes a bad ending.不善始者不善终。
7、Actions speak louder than words.事实胜于雄辩。
8、A faithful friend is hard to find.知音难觅。
9、A friend in need is a friend indeed.患难见真情。
10、A friend is easier lost than found.得朋友难，失朋友易。
11、A good beginning is half done.良好的开端是成功的一半。
12、A good beginning makes a good ending.善始者善终。
13、A good book is a good friend.好书如挚友。
14、A good medicine tastes bitter.良药苦口。
15、A mother's love never changes.母爱永恒。
16、An apple a day keeps the doctor away.一天一苹果，不用请医生。
17、A single flower does not make a spring.一花独放不是春，百花齐放春满园。
18、A year's plan starts with spring.一年之计在于春。
19、A young idler, an old beggar.少壮不努力，老大徒伤悲。
20、Better late than never.不怕慢，单怕站。
21、By reading we enrich the mind.读书使人充实，22、Care and diligence bring luck.谨慎和勤奋才能抓住机遇。
23、Confidence in yourself is the first step on the road to success.自信是走向成功的第一步。
24、Custom is a second nature.习惯是后天养成的。
25、Custom makes all things easy.有个好习惯，事事皆不难。
26、Doing is better than saying.与其挂在嘴上，不如落实在行动上。
27、Do nothing by halves.凡事不可半途而废。
28、Don't put off till tomorrow what should be done today.今日事，今日毕。
29、Don't trouble trouble until trouble troubles you.不要自找麻烦。
30、Early to bed and early to rise makes a man healthy, wealthy and wise.早睡早起身体好。
31、Easier said than done.说得容易，做得难。
32、Easy come, easy go.来也匆匆，去也匆匆。
33、Eat to live, but not live to eat.人吃饭是为了活着，但活着不是为了吃饭。
34、Every man has his faults.金无足赤，人无完人。
35、Every man is the architect of his own fortune.自己的命运自己掌握。
36、Every minute counts.分秒必争。
37、Each coin has two sides.38、Fact speak louder than words.事实胜于雄辩。
39、Failure is the mother of success.失败是成功之母。
40、God helps those who help themselves.自助者天助。
41、Health is better than wealth.健康胜过财富。
42、Honesty is the best policy.做人诚信为本。
43、Hope for the best, but prepare for the worst.抱最好的愿望，做最坏的打算。
44、It is never too old to learn.活到老，学到老。
45、Knowledge is power.知识就是力量
46、Like mother, like daughter.有其母必有其女。
47、No pain，no gain.（不劳无获。）
48、You never know till you have tried.不尝试，不知晓。
49、An idle youth, a needy age.少壮不努力，老大徒伤悲。50、Diligence is the mother of success.勤奋是成功之母。
51、Early to bed, early to rise, makes a man healthy, wealthy
and wi
se.早睡
52、Experience is the best teacher.经验是最好的教师。
53、Nothing in the world is difficult if you set
早起，使人健康、富裕和聪颖。
54、Where there's a will, there's a way.有志者事竟成。
55、Practice makes perfect ．（熟能生巧。）
56、Pride goes before a fall．（骄傲必败。）
Superstar and I It’s common that many students are crazy about those singers and actors.However, liyundi, a pianist, is the superstar in my heart.He is a man of few words and he even looks like the greatest pianist—Chopin.When listening to his music , I can get rid of everything noisy around.What’s more, I can feel his strong love for music.Rome wasn’t built in one day.He achieved the great success through huge effort.I can learn from him that we should never give up to realize our dreams.Superstar and I Her name first appeared as a joke then like a wonder.She is Susan Boyle, the superstar in my heart.Although she’s not beautiful, her voice and spirit moved all the audience, including me.The song ’I dreamed a dream’ that she sang touched everyone’s heart who had a dream and wanted to realize it.She taught me how to go on my dreams as well as never to give up.She is like a sunshine that gives me hope.Where there is a will, there is a way.
第二篇：全国旅游饭店服务技能大赛英语口语比赛参考题
全国旅游饭店服务技能大赛英语口语比赛参考题
题型一 中译英
（一）中式铺床
1.这是239房间，我想加一个枕头。(This is room 1010;I would like to have one more pillow.)2.您可以在房间直拨国际长途。（You can make IDD call in your room.）
3.我们提供快洗服务，加收50%的额外费用。（We have express service at a 50% extra charge.）4.对不起，请问有没有要洗的衣服？（Excuse me.Do you have any laundry?）5.好像电话有问题。（It looks something wrong with the telephone.）
6.2135房间的浴缸坏了，请派人来修理一下好吗？（The bath tub in room 2135 is out of order/service, can you please send someone to repair/fix it?）
7.我想要一个转换插头。（I would like to have an adaptor/ I need an adaptor..）
8.这是8976房间，请送一个电熨斗。（This is room 8976, can you send me an iron please.）
9.我想要一个客房送餐服务。（I would like to have a room service.）10.客房里有小冰箱。（There is a mini bar in your room.）
11.我的房间现在还没打扫过，已经12点了。（My room hasn’t been made up yet.It’s already 12:00.）
12.请接受我代表酒店向您道歉。(Please accept my apology on behalf of the hotel.)13.我房间的电视图象不清楚。（The TV set in my room doesn’t give clear picture）14.这件毛衣要用冷水手洗。(I’d like this sweater washed by hand in cold water.)15.在房间上网是免费的。（It’s free of charge to use internet in the room.）16.房间有保险箱。(There is a safe in your room.)17.这个房间是海景房。（The room enjoys the ocean/sea view）
18.这是您房间的钥匙。我们的行李员会带您去房间。(This is your room key.Our bellboy will show you to your room.)19.我来取您要洗的衣服。（I’ve come to collect your laundry.）
20.酒店为客人提供免费的擦鞋服务。（The hotel provides free shoe shining service for its guests.）
（二）中餐宴会摆台
21.您一共有几个人用餐？（How many persons in your dinner party?）
22.请问您预订的用餐时间是什么时候？（May I know the time for your dinner reservation?）23.请问以谁的名义预订？（In which name, please?）
24.您愿意吃西餐还是中餐？（Would you like Western food or Chinese food?）25.您喜欢坐哪个位置？（Where would you like to sit?）
26.这个餐桌的位置可以吗？（Will this table be all right for you?）27.抱歉让您等这么久。（Sorry to have kept you waiting.）28.您现在点菜吗？（May I take your order now?）
29.对不起。我马上去给你催一下你的菜。（I’m very sorry.But I’ll go to rush your order right now）
30.您想喝什么酒？(What wine would you like to have?)31.这是菜单。服务员马上就来。（Here is the menu.The waitress will be with you in a moment.）32.给您再添点米饭好吗？(Would you like some more rice?)33.餐厅现在客满。但我们可以在20分钟以后安排您入坐。（the restaurant is full now.but we might be able to seat you in 20 minutes.）
34.值班经理马上就来。（The duty manager will come here soon.）35.我们会尽快给您答复.（We will answer you as soon as possible）
36.对此造成的不便，我们非常抱歉。（We are terribly sorry for any inconvenience caused.）37.您能告诉我事情的详细经过吗？（Can you tell me/describe what happened in details?）38.您是用信用卡还是现金结算？（Will you pay by credit card or in cash?）
39.先生，您的桌子已经准备好了。请您随我来，好吗？（Your table is ready, sir.Could you come with me, please?）
40.意大利餐厅在饭店二层。（The Italian restaurant is on the second floor of the hotel.）
（三）西餐宴会摆台
41.这是西餐厅，能为你服务吗？（Western Restaurant.May I help you?）42.您来点俱乐部三明治吗？（Would you like Club sandwich?）
43.您的牛排是要全熟的还是三分熟的？（Would you like your steak well done or rare?）44.我想来杯加冰的威士忌。（I’d like a cup of whisky on the rock.）45.你要甜点心吗？（Would you like to order a dessert?）46.你们有什么样的馅饼？（What kinds of pie do you have?）47.先生，您还要点什么吗？（Would you like anything else, sir?）48.请问现在可以结帐了吗？(May I make out the bill for you now?)49.您准备把费用记到您的饭店总账上吗？（Would you like to put that on your hotel bill?）50.对不起，您不能在这里签单。(Sorry, you can’t sign the bill here.)51.您早餐想吃点什么？(What would you like to have for your breakfast?)52.你们的大陆式早餐都提供些什么？（What do you serve for Continental breakfast?）53.我想坐在角落里的那张桌子，你能给我安排一下吗？(I’d prefer the table in the corner.Can you arrange it for me?)54.请问您怎么付钱？（How would you like to make your payment?）
55.晚餐要不要来点葡萄酒？(Would you like to have some wine with your dinner?)56.能不能给我们推荐点好的酒？(Could you recommend some good wine to us?)57.您需要看菜单吗？(Would you like to see the menu?)58.我可以点与那份相同的餐吗？(Can I have the same dish as that?)59.您先来点什么？(What would you like to start?)60.坐出租车从酒店到机场大约需要30分钟。（It will take 30 minutes by taxi from hotel to the airport.）
（四）调酒
61.等一会我会回来为你点单。（I'll return to take your order in a while.）62.“Bourbon on the rocks”的意思是波本威士忌加冰块。（“Bourbon on the
rocks” is Bourbon whiskey on ice cubes.）
63.从你入住我们的酒店后，你就可以签单。(Since you stay at our hotel，you may sign the bill.)64.我们有一瓶保存了20年的葡萄酒。(We have a bottle of wine that has been preserved for twenty years.)
65.茅台酒精度数要比黄酒高。(Mao Tai is much stronger than shaoxing rice wine.)66.先生，这是酒单，请慢慢看。(Here is the drink list, sir.Please take your time.)
67.非常抱歉，还有什么可以为您效劳吗？(I do apologize.Is there any thing I can do for you?)68.酒吧里有表演，您愿意去看吗？（There is a floor show in our pub.Would you like to see it?）
69.您要喝点茅台吗？这酒从不上头。(Would you like to have some Mao Tai? It never goes to the head.)70.酒吧现在客满，请稍等约20分钟好吗？(The bar is full now.Do you care to wait for about 20 minutes?)71.我们供应很多种饮料，请自便。(We serve many kinds of drinks.Please help yourself.)72.您不介意把餐桌一边的窗户打开吧？(Would you mind opening the window by the table?)73.如果您不介意，我们可以为您看管行李。(If you don't mind, we can take care of your baggage for you.)
74.我们有上好的饮品。(We have got good drinks.)
75.“绿岛”(鸡尾酒名)的口感相当好。(“Green Island” tastes very good/excellent.)76.本地啤酒很有特色。(Our special is the local beer.)
77.这是米酒，用米酿制的。(They are rice wines, made from rice.)
78.我们有些新制的鸡尾酒，如“白色美人”、“水立方”、“天堂鸟”等。(We have got some newly made cocktails, such as “White Beauty”, “Water Cube”, and “Bird’ Nest”.)
79.“罗马假日”(鸡尾酒名)看上去不错。(“Holiday In Rome” looks nice.)
80.“红粉佳人”(鸡尾酒名)的味道有点儿甜.(The taste of “Pink Lady” is
sweet.)
题型二 英译中
（一）中式铺床
1.Housekeeping, May I come in?（我是客房服务员，可以进来吗？）
2.When would you like me to clean your room?（您需要我们什么时候打扫房间。）3.Good evening.May I do the turn-down service for you now?（现在可以为您开夜床吗？）4.I need one more pillow please.（我需要加个枕头。）5.The air-conditioner doesn’t work.（空调坏了。）6.We'll dry-clean the dress.（我们将干洗这条裙子。）
7.When can I have my laundry back?（我何时能取回洗的衣服呢？）
8.Do you prefer your laundry by express service or returned on same-day?（您是要快洗服务还是当日取？）
9.The indemnity shall not exceed ten times of the laundry charge.（赔偿金额最高不超过洗衣费的十倍。）
10.The water tap was dripping all night long.（水龙头一晚上都在滴水。）
11.If you have any problems or requests, please don’t hesitate to let us know.(如果您有问题，请随时找我们。)12.Please deposit your money, jewels and other valuables in the hotel safe.（请将您的现金、珠宝和其他贵重物品寄存在酒店的保险箱内。）
13.Sorry to have caused you so much trouble.（很抱歉给您带来这么多麻烦。）
14.I assure you it will never happen again.（我向您保证，这类事情以后不会再发生了。）15.Please keep your room key with you all the time in case you need it when you sign your bills.(请将房间钥匙随时带在身边，以防签单时要用)16.You can make long distance call from your room.（您可以从您房间里打长途电话。）17.Local calls made from the hotel room are free of charge.（在房间内打市话是免费的。）18.Here’s a letter for you, Mr.White.（怀特先生，这儿有您的一封信。）
19.The business hours are from 9:00 a.m.to 10:00 p.m.（营业时间是上午9点到晚上10点。）20.Is it possible to rent a bike here？（酒店有自行车出租吗？）
（二）中餐宴会摆台
21.The minimum charge for a private room is 200 Yuan per person.（包间的最低人均消费是200元。）
22.Here is your card and invoice.（这是您的信用卡和发票。）
23.I want a table with a view of the garden.（我想要张能看见花园的桌子。）24.May I have a print of your credit card?(能不能刷一下您的信用卡？)25.You reserved a table for two by the window.（您预订了一张靠窗的两人桌。）26.Would you like the table by the window?（您喜欢坐靠窗的位置吗？）
27.We will have you seated as soon as we get a free table.（一有空桌，我们就安排你们坐下。）28.What kind of cuisine do you serve in your restaurant?（你们都有些什么风味的菜？）29.What’s your recommendation for us?（您给我们推荐什么菜？）
30.Would you like to try our House Specialty?（您想尝尝我们的招牌菜吗？）31.It looks good, smells good and tastes good.（这道菜色、香、味俱全。）32.There is a street where the local food is served.（有条街提供当地小吃。）33.We will change you to non-smoking area.（我们给您换到非吸烟区。）34.How long does it take from here to the airport?（从酒店到机场要多长时间？）
35.Could you give us a brief description of the Chinese food?（能不能简单给我们介绍一下中国菜？）
36.How long do you think we will have to wait?(我们要等多久？)37.Beggar’s Chicken is one of the most famous dishes of Hangzhou.（叫化童鸡是杭州最有名的菜肴之一。）
38.Would you care for a drink before you order, sir?(先生，点菜前想喝点什么吗？)39.We’d like to have some good dishes of Chinese characteristics.（我们想要几个有中国特色的好菜。）
40.The total amount is one hundred and eighty Yuan.(总共180元)
（三）西餐宴会摆台 41.How would you like your steak cooked?(您希望您的牛排怎么烧？)42.Would you like your steak well done or rare?（您的牛排是要全熟的还是三分熟的？）43.I’d like a cup of whisky on the rock.（我想来杯加冰的威士忌。）
44.If you need ice cube, please contact Housekeeping.（如您需要冰块，请与客房中心联系。）45.You can try our new Thai style food.（您可以尝试一下我们新推出的泰国菜。）46.You can book the tickets in the business center.（您可以在商务中心订票。）47.Is there a Muslim restaurant nearby？（附近有清真餐厅吗？）
48.I would like a cup of tea with a slice of lemon，please.（我想要杯柠檬茶。）49.The Reception Desk is straight ahead．（接待处就在前面。）
50.What would you like to go with your steak?（您的牛排配什么菜呢？）
51.Excuse me, could you tell me the way to the Great Wall?（你能告诉我怎么去长城吗？）52.You can go to the railway station by subway.（您可以坐地铁去火车站。）
53.It is about 20 minutes’ drive from Tiananmen Square to the National Stadium.（从天安门到国家体育馆开车大概二十分钟。）
54.Here is the menu and the wine list.Would you like to order an aperitif?(这是菜单和酒水单。您要先来点开胃酒吗？)55.Do you fancy a starter?(你们喜欢来点餐前小吃吗？)56.Could you tell me how to use chopsticks?(你能告诉我怎么用筷子吗？)57.By the way, what is this thing under the chopsticks?(顺便问一下，筷子底下的东西是什么？)58.I’ve never had any food as delicious as this.(我从没吃过这么鲜美的菜肴。)59.Would you like to see our cake selection?(您要看看我们蛋糕的种类吗？)60.Have you decided on anything, Madam?(太太，您决定点什么菜了吗？)
（四）调酒
61.I’d like a glass of “ Tree Shadow In Coconut Forest”(鸡尾酒名).(我要一杯“椰林树影”。)
62.“Summer Sunshine”(鸡尾酒名)would be nice.(来一杯“夏日阳光”。)
63.People like “Dance Of Bright Sun”(鸡尾酒名)very much.(大家都很喜欢“艳阳之舞”。)
64.“Star Of Good Fortune”(鸡尾酒名)sells well.(“幸运星” 销路很好。)
65.“Setting Sun At Dusk”(鸡尾酒名)sounds very interesting.(“日落黄昏” 听起来很有意思。)
66.Would you like a table, near the bar or by the window?(你是坐在吧台旁还是坐在窗口旁？)67.Here are some peanuts, and they are free.Please enjoy.(这是你的花生米，请
免费享用.)
68.I’d like a glass of whiskey, straight up.（来一杯威士忌，纯喝。）
69.How about a “night up”?(临睡前再来一杯，怎么样？)70.Two ounces scotch on the rocks，please(要一杯两盎司加冰的苏格兰
酒)
71.The name of “Bright Stars”(鸡尾酒名)is romantic.(“星光灿烂”的名字
很浪漫。)
72.A glass of whiskey, half and half.(一杯威士忌，一半水，一半酒。)
73.How would you like your brandy, up or down?(您的威士忌，加冰还是不加冰？)
74.Scotch over，please.(一杯加冰的苏格兰酒。)75.“Love Story”(鸡尾酒名)and “Very Warm Kiss”(鸡尾酒名)are different from each other.(“爱情故事” 和 “烫热之吻” 互不相同。)76.Make it two, please.(在给我来一杯。)
77.Please bring me a pot of hot coffee.(请给我一壶热咖啡。)78.Do you honor this credit card?(你们接受这张信用卡吗？)
79.Please page Mr.I.i in the bar for me.(请叫一下在酒吧里的李先生。)
80.There is difference between “Burning Sun”(鸡尾酒名)and “Dance of Bright Sun”(鸡尾酒名).(“烈日骄阳” 和 “艳阳之舞” 之间有不同点。)
题型三 情景对话
（一）中式铺床
1.If the guest wants to make an international call, how would you tell him?
(Dial 9(or other number)first and then your country code, city code and the number you want.)2.If the guest comes to you and says he/she can not open the door, what would you do?(I would go with him to him room to have a check.And have his key changed if necessary)3.When the guest asks you to take her clothes for laundry by phone, what would you say?(I will pick up your laundry soon and may I have your room number?)4.When you are going to clean the room for the guest, and the guest tells you it is not convenient for him now, what would you do?
(I’ll ask the guest when it will be convenient and note it down in the logbook.)
5.When the guest calls the housekeeping service center, and wants an extra pillow, what would you say?
(We will send one to you immediately, and may I have your room number?)6.If the guest calls the housekeeping service center, and says he/she is very cold, how would you do?
(I’ll tell the guest there is a blanket or quilt in the closet, or I’ll send him/her an extra blanket or quilt.)7.When you are going to make turn-down service for the guest, but the guest is working, what would you do?(I would ask the guest if it is ok to do now, if not, when it will be convenient.)8.If the guest calls the service center and says the bulb in his room is broken, what would you do?(I’ll apologize to the guest and tell him/her the electrician will be there soon.)9.How would you introduce your guestroom to the guest?
(I would tell the guest about the equipment, the views, the service guide, and security of the guestroom)10.If the guest comes to tell you that his room is smoky and he wants to change it.But you do not have another room available.What would you do to solve the problem?(I would first apologize for it and explain the situation to him and help him
get rid of the smell by opening the window and cleaning the air.)
(二)中餐宴会摆台
11.You are the waiter/waitress, and you want the guest to sign the bill, what should you say?(Would you please sign the bill, sir/madam?)12.What would you say to the guest if you want to confirm his/her reservation?(May I confirm your reservation, sir/madam?)13.What would you say to confirm the guest’s order?
(May I repeat your order now?)14.What is “Mapo Tofu”?(Mapo Tofu is spicy bean curd, it is a classical Chinese dish.)
15.When a guest calls to reserve a private room for dinner, what information do you have to know?(I have to know the date and time for the reservation, how many persons, and if there is any special requirement)16.If the guest made a complaint about the dish, how would you do?
(I would apologize to the guest, find out the reason, and change the dish or give him discount according to the situation.)17.How would you introduce your restaurant to the guest?
(I would tell the guest the business hours of the restaurant, the specialty, the popular dishes, the taste and so on.)18.How would you introduce your restaurant to the guest?
(I would tell him about the business hours, the specialties, and the special programs and so on)
19.When the guest finishes his dinner, and you want to know his suggestion, what would you say?（I would ask the guest whether he has enjoyed the dinner or whether there is anything the hotel can do to improve.）
20.If the guest wants to have something which your restaurant doesn’t have, what would you say to him?
(Sorry sir.This is not available in our restaurant.But can I suggest some...?)
(三)西餐宴会摆台
21.After the guest pays the bill, and you want to express your good wishes, what would you say?
(Thank you for your having chosen our restaurant and have a good time staying in our hotel.)
22.If the guest wants to know the business hours for breakfast, what would you say?
(The breakfast is served from 6:00 am to 10:00 am)
23.If you learned that the guest would leave the hotel very early next morning.What suggestion would you give him?
(I would suggest him to have his bills paid in the night in case there is hurry in the morning.)24.What would you say to someone who walks into your restaurant for a meal?
(Welcome to our restaurant.Do you have a reservation?)
25.When the guest orders the beefsteak, what do you have to pay attention to?
(How would the guest like it done: well done or rare.)26.If you find that the guest leaves the restaurant without paying his bill, what would you do?
(I would go and politely tell him that he has forgotten to pay his bill.)27.If the guest comes to the Western Restaurant for Chinese food, what would you do?
(I would say sorry to him and tell him where to go to have Chinese food.)28.If the restaurant is full when the guest comes, what would you say to the guest?
(I would say “we are very sorry, but there is no seat available at the moment.Could you please just wait for a moment?”)29.If the guest takes out his cigarette and starts smoking in a non-smoking area in the restaurant, what would you do?
(I would go to him and politely tell him that this is a non-smoking area and ask him to smoke in the smoking area.)30.While you are on duty.What would you say if the guest invites you to a drink?
(I would tell him that I am working.So I’m not supposed to accept the guest’s invitation.But I would thank him all the same.)
（四）调酒
31.What drinks do guests usually order after meal?
(After meal, guests usually order Brandy or Liqueur of port wine 波尔图 葡萄酒)
32.What is champagne?
(Champagne is a sparkling, dry, white wine originally from the region of
Chamagne.)
33.What is cognac?
(Cognac is a brandy distilled in the town of Cognac, France.)
34.What is whiskey?
(Whiskey is distilled alcoholic liquor made from grain, usually containing from 43 to 50 percent alcohol.)35.What does “V.S.O.P” mean?
(“V.S.O.P” means V—very S—superior O—old P—pale.)36.Can you mention four major kinds of Cocktail?
(They are Short Drink（短饮类）, Long Drink（长饮类）, On the Rock（洛 克类）and Shooter（舒特类）).37.Can you tell the four basic methods to make cocktail?
(They are shake(摇和法), stir(调和法), build(兑合法)and blend(搅和 法).)38.What does “on the rocks”mean?
(“on the rocks”means served over ice cubes, that is to say, putting the ice cubes into the glass, and then pouring the liquor on the ice.)39.What kind of drink is cocktail?
(The cocktail is a drink made by blending spirits together or adding condiments to a wine or more.)40.What does “Dry” mean?
（As for Wine, “Dry” means “not contain any sugar”.As for Jin and Beer, “Dry” means “strong”）
第三篇：韶关市旅游饭店服务技能大赛
韶关市旅游饭店服务技能大赛
为实现酒店提档升级，努力提高酒店服务人员服务技能，提升酒店接待能力。2010年4月28日，由韶关市旅游局主办、韶关市旅游协会、韶关市餐饮烹饪协会协办的2010年韶关市旅游饭店服务技能大赛在韶关市流花宾馆举行。
我酒店由总经理陆邦美任教练、由人事经理朱德玉任领队，选送了中餐部长聂文英、西餐服务员罗金花、客房领班肖业莲代表本酒店参赛。
比赛当天，来自韶关周边地区各酒店、饭店的50多名餐厅工作人员、客房服务人员参加了比赛。按照要求，评委对选手的仪容仪表、外语水平、现场操作三项作综合考评。
中餐宴会摆台对摆放餐具、折叠十种餐巾杯花，摆座椅等环节进行考核。考核选手操作的熟练性、规范性、美观性。
中式铺床内容包括铺床单、套被芯、被子定位、套枕套、枕头定位等。
在比赛现场，聂文英、罗金花、肖业莲凭借多年的工作经验和平时的勤奋练习，均在规定时间内非常娴熟地完成了各项程序。
（以下是现场拍回的照片）
第四篇：山东省旅游饭店业服务技能大赛获奖情况
东方儒家酒店集团在山东省服务技能大赛中勇创佳绩
12月7日，由山东省旅游发展委员会、省人力资源和社会保障厅、省总工会、团省委、省妇联、省旅游饭店协会联合举办的第二届山东省旅游饭店行业服务技能大赛决赛，经过两天的激烈角逐，完美落下帷幕。东方儒家酒店集团在本次比赛中奋勇拼搏，取得了骄人成绩。
东方儒家酒店集团在本次比赛中荣获烹饪类团体赛一等奖（第三名）、服务技能类团体赛三等奖、中餐宴会摆台三等奖、英式鸡尾酒调制三等奖、烹饪技能冷拼三等奖（金奖烹饪名师）、烹饪技能热菜三等奖（金奖烹饪名师）等良好成绩。
烹饪类团体赛主题宴会六艺礼宾宴：孔府菜以“食不厌精、脍不厌细” 为食礼文化理念，将此内化于心，用菜（宴）为载体外化于行，造就了天下无双的孔府菜。
东方儒家酒店集团烹饪团队尽承孔府先厨之遗风，适今科学之养生，呈孔府美馔于饕餮豪客，以承圣人之志，以尽美馔之善，为“五味三材，九沸九变”而探其“火为之纪”；为“甘酸苦辛咸”而尽“调和之事”；为“鼎中之变”而悟其“精妙微纤”，以达“口能言，志能喻”。可谓快哉！
服务技能类团体赛三等奖：东方儒家酒店集团秉承“大雅之家，礼宾天下”的企业文化理念，以淑女绅士的姿态服务于四面八方的来客，“我有嘉宾，鼓瑟吹笙”，我们彬彬有礼，我们好客相迎！
中餐宴会摆台白林影女士 展台设计中国梦：整体台面设计灵感来自于，中国传统的的儒家思想和极富时代特色的“中国梦”，将二者有机结合起来，可谓意义深远。子曰：“以孝当先、以诚立身、以和为贵，方可立足也！”龙是中国象征，与敞开的中国大门做背景，寓意着改革开放的中国欢迎您！
英式鸡尾酒调制张桂芝女士作品：苍翠欲滴
此酒颜色翠绿、口感清冽，让穿梭在钢筋混凝土中的人们顿感清新无比，仿佛望见远山含黛苍翠欲滴，愿现代人的生活中充满生机盎然的绿色，同时也在呼吁现在人绿色环保从我做起。
烹饪技能热菜项目徐万峰先生荣获“金牌烹饪名师”荣誉称号，参赛作品：运河第一糁，九转大肠，乱蒜牛肚丝，松籽鱼米。
烹饪技能冷拼项目褚红灿先生荣获“金牌烹饪名师”荣誉称号，参赛作品：鹬蚌相争拼福禄寿喜围碟。各种熟制食材拼成看盘和围碟，配以果酱画，食之口味层次分明，营养搭配合理，视之颜色丰富多彩赏心悦目！
本次大赛设中餐宴会摆台、西餐宴会摆台、英式鸡尾酒调制、中式铺床/开夜床、工装展示、英语口语、理论测试七个大赛项目，来自全省17地市31支代表队的129位选手参加。
东方儒家酒店集团积极响应山东省旅游饭店行业协会号召，从6月27日到10月30日集团组织进行了2届服务技能大赛，成员酒店内部也掀起了技能大练兵的高潮，经过酒店层层选拔、集团步步筛选，认真备战济宁市服务技能大赛和第二届山东省服务技能大赛，功夫不负有心人，集团员工凭借娴熟的技能、创新的理念获得诸多奖项，体现了匠心精神，展现了儒雅风采！
第五篇：2011年全省旅游饭店服务技能大赛工作方案
附件一
2011年全省旅游饭店服务技能大赛工作方案
根据2011年全省旅游监管工作会议的部署安排，省旅游局决定举办2011年全省旅游饭店服务技能大赛。现制定工作方案如下。
一、目的意义
2011年全省旅游饭店服务技能大赛以“展示形象风采，促进学习交流，强化职业技能，提升服务质量”为宗旨，以提高全省旅游饭店行业整体发展水平，加快建设湖南旅游强省为目标，认真贯彻落实2011年全省旅游监管工作会议精神，全面展示我省旅游饭店行业的发展成果和旅游饭店从业人员的精神风貌，增强旅游饭店饭店及从业人员的服务意识、质量意识和标准意识，促进旅游饭店从业队伍素质和旅游饭店发展水平的整体提升。
二、组织领导
全省旅游饭店服务技能大赛分市州初赛和省级决赛两个阶段进行。省旅游局成立“2011年全省旅游饭店服务技能大赛”组委会（以下简称“组委会”），负责整个赛事活动的组织领导。组委会主任由省旅游局局长杨光荣担任，省旅游局领导刘之明、刘绵松、熊健、高扬先、王舜良、卜越辉、尚斌等任副主任，刘之明执行主任。省旅游局相关处室（单位）负责同志为成员，组委会办公室设行业管理处，负责大赛的各项具体工作。各市州旅 1
游局要相应成立全省旅游饭店服务技能大赛市州选拔赛组委会，具体负责本次大赛市州选拔赛的组织工作和参赛选手的推荐上报工作。
三、比赛项目
比赛项目为：前厅服务（前厅行李员及接待员服务）、客房服务（中式铺床）、餐厅服务（中餐宴会摆台）、餐厅服务（西餐宴会摆台）、调酒师服务（鸡尾酒调制）、保安员服务（车辆指挥及消防、保安技能）6个项目，涉及7个服务岗位。
四、参赛选手条件
各参赛选手应是饭店合同制员工，在旅游星级饭店服务岗位工作一年以上，热爱本职工作，具有良好的职业道德素质和职业技能水平，外语水平较好，无不良行为及投诉记录
五、参赛报名
以市州为单位组团参赛。根据各市州旅游星级饭店的数量结构分配参赛选手名额（附件二），各市州在组织选拔赛的基础上确定参加全省大赛的选手，并由领队、教练（各1人）和选手组成市州参赛团（报名表附三）。报名截止时间为6月30日。
六、比赛内容
1、仪容仪表（10分）：主要考察选手的仪容仪表是否符合旅游行业的基本规范及岗位要求。在选手进行相关项目比赛时，由评委进行实时评分。
2、外语水平（5分）：主要考察选手服务岗位常用英语口语表达能力。比赛方式为选手与评委进行现场交流对话。
3、岗位知识及应变能力（5分）：以回答问题形式考察选手服务岗位应知应会的知识和技能，以及服务应变能力。
外语水平、岗位知识及应变能力考察设单独考场进行。
4、现场操作（80分）：
（1）前厅接待服务（时间为8分钟）：主要考察行李员和前台接待员服务的规范性、熟练性、灵活性。
（2）中式铺床（时间为3分钟）：主要考察选手操作的熟练性、规范性。
（3）中餐宴会摆台（时间为15分钟）：主要考察选手操作的熟练性、规范性、美观性。
（4）西餐宴会摆台（时间为15分钟）：主要考察选手操作的熟练性、规范性、美观性。
（5）鸡尾酒调制（规定调制、自创调制各为5分钟）：主要考察选手操作的熟练性、创造性。
（6）保安服务（选手完成为止）：主要考察选手的应变能力和技能操作的熟练性、规范性。
每位选手的最后比赛成绩为上述1、2、3、4项之和，每个代表队的最后比赛成绩为所有参赛选手的平均成绩。
各个项目的“比赛规则及评分标准”见附四。
外语水平、岗位知识及应变能力考察不设试题库。
七、时间安排
（一）宣传发动阶段（2011年5月）。各市州旅游局在接到省局文件后，要进行广泛宣传发动，充分调动各旅游星级饭组织
参赛的积极性。各饭店要在开展技能比武的基础上，向市州旅游局推荐参加市州初赛的优秀选手。
（二）市州初赛阶段（2011年5-6月）。各市州旅游局组织初赛。初赛办法由各地自行确定。各地经初赛选拔后按照省里要求组成代表队参加全省旅游饭店技能大赛。
（三）全省大赛阶段（2011年7月）
1．时间地点：2010年7月长沙市举行（预计2天时间，具体时间地点另行通知）
3．费用：各代表队参加比赛选手（包括领队、教练）的交通费由各代表队负责，比赛期间的食宿、场地等比赛费用由大赛组委会承担（长沙市选手不安排住宿和早晚餐）。
4、比赛工具和用品：大赛组委会统一提供基本的比赛工具和用品，特殊工具和用品均由选手自备。
5、评委：由大赛组委会在全省星评员队伍中选聘，根据比赛项目需要邀请交警、消防部门人员共同组成评审组（其中，推荐1人担任组长）。
6、监督：为确保大赛的公平、公正，组委会监审组现场监督。
（大赛操作流程另行制定）。
八、奖项设置
（一）单项奖。各个单项奖按选手得分高低取前16名（允许并列），其中一等奖2名、二等奖4名、三等奖10名。其他选手由大赛组委会授予优秀奖。参赛选手在大赛中所取得的成绩，将作为评选全省旅游行业岗位明星的重要参考依据。
（二）团体奖。以代表队得分排序，取前6名，其中一等奖1个、二等奖2个、三等奖3个。获奖单位将由大赛组委会授予相应的奖牌和奖杯。
（三）组织奖。大赛设组织奖若干名。组织奖根据各代表队组织发动范围、初赛情况、赛场纪律、文明礼貌等情况考核确定。
九、工作要求
2011年全省旅游饭店服务技能大赛是2011全省旅游监管工作会议部署安排的一项重要工作，各市州旅游局、各旅游饭店要统一思想，高度重视，精心组织，务求实效。要以举办技能大赛为契机，进一步促进旅游饭店行业积极开展岗位练兵和技能培训，切实提高饭店行业从业人员素质技能，全面提升旅游饭店服务质量，为促进全省旅游业又好又快发展做出新的贡献。
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